Ford Mustang Complaints (2016)

380 consumer complaints on file.

#11564843January 11, 2024
ENGINE
Defective Head Gasket. Causing lack of power while on freeway. Car slowed in speed greatly. Independent service has confirmed water in cylinder #1. CEL did come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564963January 11, 2024
ENGINE
I purchased the vehicle new and have driven it 21085 miles. Since I've owned it, I have had to add 23 quarts of additional oil to keep it full (1qt. every 500-1000 miles). After a couple complaints to Ford, they have advised me that this amount of oil consumption in this vehicle is normal. My warranty expires in March and I'm concerned about the cost of repair after the warranty is up. From a safety standpoint, I'm concerned if the engine were to run out of oil in a traffic situation. I am 74 years old and use the car for weekend, summer pleasure. I don't race it and don't allow others to drive it. Please let me know if other similar vehicles have this issue and if anything can be done. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564092January 8, 2024
AIR BAGS, VEHICLE SPEED CONTROL:THROTTLE, SERVICE BRAKES
The contact owns a 2016 Ford Mustang. The contact stated that with the transmission in the reverse position and while reversing from a parking space, the vehicle suddenly experienced unintended acceleration, reversed, and crashed into a second vehicle. After shifting to the drive position, the vehicle immediately accelerated forward causing the driver to lose control of the steering and crash into a tree. During the incident, while pressing the brake pedal the vehicle did not stop and after crashing head-on into a tree the airbags did not deploy. The driver sustained an injured ribs which did not require medical treatment. A police report was taken at the scene and the vehicle was towed away. The contact indicated that five other parked vehicles were damaged during the incident. The cause of the failures was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 43,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11553272November 2, 2023
ENGINE
The contact owns a 2016 Ford Mustang. The contact stated while driving 55 MPH, the vehicle was jerking, and the contact became aware that smoke was coming from underneath the hood. The contact was able to pull to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty water pump. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551864October 25, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
The passenger door opens on it's own while in motion. I am afraid my passenger will fall out of the car. The dealership will do nothing since they can not spontaneously make it happen in the short ride they take it on. This happens on a weekly basis. Been happening now for at least 2 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550740October 19, 2023
ENGINE
My car is a single owner car, that has documentation of regular oil changes, engine upkeep, and general maintenance since its purchase in 2016. No major issues had been experienced until August, 2023. While driving the car home from work, I felt an immediate loss of power from the engine, my a/c went out, and an error flashed saying the temperature sensor for the cylinder heads showed the engine was overheating. So, in 100+ °F weather, I pulled the car over and turned it off. I let it sit for just over 15 minutes before turning it back on, only to find the car was still in failsafe mode. With less than five miles to return home, I drove, a car that refused to get up to 25 mph in the blazing heat (and no a/c), back home. I immediately called my local Ford dealership and set up an appointment to bring it in the next week, their soonest available appointment. In the meantime, I had to find people to carpool to work with. The next Monday, the car is brought in, and that day I’m informed the cylinder head cracked and I’d need a new engine. I couldn’t believe it. I’d always taken care of my car, never put it under any type of undue stress, how could the cylinder head have cracked? The dealership explained the damage was due to a well-known defect in the design of the engine. I was still flabbergasted. The engine fails, not through fault of the user, but from bad design on the part of the manufacturer, and I’m still the one responsible to pay $8,000 for a new engine? I am disappointed Ford put out a car with engines that WILL eventually fail, and then chooses to force their customers to be financially responsible for their error. My engine losing power with absolutely no notice could have resulted in a life threatening car accident had I chosen to drive the freeway that day, or could have forced me into unsafe situations had I been traveling. I will never buy a Ford again based on this experience and the business practices displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550871October 19, 2023
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
While driving the doors will open to the secondary latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549289October 10, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
I recently purchased this Ford Mustang 2016 from a used car dealer and while driving this car couple of times we noticed that the car door got unlatched while driving, it doesn't happen all the time but it happened twice so I started researching and found out that there was a recall for this model but I could get the appointment immediately so by the time I was able to get the appointment the dealer says the recall is expired. I Called the dealer in September of 2023 but I got the appointment on October 9th of 2023. Dealer says recall expired on September 30th 2023. I didn't know that recall's expire at certain period. Please help us so we can drive safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543314September 7, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I took my vehicle into the dealership 11/30/2022 due to the rearview camera initially malfunctioning and becoming blurry, or completely cutting out, when putting my vehicle in reverse. I informed them I did receive a email thru my carfax notification and by mail regarding a recall. The dealership kept my vehicle for several weeks for repair and stated it was covered under the recall. The issue persisted and I sent a message to the service center but never received a response back. I continued to receive responses about trading in my vehicle and purchasing a new car. I dropped my vehicle off at the dealership on 9/1/2023 and explained the issue again. The service dept stated my I would be charged $150 for a diagnostic test and if it was an issue with the internal camera it would not be covered under the recall warranty. I immediately began to feel they would later contact me and tell me it would not be covered because that is how the conversation began. The dealership contacted me and stated it was an internal problem with the camera and not covered under the recall. It will cost me $732 if I would like to have the camera repaired. I contacted the manufacturer regarding the recall warranty, and confirmed it was 12 months or 12000 miles, whichever is sooner and my vehicle remained within the recall warranty. My issue was escalated with a supervisor and I was to receive a call back the next day from the manufacturer between 10am-7pm cst, but I never did. My vehicle's camera has not been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542941September 6, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Mustang. The contact stated that approximately 3 to 4 times while driving at undisclosed speeds, the vehicle overheated and then stalled without warning. The failure had occurred at various speeds. The contact stated that the failure had escalated to the point where the vehicle was no longer drivable. The contact had the vehicle towed to the dealer who diagnosed with coolant intrusion into cylinder #4, causing the engine to misfire. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542451September 4, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
When putting my vehicle in reverse, the backup camera cuts out and completely doesn’t work, or the image is staticky and unclear. This problem is currently covered under a recall on the backup camera, but after taking my vehicle to a dealer, I was notified that the recall only impacts vehicle’s manufactured during a few months of the year. Because my car was manufactured later in the year, it is not included in the recall, even though I am having the exact issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540733August 25, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2016 Ford Mustang. The contact stated that while driving approximately 75 MPH, the driver’s side door latch mechanism malfunctioned, causing the door to unintendedly open. The contact stated that the failure had occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540262August 23, 2023
POWER TRAIN
The contact owns a 2016 Ford Mustang. The contact stated while driving at an undisclosed speed and shifting gear, there was an abnormal sound coming from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the VIN was not under recall and referred to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540334August 23, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Unknown. I am awaiting to get a backup camera recall fixed on this car since 04/18/2023. I scheduled an appointment to get this recalled fixed for 05/30/2023. The Ford Dealership called on 04/27/2023 and cancelled the appointment, stating the parts are not available and that I would be notified by Ford when the parts are available. As of 08/23/2023 I am still waiting to get my recall fixed before an incident does occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539341August 18, 2023
ENGINE
My car started to show a check engine light on around 103,000 miles. After getting a check engine light reading, the code was a misfire p0303 on cylinder 3. I took the car to a mechanic and was told the head gasket was blown and coolant was leaking into it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537129August 8, 2023
ENGINE
The contact owns a 2016 Ford Mustang. The contact stated while driving approximately 50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack in the cylinder head and the contact was informed that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536031August 2, 2023
STRUCTURE:BODY
My door latches fail to secure door and it went open while the vehicle was being driven. It happened in a long distance trip around 6-8 times. Both driver and passenger doors were opening while driving on the high speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534722July 27, 2023
ENGINE, STEERING, POWER TRAIN
2016 Ford Mustang V6 This is EXTREMELY concerning as it's a SAFETY issue losing power features while the vehicle is in motion. While driving the car provides an error message with a wrench sign/icon stating the transmission is not in Park, then it proceeds to shut down the car leaving us without power steering. The car need stopped, move the transmission to Park, and start the engine. Doing this clears the warning and you are able to drive the car without any problem. The two incidents occurrences were about 1 or 2 months apart. Below link shows other people having the same issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534642July 26, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Mustang. The contact stated that while driving and at start up, the check engine warning light illuminated. The contact noticed that oil had leaked onto the ground. The vehicle was taken to the dealer, where the failure could not be determined; however, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed that the valve cover gasket was leaking oil and the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure, and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline for assistance. The contact stated that the failure was related to NHTSA Campaign Number: 16V779000 (Engine and Engine Cooling). The failure mileage was 163,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533192July 19, 2023
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact stated that the rear-view camera failed to operate as needed with a blank or distorted image on the display screen. The contact then received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to a dealer for the recall repair; however, upon return of the vehicle, the failure persisted. The dealer was notified of the failure and the contact was informed that he had to pay out of pocket for the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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