Ford Mustang Complaints (2013)

271 consumer complaints on file.

#11079457March 14, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING 10 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE DRIVER'S AIR BAG EXPLODED, CAUSING SMALL METAL FRAGMENTS (SHRAPNEL) AND SMOKE TO ENTER THE CABIN OF THE VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11063515January 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I'M A LONG TIME FORD OWNER. IN JULY, 2017 THE ELECTRONIC POWER STEERING ON MY 2013 MUSTANG GT WHICH HAD LESS THAN 40K MILES, MALFUNCTIONED WHICH IN TURN RESULTED IN THE LOSS OF TRACTION CONTROL, ABS AND OTHER ELECTRONIC ASSIST FUNCTIONS. AFTER BEING INFORMED THAT MY WARRANTY WAS EXPIRE, I WAS QUOTED OVER $2.2K. ANNOYED THAT A LOW MILEAGE CAR WHICH WAS LESS THAN 4 YEARS OLD COULD HAVE AN ISSUE LIKE THIS, I CHOSE TO DRIVE IT WITHOUT POWER STEERING. FAST FORWARD TO JANUARY 2018, I BROUGHT THE CAR TO THE DEALERSHIP FOR AN OIL CHANGE WHICH HAPPENED TO LOSE ALL STEERING FUNCTION WHILE IN THEIR POSSESSION. THE DEALERSHIP EXPLAINED THAT THE CAR WAS A TICKING TIME BOMB AND THAT I SHOULD BE GRATEFUL THAT THE STEERING DIDN'T GO OUT WHILE I WAS ON THE ROAD. I WAS BLOWN AWAY BECAUSE THEY NEVER INFORMED ME THAT I WOULD LOSE ALL STEERING IN THE ORIGINAL DIAGNOSIS 6 MONTHS EARLIER. I CONTACTED FORD CONSUMER AFFAIRS AND THEY JUST FILED IT AWAY AND DON'T WANT TO ACKNOWLEDGE THE ISSUE DUE TO THE POTENTIAL LIABILITY IT CAN FACE FOR SELLING CARS WITH FAULTY STEERING THAT ARE LIKELY TO FAIL ON THE ROAD. FORD'S POWER STEERING ISSUES ARE WELL-KNOWN, BUT THE ASSOCIATED CATASTROPHIC STEERING FAILURE IS NOT. BASICALLY, IF YOU DRIVE A FORD PRODUCT AND THE POWER STEERING GOES OUT, YOU ARE DRIVING A DEATH TRAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055154December 17, 2017
AIR BAGS
DEALERSHIP WON'T FIX AIRBAGS AND CAR IS 3 MONTHS OLD FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053590December 8, 2017
UNKNOWN OR OTHER
FOR 5 MONTHS OUR 2013 FORD MUSTANG HAS BEEN SHUTTING OFF IN TRAFFIC. THE CAR WAS TAKEN BACK TO THE DEALER FIVE TIMES AND NOT FIXED YET. THE MECHANIC PUT THE CAR ON THE COMPUTER AND ERROR CODE P2111 SHOWS UP, BUT WHEN TAKEN BACK TO DEALER THEY CLEARED THE CODE AND SAID NOTHING WAS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052578December 5, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING 10 MPH, THE VEHICLE WENT INTO LIMP MODE WITHOUT WARNING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AND LATER TOOK IT TO CAPITOL FORD LINCOLN OF WILMINGTON (4222 OLEANDER, WILMINGTON, NC 28403 910-378-3858) WHERE IT WAS DIAGNOSED THAT THE THROTTLE FAILED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051746December 1, 2017
POWER TRAIN
WAS DRIVING MY 2013 MUSTANG HOME FROM MY PARENTS HOUSE THE CAR DIDN'T WANT TO SHIFT OR MOVE EVEN AT FULL THROTTLE STOP IN THE MIDDLE OF THE ROAD SHUT THE VEHICLE OFF AND RESTARTED IT DROVE HOME JUST FINE. WENT TO DRIVE IT LATER THAT NIGHT AND AGAIN CAR DIDN'T WANT TO SHIFT NOR MOVE BUT THIS TIME I LOST MY SPEEDOMETER AND ALL MY DIGITAL DISPLAY IN THE CENTER WENT BLANK. AS THE DAYS AND WEEKS WENT BY THE PROBLEM STARTED BECOMING MORE FREQUENT SO I TOOK IT TO AN AUTO ZONE TO GET THE CODES CHECKED HAD CODES P0720 AND P0722 (OUTPUT SPEED SENSOR INSIDE MOLDED LEAD FRAME) COME UP ON THE CODE READER. I THEN CALLED MY COUSIN WHO IS A FORD DEALER MECHANIC TO LOOK UP MY CODES AND HE TOLD ME TO COME BY THE SHOP AND SHOWED ME WHAT THE CODES WERE FROM THE SOFTWARE FROM FORD THEY USED. WE THEN LOOKED UP TO SEE IF THERE WAS A RECALL ON THE PART AND FOUND A RECALL FROM FORD FOR THE 2012 MUSTANG WITH THE 6R80 WHICH IS THE SAME AUTO TRANSMISSION THAT I HAVE. THE CUT OFF BUILD DATE FOR THE RECALL WAS FEBRUARY 2012 AND MY VEHICLE WAS MADE IN AUGUST OF 2012. I ALSO READ OF OTHER PEOPLE WITH THE SAME YEAR AND TRANSMISSION THAT I HAVE HAVING THE SAME ISSUES AS ME. I CALLED FORD CUSTOMER SERVICE TO SEE IF I THEY WOULD EXTEND THE RECALL TO COVER 2013 MUSTANGS THEY SAID THEY WOULD NOT. I PERSONALLY HAVE HAD MULTIPLE TIMES WHERE THE SHIFTING HAS ALMOST CAUSED A WRECK. AN INSTANCE HERE RECENTLY WAS I WAS PULLING OUT OF THE PARKING LOT OF THE COMPANY I WORK AT AND THE CAR STARTED OFF FINE THEN STALLED AND DIDN'T WANT TO GO AND ALMOST GOT T BONED. ANOTHER INSTANCE WAS A COUPLE DAYS BEFORE THANKSGIVING AND I WAS HEADED TO MY PARENTS HOUSE AND JUST MERGED ONTO THE HIGHWAY AND THE CAR STARTED ACTING UP AND COULD OF EASILY CAUSED A PILE UP NEAR THE RAMP AND GOT SOMEONE KILLED.BOUGHT THE CAR FROM A FORD DEALERSHIP WITH 34K MILES NOW HAS ABOUT 76K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045357November 11, 2017
AIR BAGS
TAKATA RECALL - FORD HAS BEEN NOTIFIED ON MULTIPLE OCCASIONS OVER THE PAST 3 YEARS ABOUT THIS RECALL. FORD HAS REFUSED -OR IS UNABLE TO EFFECT THE NECESSARY REPLACEMENT OF THESE AIRBAGS. THIS VEHICLE IS UNSAFE TO DRIVE OR SELL WITHOUT WORKING AIRBAGS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033268October 13, 2017
UNKNOWN OR OTHER
UNDER MEDIUM TO HARD ACCELERATION EXHAUST FUMES ENTER THE CABIN, POSSIBLE EXHAUST DEFECT IN EXHAUST MANIFOLD, SMELLS LIKE RAW FUMES NOT PASSED THRU CATALYTIC CONVERTER. WIDOWS ARE CLOSED DURING ACCELERATION.USUALLY WHEN ACCELERATING ONTO HIGHWAY ETC. IT DOES THIS EVERY TIME I DRIVE IT. NOT AN OCCASIONAL THING ALWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023628September 15, 2017
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE LESS THAN A MILE FROM MY HOME NOTICED I HAD NO AIR WHEN I HIT THE AC BUTTON AS IT WAS VERY WARM DAY THIS HAS HAPPENED INTERMITTENTLY IN THE LAST 2 YEARS , SO I PULLED OVER AND TURNED THE CAR OFF AND RESTARTED AND THE AIR AND A/C BEGAN WORKING. I TOOK INTO FORD WHEN CAR WAS STILL UNDER THE 3 YEAR 36000 MILE BUMPER TO BUMPER WARRANTY FOR THIS ISSUE AND WAS BASICALLY TOLD THEY COULD NOT DO ANYTHING SINCE IT WAS NO OCCURRING AT THAT TIME. I HAVE ALSO HAD ISSUES WITH WINDOWS FOGGING UP WHILE DRIVING AFTER JUST STARTING THE VEHICLE SINCE OWNING IT. THIS CAR ALSO HAS A DEFECTIVE CLEAR COAT FINISH ON THE BACK OF VEHICLE TRUNK AREA. THE CLEAR COAT ON THE BLACK PANEL OF THE TRUNK IS PEELING OFF THIS CAR IS ONLY 4 YEARS OLD AND THIS IS COMPLETELY UNACCEPTABLE. I CANNOT BELIEVE THE CLEARCOAT IS PEELING OFF AS BADLY IS IT IS. I AM EMBARRASSED TO DRIVE THIS CAR WITH THE CLEARCOAT PEELING OFF THE WAY IT IS. THIS SHOULD NOT BE HAPPENING AT ALL. I HAVE OWNED FORD VEHICLES MY WHOLE LIFE AND AM EXTREMELY DISAPPOINTED WITH THE QUALITY OF THIS MUSTANG(WHICH I HAD TO SAVE MY MONEY FOUR 4 YEARS BEFORE I COULD BUY ONE) I HAD A 1995 MUSTANG GT FOR 13 YEARS NEVER HAD ANY ISSUES WITH THE PAINT ON IT. I HAVE ALWAYS BOUGHT FORD BUT I WILL NEVER BUY ANOTHER FORD VEHICLE AGAIN. I STILL CANNOT BELIEVE THE FINISH IS PEELING OFF ON A 4 YR OLD VEHICLE. I AM ALSO VERY UNHAPPY WITH THE FACT THAT I HAD TO DRIVE MY CAR FOR OVER A YEAR AND A HALF WITH DEFECTIVE DRIVERS SIDE AIRBAG BEFORE THEY ACTUALLY REPLACED IT. I HAD TO REDUCE MY DRIVING UNTIL IT WAS REPLACED ALMOST A YEAR AND A HALF AFTER RECEIVING THE RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023335September 13, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED AND A WARNING INDICATOR ILLUMINATED, WHICH INDICATED THAT THE VEHICLE WAS IN LIMP MODE. THE CONTACT HAD TO TURN OFF THE VEHICLE AND WAIT APPROXIMATELY TEN SECONDS BEFORE IT RESTARTED IN ORDER FOR IT TO FUNCTION PROPERLY. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023369September 13, 2017
AIR BAGS
I HAVE ALWAYS HAD MY 2013 FORD MUSTANG SERVICED BY LICENSED FORD DEALERS. IT HAS ALWAYS HAD REGULAR MAINTENANCE. ON TWO OCCASIONS, I BROUGHT THE RECALL TO THE ATTENTION OF THE FORD SERVICE DEPT. HOWEVER FORD HAS NEVER ATTEMPTED TO FIX THE PROBLEM. IN FACT, FORD HAS NEVER EVEN NOTIFIED ME OF THE PENDING RECALL - EVEN WHEN I HAVE HAD FORD SERVICE PERFORM MAINTENANCE ON THE CAR. FORD IS IGNORING THE RECALL AND NECESSARY REPAIRS TO THE CAR. THIS CAR IS NOT SAFE TO DRIVE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020977August 31, 2017
STEERING
MY MUSTANG HAS THE SAME EXACT SAME PROBLEM WITH THE STEERING AS THE FUSION AND TAURUS WHICH ARE CURRENTLY ON RECALL..... INTERMITTENT POWER STEERING LOSS DUE TO AN INTERMITTENT ELECTRICAL CONNECTION IN THE STEERING GEAR...I WOULD LIKE THE NHTSA TO LOOK INTO INCLUDING THE 2013 MUSTANG IN THIS RECALL.. MY MUSTANG ONLY HAS 40,026 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019106August 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PHIL FITTS FORD AND LINCOLN, LOCATED AT 3250 WILMINGTON RD, NEW CASTLE, PA 16105; (724) 658-3521) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013322August 7, 2017
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
LOSS OF POWER TO THE ENGINE WHILE DRIVING. WHEN THIS HAPPENS, THE SERVICE WRENCH AND CHECK ENGINE LIGHT COMES ON. ALSO, A SORT OF SHUDDERING NOISE COMES FROM THE ENGINE. WHEN THIS OCCURS, I CAN NOT ACCELERATE. THE CAR PRETTY MUCH GOES LIMP AND I HAVE TO PULL OVER AND RESTART MY CAR. IT COULD BE FROM AN ELECTRONIC THROTTLE BODY FAILURE. THIS HAS HAPPENED FIVE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011358July 28, 2017
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT CALLED A LOCAL DEALER (SPIKES FORD LOCATED AT 805 E INTERSTATE HIGHWAY 2 MISSION ,TX 78572) WHO INFORMED HIM TO BRING THEM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003748July 8, 2017
UNKNOWN OR OTHER
MY VEHICLE HAS FAILED WITHOUT WARNING FOUR TIMES IN THE PAST 3 MONTHS. ONCE THE VEHICLE FAILS IT IS IN A NO-START CONDITION. FURTHERMORE, THERE IS RANDOM STALLING WHEN I'M DRIVING THE VEHICLE AND THE HAS BEEN FOR QUITE SOME TIME. ONCE IN THE VEHICLE FAILS IT WILL NOT RESTART. THE FIRST TIME MY CAR FAILED WAS UPON STARTUP WHEN I WAS AT WORK FOR 4 HOURS. I CAME OUT TO MY CAR TO START IT AND IT WOULD NOT START. THE SECOND TIME MY VEHICLE FAILED IT WAS WITHOUT WARNING WHILE DRIVING IN TRAFFIC, AGAIN WOULD NOT START. THE THIRD TIME MY CAR FAILED WAS LIKE THE FIRST TIME AFTER BEING AT WORK FOR 4 HOURS, UPON TRYING TO START MY CAR, IT WOULD NOT START. THE 4TH TIME MY VEHICLE FAILED AGAIN WITHOUT WARNING AND THIS TIME I WAS MERGING ON A BUSY HIGHWAY DURING RUSH HOUR. PER THE MECHANICS DIAGNOSTIC - CODE P025A FUEL PUMP DRIVER MODULE OPEN CIRCUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002374June 29, 2017
AIR BAGS
I HAVE TWO RECALL NOTICES DATED JULY 2015 & APRIL 2017. AFTER NUMEROUS REQUESTS FOR AN APPOINTMENT, THE DEALERS KEEP STATING THEY CAN'T GET THE PART NEEDED! THIS IS SUPPOSED TO BE A "LIFE & DEATH" SITUATION. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995491June 16, 2017
AIR BAGS
I RECEIVED A LETTER REGARDING NHTSA RECALL # 15V319 AND MANUFACTURER RECALL NUMBER# 15S21 A YEAR AGO STATING I WOULD RECEIVE AN ADDITIONAL LETTER AT THE END OF THAT YEARS QUARTER ADVISING ME TO TAKE THE VEHICLE TO DEALER WHEN RECALL REMEDY IS COMPLETE. I HAVE BEEN MONITORING THE STATUS OF THE RECALL REMEDY AND NOW IN 2017 THE REMEDY IS STILL INCOMPLETE AND I AM UNABLE TO GET THIS RESOLVED WITH DEALERSHIP. THE SAFETY RISK FOR THIS RECALL IS SEVERE AND EXTREMELY HIGH RISK. I LIVE IN TX HIGH HUMIDITY AND IT STATES IT CAN POTENTIALLY INJURE VEHICLE OCCUPANTS IF INVOLVED IN A CRASH. THE REMEDY STATES DEALERS WILL REPLACE THE DRIVER AIRBAG, YET WHEN I TRY TO MAKE AN APPOINTMENT AT DEALERSHIP, THEY STATE THE RECALL IS INCOMPLETE AND THEY DON'T HAVE THE AVAILABLE PARTS TO HANDLE THE REPLACEMENT AND I WOULD HAVE TO WAIT FOR ANOTHER LETTER FROM MANUFACTURER TO INFORM ME THE PARTS OR RECALL IS COMPLETE. THIS RECALL NEEDS TO BE RESOLVED IMMEDIATELY IT SHOULD NOT TAKE THIS LONG FROM MAY 2015, DRIVERS ARE AT RISK! PLEASE ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983505May 4, 2017
AIR BAGS
HAVE TRIED UNSUCCESSFULLY FOR LAST 2 FORD DEALERSHIP VISITS (8/6/16 AND 2/11/17) TO HAVE MY RECALL REPLACEMENT OF AIRBAG TAKEN CARE OF. AT EACH VISIT, FORD DEALERSHIP RESPONDS THAT THE AIRBAG IS NOT AVAILABLE FOR REPLACEMENT AT THE TIME OF VISIT. SEEKING ANOTHER FORD DEALERSHIP RECOMMENDATION AT ZIPCODE: 92234 TO HAVE AIRBAG REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983064May 2, 2017
POWER TRAIN
MANUAL TRANSMISSION HAS PROBLEMS GOING INTO GEAR. SYNCHROS ARE BEING REPLACED A SECOND TIME WITH LESS THAN 60K MILES AND THIS CAR HAS NEVER BEEN ON A RACE TRACK. THERE ARE TIMES WHEN I'VE TRIED MERGING ONTO A FREEWAY ONLY TO FIND MYSELF NOT BEING ABLE TO GET INTO 5TH GEAR. NOW I'M TOLD MY CLUTCH HAS TO BE REPLACED. SOMETHING SEEMS WRONG. ALTHOUGH A 2013 MY CAR WAS PURCHASED IN 2012 AND I IMAGINE HAS THE SAME PARTS AS THOSE WHO FILED COMPLAINTS RESULTING IN AN INVESTIGATION OF THE 2012 MUSTANG TRANSMISSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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