Ford Mustang Complaints (2020)

122 consumer complaints on file.

#11614543September 14, 2024
POWER TRAIN, UNKNOWN OR OTHER
After driving for 2 blocks, my car would not drive when hitting the gas pedal, the engine only reved. Unable to move the car in any gear, pedestrians helped push my car out of the middle of the road. Towed the car to a Ford dealership because the Ford app on my phone said "shift solenoid stuck in off position". Upon diagnosis the dealership said yes the solenoid is stuck in the off position but now the gears are slipping and you need a brand new transmission. This is the 10r80 automatic transmission that has had problems like this nationwide. I don't understand how this has not been recalled yet. With 63,000 miles a transmission should not be failing. There have been hundreds of documented cases of this specific transmission failing for countless reasons involving internal components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613404September 9, 2024
ENGINE
The contact owns a 2020 Ford Mustang. The contact stated that the engine overheated while driving at various speeds with the temperature gauge showing that the engine was hot(H). The contact stated that the vehicle hesitated while depressing the accelerator pedal with an engine misfire alert on the Ford App. The vehicle was taken to a dealer where a pressurized test was performed; the test showed no defect with the engine. The contact then took the vehicle to an independent mechanic where the spark plugs, and cabin air filter were replaced, and the fuel system was cleaned. The check engine warning light illuminated soon after the repair. The vehicle was taken back to the dealer where it remained unrepaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610273August 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2020 Ford Mustang. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the APIM and FCIM had failed and needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,698.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609468August 19, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A 2020 Ford Mustang eco boost premium 2.3L L4 DOHC 16 valve 6-speed manual with push button start convertible top burst into flames on [XXX] at about [XXX]. The entire car and the black box were consumed by flames that spread to my carport, shed and mobile home. From what I read; it might have been designed for a road racing car. I am [XXX] , and requested a small car from Enterprise and this is the only car they had for me. Zero to 60 mph: 4.9–5.7 sec Zero to 100 mph: 13.5–15.5 sec Standing ¼-mile: 13.4–14.3 sec Top speed: 145–155 mph. Why would they have put [XXX] in this car? I drove it as cautiously as I drive my 2011 Taurus. I did nothing to cause this fire. I have reached out to FMC and Enterprise and have finally come to terms that I have to ask for charity to get the home livable. We run a gas generator for one air conditioner, small frig and well pump for water. The roof leaks, the firefighters puled every outlet in the rooms near where the fire entered my home. The electric meter was pulled off my pole as is standard procedure in my county. Now I am begging for a new roof and a new 200 amp box and all new wiring so the county will allow the electric to be connected again. FMC did not design this car well. It caused a disaster for me and my family. I cannot afford a new home, I just want to get this one livable. Entreprises had RIMKUS do a complete investigation which revealed nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11607132August 7, 2024
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
The contact owns a 2020 Ford Mustang. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that a Fuel Inlet warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed, however; the contact was not provided the diagnostic result. The warning light was reset. The vehicle was not repaired. The contact stated the failure reoccurred. The vehicle was taken to a different dealer, where the contact was advised there were failures with the EVAP System; however, the full diagnostic result was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604661July 26, 2024
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL
The contact owns a 2020 Ford Mustang. The contact stated that the engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the catalytic convertor and active grill shutter assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590831May 26, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Hill Start Assist System has detected a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588748May 14, 2024
BACK OVER PREVENTION
The contact owns a 2020 Ford Mustang. The contact stated that while attempting to park the back-up camera failed. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the wires had been cut and damaged. The dealer replaced the wiring. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 56,671.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585980April 29, 2024
POWER TRAIN
Flywheel broke while driving under normal conditions causing damage to clutch. Have to replace the entire assembly along with slave cylinder. When speaking to ford technician they stated it's a common issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585018April 24, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving at about 75mph the passenger door unlocked and opened by itself. We got an door not closed warning light on the dash and the warning chime in addition the horn was blowing in intervals of 2 quick beeps and repeated until we were able to pull over and reclose the door. About 1 hour later same conditions the same thing happened on the drivers side. We have since discovered from the dealer that here is a campaign number of 21N10 for this issue. Holiman Ford of Maple Shade NJ took the car in right away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578933March 22, 2024
UNKNOWN OR OTHER
I rented a 2020 Ford Mustang on 01/16/2024. I drove it home and didn't use it until 01/28/2024 for short trip to the grocery store. I waited in the car and kept it running while my daughter shopped. The car shut itself off twice, but there were no red warning lights. So I restarted with the push button, and after the trip drove the car home and parked in my drive. Two days later, on 02/01/2024, the car ignited itself and burned so hot it set the carport, shed and mobile home on fire, in that order. The fire department were called out and saved part of the mobile home. The car was seen going on fire before the structures. The rental car company used a fire investigation company who towed the car (for evidence). However, they have not given me their report.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11577548March 15, 2024
ENGINE
The contact owns a 2020 Ford Mustang. The contact stated that while driving at 15 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light illuminated, and the vehicle was misfiring. Additionally, the vehicle was shaking, and the contact pulled over to the shoulder of the road. The contact turned the vehicle off and restarted the vehicle. The vehicle was driven to the residence. The contact stated that the failure was persistent. The vehicle was taken to the dealer where it was diagnosed with coolant leak into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577196March 13, 2024
ENGINE
The contact owns a 2020 Ford Mustang. The contact stated that while driving at 15 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to a dealer where it was diagnosed that coolant had leaked into the engine, causing misfiring codes and a lack of motive power which resulted in the engine needing to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 66,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575617March 5, 2024
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2020 Ford Mustang. The contact stated that while driving at an undisclosed speed, the contact became aware of an abnormal clicking sound. The contact drove the vehicle around the block. The contact noticed that the clicking sound had continued. The vehicle was taken to dealer where the vehicle was diagnosed and determined that both rear calibers were defective and was clamping down on the rotors. The contact was informed that the calipers and rotors needed to be replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570823February 8, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I am writing to formally lodge a complaint regarding a recurring issue with the rear camera system in my 2020 Ford Mustang. When attempting to engage the rear camera while reversing, a persistent blue screen obstructs the view, posing a significant safety hazard. After conducting thorough research, I have discovered that this problem is not isolated to my vehicle alone. Instead, it appears to be a widespread issue affecting numerous owners of Ford Mustangs. It has come to my attention that the root cause of this malfunction is attributed to faults within the wiring harness of the Mustang models. What is deeply concerning is that despite the prevalence of this issue and its potential implications for driver safety, Ford Motor Company has yet to initiate a recall to address and rectify the problem. It appears that there is a conscious decision to restrict the recall, leaving countless Mustang owners vulnerable to accidents and unnecessary risks. As a responsible consumer and advocate for road safety, I implore the NHTSA to investigate this matter urgently and compel Ford to take appropriate action. It is imperative that Ford acknowledges the severity of this defect and assumes responsibility by issuing a comprehensive recall to rectify the faulty wiring harnesses in all affected vehicles. Failure to address this issue promptly not only undermines consumer trust but also jeopardizes the well-being of drivers and pedestrians alike. I trust that the NHTSA will prioritize this complaint and take decisive steps to ensure the safety and welfare of all motorists. Thank you for your attention to this matter. I eagerly await your response and resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562902January 1, 2024
ELECTRICAL SYSTEM
I drove my car for 22 miles, parked, and after less than one hour we heard a loud noise from the house and upon checking, we noticed the car was on fire. The fire and smoke was coming from underneath the hood (left side). The car had recent software update and the collision detection and traction control were turned-off and unable to turn it back on. Not sure if the software update had anything to do with it, but thought it would be good to mention that. The fire department came out and said it may have been electrical.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557311November 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 23V727000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548236October 4, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I hope this letter finds you well. I am writing to bring to your attention some serious safety issues that I have encountered with a 2020 Mustang that I purchased from CarMAX, West Valley on September 24, 2023. Soon after taking possession of the vehicle, I noticed a malfunction with the airbag system. It is disheartening to report that I had to endure a three-day wait to have the necessary repairs carried out. The delay in rectifying this crucial safety feature is highly concerning, as it exposes both the driver and passengers to unnecessary risks. Unfortunately, the problems did not end there. Shortly after the airbag issue was addressed, the engine light illuminated on the dashboard. Despite my efforts to troubleshoot the problem myself, the light remained illuminated, indicating a persisting issue with the engine. Not only did this cause me considerable inconvenience, but it also raised concerns about the overall reliability and safety of the vehicle. The most alarming incident occurred on October 2, 2023, when my car unexpectedly broke down while I was driving on the freeway. This unexpected failure not only posed a significant risk to my safety but also left me traumatically shaken by the experience. I cannot emphasize enough the fear and anxiety I felt as I navigated the dangerous situation caused by the vehicle's sudden malfunction. I am deeply disappointed by the lack of quality control and the subsequent safety hazards that have plagued my 2020 Mustang. As a consumer, I have a reasonable expectation that the vehicle I purchase will be safe and reliable. It is distressing to find myself in a situation where my safety and wellbeing are compromised due to these issues. I have taken my concerns up with CARMAX and I am waiting for a response. It is my hope that they will investigate the matter and take measures to address it. I will not stop fighting for the safety of my family and myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541615August 30, 2023
AIR BAGS, STRUCTURE:BODY, ENGINE
This 2020 Mustang GT VIN# [XXX] with 9,600 miles was a total loss that happened on 10/28/2022 paid out by Insurance company USAA 1-800-531-8111. Please take note that this vehicle was a TOTAL LOSS with severe FRAME DAMAGE. My Name is [XXX] and owned the vehicle when it was a TOTAL LOSS due to a meager collision on 10/28/2022. If you have any questions please contact me at [XXX] or [XXX] . I have all of the documents of the TOTAL LOSS and PAY OUT from USAA Ins. 1-800-531-8111. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11540445August 24, 2023
POWER TRAIN
Transmission issue. Transmission is leaking fluid. Vehicle is currently at my home waiting to go to dealership during normal business hours. Car started smoking and running hot while getting off the interstate. I was in a travel lane when this happened. Huge safety risk. Fire department was called to ensure there was not a fire that started. Car was towed to my home until it can be towed to a dealer during working hours. General vehicle inspection done by fire department to ensure there was not a fire. They advised the car not be driven until it has been inspected by Ford. No warnings or indications there was a problem other than the smoke billowing from the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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