Ford Mustang Complaints (2007)

615 consumer complaints on file.

#11104659June 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (ALLAN VIGIL FORD OF FAYETTEVILLE, INC., 275 GLYN STREET N, FAYETTEVILLE, GEORGIA 30214) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT RECEIVED A LETTER IN JANUARY OF 2018, WHICH STATED THAT PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104172June 27, 2018
AIR BAGS
DEALER WAS CONTACTED FOR REPLACEMENT OF PASSENGER AIRBAG. DEALER ESTIMATES IT WILL BE AT LEAST 6 MONTHS UNTIL THE REPAIR CAN BE MADE. FORD IS PROVIDING A RENTAL VEHICLE, BUT DRIVER MUST BE AT LEAST 21 YEARS OLD OR 18 YEARS OLD WITH A WAIVER. PROBLEM: MY DAUGHTER IS 17 AND 6+ MONTH WAITING PERIOD IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103801June 25, 2018
AIR BAGS
FORD CONTINUES TO MAIL MY RECALL NOTICES TO AN ADDRESS THAT I HAVE NEVER LIVED AT. THIS IS MY 2ND COMPLAINT TO YOU ABOUT THIS MATTER. FORD USES A 3RD PARTY TO OBTAIN THEIR MAILING INFORMATION AND THERE SEEMS TO BE NO WAY TO CHANGE MY ADDRESS. THEY CLAIM THAT THEY USE THE DMV REGISTRATION RECORDS BUT MY RENEWALS ARE MAILED TO ME AT MY CORRECT ADDRESS. YOU NEED TO INVESTIGATE HOW MANY FORD OWNERS ARE NOT GETTING NOTIFIED ABOUT THEIR RECALLS DUE TO FORD'S MISMANAGEMENT OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101445June 12, 2018
AIR BAGS
TAKATA RECALL I HAVE MADE SEVERAL ATTEMPTS TO HAVE THE AIRBAGS REPLACED AT MULTIPLE FORD DEALERSHIPS SINCE 2017, AND HAVE BEEN UNSUCCESSFUL IN GETTING THE REPAIRS MADE. RECENTLY THE VEHICLE WAS IN A HEAD ON ACCIDENT (IMPACTED THE DRIVERS SIDE OF AN ACURA) WITH ANOTHER VEHICLE, WHILE GOING APPROX 45 MPH, AND THE AIRBAGS FAILED TO DEPLOY DURING THIS INCIDENT WHICH IS AN ISSUE THAT SHOULD HAVE BEEN CORRECTED BY THE RECALL BEING REPAIRED. *DSY - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11100606June 8, 2018
AIR BAGS
I WAS INFORMED VIA LETTER DATED MARCH 2018 BY FORD MOTOR COMPANY, DEARBORN, MI THAT THE PARTS FOR RECALL 16S26 WERE NOW AVAILABLE AND FORD MOTOR COMPANY HAS AUTHORIZED MY DEALER TO REPLACE THE PASSENGER AIR BAG, I CALLED RIGHT AWAY AND AGAIN TODAY JUNE 8,2018 AND AM TOLD THE PARTS ARE NOT AVAILABLE AND THEY DIDN'T EVEN CARE TO TAKE MY NAME OR ANY INFO TO CALL ME, TIRED OF WAITING,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099169June 1, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD MUSTANG. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO SKID AND THE DRIVER LOST CONTROL. AS A RESULT, THE VEHICLE BEGAN TO FLIP OVER. THE AIR BAGS FAILED TO DEPLOY, BUT NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. PRIOR TO THE CRASH, THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11097936May 25, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 FORD MUSTANG. AFTER IT RAINED, WATER WAS FOUND ON THE FRONT AND REAR PASSENGER FLOORS OF THE VEHICLE. IN ADDITION, WHILE DRIVING IN THE RAIN, WATER WAS HEARD IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO APPLE FORD LINCOLN OF YORK (1801 WHITEFORD RD, YORK, PA 17402, (717) 755-2911), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097217May 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (DAVID MCDAVID FORD FORT WORTH, 300 W LOOP 820 S, FORT WORTH, TX 76108, (682) 200-1952) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096460May 17, 2018
AIR BAGS
TAKATA RECALL - SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. I RECEIVED NOTICE THAT PARTS ARE NOW AVAILABLE TO REPAIR THE PASSENGER SIDE AIR BAG OF MY VEHICLE. HOWEVER, I HAVE CALLED TWO DIFFERENT FORD DEALERS AND THEY BOTH CLAIM THAT REPAIRS CANNOT BE MADE BECAUSE NO PARTS ARE AVAILABLE AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096208May 15, 2018
AIR BAGS
FORD MUSTANG. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER WAS INFORMED THE PART NECESSARY TO COMPLETE THE RECALL REPAIR AS UNAVAILABLE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093378May 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2018. THE DEALER (WINNER FORD, 591 S DUPONT HWY, DOVER, DE 19901) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND THAT THERE WAS NO GUARANTEE THAT THEY WOULD BE AVAILABLE ON A SPECIFIC DATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092278May 7, 2018
AIR BAGS
TAKATA RECALL. RECEIVED NOTICES IN 2015 AND 2016 ABOUT AIRBAG RECALLS FOR MY VEHICLE. IT IS MAY OF 2018 AND STILL CANNOT FIND A DEALERSHIP WITHIN A REASONABLE DISTANCE THAT HAS PARTS TO MAKE THE REPAIRS. 3 YEARS WITH NO PARTS IS ABSURD. I HAVE CALLED 3 DEALERSHIPS EVERY 3 MONTHS FOR 3 YEARS TRYING TO GET THESE PARTS REPLACED WITH NO SUCCESS. WHAT MORE DO I NEED TO DO IN ORDER ACTUALLY HAVE THE PARTS REPLACED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092290May 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LOMBARD FORD (385 NEW HARTFORD RD, BARKHAMSTEAD, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090330April 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD LINCOLN FAIRFIELD (3050 AUTO MALL CT, FAIRFIELD, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089586April 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED BOB SWOPE FORD INC. AT (270) 737-1000 (1307 NORTH DIXIE AVE, ELIZABETHTOWN, KENTUCKY 42701) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT THE CONSUMER STATED AFTER 2 ATTEMPTS DOG SWOPE FORD INSTALLED THE PASSENGER AIRBAG ON MAY 4, 2018. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089146April 20, 2018
AIR BAGS
TAKATA RECALL I KEEP GETTING A RECALL LETTER FOR THE AIRBAG OF MY FORD MUSTANG. I LIVE IN THE CITY OF OXNARD AND EVERYTIME I GET THIS LETTER, I CALLED MY FORD DEALERSHIP IN OXNARD AND THEY NEVER HAVE THE PART. I AM ALWAYS TOLD THAT THEY RUN OF IT AND UNTIL NEXT MONTH BUT NEXT MONTH IT IS THE SAME ISSUE. I STARTED TO BELIEVE THEY DO NOT EVEN HAVE ANY PARTS AT ALL AND ARE PROBABLY TELLING ALL OF THE CUSTOMER THE SAME STORY. I DO NOT KNOW, BUT IF YOU OPEN AN INVESTIGATION YOU WILL KNOW. I JUST HOPE I DO NOT GET IN ANY CAR ACCIDENTS AS I HAVE WHAT IS KNOWN "GLASS BONES" AND AN AIRBAG FOR ME WILL MAKE ALL THE DIFFERENCE BETWEEN LIFE AND DEATH. PLEASE FOLLOW UP WITH FORD DEALERSHIP ON GETTING PARTS FOR RECALL 16S26/NHTSA RECALL 16-V-384. IT IS JUST SO HARD TO BELIEVE THAT I HAVE BEEN TRYING TO GET THIS DONE FOR OVER A YEAR AND I AM STILL HEARING THE SAME STORY FROM THEM. THEY DO HAVE MY CELLPHONE NUMBER AND MY QUESTION IS WHY WILL THEY NOT CALL ME ONCE THE PART IS RECEIVED. I CALLED BUT THEY NEVER HAVE IT AS STATED BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088702April 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (PERRY FORD OF SANTA BARBARA, 440 HITCHCOCK WAY, SANTA BARBARA, CA 93105, (805) 682-2411) CONFIRMED THAT THE PART WAS UNAVAILABLE AND WAS UNABLE TO VERIFY WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084905April 13, 2018
AIR BAGS
TAKATA RECALL I RECEIVED A LETTER FROM FORD STATING THAT PARTS WERE IN STOCK FOR THE AIRBAG RECALL AT MY DEALER. I MADE AN APPOINTMENT AND BROUGHT MY CAR TO WYNNE FORD TAKING TIME OUT OF MY DAY ONLY TO BE TOLD THAT THEY HAD ONLY RECEIVED 8 UNITS AND THEY WERE ALREADY GONE. THEY HAD NO IDEA WHEN MORE PARTS WOULD BE AVAILABLE. IT HAS BEEN ALMOST 2 YEARS SINCE THE RECALL WAS ANNOUNCED AND STILL NO REPAIRS AVAILABLE. I DO NOT CONSIDER THIS TIMELY CORRECTIVE ACTION. FORD'S TEMPORARY SOLUTION TO THE PROBLEM WAS TO NOT LET ANYONE RIDE IN THE FRONT PASSENGER SEAT. THIS IS HARDLY A VIABLE SOLUTION IN A 4 PASSENGER VEHICLE WITH A FAMILY OF 4. WHEN I CALLED THE FORD HELP LINE I WAS DIRECTED TO SOMEONE TO WHOM ENGLISH IS NOT THEIR NATIVE TONGUE. THEY WERE RUDE AND UNHELPFUL. I WAS FINALLY ABLE TO GET A LOANER VEHICLE THROUGH THE WEB SITE BUT THIS SHOULD NOT HAVE TAKEN 22 MONTHS FOR A TEMPORARY FIX. FORD IS STILL TURNING OUT VEHICLES AND THEY SHOULD HAVE TAKEN ACTION USING PARTS ON HAND INSTEAD OF PUTTING THEM IN NEW VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084698April 12, 2018
AIR BAGS
TAKATA RECALL, I HAVE TRIED REPEATEDLY TO SCEDULE A REPAIR WITH MAK HAIK IN GEORGETOWN TEXAS TO HAVE THIS REPAIR PERFORMED AND KEEP GETTING THE RUN AROUND. IN MY LAST PHONE CALL THEY REFUSED TO SCHEDULE ME FOR THE REPAIR. WHICH IS WHAT THEY DID A YEAR AGO.THE SERVICE ADVISOR SAID THE PARTS SHIPPED TO THEM ON APRIL 9TH BUT REFUSED TO SCHEDULE A FUTURE REPAIR DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084496April 11, 2018
AIR BAGS
TAKATA RECALL FORD HAS NOT SUPPLIED THE DEALER WITH AIRBAG FOR MY VEHICLE, IT'S BEEN 3 YEARS OF NOTICES BUT NO REPLACEMENT BECAUSE DEALERS DON'T HAVE AIRBAG. FORD KEEPS SENDING NOTICES TO ME AND I TRY TO SCHEDULE BUT NO DEALER HAS AIRBAG. FORD LIES ABOUT FREE REPLACEMENT. FORD SHOULD PROVIDE SERVICE IF SENDING EMAILS AND LOANERS TO ALL CUSTOMERS...3 YEARS OF NOTICES--STILL NO AIRBAG REPLACEMENT!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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