Ford Mustang Complaints (2011)

466 consumer complaints on file.

#11340787July 21, 2020
POWER TRAIN
MT82 TRANSMISSION IS HARD TO SHIFT INTO 1ST AND 2ND, ALSO GRINDS GOING INTO SECOND. STARTED TO HAPPEN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331297June 28, 2020
STEERING
THE STEERING WHEEL WILL TURN FROM RIGHT AND LEFT UNCONTROLLABLE DRIVING INTO A RAIN STORM THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT L COULD NOT HOLD THE STEERING WHEEL SPUN ME AROUND THREE TIMES AND HIT A GUARD RAIL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11309245February 14, 2020
AIR BAGS
I HAVE HAD THIS RECALL FIXED LAST FEB. I HAVE CALLED THE FORD DEALERSHIP WHERE IT WAS COMPLETED AND PRESTON SAYS THAT IT WAS COMPLETED ON 2/16/19 AT PRESTON FORD IN HERMITAGE AND THE INFORMATION HAS BEEN SUBMITTED AND CORRECT ON THE FORD WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300699January 21, 2020
AIR BAGS
TL* THE CONTACT'S WIFE OWNED A 2011 FORD MUSTANG. THE CONTACT STATED THAT WHILE HIS WIFE DRIVING AT 30 MPH, ANOTHER VEHICLE RAN A STOP SIGN AND HIT HER ON THE FRONT DRIVER SIDE PILLAR. THE AIR BAG DID NOT DEPLOY. THE CONTACT TOOK HIS WIFE TO THE HOSPITAL WHERE SHE SUFFERED A CONCUSSION AND TWO HERNIATED DISCS; IT WAS UNKNOWN IF THE OTHER DRIVER SUSTAINED INJURIES. A POLICE REPORT WAS FILED (#159951319-M). THE VEHICLE WAS TOWED TO A TOW LOT AND WAS DEEMED DESTROYED. THE VEHICLE REMAINED UNDER INVESTIGATION. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE MANUFACTURER HAD BEEN NOTIFIED BUT HAD NOT OFFERED ANY ASSISTANCE. THE CONTACT MENTIONED THAT THE AIR BAGS WERE REPLACED IN DECEMBER OF 2018 UNDER A RECALL. THE FAILURE MILEAGE WAS 101,105.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11300041January 17, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE STARTING THE VEHICLE THERE WAS AN ABNORMAL TICKING NOISE DETECTED FROM THE ENGINE AREA. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED METRO FORD 9000 NW (7TH AVE, MIAMI, FL 33150, (305) 751-9711) HOWEVER THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT VEHICLE WAS NOT COVERED UNDER WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 92,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291265December 26, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING, THE VEHICLE FAILED TO SHIFT INTO FIRST GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHEN THE VEHICLE WAS RESTARTED, IT DROVE NORMALLY. IN ADDITION, WHEN THE VEHICLE WAS IN REVERSE, THE TRANSMISSION BECAME DIFFICULT TO SHIFT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276907October 29, 2019
ELECTRONIC STABILITY CONTROL (ESC)
2011 FORD MUSTANG 3.7L V6 CONVERTIBLE, PREMIUM, AUTOMATIC TRANSMISSION THROTTLE BODY FAILURE (PART # AT4Z-9E926-B) WHILE DRIVING, THE CAR SUDDENLY DECELERATES, THE DASHBOARD 'WRENCH LIGHT' COMES ON, THE FRONT END OF THE CAR RUMBLES AND SHAKES, AND THE CAR WILL NOT ACCELERATE, FORCING ME TO PULL OFF THE ROAD. THIS HAPPENS AT MODERATE SPEED ON LOCAL ROADS AND AT HIGHWAY SPEED. IF I PULL OFF THE ROAD, TURN THE CAR OFF, WAIT A FEW MINUTES, AND THEN RESTART, IT USUALLY RUNS NORMALLY. ON ONE OCCASION, IT DID NOT. IT DECELERATED AND THEN STALLED COMPLETELY IN THE MIDDLE OF A FOUR WAY INTERSECTION WHILE I WAS ON THE WAY HOME FROM THE DEALERSHIP AFTER BEING TOLD THERE 'WAS NO CODE,' SO THEY WEREN'T ABLE TO DO ANYTHING ABOUT THE PROBLEM. I COASTED THROUGH THE INTERSECTION, PULLED OVER, TURNED THE CAR OFF AND THEN RESTARTED IT, AFTER WHICH IT RAN FOR ABOUT A MINUTE, SHOOK VIOLENTLY, AND THEN STALLED. EVERY INDICATOR ON THE DASHBOARD WAS ILLUMINATED. IT SEEMED AS IF THE CAR WAS CHOKING. I REPEATED THIS OVER AND OVER, CREEPING DOWN THE SHOULDER, BACK TO THE DEALERSHIP. IN MY CASE, THIS PART HAS BEEN REPLACED THREE TIMES IN THE LAST FIVE YEARS, MOST RECENTLY ON OCT 29, 2019. ACCORDING TO MY SERVICE RECORDS, PART # AT4Z-9E926-B WAS USED FOR EACH REPLACEMENT. APPARENTLY, FORD REPLACES A DEFECTIVE PART WITH ANOTHER DEFECTIVE PART. THIS PART SHOULD BE RECALLED AND REPLACED WITH A DIFFERENT OR IMPROVED PART THAT WILL FIX THE PROBLEM ONCE AND FOR ALL. 2015: CODE P2135, REPLACED THROTTLE BODY ASSEMBLY 2016: SENT AWAY FROM DEALERSHIP, NO FAULT CODES, UNABLE TO VERIFY 2016: RETURNED TO DEALERSHIP SHORTLY AFTER I WAS SENT AWAY; CODE P0315, REPLACED THROTTLE BODY ASSEMBLY 2016: CUSTOMER SATISFACTION PROGRAM 16B23, REIMBURSED FOR THROTTLE BODY REPLACEMENT 2019: NO FAULT CODE NOTED ON SERVICE PAPERWORK, REPLACED THROTTLE BODY ASSEMBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245251August 20, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR WILL "SHUT DOWN" (WRENCH ERROR LIGHT) AT ANY TIME, ANYWHERE, ANY SPEED. VERY DANGEROUS!!! ERROR CODE P2111 THROTTLE BODY ACTUATOR STUCK OPEN. I HAVE SEEN NUMEROUS POSTS ON THIS. FORD REALLY NEEDS TO FIX THIS!!! I WILL NO LONGER LET MY CHILD DRIVE THIS CAR. SO UNSAFE!! IT HAPPENED TO ME SEVERAL TIMES A DAY PROBABLY THREE TIMES IN THE LAST WEEK. THE VEHICLE IS IN MOTION, HIGHWAY, CITY, STRAIGHT, TURNS, FAST, SLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243148August 11, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY 2011 MUSTANG WHEN DRIVING AT AROUND 40MPH THE TRACTION CONTROL LIGHT COME ON AND THE FRONT END STARTS TO WOBBLE IT DON'T HAPPEN ALL THE TIME. I TOOK IT TO HAVE IT CHECK AND WAS TOLD THE RACK AND PINION NEEDED TO BE REPLACED. THE DON'T HAVE BUT 56000 MILES. I DID SOME RESEARCH AND FOUND OUT FORD RECALL SEVERAL VEHICLES WITH THIS SAME PROBLEM. FROM WHAT I FOUND OUT THAT IT MIGHT BE A HEAT OVER THE ELECTRIC GEARBOX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235112July 26, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT WITHOUT WARNING, THE DRIVER'S SIDE, AND PASSENGER'S SIDE FRONTAL AIR BAGS ALONG WITH THE SIDE CURTAIN AIR BAGS DEPLOYED INDEPENDENTLY. THERE WERE INJURIES SUSTAINED IN THE DEPLOYMENT DUE TO THE CONTACT PLACING HER HAND BEFORE HER FACE. MEDICAL ATTENTION WAS NOT SOUGHT. THE VEHICLE WAS TAKEN TO NALLEY FORD SANDY SPRINGS (7555 ROSWELL RD, ATLANTA, GA 30350, (678) 809-5711) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) HOWEVER, THE DEALER DECLINED TO REPAIR THE VEHICLE, STATING THAT THE AIR BAGS WERE ALREADY DEPLOYED. ADDITIONALLY, THE VEHICLE HAD BEEN REPAIRED UNDER RECALL CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11220633June 17, 2019
VEHICLE SPEED CONTROL:CRUISE CONTROL, ENGINE
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO ELKINS FORDLAND (696 BEVERLY PIKE, ELKINS, WV 26241, (304) 636-2222), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217255June 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS DRIVING AT APPROXIMATELY 35 MPH WHEN THE VEHICLE STARTED VIBRATING WITH TRACTION CONTROL LIGHTS COMING ON. PULLED INTO A PARKING LOT TURNED OFF CAR AND RAN FINE AFTERWARDS. I HAVE HAD TO PULL OVER ON SEVERAL OCCASIONS DUE TO THE SAME PROBLEM. THEN I HAD MY 10 YEAR OLD IN THE CAR ON THE HIGHWAY.. I WAS JUST GETTING OFF THE ON RAMP ONTO THE HIGHWAY AT APPROXIMATELY 60- 65 MPH AND THE CAR STARTED VIBRATING WITH TRACTION CONTROL LIGHT BLINKING ON DASH . IT WAS SCARY . I HAD TO PULL OVER TO THE SIDE OF THE HIGHWAY TURNED THE CAR OFF AND BACK ON AND PRAYED WE WOULD MAKE IT HOME SAFE. NOW THE STEERING WHEEL IS CONSTANTLY STICKING NOT GLIDING AS I DRIVE . STICKS MORE WHEN MOVING STEERING WHEEL TO THE LEFT. MY 2011 MUSTANG ONLY HAS 57,00 MILES ON IT. AFTER READING OTHER COMPLAINTS, A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE WITH THEIR 2011 MUSTANGS. COME ON FORD, HELP US! YOU RECALLED OTHER MODELS BUT NOT THE MUSTANG . I CAN'T AFFORD $3000.00 TO FIX AND THIS IS A CONTINUOUS PROBLEM WITH THE MUSTANG AND YOU LEFT US OUT OF THE RECALL. BACK UP YOUR DEFECTIVE SENSORS AND PARTS AND REPLACE THE BAD BEFORE SOMEONE LOSES THEIR LIFE. OUR LIFE IS IN YOUR HANDS . PLEASE HELP WITH THIS PROBLEM, THIS FIX! PLEASE INCLUDE THE RECALL ON THE 2011 MUSTANGS ! KEEP OUR FAMILIES SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210408May 28, 2019
AIR BAGS
TAKATA RECALL: FORD DEALER IN STATEN ISLAND DOES NOT HAVE THESE PARTS. I WAS TOLD THERE IS A MILLION PEOPLE AHEAD OF ME AND WILL BE NOTIFIED WHEN PARTS ARRIVE. I WAS ALSO TOLD THIS IS NOTHING TO WORRY ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208218May 17, 2019
ENGINE, POWER TRAIN
WHILE DRIVING AT 40 MPH THE CAR LOST POWER AND WAS ONLY ABLE TO MOVE AT ABOUT 2-3 MPH. A 'WRENCH' WARNING LIGHT CAME ON. DRIVING THE CAR AT THIS SPEED WAS UNSAFE AND IN HIND SIGHT I SHOULD HAVE PARKED IT AND TOWED TO A DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164367January 1, 2019
STEERING
ELECTRIC BRAKE SYSTEM. STARTED CAR BEGAN BACKING OUT OF MY GARAGE IT DISPLAYED ON MY DASH , STEERING FAILURE. AFTER RESURCHING , I FOUND THIS HAS BEEN A PROBLEM ON SEVERAL FORD VEHICLES AND HAS CAUSED DEATH. PLUS THEY COST TO REPAIR IS INSANE. THEY CAR ONLY HAS 118,000 MILES. PLEASE HELP!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155175November 30, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FORD STORE SAN LEANDRO AT (510) 352-2000 (LOCATED AT 1111 MARINA BLVD, SAN LEANDRO, CA 94577) SEVERAL TIMES AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153535November 24, 2018
AIR BAGS
TAKATA RECALL. I HAVE RECEIVED SEVERAL NOTICES FROM FORD REGARDING THIS RECALL SINCE OCTOBER 2016. AT THAT TIME, I CONTACTED SAM PACK FORD CARROLLTON, TX DEALERSHIP TO SCHEDULE SERVICE AND WAS TOLD THE PARTS WERE NOT AVAILABLE. SINCE THEN, I'VE MADE THREE MORE ATTEMPTS WITH NO RETURN CALL FROM THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143628October 29, 2018
AIR BAGS
DEFECTIVE AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143488October 28, 2018
AIR BAGS
I RECEIVED A CARD IN THE MAIL TOO CHECK ON MY CAR IF IT HAD A TAKATA AIRBAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143441October 27, 2018
AIR BAGS
TAKATA RECALL: FORD HAS NOT BEEN ABLE TO PROVIDE ACCEPTABLE AIRBAG REMEDY YET THAT CAN BE IMPLEMENTED BY CUSTOMER. THEY SEND NOTICES BUT ONCE CONTACTED ARE UNABLE TO SCHEDULE A REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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