Ford Mustang Complaints (2013)

271 consumer complaints on file.

#10684225February 19, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683460February 14, 2015
EXTERIOR LIGHTING
ALL 2013 MUSTANGS COME EQUIPPED WITH LED DRL LAMPS THAT ILLUMINATE FULL TIME WHENEVER THE ENGINE IS RUNNING. THESE ARE TWO WHITE STRIPS ALONGSIDE EACH HEADLAMP. IN BROAD DAYLIGHT, THEY ARE BARELY NOTICEABLE; LESS UP CLOSE. ON OVERCAST DAYS, THEY ARE SLIGHTLY VISIBLE BUT SO DIM, THEY OFFER NO "ADDED" SAFETY EFFECT FOR HAVING THEM ON, VS OTHER VEHICLES WITH DRL'S. I'VE SEEN OTHER MUSTANGS SAME YEAR AS MINE & THEY ARE ALL THE SAME. NOTHING WRONG WITH THEM. AT NIGHT, THEY ARE LIT WITH SAME BRIGHTNESS LEVEL, WHICH IS JUST ABOUT RIGHT (AT NIGHT). WHY DO THEY ADVERTISE HAVING THEM SINCE THEY DO ABSOLUTELY NO GOOD? IN FACT, THEY CAN GIVE THE VEHICLE OPERATOR A FALSE SENSE OF "ADDED SECURITY", THINKING YOU ARE SEEN MORE EASILY BY OTHER DRIVERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667236December 19, 2014
AIR BAGS
TURNED VEHICLE TO THE LEFT OUT OF A DRIVEWAY, PRESSED ON ACCELERATOR PEDAL TO SHIFT FROM 1ST TO 2ND, BACK END FISHTAILED, SHIFTED INTO NEUTRAL TO TRY TO DECREASE THE SPIN OF THE TIRES, PUMPED THE BRAKES, OVER CORRECTED AND HIT A PARKED VEHICLE AT BETWEEN 15 TO 20 MILES PER HOUR. ONLY ONE PERSON IN MY VEHICLE AND THE OTHER CAR WAS PARKED NO ONE IN VEHICLE. DRIVERS AIRBAG DIDN'T DEPLOY FROM THE IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10661523December 2, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 20 MPH, THE FUEL TANK COLLAPSED TO THE GROUND. NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRACKET AND BOLTS THAT SECURED THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,700. MAILED OUT 01/13/15*LJ UPDATED 02/04/15*LJ UPDATED 6/10/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652633November 5, 2014
SEAT BELTS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. ALSO, THE CONTACT STATED THAT THE SEAT BELT FAILED TO RETRACT WITHOUT WARNING. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652167November 3, 2014
AIR BAGS
ON FEBRUARY 24, 2013, I WAS INVOLVED IN A "FENDER BENDER" IN MY BRAND NEW 2013 FORD MUSTANG WHERE I WAS TRAVELING APPROXIMATELY 15 MPH. ALTHOUGH THE COLLISION WAS MINOR, AND THE DAMAGE TO THE FRONT END WAS MINIMAL, THE AIRBAGS DEPLOYED. THE DRIVER'S SIDE FRONT AND SIDE PANEL AIRBAGS BOTH DEPLOYED. THE FRONT AIR BAG SEVERELY BURNED ME WHEN IT EXPLODED OUT UPON IMPACT. I HAVE PHOTOGRAPHS OF THE BURNS THAT I HAVE SUFFERED AS THE RESULT OF THE AIR BAG DEPLOYMENT, AS WELL AS THE DAMAGE TO THE CAR. BASED UPON THE SEVERITY OF THE BURNS THAT I HAVE SUFFERED IT IS APPARENT THAT THE AIRBAG IS DEFECTIVE. AFTER THE COLLISION, I WAS TRANSPORTED TO THE EMERGENCY ROOM, AND WHILE BEING TREATED THE DOCTOR INDICATED THAT MY BURNS WERE CHEMICALLY INDUCED, AND WERE NOT ABRASION TYPE BURNS FROM CONTACT WITH THE AIRBAG. I AM VERY CONCERNED THAT OTHERS MAY SUFFER THE SAME TYPE OF INJURIES. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10644322October 13, 2014
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
VEHICLE LOST POWER WHILE DRIVING, ENGINE WRENCH LIGHT CAME ON, MADE RATTLING NOISE BUT STILL IDLING. AFTER FULL SHUTDOWN AND RESTART, ENGINE APPEARED TO WORK FINE. DEALER DETERMINED THROTTLE BODY DEFECTIVE, SIMILAR TO OTHER FORD VEHICLE THROTTLE BODY ISSUES WHICH HAD RECENT RECALLS AND WARRANTY EXTENSIONS, HOWEVER THIS PARTICULAR MODEL AND YEAR IS NOT COVERED. $1250 REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644363October 13, 2014
TIRES, TIRES:TREAD/BELT
ALL 4 TIRES ON MY 2013 FORD MUSTANG MILEAGE 18598 HAS SLIPPED BELTS PER BOB RIDINGS FORD DECATUR IL & NEAL TIRES DECATUR ILL.SENT PAPER WOOK IN TO PIPELLI TIRE. I REPLACED WITH NEW TIRES AT MY EXPENCE. THIS TIRE A P 235/ZR18 97W & IS ON THE RECALL LIST ALL 4 TIRES ARE BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643825October 10, 2014
WHEELS, TIRES
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE VEERED TO THE LEFT AND THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WHEEL ALIGNMENT NEEDED TO BE COMPLETED AND THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641502October 5, 2014
ENGINE
ENGINE DID NOT RESPOND TO A HARD ACCELERATION, DONE IN AN EFFORT TO AVOID A POSSIBLE CRASH. CRASH HOWEVER DID NOT HAPPEN. THIS HAS HAPPENED ON MORE OCCASIONS. THIS IS A COMMON COMPLAINT ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636995September 17, 2014
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 7 MPH, THE BRAKES AND STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES TO NECK, LEFT WRIST AND BACK WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10627966August 25, 2014
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2013 FORD MUSTANG. THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE WHILE IDLING AT A STOP SIGN. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE PASSENGER SIDE AIR BAG DID NOT DEPLOY. BOTH THE DRIVER AND THE PASSENGER SUFFERED INJURIES AND WERE TRANSPORTED TO THE HOSPITAL FOR MEDICAL ATTENTION. THE DRIVER SUSTAINED AN INJURED KNEE AND THE PASSENGER SUSTAINED A LACERATED HIP AND A FRACTURED LUMBER VERTEBRAE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 28,484. UPDATED 10/09/14*LJ UPDATED 11/26/2014 *JS THE CONSUMER STATED BOTH SEAT BELTS SNAPPED ON IMPACT LEAVING THE OCCUPANTS UNRESTRAINED DURING IMPACT. THE VEHICLE WAS TOTALED. UPDATED 05/18/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10627365August 22, 2014
ENGINE, POWER TRAIN
INCREASING SPEED TO MERGE ONTO KELLOGG IN WICHITA, KANSAS WESTBOUND FROM OLIVER AND TRANSMISSION BEGAN TO JERK, THEN IN A VERY SHORT TIME SPAN, ABOUT 2-3 SECONDS, ENTIRE VEHICLE SHUT DOWN. DEALER DID SOME REPAIR WORK BUT THE CAR HAS HAD NUMEROUS ELECTRICAL INCIDENTS INCLUDING FAILING TO START, SHUTDOWNS, FAILURE OF PASS SIDE WINDOW TO GO ALL THE WAY DOWN, FAILURE OF CLIMATE CONTROL CAUSING FOGGED WINDOWS, SPEAKERS SHORTING OUT, TRUNK OPENING ON ITS OWN, AND SO FORTH. NUMEROUS, BUT STILL SMALL PERCENTAGE OF AUTOMATIC TRANSMISSION (6R80) ISSUES THAT SEEM TO MATCH MINE. NO ERROR CODES SUGGEST INTERMITTENT FAIL OF CONTACTS AT PASSTHRU CONNECTOR, POSSIBLY RELATED TO POORLY SEATED CONNECTOR INSERT. BARE WIRE WAS DISCOVERED IN PASS DOOR WHEN WINDOWS WAS SERVICED. VEHICLE SHOULD BE INVESTIGATED FOR THE TRANSMISSION FAILURE TO ISSUE TSB AS NEEDED TO CORRECT WAS WELL AS INVESTIGATION INTO WIRING HARNESS. NOTE - WE HAVE HAD 3 INCIDENTS WHERE THE PROBLEMS COULD HAVE CAUSED CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622236August 14, 2014
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 35 MPH, THE CLUTCH PREVENTED THE VEHICLE FROM ACCELERATING. AFTER THE CONTACT SHIFTED INTO GEAR AND RELEASED THE CLUTCH, THE VEHICLE CONTINUED TO IDLE. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596500June 5, 2014
POWER TRAIN
I PARKED MY V-6 AUTO TRANSMISSION MUSTANG ON A SLIGHT INCLINE AND EXITED THE VEHICLE. APPROX 60 SECONDS AFTER EXITING, THE MUSTANG STARTED TO ROLL DOWN THE HILL. I WAS ABLE TO CATCH UP TO IT, DIVE IN HEAD FIRST AND PUSH TRANSMISSION GEAR SELECTOR FORWARD TO MAKE SURE IT WAS IN PARK(IT WAS). IT CONTINUED TO ROLL DOWN HILL UNTIL IT IMPACTED A BUILDING. AFTER IMPACT I CONFIRMED SHIFT LEVER LOCKED IN PARK. THE TRANSMISSION DID NOT LOCK DRIVETRAIN AND THERE WERE NO SKID OR SLIDE MARKS FROM REAR WHEEL LOCKUP. DAYS LATER, I RETURNED TO SCENE AND RECREATED INCIDENT, PARKING IN SAME LOCATION. SAME ANGLE, ETC. PLACING THE CAR IN PARK HELD IT'S POSITION. PLACING THE CAR IN ANY OTHER GEARSHIFT POSITION AND RELEASING THE BRAKE PEDAL CAUSED AN IMMEDIATE ROLL BACK. THERE IS ABSOLUTELY NO WAY I EXITED THIS VEHICLE UNLESS THE VEHICLE WAS IN PARK, IT WOULD OF ROLLED IMMEDIATELY AND THE DOOR WOULD OF KNOCKED ME OVER. MY SUMMARY IS: PARK SELECTION OF GEARSHIFT LEVER FAILED TO LOCK DRIVETRAIN, ALLOWING CAR TO ROLL DOWN HILL AND IMPACT A BUILDING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10564943February 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADLIGHTS SUDDENLY FAILED TO ILLUMINATE WHILE ACTIVATED. IN ADDITION, THE ENTIRE INSTRUMENT PANEL BECAME INOPERATIVE. THE FAILURE OCCURRED FOR A FEW MOMENTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555436December 10, 2013
POWER TRAIN
12-9-13 TRANSMISSION ISSUE BROUGHT TO FORD DEALE EMAIL TO FORD: SUBJECT: REPAIR ORDER 43617 I WOULD APPRECIATE FORD TO HAVE A CONSIDERATION OF THE FOLLOWING: 1. I WOULD LIKE TO SEE A NEW TRANSMISSION PUT INTO THIS 2013 BOSS 302 LAGUNA SAGA WITH UNDER 6000 MILES. 2. RESURFACE FLY WHEEL. 3. REPLACING THE CLUTCH AND PRESSURE PLATE. I PAID OVER $66,000K FOR THIS VEHICLE . AND FOR FORD TO HAVE THE NERVE OF PLACING A MADE IN CHINA "GETRAG" MT-82 INTO AN AMERICAN MUSCLE CAR IS IN MY OPINION IS DESPICABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553937November 26, 2013
TIRES, WHEELS
2013-14 FORD MUSTANG SHELBY GT500S ARE SHIPPED WITH STOCK GOODYEAR EAGLE F1 SUPERCAR G:2 TIRES WHICH, ACCORDING TO A GOODYEAR PRODUCT SERVICE BULLETIN FROM MARCH 28, 2011 ARE KNOWN TO CRACK IN TEMPERATURES BELOW 40F. THE CRACKS APPEAR IN THE SIDEWALLS/TREAD AND CAN CAUSE THE TIRE TO SEPARATE WHILE DRIVING, CAUSING A CRASH AND SERIOUS INJURY AND/OR DEATH. I CALLED FORD TODAY WHEN I NOTICED THAT AT LEAST ONE OF MY REAR TIRES HAD DEVELOPED A CRACK (ITS IN THE 40S OUTSIDE TODAY; WAS HIGH 30S OVERNIGHT - THOUGH MY CAR IS STORED INSIDE IN A 2 CAR GARAGE, AND THEREFORE WARMER). FORD CUSTOMER SERVICE ADVISED THEY WERE POWERLESS TO DO ANYTHING AND I NEEDED TO CONTACT GOODYEAR DIRECTLY. GOODYEAR IS AWARE OF THE ISSUE (THEY ISSUED THE PSB AFTER ALL), AND ARE WILLING TO REPLACE DEFECTIVE TIRES (ON A PRORATED BASIS) - BUT THEY CONTINUE TO SELL THE TIRE!. FORD HAS WASHED THEIR HANDS OF THE ISSUE COMPLETELY AND REFUSES TO ACKNOWLEDGE THE ISSUE - STATING THEY'RE NOT AWARE OF GOODYEAR'S PUBLICALLY AVAILABLE PSB (HEARD FROM BOTH FORD CUSTOMER SERVICE AND LOCAL FORD DEALER). MANY, MANY OWNERS OF THESE CARS HAVE EXPERIENCED THE CRACKS AND REPLACED TIRES AT THEIR OWN COST (USUALLY SWITCHING TO ANOTHER BRAND). FORD NEEDS TO STOP SELLING CARS WITH THESE TIRES AND GOODYEAR NEED TO STOP PUTTING LIFE-THREATENING PRODUCT ON THE MARKET. I'M AWARE OF AT LEAST 1 INCIDENT OF A TIRE BLOWING MID-DRIVE RESULTING IN A 13/14 GT500 BEING TOTALED, AND AM HAPPY TO POINT THE NHTSA TO COUNTLESS THREADS ON ENTHUSIAST FORUM DETAILING THE ISSUE WITH PICTURES. HERE'S ONE OF MANY THREADS: HTTP://WWW.SVTPERFORMANCE.COM/FORUMS/2013-SHELBY-GT500-413/927327-WRECKED-MY-BABY.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544472September 19, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, THE CONTACT SMELLED FUEL EMERGING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521719June 25, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE BEGAN TO SHIFT GEARS AND HEARD A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE TRANSMISSION NEEDED TO BE REBUILT. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 222.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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