Ford Mustang Complaints (2013)

271 consumer complaints on file.

#10789142November 9, 2015
AIR BAGS
MY CAR IS PART OF THE TAKATA AIR BAG RECALL. THE RECALL DATE WAS IN MAY OF 2015. I RECEIVED A LETTER FROM FORD IN JULY CONFIRMING THAT MY CAR WAS PART OF THE RECALL. I WAITED ABOUT TWO MONTHS AND THEN I CALLED THE DEALERSHIP ASKING IF THEY KNEW WHEN THE PART WOULD BE IN TO FIX THE ISSUE. THEY TOLD ME THEY DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE BUT THEY WOULD CALL ME AS SOON AS IT WAS IN. I CALLED THE NATIONAL FORD CUSTOMER SERVICE LINE AND THEY INFORMED ME IT WOULD BE AT LEAST APRIL OF 2016 BEFORE THE PART WOULD BE AVAILABLE. I DON'T THINK IT'S ACCEPTABLE TO WAIT ALMOST ONE YEAR TO REPLACE AIRBAGS THAT HAVE BEEN LINKED TO SERIOUS INJURIES AND DEATHS. I UNDERSTAND THERE IS A HIGH DEMAND FOR REPLACEMENT PARTS BUT THEY COULD HAVE WENT WITH ANOTHER COMPANY TO GET A REPLACEMENT PART. I AM CONCERNED WHEN I DRIVE MY CAR NOW THAT IF SOMETHING WERE TO HAPPEN I MIGHT BE INJURED BY THE AIRBAG THAT IS SUPPOSED TO PROTECT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787172October 30, 2015
AIR BAGS
I RECEIVED A RECALL NOTICE ON MY MUSTANG'S AIRBAGS FIVE MONTHS AGO. FORD HAS NOW FOLLOWED UP ON THE ORIGINAL RECALL NOTICE, NOR WILL THEY FIX THE PROBLEM WHEN I TAKE IT TO A DEALERSHIP. I AM VERY MUCH WORRIED ABOUT THE SAFETY OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785553October 23, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR.THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/13/16 MA UPDATE 05/21/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783865October 21, 2015
WHEELS
THIS CAR GAS ONLY 10,486 MILES. STARTED EXPERIENCING VIBRATION IN THE CAR AT 55 MPH AND ABOVE. I TOOK THE CAR TO LONESTAR FORD SERVICE DEPT. AND WAS TOLD THAT THE TIRES WERE NOT ROTATED PROPERLY, BEFORE IT WAS SOLD. THEY REFUSED TO DO ANTHING ELSE. I TOOK THE CAR TO NTB AND THEY CHECKED THE BALANCE AND FOUND RADIAL CORD SEPERATION ON ALL THE TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780455October 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/06/16*LJ UPDATED 12/11/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780585October 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779745October 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779800October 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779825October 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779896October 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777882September 26, 2015
POWER TRAIN
OKAY, I'VE HAD THIS INCIDENT A COUPLE OF TIMES ALREADY. I WAS GETTING OFF THE HIGHWAY AND A WRENCH ICON CAME ON THE DASHBOARD, I TOOK IT TO THE FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE AT. THE FORD DEALERSHIP FOUND NOTHING, AND IT HAS HAPPENED SEVERAL MORE TIMES AFTER I TOOK IT. I'M DRIVING AND THE WRENCH ICON COMES ON, I HAVE NO ACCELERATION, I PRESS THE GAS AND IT WON'T SPEED UP. I HAVE TO BE PULLING OVER AND TURNING OFF THE CAR FOR A FEW MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763083September 11, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/22/2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762509September 9, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THROTTLE POSITION SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761894September 7, 2015
AIR BAGS
I GOT IN TO A CAR ACCIDENT WHICH CAUSED THE AIRBAGS TO DEPLOY. THE DRIVER'S AIRBAG DEPLOYED AND SHOT OUT SHARP OBJECTS WHICH CAUSED ADDITIONAL/UN-NECESSARY INJURY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10761372September 3, 2015
ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT STATED THAT THERE WAS A PROGRESSING FAILURE WITH THE FRONT DRIVER SIDE TIRE WOBBLING AND THE SUSPENSION WAS UNSTABLE WHEN DRIVING OVER UNLEVELED LAND. THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE NEAR THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TAKEN TO MORE THAN TWO DEALERS. ONE OF THE DEALERS WAS NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE RECEIVED SEVERAL REPAIRS FROM MORE THAN ONE DEALER WHO REPLACED THE NUTS AND BOLTS, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK A THIRD TIME TO REPLACE THE LOWER CONTROL ARM. DURING THE FOURTH REPAIR, THE DEALER REPLACED THE NUTS AND BOLTS AND THE LOWER CONTROL ARM AGAIN. THE COMPONENT FRACTURED A FIFTH TIME AND THE DEALER AND THE MANUFACTURER PROVIDED NO REMEDY. THE ELECTRONIC STABILITY TRACTION CONTROL WARNING LIGHT ILLUMINATED WHEN DRIVING OVER UNLEVELED LAND. THE CONTACT ALSO EXPERIENCED THE VEHICLE IDLING HIGHLY WHILE AT A STOP. THE VEHICLE WAS TAKEN TO ONE DEALER WHO WAS NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. A SECOND DEALER DIAGNOSED THAT THE LOW SPEED FUSE WAS BLOWN ON THE FAN AND THE HIGH SPEED ACTIVATED DUE TO THE FAILURE, WHICH CAUSED THE CONDITION. THE DEALER REPLACED THE FUSE FOR THE LOW SPEED ON THE FAN CONTROL. THE CONTACT WAS STILL UNABLE TO GET THE MANUFACTURER AND THE DEALER TO REPAIR THE SUSPENSION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. UPDATED 12/01/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760989September 2, 2015
AIR BAGS
WE RECEIVED A SAFETY RECALL NOTICE 15S21/NHTSA RECALL 15V-319 FROM FORD IN JULY 2015. THE LETTER STATES ..IN THE EVENT OF A CRASH, AND THE DRIVERS SIDE FRONTAL AIRBAG RUPTURES, METAL FRAGMENTS COULD STRIKE OCCUPANTS CAUSING INJURY/DEATH. BASED ON THIS NOTICE, WE HAVE NOT DRIVEN THE CAR SINCE RECEIVING THE RECALL NOTICE FORM FORD. I CONTACTED FORD CUSTOMER CARE @ 800392-3673. I SPOKE TO SUPERVISOR AL AND TOLD HIM WE WERE NOT DRIVING OUR CAR DUE TO RECALL NOTICE. WHEN WILL IT BE REPAIRED. HE SAID UNKNOWN WHEN PARTS WILL BE AVAILABLE. HE SAID, NHTSA SAID THE 2013 FORD MUSTANG IS SAFE TO DRIVE UNTIL PARTS BECOME AVAILABLE. IS THE MUSTANG SAFE TO DRIVE OR NOT. WHAT IS YOUR RECOMMENDATION ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760352August 31, 2015
POWER TRAIN
NOTICED I COULDN'T GET THE CAR (2013 BOSS 302 - BOUGHT NEW) TO SHIFT INTO 3RD GEAR AT HIGHER RPMS. (NOT ON THE TRACK, JUST ON THE FREEWAY). MENTIONED TO LOCAL DEALER AND IT WAS BRUSHED OFF BECAUSE THE CAR WAS SO NEW. WELL, IT STILL HAPPENS AND SEEMS TO BE WORSENING. ONLY 3RD GEAR AND ONLY HIGHER RPMS. WHEN TRYING TO GET INTO 3RD IT JUST GRINDS AND DOES'T LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745240July 31, 2015
FUEL/PROPULSION SYSTEM
LIMP MODE ACTIVATION DUE TO THROTTLE BODY ACTUATOR STUCK OPEN SIGNAL/CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744616July 29, 2015
ENGINE, ELECTRICAL SYSTEM
CAR SEEMED TO HAVE A MISS WHEN DRIVING ....AFTER STOPPING AND GETTING BACK IN AND STARTING CAR WAS APPARENTLY NOT RUNNING LIKE IT SUPPOSED TO ....ALSO HAD NO GAS PEDAL CONTROL AT ALL...WAS ABLE TO TURN OFF AND RESTART AND GET TO A AUTO PARTS STORE TO HAVE ENGINE TESTED ( AT THIS TIME NOTICE ENGINE LIGHT ON). CODE GIVEN WAS P2111....THROTTLE ACUATOR CONTROL SYSTEM STUCK OPEN UPON DOING RESEARCH HAVE FOUND NUMEROUS COMPLAINTS ON SAME MODEL CAR AS MINE ....ALSO FORD ESCAPE HAS SAME ISSUE AND FORD HAS EXTENDED WARRANTY TO FIX THE PROBLEM .......CONSUMER SATISFACTION PROGRAM 13N03. I CONTACTED MY LOCAL FORD DEALER AND THEY SAY NOT RELATED TO MY CAR ...APPARENTLY THIS MAY BE THE SAME ISSUE AS MINE ....NO HELP FROM THEM THOUGH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724477June 10, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
CANNOT SHIFT FROM FORTH TO FIFTH IN MY CAR AND 2ND GEAR EXPERIENCES A LOCK OUT / MISSED SHIFT AND WILL NOT GO IN TO 2ND. BAD TRANSMISSION AND SYNCRO. PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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