Ford Maverick Complaints (2023)

348 consumer complaints on file.

#11612688September 4, 2024
SERVICE BRAKES, POWER TRAIN
Note: Nobody was hurt, I am pre-emptively reporting this as I see it as a potentially dangerous issue. Transmission can jump/nudge the car a bit, especially in cold starts and if the engine is under load (e.g. AC or Heat). I've seen it online in Reddit reported, but mine seems to be a fairly strong version of it. It occurs pretty much every time the engine is cold. As I learned in a trip, if you don't press the brake hard enough, it can move. We did a road trip. I was stopped at a light (fully stopped). Brakes were pressed hard enough to not move, but not 'to the floor'. The vehicle jumped and moved about a foot into the crosswalk when I was stopped properly before then. Freaked me out. Nobody was in the crosswalk, so thankfully nobody was hurt. But this could be very dangerous behavior in a city where there are a lot a people. A surprising lurch when you think it's stopped isn't safe, and is going to create a liability for me. Me living near a big city, it's a worry. I've already brought it to a dealer about this, they said 'it's normal for mavericks' after investigating it for 25 days. I will re-raise this with them, but am not expecting much. I ran the truck with a diagnostic tool I own, no codes thrown through the bus, no warning lights during the event either. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611075August 27, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610661August 24, 2024
SUSPENSION
Under 19k Ford replace my axle underwarranty. now 22000 miles the axle is broken again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606770August 6, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606399August 5, 2024
ENGINE, POWER TRAIN
On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606300August 3, 2024
POWER TRAIN, UNKNOWN OR OTHER
Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605401July 30, 2024
ELECTRICAL SYSTEM
Rear Passenger Window failed to come back up after being opened. Diagnosed as Master Window Control. Seen several complains on Maverick Truck Forum similar to mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604003July 23, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Main infotainment screen keeps freezing, and can't reset or power off. Back up camera does not work during this time, creating a dangerous situation while I am doing constant pickup and drop offs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604043July 23, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There's a repeated issue for the backup camera. This happens around every other time I put the car in reverse, but for a few seconds only though. The backup camera often lags when reversing. This is a safety hazard when backing up if it's not real-time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603646July 21, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602820July 16, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601486July 12, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600644July 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I have a 2023 For Maverick hybrid pickup. While driving on the highway at about 70-75 miles an hour, the engine abruptly shut off. I had to carefully make my way to the shoulder while cars zipped by. Scary and very unsafe. My wife was hysterical and does not want to ride in the truck anymore. Once stopped at shoulder, I turned the ignition to the off and on positions several times. The gas engine would not crank. Three or four messages scrolled on the screen: "Service engine immediately," "Pre-collision assist not available," and others I don't exactly remember. When I would turn the ignition to on, the electric engine would start but when I accelerated in Park, the gas engine did not accelerate, not did it work in Reverse, Neutral or Drive. I was able to limp off the highway about 30 miles and hour under what I presume was electric battery power with my hazard flashers on and park at a gas station. I had to have the truck towed to the dealer on a Saturday night at a cost of $400.00 and leave it for repairs. The Service Department told me the truck was not giving any error codes and they were trying to get further guidance from Ford. They required extensive driving and time to input and test Ford updates. The final result was that they were not able to verify any issues after performing additional PCM updates. I was advised they are all done and will deliver the truck tomorrow Wednesday. However, they still don't know what caused the power failure. I have seen numerous similar incidents being posted about on the Internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598314July 2, 2024
ELECTRICAL SYSTEM
Having issues with my Back up Camera. Many times I can back almost all the way out of a spot before the camera comes on. Saturday night my screen froze while driving with maps on the screen, and the reverse camera did not work at all for 6 hours of driving until I let the truck sit until morning. Shutting it off for 10 minutes did not reset the system. The Backup camera was completely disabled. Other times there is a 5-10 second delay in it turning on. I am often times done backing up before the screen on the dash shows the camera view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598369July 2, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I believe this incident occurred on June 25th (though it might have been the 24th or 26th). I left work shortly after 5:00 pm and was driving around a roundabout. I was going slowly, lightly tapping the gas pedal to maintain a speed between 10-15 mph. During one of these light taps, my truck gave an audible alert and the brakes engaged suddenly for a split second. I immediately took my foot off the gas pedal. The alert and chime stopped, and I continued driving normally. I'm fairly sure some kind of alert appeared on the instrument panel cluster, but it happened and disappeared so quickly that I couldn't see anything clearly. It all happened in the blink of an eye. The brakes engaged and released so rapidly that I tried to recreate the event using the brake pedal to ensure my foot wasn't on it by mistake. However, the brakes did not engage as quickly or abruptly during my attempts. I am certain my foot was on the gas pedal, not the brake. The gas pedal has a lighter, bouncy feel, while the brake pedal requires more pressure. And I remember a light touch causing this issue. When this incident occurred, I am confident that the light taps on the gas pedal to maintain a low speed triggered the issue. I drove home without any further problems, and this has not happened since. I also want to mention that my truck had previously gone into limp mode suddenly, but I had that recall issue fixed shortly afterward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597972July 1, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595251June 19, 2024
SUSPENSION
The CV drive shift on either the driver side or passenger side of tbe hybrid model is going bad prematurely, currently at 20,000 miles but multiple other Maverick Hybrid owners have experienced the same issues and this is a safety risk as it could break while driving and cause an accident. It has not happened to me yet, as I'm not driving it until it can get fixed by the dealership but it's a concern I think ford needs to address,especially because most dealerships don't have vehicle loaners that customers can use unless they are willing to wait an extended period of time and their only option may be is continue to drive the unsafe vehicle or rent a car if they don't have a second vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594508June 15, 2024
ENGINE, POWER TRAIN
I was driving at 60-70 MPH on the highway and lost gas power. The electrical power in the hybrid motor continued working, but I was unable to accelerate or maintain full speed. IMPORTANT: I had this very thing repaired in accordance with a previous recall and an identical issue in January, approximately five months ago. I am reporting in case an additional recall and new software patch is needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594452June 14, 2024
STRUCTURE:BODY
My driver side door hinge has a broken spot weld and has come unattached from the door and it goes inside and blocks the power window from coming down when the door is closed. Ford has had these breaking hinge problems since 2019. I took it to the Ford dealership for them to look at the problem and they want me to pay for it. I have attached pictures. As of October 2023, the National Highway Traffic Safety Administration (NHTSA) is investigating a potential defect in the front door weld of the 2020 and 2021 Ford Escape and its hybrid variant. This defect could cause the door to open unexpectedly while the vehicle is moving, which is a significant safety risk. Some owners have reported a popping noise followed by the door opening, while others have reported their doors not opening at all after a creaking noise. Some owners have also reported being unable to close the vehicle after the door opens. If the issue requires a recall, it could affect up to 346,071 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594414June 14, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2023 Ford Maverick. The contact stated while driving 15 MPH in hard rain during the day, he was unable to see out the front windshield. The contact stated that the windshield was blacked out. There were no warning lights illuminated. While cleaning the windshield, the contact noticed scratches going vertically and diagonally in the driver's view. Additionally, while sitting in the driver's side front seat, the contact noticed that the dark blue dashboard was reflecting on the windshield, making the windshield appear to be darker. The contact called the local dealer and was informed there were no recalls on the windshield. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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