Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10672761January 15, 2015
STEERING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD MOMENTARILY BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670636January 7, 2015
SUSPENSION
TL-THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE AN INDEPENDENT MECHANIC WAS SERVICING THE VEHICLE, IT WAS DISCOVERED THAT THERE WERE CRACKS ON THE REAR AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 155,000. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668814December 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE ENGINE STALLED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668880December 29, 2014
POWER TRAIN
TRANSMISSION WENT OUT WHILE COMING HOME FROM CHRISTMAS WITH FAMILY ON RT I70 JUST BEFORE HAGERSTOWN MD. LOST ALL FLUID FROM TRANSMISSION CAUSING ENTIRE VEHICLE TO FILL WITH SMOKE. THERE IS A RECALL FOR THE TORQUE CONVERTER I HAVE SINCE BEEN INFORMED THAT COULD CAUSE THE TRANSMISSION ITSELF TO FAIL. HOWEVER THE DEALER SAYS ONLY THE TORQUE CONVERTER IS UNDER RECALL AND WANTS $3000 TO REPLACE ENTIRE TRANSMISSION! THEY HAVE NOT EVEN LOOKED AT THE TRANSMISSION TO SEE WHAT IS WRONG. THEIR REASONING IS THAT SINCE THE FLUID CAME OUT AND COVERED UNDERSIDE OF VAN THEN IT MUST BE A COMPLETELY BAD TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654352December 2, 2014
POWER TRAIN
2004 FORD FREESTAR TOWED TO THE GARAGE DUE TO A TRANSMISSION ISSUE. *MW THE CONSUMER STATED HE DID NOT RECEIVE A RECALL LETTER, UNTIL AFTER HE HAD THE REPAIRS DONE ON THE VEHICLE. THE CONSUMER HAS FULL DOCUMENTATION THAT FORD AGREED TO PAY FOR ALL EXPENSES DIRECTLY RELATED TO THE RECALL EVEN IF THE REPAIRS WERE DONE BY A PRIVATE BUSINESS. THE VEHICLE HAD NO FORWARD OR REVERSE MOVEMENT. THE TORQUE CONVERTER WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653834November 10, 2014
TIRES
TL* THE CONTACT OWNS A 2004 FORD FREE STAR EQUIPPED WITH FIRESTONE BRIDGESTONE FR380 TIRES, TIRE SIZE: P225/60/R16. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE REAR OF THE VEHICLE BEGAN VIBRATING. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TREAD HAD SEPARATED FROM THE TIRES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR PRIVATE MECHANIC. THE VEHICLE WAS DRIVEN HOME AND THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 109,000 AND TIRE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650782October 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT TRANSMISSION FLUID SPEWED OUT OF THE VEHICLE AND THE VEHICLE FAILED TO ACCELERATE PAST 45 MPH. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,822. UPDATED 12/09/14*LJ THE CONSUMER STATED THE TRANSMISSION BLEW OUT OF THE DIPSTICK ALL OVER THE MOTOR. VEHICLE CAME TO A STOP ON A BUSY INTERSTATE ALMOST CAUSING AN ACCIDENT. THE DEALER WOULD NOT ASSIST UNDER RECALL. UPDATED 10/5/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641413October 4, 2014
ENGINE, SEAT BELTS, ELECTRICAL SYSTEM
AFTER A RAIN VAN STALLED IN THE MIDDLE OF HEAVY TRAFFIC AND WOULD NOT RESTART.AFTER SEVERAL HOURS VAN WOULD NOT START.I HAD VAN TOWED TO A REPAIR SHOP, PCM WAS REPLACED.@PRESENT HEADLIGHTS NOT WORKING PROPERLY,AIR CONDITIONING,HORN,SEAT BELT CHIMES NOT WORKING AT ALL.LOCAL DEALERSHIP UNABLE TO REPAIR.VAN CONTINUES TO RUN ROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639517September 27, 2014
ELECTRICAL SYSTEM
MESSAGE CENTER DIMS AS TO BE UNREADABLE DURING DAYLIGHT DRIVING, MAKING IT IMPOSSIBLE TO READ WARNINGS OR MILEAGE REMAINING OR SERVICE NEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631363September 7, 2014
SEATS
THE LEFT ANCHOR OF OUR THIRD ROW SEAT HAS DETACHED FROM THE WHEEL WELL, AND THE SEAT WILL NOT LATCH TO THE FLOOR. THIS PROBLEM IS COVERED IN FORD RECALL CAMPAIGN 13S01, BUT WE LIVE IN VIRGINIA, RIGHT OVER THE STATE LINE FROM MARYLAND. OUR SECTION OF VIRGINIA OVERSALTS THE ROAD, SO WE FACE THE SAME ISSUE AS THOSE AFFECTED BY THE RECALL. WE WOULD LIKE FORD TO COVER OUR REPAIRS THE SAME AS THOSE NORTH OF US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630239September 2, 2014
POWER TRAIN, ENGINE
. IN ADDITION TO CAUSING AN ENGINE TO STALL, WHICH MAY OR MAY NOT THEN RESTART, TRANSMISSION SHIFT POORLY, THE VEHICLE HAS HAD ERRATIC POWER, ALMOST EVERY TIME THERE IS AN INABILITY TO SHIFT THE VEHICLE INTO EITHER FORWARD OR REVERSE. ON START UP NO MATTER THE TEMP OF VEHICLE THE IDLE RPM IS HIGHER THAN NORMAL IN PARK ! IT HAS BEEN SERVICE MANY MANY TIMES.. NOW OUR TRANSMISSION FLUID LOOKS LIKE PEPTO BISMOL !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629230August 28, 2014
STEERING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO MAKE A TURN, THE VEHICLE INDEPENDENTLY VEERED IN THE OPPOSITE DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 92,238.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621772August 12, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION FAILED DUE TO WATER INTRUSION. THE DEALER REPLACED THE CLUTCH AND TORQUE CONVERTER, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHO STATED THAT THE WATER PENETRATED DUE TO A FAILED CAR SEAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621119August 9, 2014
POWER TRAIN
DRIVING AT HIGHWAY SPEED TO HALFWAY [XXX] FOR A PICNIC. ALL OF A SUDDEN THE VAN LOST ALL POWER. BARELY HAD ENOUGH SPEED TO COAST TO A SAFE SPOT. EVEN THEN THERE WASN'T ENOUGH ROOM ON THE SHOULDER. DRIVER SIDE WAS HUGGING THE WHITE LINE...... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618573August 4, 2014
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD WITH MY KIDS IN THIS CAN, AND IT SUDDENLY STALLED.IT HAPPENED REPEATEDLY EVERY TIME IT SNOWED OR RAINED. IT WILL ALSO NOT WANT TO ACCELERATE AND JERKS OR HESITATES AS YOU ARE DRIVING. THIS CAN IS DANGEROUS!! FORD NEEDS TO ACCEPT RESPONSIBILITY AND GET THIS PROBLEM FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617872July 31, 2014
SEATS, STRUCTURE, POWER TRAIN
ONCE AGAIN, FORD REFUSES TO ACKNOWLEDGE THEIR VEHICLE DEFECTS. OUR THIRD ROW REAR SEAT WILL NOT LOCK IN PLACE. THE FLOOR LATCH IS CORRODED AND BROKEN AND OUR CHILDREN CAN NO LONGER SAFELY RIDE IN OUR ONLY VEHICLE. FORD RECALLED MANY OTHER FREESTARS FOR THIS EXACT SAME PROBLEM BUT REFUSES TO INCLUDE OUR VEHICLE DESPITE THE SIMILARITIES. OUR VEHICLE HAS NOW BROKEN DOWN ON US NUMEROUS TIMES DUE TO POWER TRAIN ISSUES (LATER RECALLED), TRANSMISSION ISSUES (LATER RECALLED), AND NOW THIS SAFETY ISSUE. I AM EXTREMELY DISAPPOINTED THAT THEY CONTINUE TO DISREGARD SAFETY FOR THEIR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617597July 30, 2014
POWER TRAIN
THE TRANSMISSION WENT OUT ALL OF A SUDDEN AND WE COULD HAVE HAD A ACCIDENT AND GET HURT..THERE HAS BEEN A RECALL FOR OUR 2004 FREESTAR AND WE NEVER GOT IT BECAUSE NO ONE SENT IT OUT..WE NEED THIS VAN FIXED AS SOON AS POSSIBLE..WE ARE RETIRED AND LIVE ON A FIXED INCOME AND WE HAVE NO WAY TO GET OR MEDS OR FOOD OR DOCTORS APPT..WE NEED YOUR HELP ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617160July 29, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
I WAS TRAVELING ON A BUSY ROAD LAST SUNDAY. MY VAN COMPLETELY SHUT DOWN WITH NO WARNING. I HAD NO POWER STEERING OR POWER BRAKES AND WAS ALMOST REAR-ENDED. THANK GOD I MANAGED TO GET TO THE SIDE OF THE ROAD. I STARTED IT AGAIN AND IT HAPPENED AGAIN THREE MORE TIMES. I HAD IT TOWED TO JIM'S AUTO SERVICE AND THEY THINK IT COULD BE RELATED TO WATER LEAKAGE ONTO THE COMPUTER. I CALLED FORD TO ASK ABOUT THIS AND THEY SAID THAT THEY KNEW NOTHING ABOUT THIS BUT I FOUND INFORMATION ABOUT THIS PROBLEM ALL OVER THE INTERNET. I ASKED THEM HOW COULD MY MECHANIC KNOW ABOUT THIS AND THEY DIDN'T?! THEY TOLD ME TO TAKE IT TO A FORD DEALERSHIP. I AM 60 YEARS OLD AND BABYSIT MY GRANDCHILDREN FULL TIME AND I AM AFRAID TO DRIVE THEM IN THIS VEHICLE! I ALSO DO NOT HAVE THE MONEY FOR MAJOR REPAIRS. I HUNG UP WITH FORD FEELING FRUSTRATED SINCE THIS COULD HAVE BEEN A FATAL SITUATION IF I HAD BEEN ON THE HIGHWAY WITH MY GRANDDAUGHTER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614606July 18, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TORQUE DID NOT PUMP THE FLUID, WHICH CAUSED THE TRANSMISSION TO FAIL. THE CONTACT WAS MADE AWARE OF A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. UPDATED 08/28/14*LJ THE CONSUMER STATED HE DID NOT RECEIVE THE RECALL UNTIL AFTER THE TRANSMISSION FAILED. THE DEALER REPLACED THE TORQUE BUT NOT THE DAMAGED TRANSMISSION. 20 MILES AFTER THE TORQUE WAS REPLACED THE TRANSMISSION FAILED COMPLETELY. THE CONSUMER STATED THE BAD CONVERTER WHICH CAUSED THE TRANSMISSION TO FAIL. UPDATED 09/17/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611292July 17, 2014
SUSPENSION:FRONT:STABILIZER BAR, SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE STABILIZER ARM AND THE FRONT BRAKES BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN FOR A STATE INSPECTION WHEN IT WAS NOTICED THAT THE BUSHINGS AROUND THE BALL JOINT WAS CRACKED AND THE BOLT FRACTURED WITHIN THE LOWER CONTROL ARM. THE INSPECTOR ALSO INDICATED THAT THE FRAME NEEDED TO BE REPLACED AND THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 08/19/14*LJ UPDATED 08/24/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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