Ford Freestar Complaints (2005)

886 consumer complaints on file.

#10683553February 15, 2015
POWER TRAIN
RECEIVED 3 VEHICLE SERVICE BULLETINS MFGR CAMPAIGN #: 11S25 . MADE APPOINTMENT FOR 07/08/14 @ 10:00AM WITH DUVAL FORD 32210 AND DROVE MY VAN THERE. DUVAL FORD RENTED ME A HERTZ VEHICLE BECAUSE THEY COULD NOT FINISH THE RECALL REPAIR. ON 07/11/14 DUVAL FORD CALLED ME TO SAY MY VAN IS READY. MILEAGE ON MY VAN IN ON 07/08 WAS 47322, MILEAGE OUT ON 07/11 WAS 47324 . 08/25/14 MILEAGE 47597 CALLED DUVAL FORD MY VAN KEEPS STALLING AND SHUTS OFF IN DRIVE ALSO CHUGS UP ON INCLINES. I HAD AAA TOW IN. DUVAL FORD DID IN PLACE NEXT MORNING START UP, NO ROAD TEST DID SAY 1 CODE IN SYSTEM P21 07 REV LIMITER. I DROVE HOME APPROXIMATELY 15 MILES NO STALLING. 09/05/14 MILEAGE 47598 ? AS WRITTEN ON SERVICE ORDER CALLED DUVAL FORD MY COMPLAINT UPON ACCELERATING VAN SHUDDERS CALLED AAA TOWED IN TO DUVAL FORD ROADTESTED FOUND BAD SHUTTER, NO ACCELERATION, FOUND #3 CYL NOT FIRING #5 MISFIRING, REPLACED COIL PACK, SPARK PLUGS AND WIRES REMOVED UPPER INTAKE TO SERVICE. CHARGE $780.25 09/25/14 MILEAGE 47834 CALLED DUVAL FORD, AAA TOWED IN,CHECK ENGINE LIGHT ON AND NOT DRIVING RIGHT DIAGNOSIS WATER IN THE PCM CONNECTOR RESEALED TOP ENGINE COWL, NUMEROUS TRANSMISSION AND ENGINE CODES ON. 10/21/14 MILEAGE 47968 CALLED DUVAL FORD AAA TOWED IN VAN STALLING AND WON'T MOVE WHEN IN REVERSE GEAR. DIAGNOSIS TRANS CODES IN MEMORY U1039,PO713,P1502 VOLTAGE SPIKES WHEN TRANS UPSHIFTS. ETC.. 01/21/15 MILEAGE48536 CALLED DUVAL FORD AAA TOWED IN VAN STALLING SHUTS OFF WON'T MOVE WHEN IN REVERSE. DIAGNOSIS CANNOT FIND ANY PROBLEM. DRIVER RETURNED VAN TO MY DRIVEWAY. NO WORK SERVICE ORDER. 01/23/15 MILEAGE 48549 STARTED VAN WOULD NOT MOVE WHEN IN REVERSE PLAYED WITH SHIFTER, DID GO IN REVERSE BACKED INTO STREET SHIFTED INTO DRIVE, ENGINE LT ON, SHUDDERS. DROVE 50 FT TURNED AROUND PARKED IT IN DRIVEWAY. SAME ORIGINAL PROBLEM AFTER RECALL FIX. TIME LINE 197 DAYS AND 1225 MILES NO PREVIOUS PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680569February 2, 2015
ELECTRICAL SYSTEM
WHILE DRIVING AT 70 MPH THE VAN STOPPED RUNNING. I WAS UNABLE TO RESTART IT. I ALSO LOST ALL ABILITY TO STEER. THIS HAPPENED DURING A VERY BUSY TIME ON THE HIGHWAY. I WAS STRANDED IN THE MIDDLE OF A LANE WITH TRAFFIC AROUND ME CONTINUING TO GO 70 MILES PER HOUR. AFTER RESEARCHING, MY MECHANIC FOUND THAT THE PROBLEM IS THE PCM IS GETTING WET DUE TO A DESIGN FLAW BY FORD MOTOR COMPANY. THIS WAS A VERY DANGEROUS SITUATION FOR ME TO BE IN. THE VAN CONTINUES TO HAVE PROBLEMS WITH MOISTURE EVEN THOUGH THE PCM HAS BEEN CHANGED AND ALL KNOWN AREAS HAVE BEEN SEALED. THIS VEHICLE IS DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678819January 26, 2015
POWER TRAIN
I WAS DRIVING ON I 95 SOUTH IN NORTH CAROLINA OVER 2 HOURS FROM HOME WHEN THE TRANSMISSION DISENGAGED WITH NO WARNING. I HAD TO COAST TO THE SHOULDER AND CROSS ONE LANE OF TRAFFIC IN THE PROCESS. I AM VERY UPSET ABOUT THIS BECAUSE I HAD 5 CHILDREN IN THE VAN WITH ME AT THE TIME. I HAD TO HAVE THE VEHICLE TOWED TO THE CLOSEST DEALERSHIP AND FIND MY OWN WAY HOME. I RESEARCHED AND FOUND THAT THERE IS A RECALL FOR THE TORQUE CONVERTER. I CALLED THE DEALERSHIP TODAY AND ASKED IF THIS WOULD BE A COVERED REPAIR BECAUSE F THE RECALL AND THEY SUGGESTED THAT IT WOULD MORE THAN LIKELY NOT BE, ALTHOUGH THEY NEED TO DIAGNOSE THE PROBLEM FIRST. THE SYMPTOMS ARE CONSISTENT WITH WHAT I HAVE READ ONLINE FOR THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676940January 21, 2015
POWER TRAIN
AFTER HAVING THE TORQUE CONVERTER RECALL REPAIR DONE, THE VEHICLE STARTED HAVING MINOR TRANSMISSION PROBLEMS (THOUGH I DID NOT RECOGNIZE THEM AS THAT AT THE TIME). IT WOULD BE SLUGGISH IN SHIFTING, FOR EXAMPLE. HOWEVER, EVENTUALLY THIS REACHED THE POINT THAT AT TIMES I COULD NOT PLACE THE TRANSMISSION IN REVERSE. I WOULD BE STUCK UNTIL AFTER GOING BACK AND FORTH THROUGH THE TRANSMISSION, OR TURNING OFF AND RESTARTING THE VEHICLE, IT WOULD EVENTUALLY ENGAGE IN REVERSE. THEN THIS STARTED HAPPENING IN FORWARD GEARS ALSO. I ASSUMED IT WAS PART OF THE SAME TRANSMISSION ISSUES AS IN THE RECALL (NHTSA ENGINEERING ANALYSIS #EA09016), BUT THE DEALER SAID NO, IT WAS WATER IN THE TRANSMISSION AND A SEPARATE ISSUE ALTOGETHER. NO-ONE CAN EXPLAIN WHY THIS SHOULD HAPPEN AT 70,000 MILES. I THINK THIS IS RELATED TO THE ORIGINAL ISSUE OR THE RECALL REPAIR AND SHOULD BE COVERED. IT SEEMS NHTSA HAS TWO OTHER INVESTIGATIONS GOING ON THIS: NHTSA PRELIMINARY EVALUATION #PE09033 AND NHTSA PRELIMINARY EVALUATION #PE10033. I WANT TO ADD THIS TO THE DATA COLLECTION, SINCE I THINK FORD IS RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676202January 17, 2015
POWER TRAIN
WATER GETS INTO THE TRANSMISSION FLUID AND THE TRANSMISSION WENT OUT - HAD TO BE REBUILT FOR $2656.76. MY MECHANIC AND HIS TRANNY REPAIRMAN FOUND THE CAUSE OF THE WATER ENTERING THE FLUID AND HAS NOW FIXED THE PROBLEM. FORD NEEDS TO RECALL THESE VEHICLES AND HAVE THIS ISSUE FIXED. I WAS LUCKY NOT TO HAVE BEEN IN AN ACCIDENT WHEN THE TRANSMISSION FAILED. THIS IS A DEFINITE SAFETY ISSUE AND FORD NEEDS TO STAND BEHIND OF THEIR PRODUCT AND THE SAFETY OF ALL OCCUPANTS IN THE 2005 FORD FREESTAR SEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10673036January 16, 2015
ENGINE, STEERING, POWER TRAIN
I WAS MID TURN WHEN THE GAS PEDAL STOPPED WORKING WITH A LOUD GRINDING SOUND. IT WOULD NOT SHIFT BACK INTO GEAR AND THE LOUD GRINDING SOUND STILL PERSISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669627January 2, 2015
SEATS
DISCOVERED THAT THE 3RD ROW SEAT WAS LOOSE. LOOKING CLOSER FOUND THAT THE U SHAPED BOLT THE SEAT ATTACHED TO WAS LOOSE AND THAT THE WHEEL WELL, WHERE THE BOLT CONNECTS,HAD CORRODED. FOUND THAT FORD DOES HAVE A RECALL ON THIS PROBLEM BUT IT DOES NOT COVER KENTUCKY WHERE I LIVE. IT DOES COVER ALL OF THE STATES NORTH OF KENTUCKY. I FEEL THAT FORD SHOULD COVER ALL STATES SINCE THIS IS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669650January 2, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON CHRISTMAS EVE 2014 I GOT INTO MY RECENTLY PURCHASED 2005 FORD FREESTAR MINIVAN TO RUN A SHORT ERRAND. AFTER STARTING MY FREESTAR I PUT IT IN REVERSE BUT THE VEHICLE WOULD NOT MOVE. I TRIED ALL THE FORWARD GEARS WITH THE SAME RESULT, THE VEHICLE WOULD NOT MOVE. THE ENGINE RPM'S WOULD GO UP BUT NO MOVEMENT. I TURNED THE VEHICLE ENGINE OFF AND ON SEVERAL TIME WITH THE SAME RESULTS EACH TIME. I HAD TO WAIT TILL THE DAY AFTER CHRISTMAS TO CONTACT MY LOCAL FORD DEALERSHIP SERVICE DEPARTMENT AND DESCRIBE MY PROBLEM. THEY LOOKED UP MY VIN NUMBER AND SAID THAT ALL RECALLS ON MY VEHICLE HAD BEEN DONE INCLUDING THE TORQUE CONVERTER RECALL. I THEN HAD MY FREESTAR TOWED TO THE DEALERSHIP TO INVESTIGATE THE PROBLEM. UPON INVESTIGATION IT WAS DETERMINED THAT WATER HAD GOTTEN INTO MY POWERTRAIN CONTROL MODULE, AND THAT IS WHAT WAS CAUSING THE PROBLEM. THEY REMOVED THE MODULE AND DRIED IT AND THE CONNECTOR OUT THEN REINSTALLED IT AND SEALED IT. AFTER REINSTALLING THE MODULE THEY THEN STARTED THE VEHICLE AND WERE ABLE TO SHIFT THE VEHICLE INTO ALL THE GEARS AND GET THE TRANSMISSION TO FULLY FUNCTION, BUT NOW THERE WAS A SERVICE ENGINE LIGHT ON. THE VEHICLE NOW WOULD NOT IDLE PROPERLY AND HAD A HESITATION WHEN TRYING TO ACCELERATE. IT WAS DETERMINED AFTER FURTHER CHECKS THAT THERE WERE FUEL CODES COMING UP AND THAT THEY WERE RELATED TO THE PCM GETTING WET. IT WAS DETERMINED THAT THE POWERTRAIN CONTROL MODULE (WHICH FORD NO LONGER MANUFACTURES) WOULD NEED TO BE REPLACED. TO FIX THE PROBLEM IT WOULD BE A COST OF $1000.00 FOR A RE-MANUFACTURED MODULE AND REPROGRAMMING IN ADDITION TO THE $650.00 THAT HAD ALREADY BEEN INCURRED FOR THE WORK THAT HAD BEEN DONE SO FAR. NOTE THERE HAD BEEN NO PROBLEMS OR ISSUES OR ENGINE CODES ON THIS VEHICLE TILL THIS PROBLEM OCCURRED OTHER THAN A PROBLEM ONE NIGHT WITH THE POWER DOOR LOCKS NOT WORKING, WHICH CORRECTED ITSELF AFTER RESTARTING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668404December 26, 2014
ENGINE
DROVE THROUGH A PUDDLE AND THE ENGINE QUIT. APPARENTLY, THE WATER SPLASHED THE ON BOARD COMPUTER (PCM). I TOWED VEHICLE TO THE DEALER AND THEY IMPLEMENTED THE FORD TECHNICAL SERVICE BULLETIN (TSB) REFERENCE NUMBER(S): 06-14-10, VEHICLE WORKED FINE UNTIL THE FALL OF 2014. NOW THE VEHICLE WON'T START AT ALL IF IT SITS OUT IN THE RAIN. IF IT DOES THE WATER GETS INTO THE PCM AND PREVENTS IT FROM STARTING. NOW IT APPEARS AS THOUGH WATER IS INTRUDING SOMEWHERE ELSE AND IT IS CONFOUNDING THE PCM (ENGINE COMPUTER) WITH MORE WATER / MOISTURE. THE CAR IS NOW WORTHLESS TO ME AND I WILL HAVE TO SCRAP IT SINCE IT CANNOT OPERATE IN A NORMAL MIDWESTERN CLIMATE. I SURELY DO NOT WANT TO SPEND ANOTHER $1500 TO $2500 TO FIX THE PROBLEM ONLY TO FIND OUT IT IS TEMPORARY. THIS IS SIMPLY A DESIGN FLAW. FORD SHOULD RECALL THESE VEHICLES AND PAY OFF THE OWNERS TO HAVE THEM DESTROYED SINCE THE WET PCM CAN CAUSE THE CAR TO STALL WHEN ACCELERATING OR SIMPLY DRIVING DOWN A RAINY ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661943December 3, 2014
POWER TRAIN
PULLING OUT OF WORK PARKING LOT ON 12/2/14. CAR DISENGAGED FROM GEAR AND STALLED. PULLED VEHICLE TO SIDE OF ROAD AND ATTEMPTED RESTART. HARD STARTING AND STALLING. SHIFTED THROUGH ALL GEARS. WOULD NOT ENGAGE REVERSE. STALLED IN DR, 1ST AND 2ND. TORQUE CONVERTER AND TRANSMISSION RECALLS FOR 2004-2005 FREE STARS APPARENTLY DOES NOT INCLUDE THIS FREESTAR ACCORDING TO LOOKUP WEBSITE AND FORD DEALER EVEN THOUGH THE VEHICLE IS HAVING THE SAME ISSUE. WELL TAKEN CARE OF AND ONLY 106,000 MILES. I'M FILING THIS COMPLAINT IN HOPES OF EXPANDING THE RECALL AS IT OBVIOUSLY APPLIES TO MY VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661294November 29, 2014
ELECTRICAL SYSTEM, POWER TRAIN
MY 2005 FREESTAR FAILED TO MAINTAIN FORWARD SPEED AT 65 MILES PER HOUR WHEN IT BUCKED AND BUCKED THEN STALLED LOOKED ON LINE FOR ANSWER? YES PCM IS WATER DAMAGED TRYING TO DRY IT OUT NOW HOPE IT WORKS SOUNDS LIKE FORD IS WAITING FOR SOMEONE TO GET HURT.RELOCATED THE PCM AND SAVE ALOT FOR YOUR COMPANY ITS JUST RIGHT TO DO TSB ISN'T DOING IT PLEASE AND THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10659264November 19, 2014
SEATS:MID/REAR ASSEMBLY
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEAT ANCHOR/LATCH RUSTED. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659274November 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT COULD HEAR PIECES OF THE FRONT DRIVER SIDE AIR BAG ROLLING AROUND IN THE AIR BAG COVER. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659414November 19, 2014
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
WHILE DRIVE THE CAR WILL STALL OUT AND SHUT OFF WITH NO WARNING. IN A NORMAL CITY BLOCK IT HAPPENED AT LEAST TWO TIMES B. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659075November 18, 2014
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE AIR FLOW WAS FAULTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655394November 17, 2014
SEATS
THE THIRD ROW SEAT LATCH THAT WAS ATTACHED TO THE REAR WHEEL WELL HAS COMPLETELY RUSTED THROUGH. THE PLATE WITH THE 3RD ROW ATTACHMENT POINT ON THE DRIVER SIDE TIRE WELL COMPLETELY FELL OUT LEAVING A 8-10" HOLE IN THE WHEEL WELL. THERE IS AN EXISTING RECALL FOR THIS BUT ONLY IN CERTAIN STATES. I LIVE IN KANSAS WHICH IS NOT INCLUDED. WHY THIS IS I DO NOT UNDERSTAND. WHAT DOES IT MATTER WHAT STATE YOU LIVE IN? IF IT IS A DEFECT, IT IS A DEFECT NO MATTER WHERE THE CAR IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655396November 17, 2014
AIR BAGS
THERE ARE SOUNDS OF LOOSE PIECES IN THE STEERING WHEEL AROUND OR INSIDE THE AIRBAG. IT SOUNDS LIKE LOOSE MARBLES INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653818November 10, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
REPLACED THE CONVERTER THROUGH FORD RECALL. I WAS SO IMPRESSED WITH THE WAY THIS VEHICLE DROVE AND HOW COMFORTABLE IT WAS I SOUGHT TO PURCHASE ANOTHER. HOWEVER, IN MY SEARCH THESE VEHICLES ARE BEING SOLD AT PRIVATE DEALERS MAY OR MAY NOT KNOW ABOUT THIS RECALL. THEY ARE CONSIDERED "INCOMPLETE" RUNNING THE VIN THROUGH NHTSA SAFECAR.COM WHICH MEANS ALL BUYERS ARE BEING SOLD A DEFECTIVE VEHICLE WITH THIS SAFETY RECALL WAITING TO CATCH UP TO THEM IF IT EVER DOES??? WHY, WHY WHY IS THIS NOT MANDATORY TO RECALL AND REPAIR RATHER THEN ALLOW THE POOR UNSUSPECTED BUYER TO LATER HAVE TO PAY BECAUSE THEY NEVER KNEW. WHY IS THERE NOT A DISCLOSURE CLAUSE LIKE IN REAL ESTATE THAT IF YOU FAILED TO INFORM THE BUYER YOUR RESPONSIBLE TO PAY FOR IT!!! COMMON SENSE IS ALL ANYONE WANTS EVEN FROM THE GOVT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648246October 16, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
AFTER STARTING VEHICLE NORMALLY, I PUT IT IN DRIVE, BUT THE VEHICLE WOULD NOT MOVE FORWARD. IT WOULD GO IN REVERSE. MECHANIC: TORQUE CONVERTER, CAMSHAFT SYNCHRONIZER, OIL FILTER. 2ND INCIDENT SAME AS 1ST. MECHANIC: OIL PRESSURE SWITCH, ENGINE BRAIN BOX (PROGRAMMED AT FORD DEALERSHIP). 3RD INCIDENT SAME. MECHANIC: REPLACED ALTERNATOR. 4TH INCIDENT SAME. MECHANIC CURRENTLY HAS IT. COMPUTER IS TELLING HIM IT'S THE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644111October 11, 2014
ELECTRICAL SYSTEM
WE HAVE OWNED OUR 2005 FORD FREESTAR SINCE MAY 2012. IN AUGUST 2012 AND GOING FORWARD WE HAVE EXPERIENCED MANY PROBLEMS WITH THE LOCKING SYSTEMS. THE AUTOMATIC LOCKS WILL NOT UNLOCK VIA THE KEY FOB OR THE DOOR BUTTON. AND BECAUSE FORD DESIGNED THE REAR HATCH / DOORS WITHOUT A MANUAL KEY INPUT. IT BECOMES IMPOSSIBLE TO UNLOCK THE DOORS. THIS IS ESPECIALLY CONCERNING BECAUSE THERE IS NO WAY TO MANUALLY OPEN THE REAR HATCH. THIS IS A SERIOUS FLAW THAT COULD HAVE VERY SERIOUS CONSEQUENCES. THERE SHOULD ALWAYS BE A WAY TO UNLOCK ALL OF THE DOORS FROM THE OUTSIDE OF THE VEHICLE. AS A MOTHER OF TWO KIDS, I KNOW THAT MY KIDS WOULD NOT BE ABLE TO GET OUT OF THE VEHICLE IF THEY NEEDED TO WHEN ONE OF THESE EPISODES HAPPEN. IT IS ALSO A CONCERN IF A LARGE ITEM IS LOADED INTO THE BACK OF THE VAN, THEN THE MALFUNCTION HAPPENS AND YOUR CUSTOMER CAN'T GET IT OUT. THIS JUST HAPPENED TO MY HUSBAND. WE LOST OUT ON MY HUSBAND BEING PAID BECAUSE HE WAS LATE TO HIS SHOW BECAUSE OF THIS RIDICULOUS MALFUNCTION THAT EVERY FORD FREESTAR OWNER IS EXPERIENCING. I GOOGLED THE PROBLEM AND IT IS DISGUSTING THAT SO MANY CUSTOMERS HAVE TO DEAL WITH THIS ISSUE. FIX IT NOW FORD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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