Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10234797July 18, 2008
WHEELS:HUB
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE FRONT WHEEL ASSEMBLY SCREECHED AT A REALLY HIGH PITCH, SIMILAR TO A SCREAMING SOUND. THE ISSUE OCCURRED AT LEAST 50% OF THE TIME WHEN THE VEHICLE WAS DRIVEN AT VARIOUS SPEEDS. THE NOISE STOPPED WHEN THE STEERING WHEEL WAS TURNED, BUT WOULD START AGAIN WHEN THE WHEEL WAS STRAIGHTENED. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE CONTACT WAS INFORMED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB). THE CURRENT MILEAGE WAS 100,187 AND FAILURE MILEAGE WAS APPROXIMATELY 75,000. UPDATED 08/04/08. *LJ UPDATED 08/06/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234834July 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING DOWN THE ROAD WHEN THE TRANSMISSION STARTED TO SLIP. I CONTINUED TO MY HOME (LESS THAN 1 MILE AWAY) WHERE I THEN CHECKED THE TRANSMISSION FLUID LEVEL (IT WAS NORMAL) AND LOOKED TO SEE IF THERE WERE ANY LEAKS (NONE). I THEN STARTED THE ENGINE AND IT MADE A CLICKING AND GRINDING NOISE IN PARK. THE NOISE STOPPED AFTER 2-3 SECONDS AND THEN I ATTEMPTED TO BACK OUT OF THE DRIVE. IT SLIPPED AGAIN, AND WHEN I SHIFTED INTO DRIVE, I THERE WAS NO RESPONSE EXCEPT FOR THE INCREASE IN RPM'S. THE VEHICLE IS CURRENTLY AT THE LOCAL FORD DEALER TO ASSES THE REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234401July 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING DOWN THE STREET WITH 5 CHILDREN AND MY MOTHER IN THE VAN, AND THE TORQUE CONVERTER WENT OUT AND THE CAR WENT INTO NEUTRAL AND WOULDN'T RESPOND TO GEAR CHANGES. LUCKILY, WE WERE GOING DOWNHILL AND WERE ABLE TO COAST INTO AN APARTMENT COMPLEX TO AVOID AN ACCIDENT. WE WERE, HOWEVER, BLOCKING THE ENTRANCE TO COMPLEX AND HAD TO WAIT THERE FOR A TOW. IT WAS HORRIBLE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS DEFECT WITH THE CAR. IT IS OBVIOUSLY SOMETHING THAT IS DEFECTIVE WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234209July 14, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE BRAKES AND ROTORS WERE REPLACED THREE TIMES. THE FRONT END WAS SHAKING AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE HUB WAS SQUEALING AND WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC. THE BRAKES WERE REPLACED A SECOND TIME. THE HUB WAS FOUND FAULTY AND NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB) WAS DISCOVERED FOR THAT YEAR, MAKE, AND MODEL VEHICLE; HOWEVER, THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 13,000 AND CURRENT MILEAGE WAS 36,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234105July 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS JUST DRIVING ON THE HIGHWAY AT ABOUT 3 IN THE AFTERNOON 58-60 MPH AND THEN NOTHING. NO TRANSMISSION, TACH WENT UP AND DOWN BUT NO SPEED CHANGE HAD TO GET TOWED NO GEARS FORWARD OR REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233743July 10, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2004 FORD FREESTAR AND THIS SUMMER MY AIR CONDITIONER STOPPED WORKING. I CALLED FORD MOTOR COMPANY AND TOLD THEM THAT I HAD THE CAR FOR LESS THAN 3 YEARS AND NEEDED THEIR ASSISTANCE IN ORDER TO GET MY CAR REPAIRED. THEY DECLINED TO GIVE ME ANY ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232633June 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I AM WRITING ABOUT THE PROBLEM WITH THE 2004 FORD FREESTAR TRANSMISSION. ON 6/28/08 WITH ONLY 84,000 MILE ON THE WAY HOME FROM TN WITH NO WARNING I LOSE MY TRANSMISSION ON A BUSY HIGHWAY. THANK GOD I WE WERE ABLE TO GET OVER TO THE SHOULDER. I HAVE READ MANY COMETS LEFT ON THE INTERNET ON OTHER WEBSITES ABOUT THE SAME ISSUE. I CAN NOT BELIEVE FORD IS NOT DOING ANYTHING ABOUT THIS OR IS ANYONE ELSE. THERE IS NO REASON THAT A VEH THAT IS PROPERLY MAINTENANCE SHOULD HAVE PROBLEMS LIKE THIS WITH SUCH LOW MILEAGE. HOPE SOMETHING IS DONE SOON ABOUT THIS BEFORE SOMEONE GETS HURT OR KILLED. AS OF RIGHT NOW I AM UNABLE TO GET IT FIXED SO AS FOR NOW WE HAVE TO TRY TO FIGURE OUT HOW TO GET AROUND IN A 3 SEATER TRUCK WITH 5 MEMBERS IN A HOUSEHOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231728June 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 45 MPH UPHILL, THE TRANSMISSION FAILED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE DID NOT MOVE. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE MANUFACTURER WANTED HER TO HAVE THE VEHICLE TOWED TO A DEALER AN HOUR AWAY, BUT THE CONTACT REFUSED BECAUSE IT WOULD COST NEARLY $300 IN TOWING COSTS. THE MANUFACTURER ALSO STATED THAT SHE SHOULD HAVE PURCHASED AN EXTENDED WARRANTY ON THE VEHICLE. THE CONTACT WAS INFORMED THAT THE TRANSMISSION REPAIR WOULD COST APPROXIMATELY $3,000. SHE STATED THAT THE VEHICLE UNDERWENT REGULAR OIL CHANGES AND MAINTENANCE; THEREFORE, SHE COULD NOT UNDERSTAND WHY THE FAILURE OCCURRED SO SUDDENLY. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230401June 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 FREESTAR, GAVE NO WARNING..THE TRANSMISSION SLIPPED INTO LOW GEAR AND THEN IT WAS DONE. I CALLED FORD MOTOR CO, FOUND OUT BECAUSE I CHOSE TO HAVE IT REPAIRED AT A PRIVATE / NON FORD DEALER THEY WOULDN'T EVEN BEGIN TO ASSIST ME. I HAVE APPROX 46,000 ON THE VEHICLE. BOTH THE REPAIR FACILITY AND THE TOW TRUCK DRIVER INFORMED US THIS WAS A COMMON PROBLEM WITH THESE TRANSMISSIONS. AND AFTER RESEARCHING ONLINE I SOON DISCOVERED THEY COULDN'T BE ANY MORE RIGHT. NOW ITS COST ME $2500 TO HAVE IT REBUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230397June 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
FAILURE OF CAM SENSOR, THEN COMPLETE FAILURE OF TRANSMISSION 2 WEEKS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230260June 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE SUDDENLY WOULD NOT GO FORWARD ON HIGHWAY. VEHICLE WAS TOWED APPROXIMATELY 35 MILES TO AUTO REPAIR SHOP. TRANSMISSION FAILURE WAS DIAGNOSED, SPECIFICALLY TORQUE CONVERTER FAILURE. A REBUILT TRANSMISSION WAS INSTALLED AND VEHICLE NOW RUNS NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230068June 5, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE DEALER TOOK THE VEHICLE TO BE INSPECTED AND PASSED. THE VERY NEXT DAY, WHILE DRIVING 20 MPH, THE VEHICLE FAILED AT 73,941 MILES. THE CONTACT TOOK THE VEHICLE TO A TIRE AND AUTO GARAGE FOR INSPECTION, IN WHICH THE VEHICLE DID NOT PASS DUE TO THE FAILURE WITH THE ROTORS. THE TECHNICIAN STATED THAT THE STAMP THAT IS ON THE ROTORS INDICATED THAT IT WAS SHAVED BELOW THE MINIMUM TOLERANCE, AND IS NOW A SAFETY ISSUE. THE DEALER ATTEMPTED TO REPAIR THE ROTORS, BUT SHAVED THEM TOO LOW WITHOUT REPLACING THEM WITH NEW ROTORS. THE DEALER WILL NOT REPAIR THE FAILURE. THE FAILURE MILEAGE WAS 73,941.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229847June 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR WHOSE TRANSMISSION FAILED WITHOUT WARNING IN THE MIDDLE OF THE ROAD WHILE MY HUSBAND WAS COMING TO PICK ME UP FROM THE HOSPITAL RIGHT AFTER I HAD A BABY. THE TRANSMISSION WAS TOTALLY GONE AND NEEDED TO BE REPLACED. THERE WERE ONLY 45000 MILES ON THE VEHICLE AT THE TIME. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION IF THERE WERE CARS NEARBY, AND EVEN WORSE IF I WAS IN THE CAR WITH HIM AND OUR NEWBORN WHEN THE TRANSMISSION FAILED, TO BE STRANDED SOMEWHERE WITH A 2 DAY OLD BABY. I CAN'T IMAGINE THE TRANSMISSION FAILING AT 45000 MILES ON A VEHICLE THAT YOU THINK IS RELIABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229906June 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION DIED WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229948June 4, 2008
WHEELS:HUB
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE FRONT WHEEL HUB HAS CRACKED. NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB) WAS REFERENCED; HOWEVER, HIS VIN WAS NOT INCLUDED IN THE RECALL. WHILE DRIVING THE VEHICLE, IT BEGAN MAKING A HIGH PITCHED NOISE. THE DEALER STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE FRONT PASSENGER SIDE WHEEL WAS PREVIOUSLY REPAIRED, AND CURRENTLY THE FRONT DRIVER SIDE WHEEL HAS FAILED. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229793June 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
SINCE JANUARY 21, 2008 WE HAVE BEEN EXPERIENCING PROBLEMS WITH OUR FORD FREESTAR. ON SEVERAL OCCASIONS OUR VEHICLE HAS STOPPED WORKING/STALLED ON MAJOR ROAD WAYS IN PENNSYLVANIA INCLUDING A MAJOR EXPRESSWAY IN THE CITY OF PHILADELPHIA. OUR FAMILY CAR HAS BEEN BACK THE DEALERSHIPS AUTOSHOP FOR OVER 68 DAYS SINCE JANUARY 2008. PRESENTLY WE HAVE BEEN WITHOUT OUR VEHICLE SINCE MAY 13, 2008 WITHOUT A CONTACT FROM THE DEALERSHIP, KEYER MILLER IN COLLEGEVILLE, REGARDING ANY SPECIFIC PROBLEMS WITH OUR CAR. THE DEALERSHIP HAS NOT OFFERED US ANYTHING TO RECONCILE THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228385May 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
ON MAY 20 2008 WHILE DRIVING A 2004 FORD FREESTAR ON VACATION. WITH 2 OTHER ADULTS AND 3 DOGS IN THE MINIVAN THE TRANSMISSION WITH ONLY ABOUT 40,000 MILES WITHOUT WARNING QUIT. THE ENGINE ACCELERATED BUT NOTHING WAS HAPPENING. AT 73MPH IN THE LEFT LANE ALLOT OF TRAFFIC THE TRANSMISSION OF THE VEHICLE FAILED WITHOUT ANY WARNING. I WAS ABLE TO SAFELY ROLL ONTO THE LEFT SHOULDER OF THE I-23 EXPRESSWAY. BUT WHILE SITTING WAITING FOR HELP TO ARRIVE I SURE THOUGHT OF MANY SITUATIONS THAT THE OUTCOME COULD HAVE BEEN ALOT DIFFERENT. WHAT IF WE HAD BEEN ON A BRIDGE OVERPASS AND NOWHERE TO PULLOVER TO? THE VEHICLE HAS BEEN TOWED TO A TRANSMISSION REPAIR SHOP AND THAT IS ALL SO FAR. BUT LOOKING AT OTHER WED SITES ABOUT THE FORD FREESTAR MINIVAN, IT LOOKS LIKE I AM NOT THE ONLY ONE TO HAVE A FAIRLY LOW MILEAGE TRANSMISSION TO JUST SUDDENLY QUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228172May 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILED WHEN VEHICLE WAS JUST 3 YEARS OLD, 70,000 MILES. AUTOMATIC TRANSMISSION FAILED AGAIN AFTER JUST ANOTHER 13,000 MILES, LESS THAN ONE YEAR LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228174May 19, 2008
SERVICE BRAKES, HYDRAULIC
RIGHT REAR BRAKE CALIPER FROZEN AFTER JUST ONE YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227867May 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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