Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10278386July 27, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. AFTER I HAD COMPLETED A U TURN I PUT THE VAN GEAR BACK INTO DRIVE AND THE VAN WOULD NOT MOVE. I MADE SURE THAT I HAD IT IN THE RIGHT GEAR AND IT WAS BUT STILL NO MOVEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278358July 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT OUT WITHOUT ANY WARNING ON MY 2004 FORD FREESTAR WITH ONLY 91,000 MILES ON IT LEAVING MY WIFE AND THREE KIDS STRANDED ON THE SIDE OF A BUSY INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278244July 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR STOPPED DEAD IN THE MIDDLE OF THE ROAD WITH ME (9MTHS PREGNANT) AND MY SON. HAD TO HAVE TOWED TO REPAIR SHOP TO FIND OUT THAT THE TORQUE CONVERTER IS STRIPPED IN THE TRANSMISSION AND MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278107July 23, 2009
SUSPENSION:FRONT
I OWN A 2004 FORD FREESTAR IN VIRGINIA. LAST WEEK I TOOK IT IN FOR THE ANNUAL STATE INSPECTION TO FIND THAT THE CONTROL ARM/BALL JOINT ASSEMBLY ON THE PASSENGER SIDE WAS PENDING FAILURE. THIS IS A POTENTIAL LIFE-THREATENING ACCIDENT WAITING TO HAPPEN. MY VEHICLE HAS ONLY 36,000 MILES. THE FORD SERVICE CONSULTANT TOLD ME THAT IT SHOULD HAVE LASTED ABOUT 80,000 MILES ON AVERAGE. ALTHOUGH MY VEHICLE IS OUT OF WARRANTY I EXPECTED THAT SINCE THIS PART WAS MOST LIKELY DEFECTIVE THAT FORD WOULD HAVE REPLACED IT FOR FREE. NOT ONLY DID THEY REFUSE TO DO SO BUT OFFERED TO FIX IT OF $660. THE PART CAN ONLY BE PURCHASE AS A UNIT, IN OTHER WORDS, YOU CANNOT GET JUST THE BALL JOINT, YOU HAVE TO BUY THE WHOLE ASSEMBLY WHICH FORD SELLS FOR ABOUT $487.. I MUST GET THIS DONE, NOT ONLY FOR SAFETY BUT IN ORDER TO PASS MY STATE INSPECTION. I BELIEVE THAT FORD IS LIABLE FOR THE FAILURE OF THIS PART AND SHOULD TAKE RESPONSIBILITY FOR IT BY REPLACING IT AT THEIR EXPENSE. I BELIEVE THE PART MUST HAVE BEEN DEFECTIVE FROM THE TIME IT WAS INSTALLED AT THE FACTORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277615July 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, TRACTION CONTROL SYSTEM, SEAT BELTS, SERVICE BRAKES, ELECTRIC
TWO TRANSMISSION FAILURES WITHOUT WARNINGS IN OUR 2004 FORD FREESTAR. NO ACCIDENTS JUST EXHAUSTION AND SUNBURNS DUE TO 112*F IN THE MOJAVE DESERT FOR 6 HOURS OF WAITING FOR TOW TRUCK TO TOW 5 FAMILY MEMBERS TO CLOSEST TRANSMISSION REPAIR PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277308July 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR VAN AND THIS VEHICLE CONTINUES TO STALL UNEXPECTEDLY EVEN AFTER A CERTIFIED REBUILT TRANSMISSION WAS INSTALLED BY A FORD DEALER 2 1/2 MONTHS AGO. IT CONTINUES TO HAPPEN AND THE DEALER SAID THEY CAN NOT FIND THE PROBLEM AFTER HAVING THE VEHICLE FOR OVER A WEEK. THIS VEHICLE HAS STALLED OUT AT LEAST 5 DIFFERENT TIMES I.E., FROM A START TO A GO AND/OR JUST IN A CRUISE MODE GOING DOWN THE HIGHWAY. IT IS CERTAINLY A SAFETY RISK BECAUSE YOU NEVER KNOW WHEN IT WILL OCCUR AGAIN AND WHETHER OR NOT YOU CAN GET IT TO A SHOULDER OF THE ROAD TO EXIT TRAFFIC. I HAVE BEEN ON SEVERAL WEBSITES AND HAVE SEEN NUMEROUS CONSUMER COMPLAINTS ABOUT THIS KIND OF FORD FREESTAR MODEL DEFECT I.E., UNEXPECTEDLY STALLING OUT. THE VEHICLE DID IT AGAIN TODAY AND IT IS UNSAFE. I RECOMMEND A RECALL FOR THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276769July 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
HAVE HAD NO PROBLEMS WITH THE VAN AND HAD NO WARNINGS. THE VAN WAS DRIVEN APPROXIMATELY 25 MINUTES ON A MAJOR INTERSTATE AND ALL OF THE SUDDEN THE DRIVER TRIED TO ACCELERATE AND NOTHING HAPPENED. THE CAR STAYED RUNNING HOWEVER IT WOULD NOT MOVE. THE VAN NEEDED TO BE TOWED TO A GARAGE WHERE IT WAS DISCOVERED THE TRANSMISSION WENT. THE VAN WAS UNDER 100,000 MI AND IT WAS WELL TAKEN CARE OF. IF YOU DO SOME GOOGLING YOU WILL FIND MANY OTHER OWNERS WITH FREESTARS FROM 30,000 TO 100,000 MI THAT HAD THE EXACT SAME THING HAPPEN. THIS SHOULD NOT HAPPEN, I HAVE TO PAY CLOSE TO 3,000 TO HAVE A NEW ONE, I HAVE TO PAY FOR TOWING, AND ON TOP OF THIS I AM A TEACHER WHO DOESN'T GET PAID DURING THE SUMMER SO NOW I NEED TO FIND SOMEONE WILLING TO GIVE ME MONEY I DON'T HAVE TO FIX THIS. FORD SAYS THEY ARE SORRY IT HAPPENED BUT CANT HELP ME. THIS SHOULD HAVE BEEN RECALLED WAY BEFORE THIS HAPPENED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276379July 10, 2009
POWER TRAIN
2004 FORD FREESTAR 87K. JUST HAD EGR VALVE REPLACED DUE TO A CODE THAT SAID IT WAS BAD. TOOK VAN FOR A TEST DRIVE AFTER REPLACING VALVE. PROCEEDING DOWN THE ROAD, CAR WAS RUNNING LIKE IT WAS BRAND NEW AGAIN, ACCELERATED AND THEN THE RPM WENT HIGH LIKE IT WAS IN NEUTRAL AND THE VAN QUIT PULLING. HAD TO COAST OFF THE ROAD, AND WALK IN THE DARK CALL FOR HELP. VERY DANGEROUS, MINIVANS ARE FOR WOMEN WHO CARRY CHILDREN!!!. FORD NEEDS TO LOOK INTO THIS ISSUE. THE SAME EXACT THING HAPPENED TO MY FRIENDS 2004 FREESTAR AND IT WAS THE TORQUE CONVERTER. MANY PEOPLE HAVE ALSO WRITTEN REVIEWS ONLINE ABOUT THE SAME PROBLEM. I WILL FIND OUT IF IT IS THE TORQUE CONVERTER TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275761July 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR AND THE TRANNY WENT OUT. IT ONLY HAS 80,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275202June 29, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR WITH 85,000 MILES. I WAS DRIVING 65 MILES AN HOUR DOWN INTERSTATE 485 IN CHARLOTTE, NC AND ALL OF A SUDDEN MY VEHICLE JUST STARTED LOSING SPEED. THE TRANSMISSION WAS NOT ENGAGING. I WAS ABLE TO MAKE IT TO THE SHOULDER OF THE ROAD. I HAVE CONTACTED MY MECHANIC AND HE SAID THAT THE TRANSMISSION WAS BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274627June 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR JUST WON'T GO!! MECHANIC SAYS ITS THE TRANSMISSION. I ONLY HAVE 73,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274539June 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TOOK FAMILY TO PITTSBURGH ZOO. JUST STARTED THROUGH TUNNEL AND THE VAN HAD NO POWER AND THEN JUST STOPPED IN THE MIDDLE OF THE TUNNEL. WOULDN'T CHANGE INTO ANY GEARS OR MOVE..AN ALL OF A SUDDEN EVENT..HAD DAUGHTER WHO IS HANDICAPPED IN VAN WITH US..WAS A VERY SCARY THING BEING STUCK IN THE TUNNEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274310June 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WITH NO WARNING, THE VAN BEGAN RUNNING ROUGH AND THE RPM'S WOULD INCREASE BUT THE SPEED WOULD NOT. FORD DEALERSHIP DIAGNOSED LOSS OF 3RD GEAR, PROBLEM WITH VALVE BODY & SOLENOID. NO FINANCIAL HELP FROM EITHER DEALERSHIP OR FORD. (NO WARRANTY) TOOK VAN TO TRANSMISSION SPECIALIST, DIAGNOSIS: WATER FROM RADIATOR LEAKED INTO TRANSMISSION (MANUFACTURERS DEFECT?) IT WILL NEED NEW TRANSMISSION AND POSSIBLY RADIATOR. REPAIRS HAVE NOT YET BEEN MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274233June 18, 2009
VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE ENGINE BEGAN TO REV EXCESSIVELY HIGH. THE CONTACT DEACTIVATED THE CRUISE CONTROL AND DEPRESSED THE ACCELERATOR PEDAL, BUT THERE WAS NO RESPONSE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ROADSIDE ASSISTANCE WAS CALLED TO THE SCENE AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THEY STATED THAT THE TRANSMISSION INTAKE SHAFT WAS CRACKED. THE TRANSMISSION WAS REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 103,000. UPDATED 08/04/09 *BF UPDATED 08/05/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273737June 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ON A TWO LANE ROAD AT 35 MPH MY 2004 FORD FREESTAR WITHOUT ANY WARNING SUDDENLY ACTED LIKE IT SHIFTED INTO NEUTRAL. LUCKILY I WAS ABLE TO PULL DOWN A SIDE ROAD AND INTO A PARKING LOT WHERE I FOUND THAT THE VAN WOULD NOT GO INTO ANY GEAR FORWARD OR REVERSE. I CALLED FOR HELP AND WAS ABLE TO PULL THE VAN BACK TO MY HOME WHERE IT SITS TODAY WAITING TO FIGURE OUT HOW TO GET IT FIXED. THIS EVENT HAPPENED AT AROUND 6:00 IN THE EVENING. THE VAN WAS DRIVEN EARLIER AROUND TOWN AND ON THE HIGHWAY AT HIGHWAY SPEEDS WITH NO PROBLEMS AT ALL. IT SCARES ME TO DEATH TO THINK WHAT MIGHT HAVE HAPPENED IF MY WIFE OR TEENAGE DAUGHTER (WHO ONLY HAS HER TEMPS AND WAS DRIVING THE VAN EARLIER AT THOSE HIGHWAY SPEEDS) HAD BEEN DRIVING AND COULDN'T GET OFF THE ROAD. I HAVE BEEN READING ON THE INTERNET THAT THIS IS NOT AN ISOLATED INCIDENT. THERE ARE A LOT AND I MEAN A LOT OF PEOPLE WHO HAVING THE EXACT SAME TRANSMISSION PROBLEM. THIS IS A TRAGEDY WAITING TO HAPPEN. LIKE I SAID THIS HAPPENED WITHOUT ANY WARNING. IF THIS WOULD HAVE HAPPENED ON A CROWDED CITY STREET OR A BUSY RUSH HOUR TRAFFIC HIGHWAY WE WOULD HAVE BEEN POWERLESS TO DO ANYTHING BUT TRY TO COAST THE CAR AS BEST WE COULD TO A SAFE PLACE WITHOUT GETTING KILLED! IT ALSO WOULD HAVE BEEN UNSAFE FOR ANYONE ELSE ON THE ROAD WHO WAS TRYING TO AVOID HITTING US! I WORK FOR THIS CAR COMPANY AND WILL BE IN CONTACT WITH THEM ON MONDAY TO TRY AND FIND SOME ANSWERS. I JUST WANTED TO FILE MY COMPLAINT WITH YOU AND HAVE IT ON THE RECORD. WE WERE VERY VERY LUCKY! THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273230June 9, 2009
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ON A MAIN ROAD, MY 2004 FORD FREESTAR TRANSMISSION FAILED. AS IN ALL THE OTHER REPORTS THERE WAS NO WARNING WHATSOEVER. PARK ENGAGES HOWEVER NO OTHER GEAR DOES. VEHICLE IS AT TRANSMISSION SHOP AS I WRITE THIS. FORD STATES THERE IS NO ISSUE, AND BECAUSE I AM OUT OF THE EXTENDED WARRANTY BY 5,000 MILES THERE IS NOTHING THEY CAN DO FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272736June 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON MAY 16, 2009 I WAS LEAVING HOUSTON IN HEAVY SATURDAY AFTERNOON TRAFFIC. I WAS DRIVING MY 2004 FREESTAR IN THE NUMBER ONE LANE AT THE 65 MPH SPEED LIMIT WHEN SUDDENLY, WITH NO WARNING,I WAS IN NEUTRAL WITH THE ENGINE REVVING. FOR SEVERAL HEART STOPPING MINUTES I COULDN'T GET CARS TO LET ME OVER TO THE SHOULDER, AND, BY THE TIME THEY DID, I WAS BARELY COASTING. I WAS ABLE TO IMMEDIATELY EXIT AND ROLLED TO A STOP ON THE ACCESS ROAD. I DISCOVERED THE CAR WOULDN'T ENGAGE IN ANY GEAR. AFTER AN HOUR AND A HALF WAIT FOR A TOW TRUCK IN 95 DEGREE WEATHER, IT WAS TOWED TO THE NEAREST FORD DEALER. THE VEHICLE WAS IN THE SHOP FOR A WEEK. THE SERVICE ADVISOR REPORTED THAT THE TORQUE CONVERTER PUMP SHAFT SPLINES HAD STRIPPED AND HAD TAKEN OUT THE TRANSMISSION. THE REPAIR BILL CAME TO $3493.71. THE RENTAL CAR COSTS TO GET ME HOME TO WACO, TEXAS AND BACK AFTER THE CAR WAS REPAIRED $466.90. WHEN I PICKED UP MY VAN, I TALKED WITH THE SERVICE MANAGER, SHOWING HIM THE MYRIAD COMPLAINTS TO NHTSA ABOUT THE SAME PROBLEM IN THE 2004 FREESTAR. ALTHOUGH HE WAS SYMPATHETIC, HE WAS ALSO NON COMMITTAL ABOUT THE ISSUE. I ASKED HIM IF THE REBUILT TRANSMISSION HAD THE SAME TORQUE CONVERTER AS THE ORIGINAL. HE SAID "YES" THAT THEY COULD ONLY REPLACE PARTS WITH THE PARTS THAT WERE INDICATED FOR THAT SPECIFIC VEHICLE. I AM A 65 YEAR OLD WOMAN AND HAD ANOTHER SENIOR FRIEND AND TWO DOGS WITH ME WHEN THE CAR DIED. THE VERY REAL THREAT OF BEING HIT ON A BUSY HIGHWAY FOLLOWING A PROBLEM LIKE THIS WAS SCARY ENOUGH, BUT THE REALIZATION THAT IT COULD HAVE HAPPENED AN HOUR LATER ON A TWO LANE ROAD WHILE PASSING A SEMI ALMOST DID ME IN.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272638June 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT NOTICED THAT THE GEARS WOULD NOT SHIFT FORWARD OR BACKWARDS. SHE TOOK THE VEHICLE TO A TRANSMISSION SPECIALIST AND THEY REPLACED THE TORQUE CONVERTER AT THE COST OF $1,040. THE MANUFACTURER DID NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270153May 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FREESTAR MINIVAN WAS DRIVING AND REVVED UP AND WOULD NOT GO ANYMORE GUESS TRANSMISSION WENT OUT ONLY 60,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270146May 27, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANS FAILED AT 50K MILES WHILE DRIVING 70MPH ON THE EXPRESS WAY, LUCKY NOT TO HAVE GOTTEN IN AN ACCIDENT. FORD SAID THEY WOULD NOT HELP. THIS MAKES ALL THE FORD OWNERS WITH THIS PROBLEM, NOT WANT TO BUY FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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