Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10294455December 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
12/03/09 TRANSMISSION WENT OUT ON 101 FREEWAY 5:30 PM RUSH HOUR TRAFFIC IN L.A. CITY WAS TOWED TO AAMCO REPAIR SHOP REPAIR COAST $1,700 TO $2,000 LESS THEN 85K MILES ON FORD VAN 2004 FREESTAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294333December 2, 2009
POWER TRAIN
WE WERE DRIVING ALONG 1-70 WITH THE CRUISE CONTROL ON, WHEN ALL OF A SUDDEN THE RPM'S GOT REAL HIGH AND LOST POWER. WE WERE VERY LUCKY IT WAS RIGHT NEXT TO AN EXIT WHERE WE WERE ABLE TO COAST OFF AND CALL AAA. THEY CAME TO TOW US TO A LOCAL SHOP (WE WERE 1500 MILES AWAY FROM HOME WITH 500 MORE MILES TO GO ON OUR TRIP) WHERE THEY TOLD US THE TRANSMISSION NEEDED REPLACING. 3000 DOLLARS LATER PLUS THE COST OF HOTELS, AND CAR RENTALS WE HAVE A NEW TRANSMISSION. NOT TO MENTION THE 4 PLUS HOURS I HAD TO WAIT WITH 4 KIDS WHILE HUBBY WENT WITH TOW TRUCK TO GET THE RENTAL AS WE WERE IN THE MIDDLE OF NOWHERE. UPON DOING RESEARCH ONLINE, THIS SEEMS TO BE A CONSISTENT PROBLEM WITH THE FORD FREESTAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294199December 1, 2009
VEHICLE SPEED CONTROL
TRAVELING ON INTERSTATE 95 WITH CRUISE CONTROL ON AT 79MPH IN HEAVY TRAFFIC AS WAS END OF THANKSGIVING HOLIDAY AND ENGINE REVVED AND COULD NOT CONTROL SPEED-NO FORWARD MOTION WHEN ATTEMPTING TO ACCELERATE. TURNED ON THE HAZARD LIGHTS AND COASTED TO SIDE OF ROAD. NO WARNING OR LIGHTS ON DASHBOARD TO INDICATE ANY TROUBLE JUST UNABLE TO ACCELERATE. TOWED AND INFORMED THAT TORQUE CONVERTER THE ISSUE AND MAY BE ADDITIONAL PROBLEMS-AT THIS TIME ATTEMPTING TO FIND PARTS(NEW OR REFURBISHED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293903November 29, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS TAKING MY WIFE AND TWO CHILDREN TO MASSACHUSSETTES FOR THANKSGIVING. WE WERE ON THE NEW JERSEY TURNPIKE TRAVELING AT 70MPH WHEN THE ENGINE REVS INCREASED DRAMATICALLY AND MY VEHICLE LOST POWER. I WAS ABLE TO MOVE OVER TO THE SHOULDER BUT ONLY AFTER ALMOST BEING HIT BY ONCOMING TRAFFIC...THIS WAS THANKSGIVING BREAK. THE ENGINE REMAINED RUNNING BUT THE VEHICLE WOULD NOT GO INTO ANY GEARS. I HAD TO WAIT 1.5 HOURS FOR HELP, THEN HAD TO HAVE THE VAN TOWED BACK TO DELAWARE. I WAS RESEARCHING WHAT IT COULD BE AND WAS SURPRISED TO FIND THAT NUMEROUS COMPLAINTS WERE BEING FILED FOR THE SAME PROBLEM. I CAN NOT AFFORD TO HAVE IT FIXED AND HAD TO BORROW MONEY TO GET IT TOWED. I HOPE SOMEONE FORCES FORD TO MAN UP AND TAKE CARE OF THIS PROBLEM BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293907November 29, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR THE TRANSMISSION WORKED FINE AND THEN WITHOUT ANY NOTICE IT DOES NOT WORK (11-27-09). I MOVE THE SHIFTER TO REVERSE OR DRIVE AND NOTHING HAPPENS, I GIVE IT GAS AND THE ENGINE JUST REVS. I AM TAKING IT IN TO A MECHANIC THIS COMING WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293755November 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
EXPERIENCED A SUDDEN LOSS OF MOTIVE POWER TO THE ENGINE ON 2004 FREESTAR WHILE DRIVING IN BAD WEATHER AND HEAVY TRAFFIC. AIR BAG LIGHT CAME ON AS WELL. TOWED TO DEALER. TOLD TRANSMISSION AND AIR BAG MODULE NEEDED TO BE REPLACED. COST $4000. FREESTAR HAS 48,589 MILES. EXTENDED WARRANTY EXPIRED IN AUGUST. HAD CAR IN TO DEALER 4 TIMES DURING THE SUMMER FOR TRACTION CONTROL ISSUES AND FAILURE OF BACKUP SENSORS. 2006 HAD TO BE TOWED TO DEALER DUE TO ENGINE STOPPED RUNNING 3 TIMES IN LESS THAN 2 MILES. TRADE IN VALUE $5700(MINUS $4000 IN TRANSMISSION AND AIRBAG MODULE REPLACEMENT) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293697November 27, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
NO ONE RETURNED MY CALL FROM SAFERCAR.GOV. I HAVE A 2004 FREESTAR 4.2 LITER V-6 WITH 61,000 MILES AND HAD A COMPLETE TORQUE CONVERTER FAILURE. WE HAVE ALWAYS DONE PRESCRIBED MAINTENANCE AND THIS FAILURE WAS INEXPLICABLE. I SAW ON YOUR WEBSITE REFERENCE # PE 09033 AND IT DESCRIBES OUR PROBLEM COMPLETELY. WE HAD THE VEHICLE TOWED AND REPAIRED BY A HIGHLY REPUTABLE SERVICE PROVIDER. OUR REPAIR BILL WAS $1700 PLUS DOLLARS AND WE FEEL FORD AND/OR ITS SUPPLIERS SHOULD BE HELD ACCOUNTABLE. *TR ALSO 10295342 SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293505November 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLETE TRANSMISSION FAILURE, WITH NO WARNING OR ANY PRECURSOR PROBLEM OF ANY KIND. FORTUNATELY THIS OCCURRED AT LOW SPEED ON A RESIDENTIAL STREET. THE FAILURE COULD HAVE BEEN EXTREMELY DANGEROUS HAD IT OCCURRED AT HIGH SPEED AND HEAVY TRAFFIC. TORQUE CONVERTER STRIPPED, HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293398November 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING APPROX. 35MPH, MY 2004 FORD FREESTAR WITHOUT WARNING SUDDENLY LOST POWER AS THE RPMS WENT WAY UP. WAS ON AN INCLINE AND ABLE TO COAST TO A PARKING LOT. CAR IS AWAITING REPLACEMENT OF TORQUE CONVERTER / TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293460November 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293294November 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 35 TO 40 MPH THE SPLINE FELL OFF OF THE SHAFT WHICH IS CONNECTED TO THE TORQUE CONVERTER CAUSING THE TRANSMISSION TO FAIL. THE TRANSMISSION WAS REPLACED BY A LOCAL MECHANIC. THE CONTACT IS AWARE OF THE SAFETY RISK SINCE THE TRANSMISSION FAILED WITHOUT ANY WARNING AND COULD HAVE POTENTIALLY CAUSED A CRASH TO OCCUR. THE CURRENT AND FAILURE MILEAGES WERE 133,654.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293310November 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 FORD FREE STAR VAN QUIT IN THE MIDDLE OF A BUSY INTERSECTION. WITH NO WARNING WHAT SO EVER IT WAS LIKE THE VAN WAS IN NEUTRAL. MY WIFE AND I WERE STRANDED IN THE MIDDLE OF THE INTERSECTION DURING HEAVY TRAFFIC. THE LOCAL POLICE WERE CONTACTED DUE TO THE HEAVY TRAFFIC IN THE AREA. WE ARE NOW TOLD OF THE ISSUES WITH FORD FREE STAR AND IT'S TRANSMISSIONS. THE REPAIR WE WERE TOLD WILL BE UPWARD OF $3000.00. FORD MOTOR COMPANY SEEMS TO KNOW OF THE ISSUES WHY HAS A RECALL NOT BEEN ISSUED. THIS IS A HUGE SAFETY ISSUE WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293329November 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON NOVEMBER 19, 2009 AT 0640 IN THE MORNING. I WAS DRIVING ON THE INTERSTATE TO WORK AROUND 70 MPH WHEN MY 2004 FORD FREESTAR VAN, ALL OF A SUDDEN, WITHOUT ANY PRIOR WARNING, STARTED TO LOSE POWER. WHEN I STEPPED ON THE GAS THE RPM WOULD INCREASE BUT THE VEHICLE CAME TO A STOP. I TRIED ALL THE DIFFERENT GEARS, BUT WAS UNABLE TO MOVE FORWARD OR IN REVERSE. THIS COULD HAVE BEEN A HUGE SAFETY PROBLEM, BUT I WAS LUCKY. I WAS ALREADY IN THE FAR LANE AND THANKFULLY AT THAT TIME NO ONE WAS DIRECTLY BEHIND ME. IF THERE WOULD HAVE BEEN A SEMI OR SOME TRAILING TO CLOSE I WOULD HAVE BEEN HIT IN THE REAR. IT WAS THAT DRAMATIC OF A SLOW DOWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND I WAS INFORMED THAT IT WAS THE TORQUE CONVERTER THAT NEEDED TO BE REPLACED. FORD REFUSES TO ASSIST IN ANY FORM, THE VEHICLE ONLY HAS 39, 000 MILES. I AM NOW OUT OVER 1600 DOLLARS TO HAVE THIS FAULTY PIECE OF EQUIPMENT REPLACED. I BELIEVE THIS TO BE A HUGE SAFETY ISSUE AND SOMETHING NEEDS TO BE DONE. I CONTACTED THE FORD CORPORATION AND THEY BASICALLY JUST IGNORED ME AND SAID THERE IS NOTHING THEY CAN DO TO ASSIST ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292854November 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS LEAVING MY WORK AND PULLED OUT ONTO A VERY BUSY HIGHWAY. I OR MY PASSENGER DID NOT NOTICE ANY STRANGE NOISES OR HESITATION IN THE ENGINE. UPON GRADUAL ACCELERATION TO TRAFFIC SPEED; THE VEHICLE BEGAN TO MOVE AND THEN DIDN'T. I MANAGED TO COAST TO THE SIDE OF THE ROAD AND PUT IT IN PARK AND THE ENGINE BEGAN TO WHINE. I THEN PUT THE IT BACK INTO DRIVE AND THE TRANSMISSION MADE NO NOISE GOING INTO GEAR. I THEN TIED EACH OF THE GEARS AND AGAIN NOTHING. I THEN TURNED THE VEHICLE OFF AND WAITED AND TRIED AGAIN WITH SAME RESULTS. I WOULD THINK HAVING ONLY 57 THOUSAND MILES ON A 2004 VEHICLE IT WOULD NOT BE HAVING TRANSMISSION ISSUES SUCH AS THIS. I HAVE HAD A MECHANIC LISTEN TO THE NOISES AND GIVE HIS BEST GUESS. HE INFORMED ME THAT BASED ON NOT GOING INTO GEAR AND THE NOISES THAT IT IS MAKING AND UNTIL A COMPLETE IN-SHOP CHECK CAN BE MADE, WE WILL HAVE TO REPLACE THE TRANSMISSION. ESTIMATED COST $2500 TO $3500 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291837November 11, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
YES PURCHASED A 04 FORD FREESTAR WITH 55,000 MILES FROM A USED CAR DEALER. LIKE EVERYONE ELSE HAD COMPLETE TRANSMISSION FAILURE AT 85,000 MILES. THREW FURTHER RESEARCH ON THE VEHICLE. I DISCOVERED THIS WAS THE SECOND TRANSMISSION THIS PIECE OF JUNK HAS REQUIRED. I WILL NEVER GO THE DOMESTIC ROUTE AGAIN, WHEN PURCHASING. NO WONDER THEY NEEDED A BAIL OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291728November 10, 2009
POWER TRAIN
CONSUMER'S 2004 FORD FREESTAR HAS TRANSMISSION PROBLEMS. *NJ THE CONSUMER STATED AFTER BACKING UP, HE PLACED THE GEAR IN DRIVE AND NOTHING HAPPENED. THE CONSUMER STATED THERE WAS NO NOISE OF ANY TYPE THAT EVEN SUGGESTED THERE WAS A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291513November 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED. HAD IT TOWED TO A GARAGE. MECHANIC REMOVED IT AND FOUND THE TORQUE GEARS STRIPPED AND THE SHAFT DEFECTIVE.. TESTING INDICATED THE TORQUE GEARS WERE NOT HARDENED THEREBY REDUCING THE LIFE OF IT. HE IS REPLACING THE PARTS WITH BETTER QUALITY PARTS AND SAVING THE DAMAGED ONES FOR REVIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291413November 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON OCT 20, 2009, I LEFT HOME IN MY 2004 FORD FREESTAR SEL AT 7:30AM TO TAKE MY SON TO HIS LEUKEMIA DOCTOR. WHILE DRIVING ON A 2 LANE HIGHWAY, THROUGH THE TOWN OF VANCEBORO, NC. WHEN I WENT TO SPEED UP FROM 35MPH TO 55MPH, MY FREESTAR WASN'T GETTING ANY POWER TO THE WHEELS. I PULLED OFF AS FAR AS I COULD GO OF THE ROAD, WHICH LEFT MY VEHICLE ABOUT 2 FEET OFF THE 55MPH ROAD. I HAD IT TOWED TO THE NEAREST DEALERSHIP, CELLA FORD IN NEW BERN, NC. IT WAS DIAGNOSED AS A TRANSMISSION ISSUE, (TORQUE CONVERTER STRIPED). I HAVE READ ALOT OF OTHER COMPLAINTS SURFING THE INTERNET, AND SEEMS THIS IS A REALLY BIG ISSUE FOR THE FORD FREESTAR/MERCURY MONTEREY MINI-VANS. IF THIS ISSUE WOULD HAVE HAPPENED ON SAY, A BUSY INTERSTATE, OR BUSY FREEWAY, AND I WASN'T ABLE TO GET MY VEHICLE OFF TO THE SIDE, MY FAMILY LIVES COULD HAVE BEEN IN DANGER. I WOULD REALLY LIKE FORD TO PLACE TIME AND EFFORT IN RESEARCHING THE CAUSE OF THESE TRANSMISSION ISSUES, AND PUT OUT A RECALL TO FIXED TO ILL FATED TRANSMISSIONS THEY PUT IN FREESTAR/MONTEREY MINI-VANS BEFORE SOMEONE GETS HURT AND OR KILLED. ALSO, THIS ISSUE HAS PUT MY FAMILY AND I IN A FINANCIAL HARDSHIP DUE TO THE $3210.56 REPAIR BILL AND ON TOP OF HAVING A CHILD BEING TREATED FOR LEUKEMIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291123November 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHEN ATTEMPTING TO DRIVE, HE COLD NOT SHIFT THE VEHICLE INTO ANY OF THE GEARS. PRIOR TO THE FAILURE HE HEARD A VERY PECULIAR NOISE. THE DEALER WAS NOTIFIED, BUT BECAUSE THE WARRANTY EXPIRED HE WAS NOT PROVIDED WITH ANY ASSISTANCE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290812November 3, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
APRIL 2009, THE 2004 FORD FREESTAR VAN WAS PARKED IN OUR DRIVEWAY. IT HAD BEEN OUTSIDE FOR A WHILE, NOT BEING DRIVEN, AND IT HAD BEEN WET OUTSIDE. MY HUSBAND NEEDED TO MOVE THE CARS AROUND AND WENT TO MOVE THE VAN. IT WOULD NOT CATCH. HE CONTINUED TO CRANK IT AND THE ENGINE WOULD CATCH BUT IMMEDIATELY BOG AND DIE OUT. THIS CONTINUE SO LONG, I WAS SURPRISED THE BATTERY DIDN'T DIE OUT. WHEN THE ENGINE DID CATCH, THE IDLE WOULD REV WAY HIGH UP AND WOULD NOT GO DOWN UNTIL IT WOULD JUST PLUNGE AND THE ENGINE WOULD DIE. WHILE IT WAS ARCHING, HE ATTEMPTED TO PUT THE VAN IN GEAR BUT IT WOULD NOT REVERSE OR GO FORWARD. THE DEALER WAS CALLED AND A TOW TRUCK CAME THAT SATURDAY. WHEN IT WAS LOOKED AT ON MONDAY, THE VAN STARTED RIGHT UP, APPARENTLY PUT ON THE COMPUTER AND THE DIAGNOSIS WAS "IT'S A NON-ISSUE." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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