Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10328377May 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR: VEHICLE WOULD NOT GO INTO REVERSE ON MARCH 26 AND ALSO HAD PROBLEMS GOING FORWARD. VEHICLE WOULD NOT GO OVER 20 MPH. DID NOT DRIVE VEHICLE AFTER THIS EVENT AND HAD TOWED TO FORD DEALER ON APRIL 6. PCM WAS REPLACED. PICKED CAR UP ON APRIL 19. DELAY IN PICKUP DUE TO VACATION. A WEEK LATER (APRIL 26), SAME PROBLEM RETURNED AFTER DRIVING A TOTAL OF ABOUT 110 MILES. WHILE DRIVING IN TRAFFIC, VEHICLE DROPPED TO UNDER 20 MPH WITHOUT WARNING. VEHICLE FAILED AT A BUSY INTERSECTION. THIS WAS A FRIGHTENING EXPERIENCE AND THERE WAS A CHILD IN THE CAR. PCM WAS REPLACED A SECOND TIME. PICKED UP REPAIRED VEHICLE AT FORD DEALER ON MAY 1 AND ON THE WAY HOME FROM FORD DEALER, DROVE VEHICLE 18 MILES, WHEN VEHICLE FAILED AGAIN. VEHICLE SHUT DOWN IN TRAFFIC, NO POWER STEERING OR BRAKES AVAILABLE, BARELY MISSED HITTING A HOUSE. VEHICLE TOWED BACK TO FORD DEALER FOR 3RD TIME. VEHICLE WOULD NOT GO IN REVERSE WHEN UNLOADED FROM TOW TRUCK. WE WERE FORTUNATE THAT NO ONE GOT HURT IN EITHER OF THESE INCIDENTS AND WE ARE VERY CONCERNED THAT WE WILL NOT BE SO FORTUNATE THE NEXT TIME. WE ARE AFRAID TO DRIVE THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328249April 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR, GOING DOWN ROAD FINE, ENGINE REV, SPEED DECLINED AND WOULD NOT MOVE. TRANSMISSION LOCKED DUE TO BAD TORQUE CONVERTER. HAD TO REPLACE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327999April 28, 2010
SUSPENSION
I HAVE A HIGH PITCH NOISE COMING FROM THE LEFT SIDE OF MY VAN CHECK THE BRAKES THEY ARE FINE THE PROBLEM IS BAD WHEEL BEARING [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327621April 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
I BOUGHT A 2004 FORD FREESTAR WITH 16000 MILES INDICATED ON THE ODOMETER IN 2005. THE TRANSMISSION FAILED AT APPROXIMATELY 100,000 MILES. I PAID TO HAVE A USED TRANSMISSION INSTALLED AT A COST OF $2100 IN 2009. THE USED TRANSMISSION ALSO FAILED AFTER A PERIOD OF APPROXIMATELY 4 MONTHS AND I AM LEFT WITH A USELESS PILE OF PARTS. I HAVE RESEARCHED THIS SITUATION THROUGH THE INTERNET AND HAVE FOUND THAT MANY OTHER OWNERS OF FORD FREESTAR MINIVANS HAVE EXPERIENCED THE SAME PROBLEMS. IS THE NHTSA PLANNING ANY INVESTIGATION ON THIS ISSUE? THANKS FOR YOUR ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327345April 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
SUDDEN TRANSMISSION FAILURE DUE TO TORQUE CONVERTER. DRIVING HOME FROM OUT OF STATE VACATION. TRAVELING 60 MPH IN PASSING LANE WHEN VEHICLE BEGAN TO RAPIDLY DECELERATE. COASTED ACROSS INSIDE LANE THROUGH TRAFFIC TO SHOULDER OF HIGHWAY. TRANSMISSION FLUID LEVEL WAS GOOD. TOWED TO TRANSMISSION SHOP AND FAMILY AND I WAITED SEVERAL DAYS FOR TRANSMISSION TO BE REPAIRED AND REBUILT AT COST EXCEEDING $2600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327306April 24, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY FORD FREESTAR 2004 SUDDENLY STOPPED AS I WAS DRIVING. THE CAR WAS REVVING BUT CAR SEEMED TO BE IN NEUTRAL. LUCKILY I WAS DRIVING SLOW ON A QUIET SUBURBAN STREET WHEN IT OCCURRED AND I WAS ABLE TO PULL INTO A SIDE STREET. OBVIOUSLY, I WAS VERY SHAKEN UP. I CALLED THE FORD SERVICE CENTER, BUT INSTEAD OF ACKNOWLEDGING THAT THIS IS AN INCIDENT THAT THEY HAVE BEEN AWARE OF, THEY TOLD ME THAT I SHOULD GET IT TOWED INTO SERVICE AND GET A DIAGNOSTIC FOR $115.00. THEN HE TOLD ME THAT MOST LIKELY I NEEDED A NEW TRANSMISSION FOR ANYWHERE BETWEEN $3000 - 4000. THE GUYS FROM FORD WERE NOT ONLY PLAYING DUMB, BUT WERE ALSO TRYING TO TAKE ADVANTAGE OF THEIR DEFECTIVE TRANSMISSION BY MAKING EVEN MORE MONEY. NO WONDER THEY WERE THE ONLY CAR MANUFACTURER THAT DIDN'T ASK FOR A GOVERNMENT LOAN. THEY JUST STEAL WHAT THEY NEED FROM THE CONSUMER. HOW EASY IS THAT. NOW I WANT TO KNOW HOW SMART THEY WOULD BE IF INDEED SOMEONE DIED FROM THIS DEFICIENCY. PERHAPS MR. FORD WOULD LIKE TO CALL MR. TOYOTA TO ASK FOR SOME ADVICE IN ADVANCE. WITH ALL THE COMPLAINTS JUST ON THIS ONE SITE, THIS IS PROOF THAT THEY HAVE BEEN IGNORING THIS PROBLEM. THEY ARE WELL AWARE OF THE SITUATION. THIS MAKES FOR MORE EVIDENCE WHEN THERE IS A CLASS ACTION LAWSUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327242April 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION BUCKS WHEN IN OVERDRIVE,DELAYS ENGAGEMENT IN REVERSE, TOOK VAN TO TRANS SHOP AND WAS TOLD CODES SHOWED DEFECTIVE TORQUE CONVERTER. I'M IN THE PROCESS OF HAVING IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326960April 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2004 FORD FREESTAR. WITHOUT WARNING OR ANY OTHER PREVIOUS PROBLEMS, THE TRANSMISSION STOPPED WORKING AND WOULD NOT RESPOND IN ANY GEAR. THE VEHICLE CONTINUES TO NOT RESPOND AND SUBSEQUENTLY HAD TO BE TOWED TO A GARAGE. CURRENTLY, THE FORD GARAGE (PURVIS FORD, FREDERICKSBURG VA) HAS THE VEHICLE AND THEY ARE TELLING ME THAT THEY NEED TO BREAK OPEN THE CASE TO INVESTIGATE FURTHER. THERE ARE NO OUTER SIGNS OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326661April 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
HELLO, I AM ANOTHER VICTIM OF THE 2004 FORD FREESTAR TRANSMISSION (TORQUE CONVERTER) FAILURES. I HAD NO WARNING AT ALL THAT SOMETHING WAS WRONG, THERE WAS NOT LIGHTS OR SOUNDS EVEN WHEN IT COMPLETELY FAILED THERE WERE STILL NOT A SINGLE LIGHT OR NOISE. I AM VERY CONCERNED ABOUT THIS BECAUSE I HAVE SEEN WHERE A WHOLE LOT OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND I DO NOT UNDERSTAND WHY FORD IS NOT RECALLING THIS. ARE THEY WAITING FOR SOMEONE TO GET KILLED IF IT HAS NOT ALREADY HAPPENED. I HAD MY 3 SONS IN THE VAN AND WAS ON OUR WAY HOME WHEN ALL OF A SUDDEN WHEN WE TURNED THE CORNER THE VAN WOULD NOT MOVE ANYMORE, THE ENGINE WOULD JUST REV LIKE WE WERE IN NEUTRAL. I WAS ALMOST REAR ENDED BY THREE DIFFERENT CARS AND MY CHILDREN WERE SCARED TO DEATH. AS OF RIGHT NOW MY VAN IS AT GLEN BURNIE TRANSMISSIONS (WHO KNEW EXACTLY WHAT THE PROBLEM WAS WHEN I TOLD THEM THE TYPE OF VEHICLE) GETTING FIXED AND IS GOING TO COST ME ANYWHERE FROM $1500 TO 2500 DOLLARS. WHEN I HAD IT TOWED TO THE SHOP THEY (GLEN BURNIE TRANSMISSIONS) HAD STATED THAT THEY HAVE SEEN SO MANY OF THESE VANS WITH THE SAME PROBLEM. I AM NOT UNDERSTANDING WHY THIS HAS NOT BEEN RECALLED BECAUSE EVERYONE WHO DRIVES A 2004 FREESTAR ARE NOT DOING SOMETHING WRONG TO CAUSE THIS TO HAPPEN. I JUST LIKE TO SEE SOMETHING DONE BEFORE SOMEONE REALLY GETS HURT IF IT HAS NOT HAPPENED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326023April 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION ON 2004 FORD FREESTAR FAILED DURING NORMAL DRIVING, NO WARNING WHATSOEVER. MILEAGE WAS JUST OVER 70000. TRANSMISSION HAD TO BE REPLACED AT A COST OF $2500. OIL AND FLUIDS HAD BEEN CHANGED REGULARLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325889April 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE BOUGHT A 2004 FORD FREESTAR WITH 68,000 MILES ON IT 3 YEARS AGO, 1 MONTH AFTER PURCHASING THE TRANSMISSION FAILED WITH NO WARNING GOING 75 DOWN THE INTERSTATE. HAD TRANSMISSION REPAIRED AFTER AN EXPENSIVE TOW AND RENTAL CARS GOT THE VEHICLE BACK. 1 1/2 YEARS LATER I AM HAVING THE SAME TROUBLE AGAIN. CAN'T AFFORD TO KEEP FIXING AN OBVIOUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325666April 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED UPON STARTING THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS AWAITING A DIAGNOSTIC OF THE FAILURE. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 76,185.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325485April 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL WHEN THE VEHICLE STALLED; HOWEVER, THE ENGINE WAS STILL ON. THE VEHICLE WAS TAKEN TO A LOCAL SERVICE STATION WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324799April 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PULLING INTO PARKING LOT AND TRANSMISSION WENT OUT. ONLY HAS 89,000 MILES ON IT. HAD TO BE REBUILT. COST 1897.70 TO FIX. 2004 FORD FREESTAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324477April 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND HAVE THE VEHICLE TOWED TO A LOCAL REPAIR SHOP. THE MECHANIC CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324496April 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR MINIVAN - DROVE MINIVAN TO A RELATIVES HOUSE, WAS RUNNING FINE, NO NOISES OR SLIPPING OF THE TRANSMISSION AT ALL, GOT IN TO LEAVE AND HAD NO POWER IN THE TRANSMISSION. TRANSMISSION ARMS WILL ENGAGE BUT APPEARS TORQUE CONVERTER IS NOT OPERABLE. THE VEHICLE STILL WON'T RUN AND IT'S GOING TO COST ME $3000 TO FIX!! THERE ARE MANY MANY COMPLAINTS OF THIS TYPE AND ALSO AN OPEN INVESTIGATION. MANY MANY COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324388April 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
IN OCTOBER OF 2009, WHILE TRAVELING I65 WITH MY 7 YEAR OLD TO HIS FALL CUB SCOUT CAMP OUT, MY 2004 FORD FREESTAR DROPPED OUT OF GEAR. AFTER CAUTIOUSLY STEERING TO THE EMERGENCY LANE AND GETTING THE VAN TOWED TO MY MECHANIC, IT WAS DETERMINED THAT THE TORQUE CONVERTED NEEDED REPLACING. OK, SO BAD LUCK, I DON'T LIKE IT, BUT I'LL PAY IT. I WAS THEN TOLD THAT THE STEEL FORD USED IN THAT YEARS TRANSMISSION WAS A SOFT METAL AND I WILL EVENTUALLY MORE THAN LIKELY HAVE TO REPLACE IT. NOW, APPROXIMATELY 6 MONTHS LATER, MY FAMILY AND I ARE TRAVELING I75 AND MY TRANS AXLE LIGHT STARTS TO FLASH. WE HAVE THE VAN HOME AND I AM SCARED TO KNOW HOW MUCH THIS IS GOING TO COST. THE REASON FOR MY COMPLAINT IS THAT AFTER LOOKING ON THE INTERNET AND SEEING ALL OF THE ISSUES REPORTED ABOUT THE '04 FREESTAR, I AM SHOCKED THAT THE NHTSA NOR FORD HAS DONE ANYTHING TO REMEDY THE MATTER. WITH TRANSMISSIONS AND TORQUE CONVERTERS GOING OUT WITH NO WARNING SIGNS, ESPECIALLY ON HIGHWAYS, I FIND IT VERY DANGEROUS AND DISHEARTENING THAT IT IS STILL A MATTER THAT IS LINGERING. CAN I HAVE THE INFORMATION THAT THE NHTSA HAS ACCUMULATED OVER TIME CONCERNING THE FREESTAR AND WHAT THE DEPARTMENT OF TRANSPORTATION USES A "MEASURING STICK" WHEN DETERMINING SOMETHING IS UNSAFE AND SHOULD BE REMEDIED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324139April 7, 2010
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
I NOTICED THE NHTSA MAY HAVE OPENED A PROBE ON THE 2004 FORD FREESTAR TRANSMISSION ISSUE. THE TRANSMISSION HAS FAILED TWICE AT 65,000 MILES , ONCE WITH MY WIFE DRIVING ALONE AT NIGHT AT HIGHWAY SPEED, AND THE SECOND TIME WITH MY 17 YEAR OLD DAUGHTER DRIVING AT NIGHT WITH FRIENDS. BOTH TIMES CREATED EXTREMELY DANGEROUS SITUATIONS TO THE OCCUPANTS AND FELLOW DRIVERS ON THE ROAD AROUND THEM. THE FIRST THE TRANSMISSION FAILED AT 65 MPH, LOST POWER COMPLETELY. AT THE TIME I HAD THE VAN TOWED TO LINDSAY FORD IN WHEATON, MD AND THE TORQUE CONVERTER REPLACED FOR $2,200. TWO MONTHS LATER THE INCIDENT OCCURRED AGAIN WITH MY DAUGHTER DRIVING AND WE HAD IT TOWED TO THE DEALER AGAIN AND THEY "COULD NOT DUPLICATE THE PROBLEM AND SAW NO CODES"- PAID ANOTHER $300 FOR "CAMSHAFT SENSOR REPLACEMENT" THIS IS AN EXTREMELY DANGEROUS SITUATION. I HAVE HEARD THIS ISSUE HAS OCCURRED REPEATEDLY AND NUMEROUS TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323774April 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE LOST POWER TO OUR FREESTAR AS WE ENTERED A MAJOR HIGHWAY. THE ENGINE WAS ON, BUT THERE WAS NO POWER. MY WIFE AND DAUGHTERS WERE TERRIFIED AS THE TRAFFIC WAS COMING UPON ON US AND WE COULD NOT MOVE QUICKLY OUT OF THE WAY. FORTUNATELY THEY WERE ABLE STEER OUT OUR WAY. THE TRANSMISSION HAD WENT OUT AND COST ME OVER $1400.00 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323776April 5, 2010
ENGINE AND ENGINE COOLING:ENGINE
OUR FREESTAR SPITS AND SPUTTERS DURING WET WEATHER. MECHANIC CHANGED SPARKPLUGS, BUT NO CHANGE. ONLY HAPPENS DURING WET TIMES. VEHICLE STALLED IN TRAFFIC WITH DAUGHTER DRIVING. FINALLY WAS ABLE TO RESTART VEHICLE AND GET IT OFF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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