Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10385528February 26, 2011
UNKNOWN OR OTHER
AS WE WERE ON A FAMILY VACATION CROSSING WISCONSIN ON INTERSTATE 94 GOING 65 MPH WITH THE CRUISE CONTROL SET, THE CAR STARTED T REV VERY HIGH AND WE LOST ALL POWER. THE ENGINE RAN FINE AND WE WERE ABLE TO BRAKE AND STEER, BUT HAD NO FORWARD OR BACKWARD GEARS. WE HAD TO INTERRUPT OUR TRIP, HAVE THE STATE TROOPER GIVE MY WIFE AND KIDS A RIDE TO THE NEXT TOWN, AND HAVE THE CARE TOWED TO THE NEAREST FORD DEALERSHIP. IT COST $1250 AND TOOK TEN DAYS TO FIX THE TORQUE CONVERTER WHICH HAD ALSO DAMAGED THE ROD THAT GOES TO IT. FORTUNATELY IT DID NOT MELT THE TRANSMISSION )OR SO THEY TOLD ME).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384593February 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WAS TRAVELING IN THE VEHICLE AND ALL OF A SUDDEN LOST ALL POWER TO THE TRANSMISSION. WAS VERY CONCERNING AS IT OCCURRED IN TRAFFIC AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384612February 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION FAILURE. FORD SERVICE MANAGER STATED A SUBSTANCE -APPEARS TO BE WATER-ENTER THROUGH TRANSAXLE VENT. VENT IS SUPPOSE TO BE COVER BY A COWL GRILLE PANEL. LOSS OF POWER WHILE DRIVING AND UNABLE TO SHIFT INTO ANY GEAR, ALTHOUGH ENGINE RUNNING. TRANSAXLE LIGHT CAME ON BACK IN JUNE 2010 TAKEN TO BANGOR, ME FORD, TRANSMISSION DRAINED, FLUSHED WITH BG FLUSH MACHINE AND REFILLED. FEB 17, 2011 TRANSAXLE LIGHT AGAIN CAME ON .WAS ABLE TO GET SAFELY BACK INTO DRIVEWAY WHEN ALL TRANSMISSION POWER LOSS. UNABLE TO SHIFT INTO ANY GEAR. TOWED TO FORD DEALERSHIP AGAIN IN NY WHERE I LIVE. AFTER TRANNY TORN DOWN ($450.00) FORD SERVICE MANAGER STATED A SUBSTANCE -APPEARS TO BE WATER-ENTER THROUGH TRANSAXLE VENT. VENT IS SUPPOSE TO BE COVER BY A COWL GRILLE PANEL. FOUND TSB06-04-10 REPORT THAT IDENTIFIED THAT WATER MAY LEAKE INTO PCM AND OR TRANSAXLE VENT IF THE PCM CONNECTOR COVER IS NOT PROPERLY SEATED AND ALLOWS WATER TO LEAK INTO THESE TWO AREAS. IN NOV.2006, I INCURRED A FAILURE OF THE PCM . THREE SCARY LOSS OF POWER ON A MAJOR HIGHWAY AND THREE ATTEMPTS TO FIX THE PROBLEM BEFORE FORD HOTLINE CONTACTED BY TECHNICIAN AND TSB BULLETIN USED TO INSTALL NEW PCM AND INSTALL COWL PANEL FIX DESCRIBED. THIS PANELS SEAL MAY HAVE FAILED ALLOWING WATER TO ENTER THE TRANSAXLE'S VENT. FORD'S CONSUMER'S 800 LINE REFUSED TO HELP AND DENIED ANY RESPONSIBILITY FOR REPAIRS AS DID MY WARRANTY COMPANY. THEY SAID THAT WATER INTRUSION ISN'T COVERED. FORD NEEDS TO RECALL THESE VEHICLES AS THERE IS A LARGE NUMBER OF COMPLAINTS (MANY THAT COULD HAVE ENDED IN TRAGEDY ON HIGHWAYS. ANY NUMBER OF GOOGLE SEARCHES WILL SHOW HUNDREDS OF COMPLAINTS. PLEASE NHTSA HELP US GET THESE VEHICLES RECALLED. REMEMBER THE DENIALS BY TOYOTA. THEY ARE PAYING FOR THAT FATAL ACCIDENT THAT KILLED A FAMILY OF 4. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384171February 23, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING UPHILL APPROXIMATELY 45 MPH, THE VEHICLE BECAME RESISTANT TO THE CONTACTS ATTEMPTS TO ACCELERATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY CONTACT WAS INFORMED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THE TORQUE CONVERTER WAS REPLACED. APPROXIMATELY SIX MONTHS LATER, THE FAILURE RECURRED WHILE THE CONTACT WAS ATTEMPTING TO ACCELERATE FROM A TRAFFIC STOP. AS THE VEHICLE BEGAN TO INCREASE IN SPEED TO 25 MPH, IT THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND WAS NOT EXAMINED FOR THE CAUSE OF FAILURE OR REPAIRED. THE FAILURE MILEAGE WAS 78,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383399February 20, 2011
POWER TRAIN:MANUAL TRANSMISSION
#1398 OF 1400 ANOTHER TRAN FAILS "DEATH TRAP" BY ALTON5 FEB 20, 2011 (1:31 PM) I HAVE A 2004 FREESTAR AND WAS TRAVELING ON A 5 LINE FREEWAY WHEN ALL THE SUDDEN THE TRAN LIGHT CAME ON. THE CAR LOST ALL POWER EVEN THE POWER STEERING. I WAS IN THE INSIDE LANE AND HAD TO COAST TO TRY AND MAKE IT OFF THE HIGHWAY CUTTING OFF TRAFFIC. I HAD MY 3 KIDS IN THE CAR AND WAS TERRIFIED AS WE ALMOST GOT SLAMMED IN TO TWICE SINCE I WAS COASTING AT 30 AND THE TRAFFIC WAS GOING 70. ONCE ON THE SIDE OF THE ROAD I TRIED TO START THE VAN AND NOTHING WORKED. HAD TO WALK WITH MY 3 GIRLS 2 MIKES ALONG SIDE THE HIGHWAY "AGAINST THE LAW" TO GET TO A PAY PHONE AND CALL AAA. HAD THE VAN TOWED TO A SHOP AND IT WILL COST ME $3000 TO FIX. FORD- SHAME ON YOU! YOU HAVE PUT A BIG BURDEN ON MY FAMILY AND PUT OUR LIVES AT RISK!!! - [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383149February 17, 2011
STEERING
POWER STEERING HOSE LEAKING AND CAUSING SMOKE AND LOSS OF TURNING POWER. POWER STEERING FLUID LEAKS OUT OF THE LOW PRESSURE LINE AND ON TO THE EXHAUST MANIFOLD. CORRECTED IN FEBRUARY 2011 BY REPLACING THE RACK AND PINION, POWER STEERING PUMP AND LOW PRESSURE HOSE TO THE COOLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381121February 8, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
DURING NORMAL OPERATION OF OUR 2004 FORD FREESTAR, THE VEHICLE CEASED MOVEMENT DUE TO A CATASTROPHIC FAILURE OF THE AUTOMATIC TRANSMISSION, REQUIRING REMOVAL AND REPLACEMENT OF THE TRANSMISSION AT APPROXIMATELY 75,000 MILES. THE MAINTENANCE GARAGE (A FORD DEALER) COULD NOT DETERMINE THE EXACT CAUSE OF THE FAILURE, BUT NOTED THE PRESENCE OF A SIGNIFICANT AMOUNT OF METAL SHAVINGS WITHIN THE FLUID EVACUATED FROM THE FAILED TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381161February 8, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381002February 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN TRYING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT MOVE. THE CONTACT SHIFTED INTO A LOWER GEAR WHICH ALLOWED THE VEHICLE TO ACCELERATE SLOWLY BUT THE FAILURE OCCURRED AGAIN. THE VEHICLE MOVED FINE IN REVERSE BUT NOT IN THE DRIVE POSITION. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 134,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380854February 5, 2011
ELECTRICAL SYSTEM
WHILE DRIVING THE TRACTION CONTROL DISINGAGES FOR NO APPARANT REASON. ALSO THE CRUISE CONTROL WILL BE WORKING FINE AND AFTER THE TRACTION CONTROL DISINAGES THE CRUISE CONTROL ALSO STOPS THEN SOMETIMES AFTER YOU PRESS RESUME IT REINGAGES AND SOMETIMES IN DOESEN'T IF YOU SHUT OFF THE CAR AND RESTART IT THE TRACTION CONTROL LIIGHT GOES OFF AGAIN. IT MAY COME ON AGAIN A FEW MILES LATER OR IT MAY NOT PROBLEM SEEMS TO BE INTERMITTTENT SAME WITH THE CRUISE CONTROL. THERE ARE ALSO TIMES THAT THE RADIO CONTROLS IN THE STEERING WHEEL WORK FINE OTHER TIMES IF YOU PRESS THE VOLUME CONTROL IT WILL CHANGE THE STATIONS. VAN PURCHASED IN JULY OF 2010 PROBLEM BAGAN SOMETIME IN OCTOBER OF 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379634January 31, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 04 FORD FREESTAR THAT CONTINUES TO HAVE TRANSMISSION PROBLEMS. IT STARTED EARLY AROUND 40K. FMC SERVICE STATED 'JUST A LEAK'. REPEAT COMPLAINTS EQUALED 'NOTHING FOUND, ETC, ETC'. BEGINNING LAST YEAR IT WOULD LOSE POWER AND BACKFIRE WHILE THE TRANSMISSION WOULD NOT ENGAGE AND ALMOST CAUSED MY WIFE AND DAUGHTER TO BE BROADSIDED WHEN SHE TRIED TO PULL OUT IN TRAFFIC AND THE VAN DID NOT GO FORWARD. THE TRANSMISSION WOULD SLIP AND NOT ENGAGE TO SECOND GEAR. I TOOK IT TO AAMCO AND PAID $1800 TO HAVE IT FIXED. THEY SAID THEY HAD TO BASICALLY REPLACE EVERYTHING. NOW, A YEAR LATER AND IT IS DOING IT AGAIN, BUT THIS TIME BY NOT ENGAGING INTO SECOND GEAR, IT CAUSED A PERSON BEHIND ME TO GET HIT IN THE REAR BECAUSE HE THOUGHT I WOULD TURN AS A NORMAL CAR WOULD, BUT I COULDN'T ACCELERATE DUE TO THE TRANS. ADDITIONALLY NOW IT WILL SHUDDER, SHAKE AND LOSE POWER AT 40 TO 50 MPH. IT IS NOT EVEN DRIVABLE AS I TRIED TO GO OUT TO THE STORE TODAY AND IT MADE TERRIBLE NOISES AND SHOOK LIKE CRAZY WHEN PUT INTO REVERSE. TRIED TO GO UP MY DRIVEWAY AND IT SHOOK EVEN HARDER AND MADE TERRIBLE GRINDING NOISES IN DRIVE, 3RD AND 1ST GEAR. DOES NOT MATTER WHAT POSITION THE SHIFTER IS IN, IT HAS PROBLEMS. LOOKED AT THE DIP STICK FOR THE TRANS AND IT IS RUSTED SHOWING THAT OBVIOUSLY NOW SOME TYPE OF WATER IS IN THE SYSTEM TOO. I AM DISABLED AND ON A DISABILITY INCOME AND DO NOT HAVE THE FUNDS TO HAVE THIS REPAIRED AGAIN. FORD WILL DO NOTHING FOR IT UNLESS OF COURSE I WANT TO PAY TO HAVE IT REBUILT AT $4000. THIS VAN IS A DANGER TO ALL ON THE ROAD AND LUCKILY NO ONE HAS BEEN KILLED AS A RESULT OF IT NOT PULLING OUT INTO TRAFFIC AS IT SHOULD. PLEASE FORCE FORD TO BUY BACK THESE VANS AND REFUND THE EXPENSES OF PEOPLE WHO HAD TO PAY TO HAVE IT FIXED. FOR ME, IT LOOKS LIKE IT IS GOING TO BE A DOUBLE TROUBLE PROBLEM. I DO NOT KNOW WHAT TO DO, I KNOW IT WILL JUST BREAK DOWN AGAIN IF I DO HAVE IT FIXED. THE VAN NEEDS TO BE TAKEN TO A JUNK YARD AND CRUSHED TO SAVE LIVES. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10379651January 31, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS TRAVELING DOWN THE HIGHWAY WITH THE CRUISE CONTROL ACTIVATED AT 78 MPH UP A HILL, WHEN SUDDENLY, THE ENGINE BEGAN TO REV AND THE VEHICLE STARTED TO DECELERATE QUICKLY. THE CONTACT WAS ABLE TO GET TO THE SIDE OF THE HIGHWAY WITH NO ACCELERATION BECAUSE THE TRANSMISSION HAD JUST SEEMED TO DISENGAGE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. UPON INSPECTION, IT WAS DETERMINED THE TRANSMISSION PUMP AND TORQUE CONVERTER HAD LITERALLY SHEARED OFF WITHOUT CAUSE. UPDATED 3/11/11 *CN UPDATED 04/29/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378734January 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 45 MPH THE VEHICLE BEGAN TO HESITATE AS IF WERE RUNNING OUT OF GASOLINE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR A LOCAL MECHANIC FOR THE FAILURE. THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE BEGAN ON JANUARY 25, 2011. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379240January 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2004 FORD FREESTAR. ON WEDNESDAY, JAN. 26,2011, I TRY TO MOVE MY VAN IN MY GARAGE, FOUND THE ENGINE STARTED NORMALLY, BUT THE VAN CANNOT MOVE.. THE GEAR LOOKED NOT FUNCTIONAL AT ALL. THE VAN WOULD NOT MOVE FORWARD AS WELL. I HAD MY MECHANIC TO TAKE A LOOK, AND HE INFORMED ME THAT THE TRANSMISSION WENT ON OUR VAN. HE SUGGESTED THAT WE HAVE IT TOWED TO THE FORD DEALERSHIP WHERE WE PURCHASED IT. SO, THIS IS WHAT WE PLAN TO DO. THE VAN ONLY HAS AROUND 83, 000 MILES ON IT!! I UNDERSTAND, AFTER DOING LOTS OF RESEARCH, THAT THIS IS A COMMON PROBLEM WITH THIS MAKE AND MODEL, AND I AM INFURIATED THAT WE WILL HAVE TO COVER THE EXPENSE ASSOCIATED WITH THE REPAIRS! UNACCEPTABLE! SHAME ON FORD! I WILL NEVER PURCHASE ANOTHER FORD VEHICLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378577January 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS ACCELERATING AT 30 MPH WHEN THE TRANSMISSION FAILED WITHOUT WARNING AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE CONTACT WAS ABLE TO PUSH THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC AND THE MECHANIC STATED THAT THE FAILURE WAS NOT FROM THE TIMING CHAIN BUT HE WAS UNABLE TO DETERMINE THE EXACT CAUSE OF FAILURE BECAUSE HE WAS UNABLE TO TAKE APART THE ENTIRE TRANSMISSION. THE TRANSMISSION WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379180January 25, 2011
UNKNOWN OR OTHER
WHILE DRIVING AT 35 MPH ON A 4 LANE ROAD VEHICLE SUDDENLY LOST ABILITY TO ACCELERATE VEHICLE GAVE NO WARNING JUST STOPPED ACCELERATION. WAS ABLE TO COAST OFF ROADWAY INTO PARKING LOT. MECHANIC STATED THE TORQUE CONVERTER WAS THE CAUSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378241January 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
AT HIGHWAY SPEED DRIVE TO TIRES WAS LOST. TORQUE CONVERTER MOTH VANES AND SPINDLE WERE DESTROYED UPON REMOVAL AND INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378245January 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
ON DECEMBER 23, WE WERE DRIVING OUR 2004 FORD FREESTAR LIMITED, AND WHILE MAKING A LEFT HAND TURN ACROSS TRAFFIC, THE VEHICLE SIMPLY FELL OUT OF GEAR, AND THE RPMS INCREASED, THUS CAUSING THE VAN TO COAST TO A STOP. LUCKILY THE VAN WAS NOT IN A COLLISION DURING THE INCIDENT. AFTER BEING DIAGNOSED BY THE MECHANIC, IT WAS DETERMINED THAT THE SPLINES TO THE OUTPUT SHAFT (FEMALE SIDE) OF THE TORQUE CONVERTER WERE STRIPPED, THUS NOT DRIVING THE TRANSMISSION PUMP DUE TO LACK OF PRESSURE. AS THIS IS A KNOWN ISSUE, IT APPEARS THAT THE INITIAL MANUFACTURER OF THE PART HAD A METALLURGY FLAW AND THIS ISSUE SHOULD BE CORRECTED. THE REPAIRS TO THE VEHICLE WERE $2300 AND NOT COVERED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378037January 20, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WAS DRIVING HOME FROM SCHOOL WITH MY HUSBAND AND SON. APPROXIMATE SPEED WAS 40 MPH WHILE PRESSING GAS SLIGHTLY TO GO UP SMALL INCLINE MOTOR REVVED AS IF IT WAS IN NEUTRAL. VAN HAD NO POWER TO MOVE, NOT EVEN REVERSE. HAD TO HAD TOWED. MECHANIC STATES PUMP IN TRANSMISSION IS OUT AND TRANSMISSION IS COMPLETELY GONE. THERE WAS NO WARNING OR ANYTHING. IT WAS 12 DEGREES OUTSIDE WHEN WE WERE STRANDED. AFTER READING OTHER COMPLAINTS MY STORY SOUNDS THE SAME AS EVERYONE ELSE'S. THE COSTS NOT COUNTING LABOR TO FIX WILL BE APPROXIMATELY $2500.00. ALMOST EQUAL TO WHAT WE OWE. VERY FRUSTRATED WITH FORD- THIS NEEDS TO BE LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376888January 17, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD FREESTAR 2004- GOING DOWN HWY, ENGINE SUDDENLY REVVED LOUDLY THEN WE HAD NO GEARS WHATSO EVER. THE ENGINE WAS RUNNING FINE BUT COULDN'T PROPEL THE VEHICLE. MECHANIC TOLD US THIS IS A RECURRING PROBLEM WITH THIS MAKE/MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar