Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10392557March 23, 2011
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC
MY MINI VAN IS MAKING A WEIRD NOISE AND WHEN I DRIVE IT ON THE HIGHWAY THE STEERING WEAL SHAKES A LOT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392656March 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING AT 35 MPH AND WENT TO SPEED UP COMING OUT OF TOWN. WHEN I WENT TO ACCELERATE, MY RPMS REVVED UPTO 5 AND MY SPEED DRASTICALLY DECLINED TO WHERE I HAD NO POWER AND COULD NOT GO IN DRIVE OR REVERSE. I HAD T CALL A TOW TRUCK TO TAKE VAN BACK TO TOWN. HAVE BEEN TOLD TORQUE CONVERTER IS BAD AND THAT TRANSMISSION NEEDS TO BE REPLACED. NO SIGNS OF ANYTHING LEADING UP TO THE CAR NOT DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392677March 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD SURGE FORWARD BETWEEN ONE AND TWO RPMS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED THE BALL BEARINGS AND HOSES. SIX DAYS LATER, WHILE ATTEMPTING TO DECELERATE, THE CONTACT NOTICED THAT THE CHECK ENGINE, BATTERY, AND OIL WARNING LIGHTS ILLUMINATED WHEN THE VEHICLE STALLED. SHE WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT STALLED AGAIN AND SHE WAS UNABLE TO PLACE THE VEHICLE IN REVERSE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST WHICH DETERMINED THAT THE TORQUE CONVERTER AND VACUUM HAD FAILED. THE VEHICLE WAS TOWED TO A DEALER. THE CURRENT AND FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392691March 23, 2011
LATCHES/LOCKS/LINKAGES
2004 FORD WINDSTAR INTERMITTENT PROBLEM WITH DRIVER'S SIDE PASSENGER DOOR AUTOMATIC RETRACTION FEATURE. AUTOMATIC DOOR WILL START TO CLOSE OR OPEN WHEN PASSENGERS ARE ENTERING OR EXITING VEHICLE AND WILL NOT RETRACT. ONCE DOOR OPEN WITH-OUT WARNING WHILE VEHICLE IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392695March 23, 2011
FUEL SYSTEM, GASOLINE
2004 FORD FREESTAR, WHILE DRIVING VEHICLE, SMELLED SOMETHING BURNING. PULLED INTO DRIVEWAY AND OBSERVED SMOKE FROM UNDER VEHICLE. FURTHER OBSERVED THAT UNDERCARRIAGE WAS SATURATED WITH A LIQUID. OBSERVED GASOLINE FLOWING FROM VEHICLE TANK AREA AND BELOW DRIVERS AREA AT UNDERCARRIAGE FROM GASOLINE LINES. VEHICLE DID NOT CATCH FIRE AND WAS TOWED TO FORD DEALER. FILED REPORT WITH FMC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392289March 20, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION HAS GONE OUT AGAIN. SECOND TRANSMISSION TRANS WAS REPLACED BY FORD JUST AFTER WE BOUGHT IT. THIS IS THE SECOND TIME IT HAS LEFT US STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390590March 18, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING WHEN DRIVING VARIOUS SPEEDS. THE VEHICLE WOULD RESTART SPORADICALLY OR THE CONTACT WOULD HAVE THE VEHICLE TOWED. IN ADDITION, THE VEHICLE WOULD ALSO START INDEPENDENTLY WITHOUT THE KEY BEING IN THE IGNITION. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO ADVISED THAT WATER HAD ENTERED THE COMPUTER CORRODED THE SYSTEM WHICH CAUSED THE FAILURE. THE CONTACT CONFIRMED THAT THE FAILURE WOULD MOST RECUR WHEN THERE WAS RAINY WEATHER. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 90,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390353March 16, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE EXPERIENCED A LOSS OF POWER AND ABNORMALLY DECELERATED TO 10 MPH. THE VEHICLE WOULD NOT ACCELERATE OVER 10 MPH AND WAS TOWED TO A LOCAL MECHANIC WHERE THE FUEL FILTER WAS REPLACED. LATER, THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE TORQUE CONVERTER WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS BEING REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 75,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390011March 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
HAD TRANSMISSION FIXED IN JAN 2010 AND MY TRANSMISSION JUST WENT OUT AGAIN MARCH 10 2011... I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE RANGING FROM BROKEN MOTOR MOUNTS, TRANNY, A/C, RADIATOR, SPARK PLUGS 02 SENSORS AND SO FORTH. THIS IS THE 5TH TIME I HAVE REPORTED ON HERE. PLEASE DO SOMETHING BEFORE IT KILLS MORE PEOPLE. ON TOP OF THIS, I WAS DRIVING AND THE DVD PLAYER FELL OUT OF THE CEILING LANDING ON MY CHILD'S LEGS CAUSING BRUISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390037March 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 10 MPH, SHE HEARD A LOUD BANG. THE VEHICLE LOST ALL POWER AND WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE TORQUE CONVERTER WAS REPLACED. IN ADDITION, FIVE OTHER UNKNOWN COMPONENTS THAT FAILED DUE TO THE TORQUE CONVERTER WERE REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 73,000. UPDATED *LJ UPDATED 5/2/11 *CN UPDATED 05/13/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391508March 14, 2011
POWER TRAIN
PULLING AWAY FROM A STOP, THERE WAS A SUDDEN LOSE OF POWER TO THE WHEELS (THE RPMS STARTED TO CLIMB, BUT THERE WAS NO POWER TO THE WHEELS). AFTER COMING TO A STOP, TRIED TO MOVE THE VAN IN ANY GEAR ( FORWARD, REVERSE OR ANY LOWER GEAR), IN ANY DIRECTION, BUT THERE WAS NO MOVEMENT. WHILE THERE WAS ONE SOUND AT THE LOSE OF POWER (A THUMP), THERE WAS NO WARNING SOUNDS, VIBRATIONS OR OTHER INDICATORS OF THIS COMING PROBLEM. TORQUE CONVERTER WAS REPLACED BY MAKER DEALERSHIP (AT OWNERS EXPENSE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389720March 10, 2011
EQUIPMENT
A CAR JACK, PART NUMBER 3F2Z17080AB, THAT COMES STANDARD WITH 2004 FORD FREESTAR MINIVANS, BENT WHILE SUPPORTING THE VAN CAUSING THE VEHICLE TO FALL, CRUSH AND KILL THE OWNER THAT WAS UNDER THE VEHICLE DOING REPAIRS IN THE RIGHT FRONT WHEEL WELL. UPDATED 05/26/11 *BF *TR UPDATED 09/08/11 *BF UPDATED 1/5/12 *CN...UPDATED 10/03/12 *BF UPDATED 10/4/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#10386557March 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT VAN WITH 68,000 MILES AND A WEEK LATER WITH 68,500 MILES THE VEHICLE LOST POWER WHILE DRIVING WITH NO WARNING...HAD TO REPLACE TRANSMISSION $2900.00.......I WOULD LIKE ALL OF THAT BACK....AND SO WOULD EVERYONE ELSE THAT HAS HAD THIS HAPPEN TO THEM....THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386560March 5, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 3/5/11, MY HUSBAND, MYSELF, AND 2 OF OUR CHILDREN WERE TRAVELING UPHILL ON ROUTE 79 IN UPSTATE NY. SUDDENLY OUR 2004 FORD FREESTAR MINIVAN ACTED AS THOUGH IT WERE IN NEUTRAL. MY HUSBAND PUSHED ON THE GAS PEDAL, THE ENGINE REVVED, BUT THE CAR JUST WOULDN'T GO. WE HAD TO COAST BACKWARDS DOWN THE HILL AND INTO SOMEONE'S DRIVEWAY. FORTUNATELY, IT WAS THE DRIVEWAY OF A LOCAL MECHANIC WHO QUICKLY DIAGNOSED THE PROBLEM AS TRANSMISSION FAILURE. UPON RESEARCHING THIS ISSUE, I FOUND ON WWW. EDMUNDS.COM THAT HUNDREDS OF OTHERS HAD EXPERIENCED THE EXACT SAME PROBLEM AT ABOUT THE SAME MILEAGE (OURS IS APPROXIMATELY 72K). I WAS HOPING TO FIND THAT THIS WOULD BE A RECALL ISSUE, BUT APPARENTLY HUNDREDS OF COMPLAINTS JUST ISN'T ENOUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386388March 4, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 FORD FREESTAR HAD A CATASTROPHIC TRANSMISSION FAILURE WHILE I WAS ON THE FREEWAY WITH MY FAMILY IN THE CAR. MY CAR HAS ONLY 88K MILES AND GAVE ABSOLUTELY NO INDICATION OF ANYTHING MECHANICALLY WRONG PRIOR TO THE FAILURE. I HAVE SINCE LEARNED THAT THIS IS AN EXTREMELY COMMON PROBLEM FOR FORD FREESTAR OWNERS; I AM APPALLED THAT THE N.H.T.S.A. HAS DONE ABSOLUTELY NOTHING ABOUT THIS. FORD HAS MADE A LEMON WITH AN EXTREMELY DANGEROUS SAFETY ISSUE; WE WERE FORTUNATE TO HAVE MADE IT ACROSS FIVE LANES OF BUSY HIGHWAY BEFORE OUR CAR CAME TO A COMPLETE STOP. THIS IS UNACCEPTABLE. FORD NEEDS TO MAKE RESTITUTION TO ITS OWNERS. IT IS UNACCEPTABLE THAT YOU, THE ENTITY THAT IS SUPPOSED TO PROTECT CONSUMERS, IS DOING NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386041March 1, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
APRIL 2008. DRIVING HOME FROM SISTERS WEDDING IN CANADA TO NORTH CAROLINA. TORQUE CONVERTER CAME APART AND DAMAGED THE TRANSMISSION, (97000 MILES). NEW TRANSMISSION INSTALL AT AAMCO IN MANCHESTER, CT. 65000 MILES LATER (NOVEMBER 2011) THAT TRANSMISSION FAILS. HAD IT CHECKED OUT AND WATER WAS GETTING INTO THE TRANSMISSION. NO VISIBLE SIGNS AS TO HOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386110March 1, 2011
VISIBILITY:GLASS, SIDE/REAR
I WAS DRIVING DOWN THE STREET WHEN ALL OF A SUDDEN I HEARD A VERY LOUD NOISE LIKE A GUN SHOT. MY FORD FREESTAR VAN BACK WINDOW EXPLODED WHILE I HAD CHILDREN IN THE BACK SEAT. THEY COULD HAVE BEEN CUT UP OR KILLED SITTING BACK THERE. IT WAS A SCARY SITUATION AND I WOULD LOVE IT IF THIS COMPLAINT COULD GET TO THE FORD CORP. THEY SHOULD RECALL THESE VANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384715February 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE ACCELERATING FROM A STOP LIGHT AT APPROXIMATELY 5 MPH THE CONTACT HEARD A CLANGING NOISE IN THE FRONT END OF THE VEHICLE AND THEN IT STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE SPLINE WAS STRIPPED AND THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 82,576 AND THE CURRENT MILEAGE WAS 86,000. UPDATED 03/24/11*LJ THE DEALER FOUND THE TRANSMISSION PUMP SHAFT STRIPPED OUT OF PLACE. UPDATED 05/05/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384805February 28, 2011
ENGINE AND ENGINE COOLING
TL-THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN DRIVING IN INCLEMENT WEATHER THE WATER ENTERS INTO THE ELECTRIACL SYSTEM AND STALLS THE VEHICLE. THIS FAILURE HAS OCCURRED ON 7 DIFFERENT OCCASIONS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WOULD GET THE WATER OUT AND BLOW DRY THE WET AREA. THEY ALSO ADVISED HER THAT THERE WAS NO OTHER SOLUTION. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE AND ARE NOT AWARE OF THIS OCCURRING IN OTHER VEHICLES. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. TB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384848February 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING TO WORK THE TRANSMISSION IN 2004 FREESTAR WITH ONLY 78,000 MILES CATASTROPHICALLY FAILED WITHOUT ANY WARNING, STRANDING THE VEHICLE IN THE SOUTHBOUND LANE OF TRAFFIC ON A RURAL HIGHWAY CREATING TRAFFIC HAZARDS FOR MYSELF AND OTHER MOTORISTS. THE VEHICLE HAD TO BE TOWED TO A PRIVATE TRANSMISSION REPAIR SHOP FOR REPLACEMENT OF FAILED TRANSMISSION COMPONENTS AND A COMPLETE TRANSMISSION REBUILD. THE LOCAL FORD DEALER COULD NOT ACCOMMODATE REPAIRS BECAUSE THEY DID NOT HAVE THE NECESSARY PARTS AVAILABLE DUE TO "NATIONAL BACKORDER" OF THE PARTS. SEVERAL PHONE CALLS TO TRANSMISSION SHOPS AND A GOOGLE SEARCH REVEALED THAT THE 2004-7 FORD FREESTARS ARE WELL KNOWN FOR" SUDDEN CATASTROPHIC FAILURES" DUE TO INFERIOR TORQUE CONVERTERS, INPUT SHAFTS AND PUMPS. THIS IS CLEARLY A DESIGN DEFECT SINCE MOST AUTOMOBILES AND VANS IN THIS CLASS DO NOT HAVE HISTORIES OF LARGE NUMBERS OF SUDDEN FAILURES, ESPECIALLY AT SUCH LOW MILES. FORD NEEDS TO ACCEPT THIS DESIGN FLAW AND HONOR RECALL REPAIRS TO CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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