Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10408640June 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR VAN, REPLACED THE TRANSMISSION AND TORQUE CONVERTER. LOSS POWER AND RPMS INCREASED, GEARS IN TORQUE CONVERTER WERE STRIPPED. NEW CERTIFIED TRANSMISSION DOING SOME OF THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408664June 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION FAILURE WITH NO ADVANCED WARNING (IE. NO TRANSMISSION SLIPPING, NO NOISE, NO SHAKING ETC...) ON EXPRESSWAY WITH WIFE AND TWO CHILDREN. DECELERATION IN TRAFFIC TRAVELING 65 MPH WITH NO BRAKE WARNING TO THOSE BEHIND US COULD HAVE BEEN CATASTROPHIC!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407764June 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSIONS ARE FAULTY AND IT SHOULD BE THE MANUFATURERS RESPONSIBILITY TO FIX THE PROBLEMS THEY CREATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407771June 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND NOTICED THAT THE ENGINE EXHIBITED AN INCREASE IN RPMS BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE CONTACTS HOME AND LATER INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED BECAUSE IT HAD DETACHED FROM THE VEHICLE. THE REPAIRS WERE PERFORMED YET THE FAILURE RECURRED WHILE DRIVING APPROXIMATELY 55 MPH AND THE TORQUE CONVERTER WAS DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407542June 20, 2011
UNKNOWN OR OTHER
A FEW MONTHS AGO MY CHECK ENGINE LIGHT CAME ON AND VEHICLE FELT LIKE IT WANTED TO STALL OUT, THE COMPUTER AT THE SHOP SAID THAT THERE WAS A MISFIRE, REPLACED SPARK PLUGS AND WIRES, LIGHT WENT OUT, 2 DAYS LATER LIGHT BACK ON SAME THING, SHOP COULD FIND NOTHING ELSE WRONG WITH THE VAN, WE THEN WENT TO ANOTHER SHOP WHO AFTER HAVING IT FOR A WEEK AND NOT BEING ABLE TO FIGURE OUT THE PROBLEM SAID IT WAS AN OXYGEN SENSOR, PAID $460 TO HAVE THIS REPLACED, VAN RAN GREAT FOR 3 DAYS THEN LGHT BACK ON AND SAME THING, WITHIN 2 DAYS THE LIGHT WENT BACK OFF, THIS HAPPENED ON AND OFF FOR MONTHS THEN FINALLY 3 WEEKS AGO WHILE TURNING A CORNER, THE VAN JUST DIED AND LOST POWER IN THE MIDDLE OF AN INTERSECTION, UNABLE TO GO INTO REVERSE OR ANYTHING WAS ABLE TO RESTART THE VAN LONG ENOUGH TO GET OUT OF INTERSECTION THEN IT DIED AGAIN AND WAS ABLE TO COAST TO SIDE OF ROAD BUT WAS UNABLE TO PUT VAN IN REVERSE, MY NORMAL MECHANIC COULD NOT FIGURE OUT THE PROBLEM THE COMPUTER KEPT READING DIFFERENT ERROR CODES , HE THEN TOOK IT TO THE LOCAL DEALER, WHERE THEY HAVE NOW HAD IT FOR 3 WEEKS AND ARE UNABLE TO FIND ANYTHING WRONG WITH IT, THEY DID ADMIT THAT THEY HAVE BEEN HAVING PROBLEMS WITH THE PCM GETTING WET BUT THEY CANNOT FIND ANYTHING WRONG WITH IT, IT IS NOW RUNNING, GOING INTO REVERSE AND NO CHECK ENGINE LIGHT (AT THIS TIME). I WAS ALSO TOLD THAT THIS COULD LEAD TO EVENTUAL TRANSMISSION PROBLEMS AS WELL, SO NOW I HAVE TO WORRY ABOUT DRIVING IT AT ALL, BECAUSE NOONE CAN FIX IT, SO IT WILL EVENTUALLY DO IT AGAIN??? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407267June 17, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY DAUGHTER'S BOYFRIEND WAS DRIVING OUR 2004 FORD FREESTAR HOME FROM HIS WORK ON INTERSTATE 70 YESTERDAY. HE HAD IT SET ON CRUISE AND SUDDENLY THE RPM SHOT UP TO MAX AND THE VEHICLE WAS NOT BEING PROPELLED ANY LONGER. HE IMMEDIATELY PULLED OUT OF TRAFFIC AND STOPPED ON THE SIDE OF THE INTERSTATE. WHEN HE DID IT, THE SHIFTER WOULD MOVE, BUT NO GEAR, INCLUDING REVERSE WOULD ENGAGE. I HAVE READ MANY COMPLAINTS OF THE VERY SAME ISSUE TODAY AND I'M JUST ADDING OURS TO THE LIST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407085June 16, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE TRANSMISSION FAILED AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE COASTED TO A STOP BEFORE BEING TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE TORQUE CONVERTER WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406908June 15, 2011
POWER TRAIN
I HAVE 2004 FORD FREESTAR VAN & HAVE BEEN HAVING PROBLEMS WITH IT SUDDENLY LOOSING POWER AND LOSS OF ACCELERATION. I HAD TO HAVE THE TRANSMISSION REPLACED AT 68,000 MILES AND VAN SEEMED TO RUN FINE FOR WHILE THEN ABOUT 2 WEEKS AGO WITH 109,000 MILES I WAS LEAVING WORK AFTER LATE SHIFT AT HOSPITAL & VAN WOULD NOT GET ANY POWER OR ACCELERATE. I WAS LEFT STRANDED IN DOWNTOWN AREA THAT IS KNOWN FOR CRIME AND HOMELESS. I WAS ABLE TO GET RIDE HOME & HAD VAN TOWED, AFTER OVER $300 VAN WAS RUNNING AGAIN. I WAS ON WAY TO WORK ON 6-5-2011 & SAME THING HAPPENED TO VAN, NO POWER OR ACCEL, LATE IN EVENING ,WOMAN BY MYSELF ON STREET WHERE MANY HOODLUMS FREQUENT. I WAS VERY FEARFUL OF MY SAFETY. I WAS ABLE TO GET TOW FROM AAA & RIDE TO WORK. I'M STILL WITHOUT MY VAN AFTER 2 WEEKS. THE MECHANIC WHO ORIGINALLY FIXED IT CAN'T GET IT TO KEEP RUNNING AGAIN NOW, SOME DEFECT IN VAN IS APPARENTLY CAUSING COIL PACKS TO GO BAD AND MELTING FUSES INTO FUSE BOX, THIS IS SOMEHOW MAKING COMPUTER SYSTEM MALFUNCTION & SENDING VARIOUS ERROR CODES THAT CLEAR WHEN FUSES ARE REPLACED BUT FUSES AREN'T ABLE TO BE MAINTAINED AND CONTINUE TO BLOW AND MELT INTO FUSE BOX REPEATING CYCLE, THEREFORE VAN IS NOT DRIVABLE AT THIS TIME. IT HAS BEEN SENT TO ANOTHER MECHANIC WHO IS CURRENTLY TRYING TO FIX IT. I WORK ABOUT 30 MILES FROM MY HOME, I HAVE YOUNG CHILDREN THAT I HAVE TO TAKE PLACES, & HAVE TO DRIVE TO GET TO ANY STORES FOR FOOD &/OR SUPPLIES. I AM FEARFUL IF MY VAN IS FIXED THAT IT WILL BREAK DOWN AGAIN & I WON'T BE AS LUCKY AS THE LAST FEW TIMES AND ME &/OR MY FAMILY WILL BE INJURED IN ACCIDENT OR WORSE. I HOPE THIS INFORMATION IS HELPFUL .THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406014June 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION FAILURE WITH 93,000 MILES. THE TRANSMISSION JUST STOPPED WORKING WHILE DRIVING ON I-895, A MAJOR INTERSTATE THROUGH BALTIMORE, MD. THE VAN HAD TO BE ABANDONED, BUT CAUSED TWO OTHER ACCIDENTS WHILE WE WAITED FOR A TOW TRUCK. THIS SERIOUSLY PUT MY FAMILY AND THE SAFETY OTHERS IN JEOPARDY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10406053June 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING WITH OUR TWO DAUGHTERS IN THE CAR ON MEMORIAL DAY WEEKEND, MY WIFE WAS 30 MILES FROM HOME, MADE A RIGHT TURN AT AN INTERSECTION AND CAR JUST STOPPED DRIVING. VEHICLE ENGINE REMAINED RUNNING BUT UNABLE TO MAKE THE CAR DRIVE. WAITED TWO HOURS FOR AAA TO SHOW UP AND TOW HER TO A GARAGE. THREE DAYS LATER WE WERE TOLD THAT THE GARAGE COULD NOT FIX THE VAN BECAUSE IT WAS A TRANSMISSION ISSUE AND THEY WERE NOT A TRANSMISSION SHOP. CALLED AAA AGAIN TO HAVE VEHICLE TOWED 30 MILES TO OUR LOCAL SHOP. I WAS AWARE TO NOT BRING IT TO A FORD DEALERSHIP TO HAVE IT FIXED BECAUSE THEY WILL PUT THE SAME BAD PART IN THE TRANSMISSION AGAIN AND WOULD HAVE ANOTHER FAILURE. REBUILT TRANSMISSION WAS INSTALLED WITH BETTER TORQUE CONVERTER THAN A FORD DEALERSHIP WOULD PUT IN. REBUILT TRANSMISSION HAS A 4 YEAR/100,000 MILE GUARANTEE. I HAVE BEEN AWARE OF THE ONGOING TORQUE CONVERTER ISSUES WITH THESE VANS AND HAD EXPECTED THIS ONE TO BREAK AS WELL. I SENT AN EMAIL TO NHTSA LAST YEAR WITH MY CONCERNS AND GOT NO RESPONSE FROM THEM. THIS VAN HAD 80000 MILES ON IT. THIS PROBLEM NEEDS TO BE ADDRESSED WITH FORD. LUCKILY NOONE HAS BEEN SERIOUSLY INJURED IN THESE BREAK DOWNS BUT IT IS ONLY A MATTER OF TIME. THERE HAS BEEN A SERIOUS FAILURE OF OVERSIGHT INTO FORD MOTOR COMPANY BY NHTSA NOT TO MAKE FORD RECALL THESE VEHICLES CONSIDERING THERE HAS BEEN SO MANY WITH THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406291June 7, 2011
STRUCTURE
LTR ON BEHALF OF CONCERN THE SAFETY OF HER 2004 FORD FREESTAR RE THE RUSTING OF THE 3RD ROW SEATS ANCHORING LATCH SYSTEM; REPLY ATTN KAY RASH/DAVENPORT DISTRICT OFFICE *TGW THE CONSUMER WAS INFORMED IT WAS NOT COST EFFECTIVE TO FIX THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404295June 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN FIRST STARTING THE VEHICLE, THE GEAR SHIFTER WOULD NOT SHIFT INTO GEAR. THE VEHICLE WAS INSPECTED BY THE OWNER WHO DISCOVERED THAT THE FAILURE COULD POTENTIALLY HAVE BEEN CAUSED BY THE TRANSMISSION. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404854June 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
LETTER FROM SENATOR GRAHAM ON BEHALF OF CONSTITUENT RE THE TRANSMISSION FAILURE IN HIS 2004 FORD FREESTAR *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404089June 1, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO THE RESIDENCE HOME. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THEY WERE UNAWARE OF THIS FAILURE WITH HIS YEAR, MAKE AND MODEL VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 80,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404796May 31, 2011
POWER TRAIN
DRIVER WAS AT A FULL STOP AT A TRAFFIC LIGHT PREPARING TO MAKE A LEFT-HAND TURN ONTO A MAJOR 4-LANE DIVIDED HIGHWAY. ONCE THE LIGHT TURNED GREEN, THE DRIVER ACCELERATED FROM FULL STOP TO ABOUT 10-15 MPH AND PUT THE VEHICLE INTO A LEFT-HAND TURN. AFTER THE INITIAL ACCELERATION, DRIVER COASTED THROUGH THE ACTUAL TURN. COMING OUT OF THE TURN INTO THE STRAIGHTAWAY, THE DRIVER PRESSED DOWN ON THE ACCELERATOR TO CONTINUE ACCELERATING INTO THE TRAVEL LANES OF THE 4-LANE DIVIDED HIGHWAY. NO RESPONSE FROM THE VEHICLE OTHER THAN HEARING THE ENGINE REV HIGHER WITH DEPRESSION OF THE GAS PEDAL. NO ACCELERATION, NO FORWARD MOMENTUM OTHER THAN THE VEHICLE COASTING. DRIVER WAS ABLE TO COAST SAFELY TO A STOP ON THE SHOULDER OF THE ROAD. WHEN TRYING TO DIAGNOSE THE PROBLEM, DRIVER NOTED THAT THE SHIFTING GEARS DID NOT RESULT IN ANY DETECTABLE GEAR SHIFT NOISE OR VIBRATION, EVEN WHEN GOING TO PARK OR REVERESE. PRESSING THE GAS PEDAL ONLY RESULTED IN REVVING THE ENGINE - THIS WAS TRUE FOR ALL GEAR POSITIONS, INCLUDING REVERSE. NO ACCELERATION WAS NOTED AT ALL. VEHICLE WAS TOWED TO THE NEAREST FORD DEALERSHIP FOR DIAGNOSIS AND REPAIR. DEALERSHIP INVESTIGATED AND NOTED THAT THE TRANSMISSION HAD FAILED. WHEN SPEAKING TO THE SERVICE REP IT WAS MENTIONED THAT THE TORQUE CONVERTER HAD FAILED AND THERE WERE BROKEN OFF METAL PARTS IN THE COLLECTION PAN OF THE CASE. THE ENTIRE TRANSMISSION ASSEMBLY HAD TO BE REPLACED. IT IS FORTUNATE THAT THE FAILURE OCCURRED AT LOW SPEED IN A CONTROLLED INTERSECTION ON A CLEAR ROAD WITHOUT APPROACHING TRAFFIC. WITH NO ABILITY TO ACCELERATE, THE DRIVER ONLY HAD A SMALL AMOUNT OF FORWARD MOMENTUM TO WORK WITH TO CLEAR THE TRAVEL LANES SAFELY. IF THIS FAILURE OCCURRED AT HIGHWAY SPEEDS THE OUTCOME WOULD NOT HAVE BEEN AS POSITIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403873May 31, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE 2004 FREESTAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403906May 31, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE WHILE DRIVING OUT OF A PARKING LOT SHE PUT THE VEHICLE INTO DRIVE AND IT WOULD NOT MOVE FORWARD. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. FORTY FIVE DAYS AFTER THE REPAIRS WERE DONE THE TRANSMISSION FAILED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 76,000 AND CURRENT MILEAGE WAS 77,000. UPDATED 07/08/11 *BF THE CONSUMER WAS INFORMED THE TORQUE CONVERTER IN THE TRANSMISSION NEEDED TO BE REPLACED. TWO WEEKS LATER, THERE WAS A LOUD SCREECHING NOISE COMING FROM UNDER THE VEHICLE. WHEN THE CONSUMER ATTEMPTED TO PUT THE VEHICLE IN REVERSE, THE ENGINE JUST REVVED. IT WAS DETERMINED IT WAS THE SAME PROBLEM AS BEFORE. UPDATED 09/01/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402659May 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
STARTED FREESTAR AND RIGHT AWAY SPUTTERING AND DIDN'T WANT TO ACCELERATE WHEN GIVEN GAS, WOULD STALL BUT START BACK UP AND DO THE SAME THING WHEN TRYING TO ACCELERATE, SPUTTER AND STALL OUT AND LOSE POWER. FIRST SHOP SAYS ITS THE TRANSMISSION, HAD IT TOWED TO ANOTHER SHOP FOR 2ND OPINION AND CURRENTLY WAITING ON THEIR WORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402546May 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 50 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED YET THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY. THE CONTACT MOVED THE VEHICLE FROM THE ROADWAY AND DEPRESSED THE ACCELERATOR WITH EXTREME FORCE. THE VEHICLE BEGAN TO JERK FORWARD ABNORMALLY BEFORE ENGAGING INTO GEAR AND ACCELERATING AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE TRANSMISSION WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED BUT NO OTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE TORQUE CONVERTER FAILED TWICE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402490May 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED IN MY 2004 FORD FREESTAR SEL WITH 56,000 MILES. HAD TO PAY FORD $3,000 TO REPLACE IT. ALSO HAD ROTOR PROBLEMS AND HAD TO REPLACE BRAKE CALIBERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar