Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10441210December 26, 2011
POWER TRAIN
MY HUSBAND WAS DRIVING UP THE HILL TO OUR HOUSE WHEN OUR VAN HAD A SUDDEN LOSS OF POWER. HE MANAGED TO GET ON THE SIDE OF THE ROAD AND OUT OF TRAFFIC. NOW THE VAN WILL NOT ENGAGE IN ANY GEAR. IF YOU PUT IT IN DRIVE OR REVERSE AND HIT THE GAS THE ENGINE JUST REVS. WE NEED A NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440557December 20, 2011
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE HIGHWAY AT 55 MPH AND MY VAN STARTING CUTTING OUT REALLY BAD AND DIED. I WAS A MILE FROM ANYWHERE I GOT IT TO A SAFE PLACE EVENTUALLY AND THEN COULD NO LONGER START THE VAN. THIS IS THE THIRD TIME THIS HAS HAPPENED AND HAVE HAD TO REPLACE THE COMPUTER ALREADY ONCE. IT WAS RAINING HEAVILY SO I KNOW IT IS THE COMPUTER BECAUSE THE MECHANIC WHO REPLACED THE COMPUTER 3 MONTHS AGO SAID THIS IS A KNOWN PROBLEM WITH THE 2004 FORD FREESTAR. EVERY TIME IT RAINS I HAVE TROUBLE WITH MY CAR. IT WAS RAINING LAST NIGHT SO I KNOW WATER HAS ONCE AGAIN GOTTEN INTO MY COMPUTER. WHEN IS THERE EVER GOING TO BE A RECALL ON THIS. I AM A SINGLE MOM OF 4 KIDS AND FEEL LIKE FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE. I CAN'T AFFORD TO JUST GO OUT AND BUY A NEW VEHICLE BECAUSE FORD MESSED UP. I HAVE OWNED THIS VEHICLE FOR 4 YEARS NOW AND IT HAS BEEN IN THE SHOP OR BROKE DOWN FOR AT LEAST 2 YEARS OF THIS TIME FOR THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440344December 18, 2011
POWER TRAIN
WHILST DRIVING, ENGINE RPM INCREASED WITH NO VEHICLE ACCELERATION. HAD TO COAST INTO PARKING LOT AND FOUND TRANSMISSION HAD NO FORWARD OR REVERSE MOVEMENT. LUCKILY THERE WAS LIGHT TRAFFIC AND EMERGENCY ACTIONS WERE NOT PRESENT TO REMOVE VEHICLE OFF ROAD SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439959December 14, 2011
STRUCTURE:BODY
PAINT PEELING OFF ROOF AND HOOD ,LOOKS LIKE THEY USED TWO DIFFERENT PRIMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439997December 14, 2011
POWER TRAIN
WE WERE ON A HIGHWAY AND IT JUST LOST ALL ACCELERATION. HAD IT TOWED ($300) TO SHOP. NEEDED A REBUILT TRANSMISSION ($2440). HAD THAT DONE. NOW, 15 MONTHS LATER, THE TRANSMISSION IS SLIPPING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439217December 9, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE REAR WINDSHIELD UNEXPECTEDLY SHATTERED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 150,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439050December 8, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 65 MPH WHEN THE TRANSMISSION FAILED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THERE WERE NO RECALLS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438505December 4, 2011
POWER TRAIN
MY WIFE STARTED THE VEHICLE UP AND PUT IT IN DRIVE. AS SHE PULLED INTO TRAFFIC THE VEHICLE LOST ALL FORWARD MOMENTUM WHILE THE ENGINE RPM'S ACCELLERATED TO THE POINT IT CAUSED THE ENGINE TO STALL. MY WIFE WAS ON AN INCLINE WHEN THIS HAPPENED. SHE PUT ON THE BRAKE AND RESTARTED THE ENGINE, IT STARTED FINE AND SOUNDED NORMAL UNTIL SHE PUT THE ENGINE INTO DRIVE. THE MOTOR REVED UP AND THERE WAS NO FORWARD MOMENTUM. THE MOTOR STALLED ONCE AGAIN. SHE STARTED THE VEHICLE AGAIN AND PUT THE TRANSMISSION INTO LOW GEAR AND WAS ABLE TO DRIVE IT ONE BLOCK TO A FORD DEALERSHIP PARKING LOT. THIS ALL HAPPENED WITH NO PROIR WARNIG OF FAILURE. SHE DROVE THE VAN TO WORK A FEW HOURS EARLIER WITH NO INDICATIONS OF IMENENT FAILURE. AFTER RESEARCHING THE INTERNET, I FOUND SEVERAL HUNDREDS OF OTHER 2004/2005 FREESTAR OWNERS THAT HAVE THE SAME SYSTEMATICAL FAILURE OF THE TORQUE CONVERTER. THIS SEEMS TO BE AN ONGOING ISSUE WITH THIS MAKE/MODEL AND SHOULD BE RECALLED BEFORE SOMEONE IS HURT OR KILLED FROM AN ACCIDENT CUSED BY IMMEDIATE LOSS OF FORWARD MOMENTUM DUE TO A FAILED TORQUE CONVERTER/TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438529December 4, 2011
STRUCTURE:BODY, SEATS
UPON OPENING THE FOLDING THIRD ROW SEAT, THE BOTTOM LATCH FAILED TO ENGAGE WITH THE SEAT. FURTHER INSPECTION SHOWED THAT THE ENTIRE LATCH PANEL HAD RUSTED AWAY FROM THE BODY OF THE CAR AND WAS SITTING IN THE WHEEL WELL. THERE IS NOW A HOLE IN THE SIDE OF THE VAN AND THE THIRD ROW SEAT IS UNUSABLE. AT 7 YEARS OLD, THIS LEVEL OF RUST IS VERY PREMATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437970December 1, 2011
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE A TIRE USING THE MANUFACTURERS JACK, THE JACK FAILED. THE VEHICLE BARELY MISSED LANDING ON THE CONTACTS FOOT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437372November 27, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
DRIVING ON FREEWAY AT 60MPH THE VAN JUST STOPPED ACCELERATING, THE RPM ACTED CRAZY. WE PULLED TOO SIDE OF ROAD AND WOULD NOT MOVE IN ANY GEAR. I HAVE HAD ROUTINE OIL CHANGES AND MAINTENANCE, THERE WAS NO SIGNS OR WARNING OF ANY TRANSMISSION PROBLEMS. VEHICLE TOWED. I HAVE BEEN TOLD MY VAN NEEDS NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436592November 21, 2011
STRUCTURE:BODY, SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE VEHICLE WAS PARKED THE CONTACT LOWERED THE THIRD ROW SEATING TO THE FLOOR WHEN HE NOTICED THE SAFETY LATCH ATTACHED TO THE REAR WHEEL WELLS WAS CORRODED FROM THE INSIDE OUT AND WERE FRACTURED. THE CONTACT STATED THE THIRD ROW SEAT COULD NOT BE USED BECAUSE IT WOULD BE UNSAFE IN THE EVENT OF A REAR END COLLISION. THE DEALER WAS MADE AWARE OF THE FAILURE AND REFUSED TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,300. UPDATED 12/20/11*LJ UPDATED 01/19/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434306November 5, 2011
POWER TRAIN
I HAD ARRIVED AT MY BROTHERS HOUSE AFTER A 8-9 HOUR DRIVE, UNLOADED THE VEHICLE & VISITED FOR A FEW HOURS. WE DECIDED THEN TO GO OUT TO DINNER & WOULD TAKE MY FREESTAR. MY BROTHER HAS MS SO I HAD TO PULL FORWARD & TRY TO BACK IN TO GET PASSENGER DOOR CLOSEST TO HIS EXIT FROM THE HOUSE. WHEN I PUT IT IN REVERSE TO BACK THE VAN BARELY STARTED TO MOVE & THEN WOULDN'T MOVE. I THEN LET IT ROLL DOWN TO THE STREET & TRIED FORWARD & REVERSE, BUT THE VAN NEVER MOVED AGAIN. I HAD IT TOWED TO A FORD DEALER & WAS TOLD THE TRANSMISSION WAS GONE. I HAD THEM PUT IN A FORM REMAN UNIT. I HAD TO DRIVE MY BROTHERS VAN BACK HOME & COME BACK FOR MINE THE NEXT WEEKEND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433928November 2, 2011
STRUCTURE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WATER HAD ENTERED AND REMAINED IN THE REAR CARGO AREA. THE CONTACT INSPECTED THE VEHICLE AND FOUND CORROSION IN THE REAR FENDER WELL AND THE THIRD ROW SEAT LATCH. THE REAR PANEL WAS NOT INSTALLED CORRECTLY AND CAUSED WATER TO PENETRATE THE CARGO AREA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 105,000. UPDATED 11/25/11 *BF THE CONSUMER STATED THAT IT BECAME EVIDENT, WHILE TROUBLESHOOTING, THE FAILURE OF THE REAR PASSENGER SIDE VENT WINDOW MOTOR. THE WATER LEAKS HAVE BEEN CORRECTED AND THE STRUCTURAL INTEGRITY OF THE FENDER AND SEAT LATCH HAS BEEN RESTORED. UPDATED 06/06/12 *JS THE CONSUMER DISCOVERED THAT WAS ENTERING THE REAR OF THE VEHICLE IN THREE SEPARATE AREAS. INSIDE THE REAR WHEEL WELL ON THE PASSENGER SIDE, IN WHICH A RE-ENFORCING PLAT WAS IMPROPERLY INSTALLED. GASP ACROSS THE TOP TRAILING EDGE ALLOWED WATER TO GET IN BEHIND THE PANEL. WATER WAS ALSO ENTERING THE VEHICLE ALONG THE REAR SEAM WHERE THE INNER FENDER ATTACHED TO THE FLOOR PAN. THE FACTORY INSTALLED SEAM SEALER HAD FAILED. WATER WAS PENETRATING THROUGH CRACKS IN THE REAR ROOF SEAM LOCATED AT THE OUTSIDE TRAILING EDGE OF THE ROOF SEAM THAT SERVED AS THE RAIN GUTTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433479October 28, 2011
POWER TRAIN
WHEN DRIVING MY CAR, IT WAS HARD TO SHIFT AND WHEN I CAME TO A STOP, IT HAD A HARD TIME SHIFTING GEARS. I BROUGHT IT TO MY MECHANIC WHO DIAGNOSED THE TORQUE CONVERTER HAD GONE BAD. HE REPLACED THE TORQUE CONVERTER AND I HAD THE CAR BACK FOR A WEEK AND THE CAR DIED AGAIN WHILE DRIVING. THE CAR IS NOW DIAGNOSED WITH A BAD PCM AND THAT WILL NEED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432754October 25, 2011
STEERING, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
DRIVING AND THE CAR SHUT DOWN: NO POWER STEERING, NO POWER BRAKES, NOTHING WORKED. THERE WERE NO WARNING LIGHTS OR OTHER INDICATION OF FAILURE. WAS ABLE TO STEER TO THE SIDE OF THE ROAD AND STOP VEHICLE USING EMERGENCY BRAKES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432562October 24, 2011
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
IT STARTED WITH MY DRIVER SIDE WINDOW WORKING ERRATICALLY. SIMULTANEOUSLY, THE BUTTONS ON MY RADIO QUIT WORKING, ALTHOUGH IT RANDOMLY KEPT TRYING TO REPROGRAM "PRESET 2". WITHOUT WARNING, AT 65MPH ON A BUSY ROAD, I ABRUPTLY LOST POWER AND COULD NOT MAINTAIN SPEED OR ACCELERATE. I ALSO EXPERIENCED ERRATIC RPM. CURRENTLY VEHICLE WILL CHRONICALLY NOT START DUE TO POWER FAILURE, EVEN THOUGH BATTERY AND ALTERNATOR HAVE BEEN CHECKED AND ARE FUNCTIONING PROPERLY. THE SUDDEN AND UNEXPECTED LOSS OF ACCELERATION AND ERRATIC RPM IS DANGEROUS. I AM UNABLE TO DRIVE THIS VEHICLE BECAUSE I FEAR FOR MY SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432397October 21, 2011
POWER TRAIN
TRANSMISSION WARNING LIGHT APPEARED WHILE ON VACATION. STOPPED AT A DEALER SAID WE WERE OK TO CONTINUE. CAR HAS FELT WEIRD SINCE. AUTO SHOP JUST TOLD US WE NEED A NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430339October 15, 2011
POWER TRAIN
GOING TO WORK WITH MY KIDS IN THE CAR 2004 FREESTAR. GOING TO DROP THEM OFF AT FAMILY'S HOUSE WENT TO GIVE GAS LOST ALL POWER NO WARNING NO INDICATION THERE WAS A PROBLEM COASTING IN MIDDLE OF MAIN ROAD VERY LUCKY ITS A BUSY ROAD COULD HAVE BEEN BAD. NEEDS TO BE SOLVED BEFORE THERE IS A FATALITY. NO MONEY TO GET IT FIXED RIGHT NOW WITH 3 KIDS AND CHRISTMAS ROUND THE CORNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429951October 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
I WAS DRIVING DOWN THE ROAD AND THE VEHICLE DROPPED OUT OF GEAR AND LOSS ACCELERATION. IT WOULD NOT GO BACK INTO GEAR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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