Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10454921April 12, 2012
POWER TRAIN
WHILE DRIVING MY 2004 FORD FREESTAR 4.2 LITRE ,AT SPEED OF 60MPH ON HIGHWAY SUDDENLY VEHICLE STALLED , AND I HAD TO ACT FAST AND COASTED VEHICLE 2 LANES OVER TO HUG SHOULDER OF HIGHWAY. PUT VEHICLE IN PARK TURN IGNITION OFF TURN THE KEY OVER VEHICLE STARTS FINE I DRIVE BACK ON THE HIGHWAY VEHICLE DRIVES GOOD LIKE NOTHING OCCURRED, MY THOUGHT WAS FUEL LINE PROBLEM, SO HAD MECHANIC LOOK AT IT HE CHANGED MY FUEL PUMP , FUEL FILTER, FUEL PRESSURE SENSOR , SO BACK ON THE ROAD WITH VEHICLE , VEHICLE KEEPS STALLING AT 50-60MPH AND ALSO STALLS AT TRAFFIC STOP LIGHT WHILE IDLING. HAVING DONE SOME RESEARCH ONLINE MY PROBLEM SEEMS LIKE FORD MOTOR COMPANY HAS A DEFECT PROBLEM IN THE PCM (POWERTRAIN CONTROL MODULE)WITH THE FORD FREESTARS/MERCURY MONTEREY MODELS IT SOLD. I BELIEVE NOW MY VEHICLE IS NOT SAFE TO DRIVE AND ENDANGERS OTHER DRIVERS ON THE ROAD. PLEASE LOOK INTO THIS SYSTEMATIC PROBLEM WITH FORD FREESTARS/MONTEREY MINIVANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454977April 12, 2012
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE FLOOR MOUNTS FOR THE REAR SEATING RUSTED AND RENDERED THE REAR SEATING INOPERABLE. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454811April 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES. THE TRANSMISSION WAS REPLACED SEVERAL TIMES BUT THE FAILURE WOULD RECUR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION), BUT WAS ADVISED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454257April 5, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STOPPED ACCELERATING. THE CONTACT WAS ABLE TO SAFELY COAST TO A STOP. THE VEHICLE WAS PUSHED HOME BY ANOTHER VEHICLE. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE ENGINE SEIZED IN ADDITION TO THE TRANSMISSION FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER, NOR HAD IT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 90,000. UPDATED 04/27/12*LJ THE CONSUMER WAS INFORMED, THE TRANSMISSION COULD NOT BE LOOKED AT, UNTIL THE ENGINE WAS REPLACED. UPDATED 04/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454038April 4, 2012
POWER TRAIN
WHILE DRIVING ON I20 THE VAN LOST POWER, WHILE TRYING TO PULL OVER IT PICK BACK UP AND CONTINUED. AFTER CHANGING FUEL FILTER AND PUMP IT IS STILL DOING THE SAME THING. ON GOING UP HILL OR PASSING OTHER VEHICLES IT WILL STILL LOSE POWER. TOO SCARED TO DRIVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453988April 3, 2012
ELECTRICAL SYSTEM, STRUCTURE
PCM WET AND ENGINE WILL DIE WHEN UNDER LOAD. TURN ON POWER OPTION WILL CAUSE THE ENGINE TO DIE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454002April 3, 2012
ELECTRICAL SYSTEM, STRUCTURE
WATER KEEPS GETTING INTO THE PCM. COMMON PROBLEM WITH THIS VEHICLE. VAN WILL STALL OUT, NOT HAVE POWER IN DRIVE OR REVERSE, AND ANYTHING ELECTRICAL ACTS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453791April 2, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE TRAVELING 30 MPH, THE CONTACT NOTICED THAT THE FRONT SUSPENSION AND AXLE HAD SUDDENLY SEPARATED FROM THE VEHICLE, CAUSING THE VEHICLE TO CRASH INTO A PARKED VEHICLE. NO ONE WAS INJURED DURING THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE FAILURE. THE CURRENT AND THE FAILURE MILEAGES WERE 87,308. UPDATED 05/10/12*LJ THE CONSUMER STATED WHILE DRIVING, THE RIGHT TIRE ON THE PASSENGER SIDE OF HIS VEHICLE SIMPLY COLLAPSED. THERE WAS A LOUD BANG AS THE FRONT SIDE DROPPED GOUGING THE HUB CAP AND THE METAL WHEEL INTO THE ASPHALT LEAVING A NARROW STRIP IN BETWEEN MY WHEEL AND THE ANOTHER VEHICLE THAT WAS DOUBLE PARKED. HIS VEHICLE CONTINUED TO GOUGE THE ASPHALT AND THEN STOPPED. THE COLLAPSED TIRE DID RUB THE LEFT LOWER SIDE SPORT TRIM OF THE OTHER VEHICLE WHICH LEFT BLACK RUBBER MARKS ON THE DOUBLE PARKED VEHICLE. THE CONSUMER STATED HIS SPEED WAS ABOUT 25 MPH AND AS HELD THE STEERING WHEEL, THE AIR BAG DEPLOYED, WITH SUCH GREAT FORCE IT SHATTERED THE WINDSHIELD. THE VEHICLE WAS TOTALED. THE CONSUMER STATED THE POLICE REFUSED TO MAKE A REPORT AS THERE WERE NO INJURIES. UPDATED 07/12/12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10453826April 2, 2012
SEATS
OPEN INVESTIGATION PE11039. THE THIRD ROW FRONT SEAT ANCHOR IS SECURED TO THE REAR WHEEL WELL. ON THE DRIVER SIDE, THE AREA OF THE WHEEL WELL WHERE THE SEAT ANCHOR IS LOCATED COMPLETELY RUSTED OUT OF OUR VAN AND DETACHED, LEAVING A GAPING HOLE IN THE WHEEL WELL. ON THE PASSENGER SIDE, RUST IS APPARENT IN THE SAME AREA, THOUGH THE ANCHOR HAS NOT YET SEPARATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453712April 1, 2012
ELECTRICAL SYSTEM, POWER TRAIN, WHEELS
ISSUES NOTICED WITH ELECTRICAL SYSTEMS WITHIN A YEAR OF PURCHASING BRAND NEW VEHICLE. DEALERSHIPS NEVER FOUND ANYTHING WRONG. WHILE DRIVING DOWN THE ROAD, VEHICLE WOULD LOSE POWER. RADIO WOULD GO OUT, ALL LIGHTS ON DASHBOARD WOULD GO OUT ETC. THEN ALL OF A SUDDEN THEY'D ALL COME BACK ON AS IF NOTHING HAPPENED. NOTICED MOSTLY DURING RAINY AND HUMID DAYS. THEN ONCE IN A WHILE VAN WOULD CHUG AND ACT DOGGY. IN DECEMBER 2008, WHILE DRIVING DOWN A BUSY CITY STREET, VAN JUST STOPPED "DRIVING" AND WOULD REV. DIDN'T HAVE MONEY TO FIX UNTIL APRIL OF 2009 SO IT SAT IN OUR DRIVEWAY. HAD IT TOWED TO TRANSMISSION SHOP AFTER CALLING FORD DEALERSHIP AND WAS TOLD IT WAS DOUBLE THE COST FOR THEM TO FIX. TRANSMISSION SHOP TOLD ME THAT THE SPLINES STRIPPED OFF THE TORQUE CONVERTER CAUSING THE TRANSMISSION TO FAIL. REPAIR COST FOR TRANNY REBUILD #1: $1,830.97. SHORTLY AFTER, THE A/C STOPPED WORKING (SUMMER 2009). REPLACED CONDENSER FOR PRICE OF PARTS AS NEIGHBOR WHO'S A TECHNICIAN PROVIDED FREE LABOR. VAN RAN OKAY FOR ABOUT A YEAR. THEN IN SUMMER 2010, STARTED RUNNING SLUGGISHLY AGAIN AND STILL HAD ISSUES WITH POWER LOSS (AS STATED IN BEGINNING). FOUND INFO ONLINE ABOUT EVERYONE HAVING ISSUES WITH PCM SO REPLACED THAT AS WELL FOR $500. WORKED FOR A COUPLE MONTHS BUT THEN IN DECEMBER 2010 VAN STARTED HAVING ISSUES WITH POWER LOSS AGAIN AND CHUGGING. LITTLE DID I KNOW, THIS WAS THE START OF THE TRANNY BEGINNING TO FAIL AGAIN! JULY 2, 2011 TRANNY FAILED AGAIN. DOING 50MPH IN ROAD CONSTRUCTION ZONE. AGAIN, TOLD BY TRANSMISSION SHOP (DIFFERENT SHOP AS WE WERE 9.5HRS FROM HOME), THAT THE TORQUE CONVERTER FAILED AGAIN AND TRANNY NEEDED TO BE REBUILT. COST TO REBUILD TRANNY #2: $1,850.00. STILL HAVING ISSUES WITH SLUGGISHNESS, THINKING WATER GETTING INTO PC STILL. TIRE PRESSURE LIGHTS HAVE BEEN ON FOR YEARS, HAVING ISSUES WITH SLIDING DOORS, BACK UP SENSORS, A/C ETC. I'M TIRED OF THIS LEMON!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453743April 1, 2012
POWER TRAIN
TRANSMISSION POWER FAILURE- SINCE IT WILL NOT SHIFT. I CONTACTED FORD-WAS TOLD TO TAKE IT TO DEALER FOR RECALL REPAIR.. THEY SAID CONVERTER REPLACEMENT. BUT NO PARTS- DON'T KNOW WHEN? BRING 4-1-12 AND LEAVE IT. I ASKED ,WHAT WILL YOU DO? I SAID WAS RUNNING FINE TILL THIS- WHAT IF CONVERTER DOESN'T FIX? SORRY; THAT'S ALL WE CAN DO. I ASKED; W/ THE TRANS OUT WHY WOULDN'T YOU FIX IT? WELL WE DON'T HAVE THE TRANS OUT -OUR MECH KNOWS HOW TO MAKE THE CHANGE W/O REMOVING IT! IF IT IS NOT RIGHT -THEN WHAT? THEN IT MIGHT COST YOU 2,000.00 OR MORE FOR A TRANSMISSION! WE ARE 80 PLUS YEARS OLD- WE LIVE ON LITTLE SOCIAL SECURITY AND PUBLIC AID.. I AM DISABLED WITH PROBLEMS - OUR ONLY MEANS OF TRANSPORTATION TO DOCTORS ,ECT FREQUENTLY.. I CAN'T PAY FOR THIS FAULTY TRANS AND CAN'T BE W/O CAR, WAITING TILL ???? THE LOCAL TRANS SHOPS SEEM TO HAVE NO TROUBLE GETTING THESE PARTS AT ALL. I JUST HAVE NO MONEY TO PAY THEM!!PLEASE HELP IF YOU CAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453659March 31, 2012
POWER TRAIN
WHILE DRIVING UP A VERY STEEP HILL MY POWER TRAIN/ TOURQE CONVERTER LET GO. I KNOW THIS BECAUSE I HAD IT TOWED TO MY LOCAL FORD DEALER AND IT HAD TO BE REPLACED. AT THIS TIME THERE WAS NOT A RECALL. NOW ITS 2012 AND THERE IS A RECALL NOTICE. I PAID OVER $1500.00 TO REPAIR AND REPLACE. I THINK THAT THE FORD DEALER THAT REPAIRED MY 2004 FORD FREESTAR SE SHOULD PAY ME BACK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452987March 26, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STOPPED ACCELERATING. THE CONTACT SAFELY COASTED TO A STOP WHERE THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TORQUE CONVERTER WAS REPLACED BY THE MECHANIC HOWEVER, THE FAILURE RECURRED ELEVEN MONTHS LATER. THE VEHICLE WAS TOWED BACK TO THE MECHANIC WHERE THE TORQUE CONVERTER WAS REPLACED A SECOND TIME. THE SAME FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE VEHICLE WAS IN THE PROCESS OF BEING TOWED BACK TO THE MECHANIC FOR A THIRD REPAIR. THE MANUFACTURER WAS MADE AWARE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452933March 25, 2012
STRUCTURE:BODY, SEATS
REAR 3RD ROW SEAT LATCH IS COMPLETELY RUSTED THROUGH MAKING THE REAR SEAT COMPLETELY UNSAFE AND UNUSABLE. COULD CAUSE SERIOUS INJURIES IN A ACCIDENT IF RUST GOES UNDETECTED, VEHICLE IS KEPT IN GARAGES AND WELL MAINTAINED. *TR UPDATED 05/31/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452931March 25, 2012
POWER TRAIN, STRUCTURE:BODY:DOOR
1) WE NOW HAVE TRANSMISSION FAILURE. THE COST TO REPAIR EQUALS MOST OF THE VEHICLE'S VALUE. 2) DRIVER-SIDE PASSENGER DOOR CLOSES AND OPENS AGAIN CONTINUALLY. WE GET OUT AND DO THAT MANUALLY. 3) WITH FOOT OFF ACCELERATOR, GOING DOWN HILLS, THE FREESTAR TRANSMISSION HAS "CHUGGED" FOR A COUPLE OF YEARS NOW, REPRODUCE-ABLE AT DEALER LAST YEAR BUT THEY COULD NOT FIND CAUSE (WE RAN OUT OF MONEY LETTING THEM STUDY IT).... WE NOW KNOW THESE THINGS ARE ALL RELATED. RESEARCH ONLINE SHOWS OTHER OWNERS HAVE FOUND WET PCM TO BE PROMULGATING CAUSE FOR DOOR SENSORS AND THE CAUSE FOR PREMATURE FAILURE OF TRANSMISSION DUE TO DAMAGE CAUSED BY PCM OVER TIME. TO PUT PCM BELOW WINDSHIELD, WITHOUT PROPER WATERPROOF HOUSING, THIS IS A DESIGN ERROR THAT CAUSES VERY, VERY EXPENSIVE DAMAGE AND REPAIRS THAT WILL BE REQUIRED AGAIN, WITHOUT PCM BEING TOUCHED. DEALERS REPAIR DAMAGE (NOT CAUSE) UNDER WARRANTY, BUT MOST OF US ARE NOW OUT OF WARRANTY. WE'VE ONLY GOT 74000 VERY WELL-CARED FOR MILES. PROBLEM IS THE VEHICLE IS NOW NOT DRIVABLE; TRANSMISSION IS SHOT. FORD REFUSES TO MAKE GOOD FOR US. THE SCHEDULE RECALL FOR THE TRANS AXLE WILL BE OUR NEXT REPAIR, BUT IT WON'T REPLACE THE TRANSMISSION! SEE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FB94A!MAKE=FORD&MODEL=FREESTAR&ED_MAKEINDEX=.F0FB94A. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452752March 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). ONCE THE VEHICLE WAS REPAIRED, THE CONTACT NOTICED THAT THE TRANSMISSION WARNING LIGHT WOULD ILLUMINATE SPORADICALLY. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE SHOULD BE AN AMENDMENT TO THE RECALL STATING THAT WHEN THE TORQUE CONVERTER FAILS WHILE DRIVING, ALL OF THE TRANSMISSION FLUID SHOULD BE FLUSHED OUT TO MEND THE BROKEN COMPONENTS. THE FAILURE AND THE CURRENT MILEAGE WAS 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452314March 19, 2012
ENGINE AND ENGINE COOLING:ENGINE
DRIVING NORTH ON MINNESOTA HIGHWAY 169 AT 65MPH AND NOTICE SMOKE COMING FROM THE ENGINE COMPARTMENT. I IMMEDIATELY PULLED OVER ONTO THE SHOULDER AND WITHIN THREE MINUTES THERE WERE FLAMES COMING FROM THE ENGINE COMPARTMENT AS WELL AS SMOKE. THERE WAS NOTHING WRONG WITH MY VEHICLE AND IT WAS RUNNING WELL WHEN ALL OF A SUDDEN IT JUST STARTED SMOKING AND THEN IT BURST IN TO FLAMES. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10451848March 15, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, SHE WOULD OCCASIONALLY BECOME LOCKED INSIDE THE VEHICLE OR LOCKED OUT OF THE VEHICLE BY THE ANTI-THEFT SYSTEM. THE VEHICLE WOULD ALSO SPORADICALLY FAIL TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANS RECEIVER WAS REPLACED AND THE COMPUTER WAS UPDATED HOWEVER, THE FAILURE PERSISTED. THE CURRENT AND THE FAILURE MILEAGES WERE 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451715March 14, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
THE VEHICLE WILL BEGIN TO ACT LIKE IT IS GOING TO STALL AT HIGH SPEEDS OR GOING UP HILL. WE NOTICE IT MORE WHEN WE ACCELERATE REALLY FAST LIKE AN ON RAMP TO THE HIGHWAY, BUT IT ALSO HAPPENS WHEN IT NEEDS THE EXTRA POWER GOING UP HILL. I HAVE TAKEN IT IN AND I WAS TOLD IT WAS WATER GETTING INTO THE PCM CAUSING ELECTRICAL PROBLEMS WITH READ OUTS ON TEMPERATURES AND OTHER THINGS. WE HAVE ALREADY HAD TO GET THE TORQUE CONVERTER REPLACED A FEW YEARS AGO AND I WAS TOLD THAT IT MAY HAVE BEEN TO ISSUES WITH THE PCM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451078March 10, 2012
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TRYING TO PASS SOMEONE ON THE EXPRESSWAY AND IT STARTED TO STALL. EVEN SINCE THEN VAN HAS BEEN HAVING A STALLING TYPE OF ISSUE. JUST IS PAST SUNDAY SUDDENLY STOP IN THE MIDDLE OF TRAFFIC AND HAD TO WAIT A WHILE TO GET THE VAN TO MOVE. AS TO THE RETURN HOME [XXX] ALMOST CRASHED THRU THE GARAGE BECAUSE IT STOP MOVING, AS SHE HIT THE ACCELERATOR WHICH IT APPEAR TO GRASP GEAR CAUSE TRAUMATIC STREET. AS WE TRIED TO LOOK FOR A TROUBLE SHOOTING SOLUTION WE RAN INTO YOUR WEBSITE ABOUT THE RECALL. WE CONTACTED FORD ABOUT IT AND THE SERVICE DEPARTMENT SAID THERE IS NO RECALL AND CAN NOT FIX UNTIL THE LETTERS ARE RECEIVED FROM TO US FROM FORD. THEY SAID THAT WE HAVE TO PAY FOR THE REPAIRS COST AND WHEN THE RECALL LETTER IS OUT THEY CAN REFUND OUR MONEY BACK. ALSO NOTE WE PURCHASE THE VAN IN 2004 AND WE HAVE NOT RECEIVED ANY RECALLS. THE STRANGE PART IS THAT WHEN WE PROVIDE THE VIN, THEY DID NOT MADE US AWARE OF THIS. 2004 FORD TRUCK FREESTAR 2WD 3.9L SFI 6CYL ESTIMATED MILEAGE: 96066 NAME:[XXX] COLOR: TAN VIN:[XXX] NHTSA CAMPAIGN ID NUMBER: 03V457000 NHTSA CAMPAIGN ID NUMBER: 04V446000 NHTSA CAMPAIGN ID NUMBER: 06E056000 NHTSA CAMPAIGN ID NUMBER: 12V006000 NHTSA CAMPAIGN ID NUMBER: 12V006000 PLEASE ADVISE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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