Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10463366June 27, 2012
SEATS
WE WERE RETURNING HOME FROM WEEKEND TRIP WHEN I NOTICED RUBBING NOISE AND HOT RUBBER SMELL COMING FROM REAR OF VAN. TWO CHILDREN IN REAR SEAT SAID SEAT WAS VIBRATING BADLY. I AM A STATE CERTIFIED MASTER MECHANIC SO I PULLED OVER TO INVESTIGATE. I FOUND THAT BOTH REAR SEAT STRIKERS HAD RUSTED LOOSE AND THE SEAT PUSHED THE METAL AND STRIKER AGAINST THE LEFT REAR TIRE. I FEEL THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION IF THE METAL RUBBING ON THE TIRE HAD CAUSED A BLOWOUT. THE CHILDREN IN THE REAR SEAT COULD HAVE BEEN SERIOUSLY INJURED FROM THE TIRE AND FROM THE SEAT NOT BEING SECURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463126June 26, 2012
SEATS:MID/REAR ASSEMBLY, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS USED AS A TAXI AND A CUSTOMER COMPLAINED THAT THE REAR SEATS WERE LOOSE. THE CONTACT THEN NOTICED THAT THE REAR SEATS WERE OUT OF PLACE AND THE REAR DRIVER'S SIDE WHEEL WELL WAS RUSTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR REPAIR. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE AND CURRENT MILEAGES WERE 269,359.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462910June 24, 2012
SEATS, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
3RD ROW SEAT WOULD NOT LATCH ON THE DRIVER SIDE OF THE VEHICLE. UPON INSPECTION, IT WAS DETERMINED THAT THE ANCHOR USED TO ATTACH THE SEAT HAS COMPLETELY RUSTED AND IS NO LONGER FUNCTIONING. THE RUST IS FROM THE TIRE WELL AND THE TIRE IS VISIBLE FROM INSIDE THE VEHICLE. THE 3RD ROW SEAT IS NOW UNUSABLE AND UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462201June 19, 2012
POWER TRAIN
TRAVELING IN TOWN ON FATHERS DAY WITH 8 YR OLD SON AND 8 MONTH OLD DAUGHTER , LOST FORWARD POWER TRAVELING AT 30 MPH , ALMOST CAUSED ACCIDENT. FINALLY MADE IT TO SIDE OF ROAD, COULD NOT GET FORWARD/REVERSE POWER . HAD TO HAVE IT TOWED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461581June 19, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 11S25/12V006000. RELATED TO TRANSMISSION TORQUE CONVERTER *TGW THE CONSUMER STATED THE VEHICLE WOULD NOT MOVE FORWARD OR GO IN REVERSE. THE CONSUMER HAD THE NECESSARY PARTS REPLACED AT HER EXPENSE. THE CONSUMER IS SEEKING REIMBURSEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462132June 18, 2012
POWER TRAIN
WE HAVE A 2004 FREESTAR IN OUR CORPORATE FLEET. IN MARCH 2012 WE HAD A MAJOR TRANSMISSION REPAIR. THIS WAS ONE MONTH BEFORE WE RECEIVED THE RECALL NOTICE. THE ISSUE WAS EXACTLY AS DESCRIBED IN THE RECALL NOTICE. CAN WE SUBMIT THE REPAIR FOR ANY REIMBURSEMENT FROM FORD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462165June 18, 2012
POWER TRAIN
I WAS DRIVING MY FORD FREESTAR ON A HIGHWAY AT 65MPH. ALL OF A SUDDEN IT LOST POWER AND MADE AN ODD NOISE. DROVE AS BEST I COULD TO AN EXIT. STOPPED AND IT WOULD NOT GO FORWARD OR BACKWARD. LUCKILY THERE WAS NO ACCIDENT AS I LOST POWER. TOWED TO LOCAL FORD DEALER. THEY REPLACED TORQUE CONVERTER, BUT SAID THEY COULD NOT GET IT IN 4TH GEAR. THE VAN HAD BEEN RUNNING FINE PREVIOUSLY.FORD COVERED COST OF CONVERTER ONLY. RECEIVED CALL THAT THE TRANSMISSION WAS SHOT AND IT MUST HAVE BEEN GOING BAD. I QUESTIONED THAT THERE WERE NOT PREVIOUS PROBLEMS AND HAVE ALWAYS HAD IT SERVICED EVERY 3000 MILES. EVEN HAD THE TRANSMISSION FLUID REPLACED LAST YEAR. PREVIOUS PROBLEMS WITH AIR CONDITIONING COMPRESSOR. THAT WAS OVER 1000 DOLLARS AND NOW THE LATEST IS OVER 1800 DOLLARS. WE GET THE VEHICLE SERVICED REGULARLY TO PREVENT EXPENSIVE REPAIRS, BUT OBVIOUSLY THIS MUST NOT BE OF ANY HELP. VERY UNHAPPY WITH TREATMENT BY SERVICE DEALER AND FORD (THEY HUNG UP ON ME). IT IS POSSIBLE THAT IT MAY HAVE COINCIDENTAL, BUT NOT THOROUGHLY CONVINCED. IT SHOULD HAVE BEEN RUNNING POORLY IF THAT WAS THE CASE. I BELIEVE THEY SHOULD HAVE SPLIT THE DIFFERENCE IN THE COST SINCE THEY DID NOT PREVIOUSLY FIND A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461826June 15, 2012
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
I LEFT WORK, GOT 3 PARKING SPOTS AWAY, LOST STEERING, BRAKES AND GAS. ENGINE WAS STILL RUNNING. TRANSAXLE LIGHT CAME ON, SHUT OFF VAN, TRIED AGAIN AND IT DROVE MAYBE A FEW FEET AND IT WAS AS IF IT WAS IN NEUTRAL. ENGINE LIGHT, BATTERY LIGHT AND OIL LIGHT CAME ON. SHUT IT DOWN TRIED AGAIN, DROVE ABOUT 10 FEET AND IT DIED. HAD IT TOWED TO VIP WHO HAD NO ANSWERS, TOWED TO FORD WHO SAID IT THERE WAS WATER IN THE PCM. THEY DRIED IT OUT AND SAID GIVE IT A GO. GOT IT HOME DROVE IT ONE DAY AND THE NEXT(AFTER RAINING) IT WOULD NOT MOVE OUT OF DRIVEWAY. IT WOULD GO INTO GEAR BUT HITTING THE GAS WAS AGAIN LIKE IN NEUTRAL. IT WOULD MOVE MAYBE A FEW INCHES AND THEN NO LONGER. THE ENGINE LIGHT CAME BACK ON AND THE VAN BUCKED SOME. TOWED TO FORD AGAIN AND THEY SAID IT IS DEFIANTLY WATER GETTING IN THE PCM. I HAVE BEEN SEARCHING ONLINE AND I SEE MANY PEOPLE COMPLAINING ABOUT THIS ISSUE. I AM WORRIED BECAUSE THERE IS ANOTHER RECALL COMING IN A MONTH OR SO FOR THE TORQUE CONVERTER AND I HAVE 2 SMALL CHILDREN THAT RELY ON THAT VAN. I CAN'T TRADE IT IN CAUSE THEY ARE ONLY WILL TO GIVE US $1000 WHEN WE OWE 6. WE ARE WITHOUT VEHICLE AGAIN, WITH MY HUSBAND AND I HAVING JOBS AND TWO KIDS. I FEEL UNSAFE IN MY VAN, EVEN IF WE ARE TO GET IT FIXED, WE HAVE TO HOPE THE TORQUE CONVERTER DOES NOT GO WHILE WE ARE DRIVING BEFORE THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461239June 11, 2012
POWER TRAIN, ELECTRICAL SYSTEM
DRIVING AND BATTERY LIGHT, ABS AND BRAKE LIGHT ALL ILLUMINATED. NO ISSUES WITH BRAKING. REPLACED PCM IN NOV 2011 FOR SIMILAR ISSUE. CAR AT DEALER FOR A WEEK SO FAR AND INDICATE NEEDS AN ALTERNATOR (MAYBE) AND PCM. MULTIPLE PCM ISSUES REPORTED ON THIS MAKE AND MODEL. TSBS, ETC. WHEN IS ACTION GOING TO BE TAKEN. DEALER INDICATES PART IS ON BACK ORDER FROM FORD. PLEASE TAKE SOME ACTION THIS IS IN ADDITION TO A TORQUE CONVERTER ISSUE ALREADY UNDER RECALL. THE PCM CONTROLS EVERYTHING AND COULD HAVE CAUSED THIS CAR TO FAIL AND HURT SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460909June 7, 2012
POWER TRAIN
TL* THE CONTACT OWNS 2004 FORD FREESTAR. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER). THE CONTACT STATED THAT THE RECALL EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR AND CAUSED FUMES TO RELEASE FROM THE TORQUE CONVERTER. THE CONTACT ALSO HEARD NOISES BEING RELEASING FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED FOR THE LAST SIX MONTHS. THE VEHICLE WAS TAKEN TO LOCAL A MECHANIC AND THE MECHANIC STATED THAT THE FUMES WERE EMITTED FROM THE TORQUE CONVERTER. THE APPROXIMATE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460646June 5, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND AN AUTHORIZED DEALER WAS CONTACTED. THE CONTACT WAS INFORMED THAT THE NECESSARY PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE A TIME FRAME AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HAD BEGUN TO EXPERIENCE A FAILURE IN WHICH THE TRANSMISSION WOULD OCCASIONALLY HESITATE TO CHANGE GEARS. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460120May 31, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, SHE FELT THE TRANSMISSION SLIP WHILE ATTEMPTING TO ACCELERATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY DID NOT HAVE THE NECESSARY PARTS TO PERFORM SERVICE ON THE VEHICLE. IN ADDITION, THE CONTACT WAS ADVISED THAT THE RECALL HAD NOT YET BEGUN AND WAS ADVISED THAT RECALL REPAIRS WOULD BEGIN IN THE NEAR FUTURE (NHTSA CAMPAIGN ID NUMBER: 12V006000 -POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459621May 25, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS AND THE CONTACT CONTINUOUSLY PUMPED THE ACCELERATOR PEDAL. IN ADDITION, THE CONTACT COULD FEEL THE TRANSMISSION FAILING AND CAUSING THE VEHICLE TO BECOME SLUGGISH WHEN ACCELERATING. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000, (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE CONTACT WAS DENIED RECALL REPAIRS BECAUSE SHE WAS ADVISED THAT THE TRANSMISSION WOULD HAD TO COMPLETELY FAIL BEFORE IT COULD BE REPAIRED UNDER THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 104,000. UPDATED 7/18/12 *CN UPDATED 07/25/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459684May 25, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 45 MPH, THE TRANSMISSION BEGAN TO JERK AND SUDDENLY THE ENGINE STALLED WITH AN ILLUMINATION OF THE ENTIRE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS. THE FAILURE RECURRED NUMEROUS TIMES AND HAD BEEN PREVIOUSLY TAKEN TO THE DEALER TEN TIMES WITHIN A TWO YEAR PERIOD. THERE WERE NUMEROUS REPAIRS MADE TO THE VEHICLE IN AN ATTEMPT TO CORRECT THE FAILURE HOWEVER, THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459042May 20, 2012
SEATS, STRUCTURE:BODY
WHILE TURNING A CORNER WE HEARD A LOUD NOISE COMING FROM THE LEFT REAR TIRE. AFTER GETTING HOME WE PULLED THE LEFT REAR TIRE OFF TO INSPECT THE BRAKES, WHICH WERE FINE. WE DID NOTICE THAT THE WHEEL WELL WAS RUSTING OUT AROUND THE THIRD ROW SEAT LATCH. THE LATCH WAS LOOSE AND UPON FURTHER INSPECTION DID NOT LOCK THE THIRD ROW SEAT INTO PLACE. WHEN CARRYING PASSENGERS IN THE BACK SEAT THE LATCH IS PUSHED OUT FAR ENOUGH THAT IT ACTUALLY RUBS ON THE REAR TIRE, WHICH COULD RESULT IN TIRE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458367May 17, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER REQUEST REIMBURSEMENT FOR VEHICLE TRANSMISSION REPAIR *TGW CONSUMER SENT ADDITIONAL CORRESPONDENCE *TGW THE CONSUMER STATED HE RECEIVED A RECALL NOTICE REGARDING A DEFECTIVE TRANSMISSION IN MARCH 2012. THREE YEARS AFTER THE TRANSMISSION FAILED. RECALL# 12V006000. *JB UPDATED 05/24/12 THE TORQUE CONVERTER WAS REPLACED. UPDATED 06/19/12 UPDATED 07/03/12.*JB UPDATED 10/04/12.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458684May 16, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STOPPED ACCELERATING AND WOULD NOT SHIFT GEARS. THE CHECK ENGINE WARNING LIGHT ALSO ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THE DEALER STATED THAT THE WIRING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CONTACT ALSO RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER), BUT THE DEALER WOULD NOT REPAIR THE RECALL, STATING THAT IT WAS NOT RELATED TO THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458738May 16, 2012
STRUCTURE:BODY
3RD ROW BENCH SEAT, DRIVERS SIDE U TYPE BOLT BRACKET( THE INSIDE PIECE THAT THE REAR SEAT LOCKS INTO)...COMPETELY RUSTED THROUGH AND PARTIALY FELL ONTO THE TIRE AND BRAKE ASSEMBLY. THE PASSENGERS SIDE IN ALSO CRACKED AND BRITTLE. THE VAN STILL RUNS FINE BUT WE CANNOT USE THE 3RD ROW SEAT. OUR CHILDEREN WERE SITTING ON IT WHEN IT FINALLY BROKE AND FELL ON THE WHEEL. IT MADE A HELL OF A NOISE . WE WERE ABLE TO GET STOPPED WITHOUT MUCH OF A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458576May 15, 2012
POWER TRAIN
THE VAN WOULD START AND DIE - WHEN IT DID STAY RUNNING YOU COULD PUT IT IN DRIVE OR REVERSE AND IT WOULDN'T MOVE - TOOK IT TO SANDERS FORD IN JACKSONVILLE, NORTH CAROLINA. - THEIR INSPECTION FOUND WATER IN THE PCM CONNECTOR - THEY CLEANED THE PCM CONNECTOR AND APPLIED DIELECTRIC GREASE - THE SERVICE MANAGER ALSO SAID FORD ADVISED THEM TO APPLY A BEAD OF CHAUKING TO DIVERT THE WATER AWAY FROM THE PCM CONNECTOR - IS THIS BEEN A PROBLEM WITH OTHER FREESTAR OWNERS. *JS [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458318May 14, 2012
POWER TRAIN
WATER SEEMS TO FIND ITS WAY INTO THE TRANSMISSION . WHEN THIS OCCURS IT DESTROYS THE TRANSMISSION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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