Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10468429July 31, 2012
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEATING ANCHOR FAILED DUE TO CORROSION PENETRATING THE REAR WHEEL WELL ON THE DRIVER'S SIDE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 78,507.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468149July 29, 2012
POWER TRAIN
IN JANUARY 2012 AS PER RECALL NOTICE THAT WAS ON CNN NEWS, FORD ADVISED US IN MARCH 2012 THAT OUR 2004 FREESTAR WAS BEING RECALLED FOR A FAULTY TORQUE CONVERTER. IF THIS PART WERE TO FAIL, THE VEHICLE WILL CEASE TO FUNCTION. THE FORD WEBSITE STATES THAT THE PART IS STILL NOT AVAILABLE AND WILL NOT BE UNTIL THE 2ND HALF OF 2012 WHICH WE ARE ALREADY IN. FORD STATES THAT THE VEHICLE WILL NOT LOSE ELECTRICAL FUNCTION SO THAT WE CAN USE OUR DIRECTIONAL SIGNALS AND COAST TO A SAFE STOP. HOW CAN THIS BE POSSIBLE IF YOU ARE DRIVING ON A HIGHWAY AT 70 MPH AND THE VEHICLE SUDDENLY LOSES ALL POWER TO GO FORWARD OR BACKWARDS AND YOU HAPPEN TO BE IN A LANE THAT IS NOT ALONGSIDE A MEDIAN? WE RECEIVED A PHONE CALL A COUPLE OF DAYS AGO TELLING US TO CONTACT OUR LOCAL DEALERSHIP AS THE PART MAY BE AVAILABLE. WHEN WE DID MAKE CONTACT WE WERE TOLD YET AGAIN THAT THE PART IS STILL UNAVAILABLE. I CANNOT FATHOM HOW THIS PART CAN TAKE SO LONG TO BE MANUFACTURED AND SENT TO DEALERSHIPS. DOESN'T THE FORD MOTOR COMPANY VALUE LIFE? I FIND IT INEXCUSABLE FOR THEM TO TAKE SO MUCH TIME TO REMEDY A SITUATION, A SITUATION THAT PUTS MY FAMILIES LIFE IN PERIL EVERYTIME WE TAKE IT OUT ON THE ROAD. THERE IS NOTHING THAT THEY CAN USE AS A DEFENSE WHEN THEY HAVE KNOWN FOR SUCH A LONG TIME THAT THIS PROBLEM HAS EXISTED. LISTENING TO THE PHONE INFORMATION ON THE # THAT FORD LISTS IS UTTERLY RIDICULOUS. THEY TELL YOU NOT TO WORRY, JUST PULL OFF TO THE SIDE OF THE ROAD WHEN YOUR VEHICLE WILL NOT GO IN FORWARD OR REVERSE...BUT IT WILL COAST TO A SAFE STOP...THAT IS IF SOMEONE DOESN'T CRASH INTO YOU AS YOU ARE MAKING THE ATTEMPT TO GET OFF THE ROAD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468584July 26, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
LETTER FROM CONGRESSMAN MEEHAN ON BEHALF OF CONSTITUENT RE NHTSA RECALL 12V-006 2004 FORD FREESTAR TRANSMISSION TORQUE CONVERTER (DOT/I# H 2012182) *TGW THE CONSUMER STATED HE IS CONCERNED ABOUT THE SAFETY OF HIS VEHICLE AND WAS TROUBLED BY THE FACT, THAT FORD HAS NOT CONTACTED HIM REGARDING A REPAIR DATE AND REPLACEMENT PARTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467680July 25, 2012
SEATS, STRUCTURE:BODY
THIRD ROW SEAT NO LONGER LATCHES SECURELY, CAUSED BY CORROSION FROM LEFT REAR WHEEL WELL AREA RUINING BODY LATCHING HOLDING SEAT IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467722July 25, 2012
POWER TRAIN
WHILE DRIVING VEHICLE, I LOST ALL POWER TO THE DRIVE TRAIN. ENGINE CONTINUED TO RUN FINE, BUT WOULD NOT MOVE VEHICLE FORWARD OR REVERSE. HAD IT TOWED TO REPAIR SHOP AND WAS ADVISED THAT THE TRANSMISSION HAD FAILED DUE TO BEING FULL OF METAL SHAVINGS FROM THE TORQUE CONVERTER. HAD TO REPLACE COMPLETE TRANSMISSION AT A COST OF $3039.00. SEVERAL MONTHS LATER I GOT A LETTER FROM FORD MOTOR COMPANY ABOUT A PROBLEM WITH THE TORQUE CAUSING THE TRANSMISSION TO FAIL. THEY SAID THEY WOULD SEND MORE INFORMATION LATER. SO FAR I HAVE NO FURTHER INFORMATION FROM FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467003July 23, 2012
SEATS
WHEN ATTEMPTING TO REATTACH THE THIRD-ROW SEAT FROM THE FLAT POSITION, THE DRIVER'S SIDE LATCH ON THIRD-ROW SEAT POPPED OFF - THE PART WAS RUSTED AT THE ATTACHMENT POINT ON THE INTERIOR AND IT FELL ONTO THE GROUND THROUGH A HOLE ABOVE THE REAR LEFT TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467084July 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION OVERHEATED WHILE DRIVING 60 MPH. THE FAILURE OCCURRED WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE TORQUE CONVERTER WAS NOT SUPPLYING FLUID TO THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 198,000 AND THE CURRENT MILEAGE WAS 201,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466577July 19, 2012
POWER TRAIN
MARCH OF 2012 I RECEIVED A RECALL ON MY VAN. I CONTACTED FORD AND WAS TOLD THAT THE PARTS(TORQUE CONVERTER) WERE NOT AVAILABLE AND I WOULD RECEIVE A SECOND LETTER WHEN THEY DO. IT IS NOW NEAR THE END OF JULY AND AFTER SEVERAL PHONE CALLS TO FORD I AS OF YET HAVE NOT RECEIVED ANY INFORMATION ON GETTING THIS FIXED. A FRIEND ALSO HAS A FREESTAR AND HAS ALREADY RECEIVED HER LETTER AND HAS APPOINTMENT TO GET HER'S FIXED AND HAS NO PROBLEMS WITH HER VAN. MINE HAS ALREADY BEEN DIAGNOSED BY AN ASE CERTIFIED MECHANIC THAT THE TORQUE CONVERTER IS GOING AND IS A DANGER TO DRIVE ANYWHERE BUT IN TOWN (5 MILE LONG ISLAND WITH NO HILLS). SEEMS TO ME THAT AFTER SEVERAL PHONE CALLS,FORD WOULD PUT THOSE THAT ARE HAVING PROBLEMS WITH THEIR VEHICLES AT THE TOP OF THEIR LIST AND NOT GO IN WHATEVER ORDER THEY HAVE DEEMED FIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466525July 18, 2012
POWER TRAIN
STARTED IN FEB 2012 WITH THE TORQUE CONVERTER - THEN THE PCM WHICH LEAD TO DIFFERENT ELECTRICAL ISSUES - FROM DASH LIGHTS STAYING ON RUNNING THE BATTERY DEAD - A FORD DEALER SAID THE PCM WAS GETTING WET BECAUSE OF A MANUFACTURING ISSUE OR DESIGN FLAW - THERE FIX FROM CORPORATE FORD WAS TO REDIRECT THE WATER AWAY FROM THE PCM BY LAYING DOWN A BEAD OF CHALK ( THAT'S FORDS RAIN KIT SERVICE BULLETIN #TSB-06-14-10 ) - BUT BY THAT TIME I WAS TOLD THE PCM COULD ALREADY BE DAMAGED - HERE IT IS JULY 18 2012 MY FREESTAR IS AGAIN AT A FORD DEALERSHIP - I AM THINKING THE ONLY WAY TO RESOLVE THIS IS TO INCLUDE THE ATTORNEY GENERAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466036July 17, 2012
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT IT CONTINUED TO STALL. THE FAILURE OCCURRED FOUR DIFFERENT TIMES AFTER RAINY WEATHER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465490July 13, 2012
POWER TRAIN
WHILE DRIVING AT 65MPH, THE TRANSMISSION WENT OUT WITH NO PROBLEM IN THE ENGINE AND THE VEHICLE COASTED TO A STOP ON THE HIGHWAY IN FRONT OF A RED LIGHT. THE CAR WOULD NOT GO FORWARD, IT WOULD NOT REVERSE, EVEN THOUGH THE LEVER FROM THE ENGINE TO THE TRANSMISSION MOVED BACK AND FORTH FINE. THE CAR COST ME A LARGE SUM TO TOW, AND THE FORD DEALER THEN CHARGED ME $100 FOR A DIAGNOSTIC THAT WAS PERFORMED APPARENTLY WITHOUT MOVING THE CAR FROM THE PARKING SPOT WHERE THE TOW TRUCK HAD DROPPED IT OFF. THEY NOW WANT $500 TO DO A DIAGNOSTIC ON THE TRANSMISSION ITSELF, AND IF THEY DO THE WORK, THAT WILL BE INCLUDED INTO THE TOTAL. THE DEALER DID NOT MENTION ANY RECALL, AND WERE INSTEAD TRYING TO PERSUADE ME TO GET A NEW FACTORY REBUILT TRANSMISSION FOR $3500.. I FOUND OUT ABOUT THE RECALL FOR THE TORQUE CONVERTER ON A FORUM, AND THE MALFUNCTION OF THAT PIECE OF EQUIPMENT EXPLAINS EXACTLY THE SYMPTOMS MY CAR HAD. I UNDERSTAND THAT FORD IS ONLY GOING TO PAY $1450 TO REPLACE THE TORQUE CONVERTER, AND TAKE NO RESPONSIBILITY FOR THE TRANSMISSION THAT IS NOW FULL OF SHAVINGS. EVERY MECHANIC I'VE TALKED TO, SAYS ON PRINCIPAL AND FOR SAFETY REASONS, THE ENTIRE TRANSMISSION NEEDS REPLACED. FORD IS SAYING THAT JUST REPLACING THE TORQUE CONVERTER FOR $1450 WHILE LEAVING THE SHAVINGS INSIDE THE TRANSMISSION, IS ALL THAT IS NECESSARY; THE TRANSMISSION WILL FUNCTION NORMALLY EVER AFTER. WHO IS RIGHT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465573July 13, 2012
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
HAD POWERTRAIN SYMPTOMS RELATED TO FORD TSB 06-14-10, FOR ENGINE/TRANSMISSION DRIVEABLITY. HAD VEHICLE TOWED BECAUSE I HAD NO REVERSE & FORWARD ENGAGEMENT, AND HIGH IDLE IN NEUTRAL. FORD DEALER, FIXED TRANSAXLE PER SAFETY RECALL 11S25, AND TSB 06-14-10, FOR WATER ENTERING THE PCM. DEALER RETURNED OUR VEHICLE ON JULY 10TH, EVERYTHING APPEARED OKAY. ONE JULY 11TH, THE VAN BEGAN HAVE SHIFT ISSUES, AND THEN STALL GOING DOWN THE ROAD AT 20-25MPH. IF THE PCM IS DAMAGED FROM WATER, THEN WHY DON'T THEY REQUIRE REPLACEMENT IN THE TSB. THIS IS A SERIOUS SAFETY ISSUED, ESPECIALLY AT 70MPH ON A FREEWAY. THIS TSB SHOULD BE RECONSIDERED AS A SAFETY RECALL. HOW MANY PEOPLE SHOULD BE INJURED OR KILLED DUE TO THIS CONDITION? ONE IS TO MANY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464688July 9, 2012
POWER TRAIN
I WAS STOPPED AT A RED LIGHT. I THEN PROCEEDED TO CROSS THE INTERSECTION WHEN THE LIGHT TURNED GREEN AND MY VAN JUST STOPPED WITHOUT ANY WARNING. HAD IT TOWED AND WAS TOLD I NEEDED A NEW TRANSMISSION AND TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464703July 9, 2012
STEERING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT THAT WHILE DRIVING 60 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THERE WAS NO WARNING PRIOR TO THE FAILURE. THE STEERING WHEEL STARTED SQUEALING WHENEVER THE CONTACT TRIED TO MAKE A TURN. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE VIN WAS NOT ACCEPTED. THE FAILURE AND CURRENT MILEAGES WERE 69,075.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464243July 5, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR WHEEL WELLS WERE COMPLETELY RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED AND THE CONTACT WAS INFORMED THAT THE DEALER WOULD NOT TOUCH THE VEHICLE TO AVOID THE LIABILITY. THE RUST HAD DAMAGED THE LUGS FOR THE SEAT BELT ANCHORS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464930July 5, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER STATES THAT THE PARTS FOR THE TORQUE CONVERTER OUTPUT SHAFT RECALL ARE NOT AVAILABLE. *KB THE CONSUMER STATED HE EXPERIENCED LOSS OF POWER WHILE DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464285July 5, 2012
POWER TRAIN
REQUEST UPDATE STATUS ON SAFETY RECALL NOTICE 11S25 NHTSA RECALL 12V-006, WORN SPINES IN TRANSMISSION TORQUE CONVERTER. I CONTACTED FORD CUSTOMER RELATIONSHIP CENTER PER THEIR MARCH 2012 RECALL LETTER. I WANT TO TAKE MY 2004 FREESTAR TO A LOCAL SAN ANTONIO DEALER TO IMPLEMENT THIS RECALL BEFORE ANY FATAL ACCIDENTS OCCUR WITH MY VEHICLE. FORD REPRESENTATIVE STATED THEY HAD UNTIL 2ND QUARTER 2012 TO BEGIN THIS RECALL. MY LOCAL DEALERS REFUSE TO EVEN CHECK MY TRANSMISSION OR ORDER REPLACEMENT PARTS UNTIL THEY RECEIVE A SECOND LETTER FROM FORD CORPORATE HEADQUARTERS. BECAUSE IT IS NOW 3RD QUARTER 2012, FORD MOTOR COMPANY IS IN NON-COMPLIANCE WITH YOUR RECALL. IF POSSIBLE, PLEASE PROVIDE ME WITH AN UPDATE STATUS (IF ANY) ON THIS RECALL AND NOTE THE INACTION AND INSENSITIVE RESPONSE BY FORD MOTOR COMPANY REGARDING THIS VITAL SAFETY RECALL. THANK YOU FOR YOUR TIME AND ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463554June 29, 2012
ELECTRICAL SYSTEM, ENGINE
UPON EXITING THE FREEWAY ONTO SECONDARY STREET THE VEHICLE STALLED OUT COMPLETELY. WE LOST ALL DRIVING FUNCTION, POWER STEERING ETC IN AN INSTANT. LUCKILY IT WAS LATER IN THE EVENING AND NOT MUCH TRAFFIC WAS BEHIND US AS THIS ROAD IS TYPICALLY VERY CONGESTED. WE WERE ABLE TO GLIDE INTO A TURN LANE AND OFF OF THE MAIN ROAD. THE VEHICLE WOULD NOT START AND HAD TO BE TOWED. LOCAL FORD DEALER CONCLUDED THE PCM SHORTED OUT AND THERE WAS A BLOWN IGNITION COIL. WE HAD CAR TOWED FOR SECOND OPINION AS WE COULD NOT BELIEVE THAT AT 40,000 MILES THE ENTIRE COMPUTER THAT CONTROLS THE ENGINE WOULD SHORT FOR NO APPARENT REASON. OUR REGULAR AUTO SHOP AGREED THAT THE PCM HAD SHORTED CAUSING IGNITION COIL TO FAIL AND BOTH HAD TO BE REPLACED RESULTING IN $1200 IN FEES/SERVICES AND A WEEK WITHOUT OUR VEHICLE SINCE THE PART (ACCORDING TO THE SERVICE SHOP) SHOULD NEVER GO BAD AND THEY DON'T KEEP THEM IN STOCK. WE FEEL AS IF FORD SHOULD BE HELD RESPONSIBLE FOR THEIR FAULTY MANUFACTURING AS WE DID NOTHING TO AID IN THE FAILING OF THIS PART AND MINIMAL MILEAGE/ WEAR AND TEAR HAS OCCURRED TO THE VEHICLE. WE WERE MERELY A FAMILY DRIVING HOME (WITH TWO TODDLERS) FROM A FATHER'S DAY DINNER WHO ENDED UP AT SIGNIFICANT SAFETY RISK WHEN OUR VAN JUST STOPPED MOVING, THANK GOODNESS FOR THE SLOW TRAFFIC FLOW THAT EVENING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463592June 29, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE NOT AVAILABLE AND POSSIBLY WOULD NOT BECOME AVAILABLE FOR APPROXIMATELY THREE YEARS. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE CONTACT STATED THAT THE PARTS WERE SUPPOSED TO BE AVAILABLE AT THE CURRENT TIME AND WAS NOT BEING HONORED WITHIN A REASONABLE TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/08/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463393June 28, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS SEVERE HESITATION AND THEN IMMEDIATELY THE TRANSMISSION COMPLETELY LOSS POWER. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE TORQUE CONVERTER UNDER THE NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). TWO WEEKS AFTER THE REPAIR WAS PERFORMED, THE TRANSMISSION WOULD NOT FUNCTION IN THE REVERSE GEAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/6/12 *CN UPDATED 08/16/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar