Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10553460November 22, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT TRANSMISSION SPECIALIST, WHO INFORMED THE CONTACT THAT THE TORQUE CONVERTER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS ALSO PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN) HOWEVER, SIX MONTHS AFTER THE REMEDY WAS PERFORMED THE FAILURE RECURRED. THE RECALL REPAIR FAILED TO CORRECT THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 76,956 . ..UPDATED 01-10-14 *BF THE CONSUMER STATED THE DEALER INSTALLED A FAULTY TORQUE CONVERTER, OR DIDN'T INSTALL IT CORRECTLY, PER THE RECALL NOTICE. THE TRANSMISSION FAILED FIVE MONTHS AFTER THE REPLACEMENT OF THE TORQUE CONVERTER. UPDATED 01/15/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551335November 7, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANS AXLE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TORQUE CONVERTER CLUTCH SOLENOID WAS DEFECTIVE. AS A RESULT, THE TRANSMISSION NEEDED TO BE REBUILT AND THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550508November 1, 2013
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 20 MPH, THE THIRD SEAT ANCHOR POINT BROKE SENDING THE SEAT FORWARD. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE FAILURE WAS DUE TO CORROSION. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549319October 24, 2013
VISIBILITY:GLASS, SIDE/REAR
AFTER DRIVING TO THE STORE WITH MY KIDS I OPENED THE DRIVERSIDE SLIDING DOOR TO GET MY KIDS OUT. THE REAR QUARTER WINDOW EXPLODED. I COULD NOT FIND ANYWHERE WHERE THAT IT MADE CONTACT. NOW THEIR IS GLASS EMBEDDED IN CARSEATS AND CHILD SAFETY SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548156October 16, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT WHEELS WOULD EXHIBIT A LOUD, ABNORMAL NOISE. THE NOISE WAS MOST PROMINENT WHEN THE CONTACT WAS ATTEMPTING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ROTORS AND HUB ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547607October 11, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL, POWER TRAIN
I CURRENTLY OWN A 2004 FORD FREESTAR MINIVAN. I HAVE BEEN EXPERIENCING START PROBLEMS FOR A COUPLE OF WEEKS NOW. I DROVE THE CAR ABOUT 10 MILES TO GET GAS. I TURNED THE ENGINE OFF TO FUEL UP. I ATTEMPTED TO START THE VEHICLE AND IT WOULD NOT START. I CALLED MY HUSBAND TO TRY TO JUMP START THE VEHICLE AND IT WORKED. DROVE THE CAR 1/4 MILE DOWN THE ROAD TO AUTOZONE TO HAVE THE BATTERY TESTED. THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE SEEMED TO BE REPAIRED AFTER THE BATTERY WAS REPLACED. ABOUT 5 DAYS AFTER THE BATTERY WAS REPLACED THE VEHICLE WOULD NOT START AFTER SEVERAL ATTEMPTS. I CALLED AAA TO HAVE IT TOWED TO THE FORD DEALERSHIP FOR REPAIRS. THE AAA MECHANIC TRIED TO START IT BEFORE JUST TOWING IT. HE MOVED THE SHIFTER TO NEUTRAL AND BACK AND STARTED TO VEHICLE RIGHT UP. MAYBE I DID NOT HAVE THE SHIFTER IN THE PROPER POSITION? SINCE THEN, THE VEHICLE HAS NOT STARTED UP QUITE A FEW TIMES....AT RANDOM TIMES, OVER THE LAST FEW DAYS. I WAS STRANDED AT THE DOCTORS OFFICE WITH A NO START. CALLED AAA AGAIN FOR A TOW AGAIN. HOWEVER, RIGHT BEFORE AAA GOT TO ME....THE VEHICLE STARTED RIGHT UP. I CANCELLED THE AAA CALL AND DROVE STRAIGHT TO THE DEALERSHIP FOR REPAIR. THE FORD DEALERSHIP CAN NOT FIND ANY PROBLEM AS TO WHY THE VEHICLE WILL NOT START. IT STARTS EVERY TIME FOR THEM. THE ALTERNATOR AND THE STARTER ARE FINE. THE BATTERY HAS BEEN REPLACED AND THERE ARE NO TRANSMISSION ERROR CODES BEING EMITTED.I HAVE A HUNCH THAT THIS IS AN ELECTRICAL PROBLEM. IT ISN'T ANYTHING ELSE. THE FORD DEALERSHIP EXPLAINED THAT THEY TOOK A LOOK AT THE PCM BUT COULD NOT SEE ANY WATER CORROSION. SO THEY DID NOT REPLACE IT. SO NOW, I AM FACED WITH PICKING UP THE VEHICLE AND NOT KNOWING WHEN I'LL BE STRANDED AGAIN BECAUSE THE VEHICLE WILL NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546003September 28, 2013
ENGINE, POWER TRAIN
MULTIPLE TIMES SINCE APRIL 2013 THIS VEHICLE HAS STARTED STALLING AT STOP SIGNS AND TRAFFIC LIGHTS, WHEN SHIFTING GEARS THE VEHICLE'S GAS WOULD HAVE TO BE SLIGHTLY ACCELERATED FIRST AND THEN IT WOULD MOVE IN ITS GEAR WITH FORCE. STARTING IN JULY ALL THE VEHICLE'S POWER WOULD CUT OFF AT TRAFFIC LIGHTS AND STOP SIGNS AND WOULD HAVE TO BE RESTARTED. AFTER RECEIVING NOTICE OF THE 2013 RECALL FOR THE TORQUE CONVERTER AND TAKING IT TO A FORD DEALERSHIP, IT WAS THEN TOLD BY A DEALERSHIP SERVICE REP THAT THE TRANSMISSION WOULD NEED TO BE REPLACED DUE TO EXCESSIVE FLUIDS FROM THE TORQUE CONVERTER AFFECTING THE TRANSMISSION AND DAMAGING IT. THIS HAS TAKEN PLACE SEPT. 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544744September 23, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TORQUE CONVERTER RECALL NOTICE. *SMD THE CONSUMER STATED THE FIRST TIME THE TORQUE CONVERTER FAILED, IT WAS REPLACED UNDER WARRANTY AND THE ALL HE HAD TO PAY WAS A $100 DEDUCTIBLE. THE CONSUMER RECEIVED A RECALL NOTICE, AND THE LETTER STATED IF THE WORK HAD ALREADY BEEN PERFORMED, A REFUND WOULD BE ISSUED. THE CONSUMER RECEIVED HIS $100 BACK. HOWEVER, ON AUGUST 3, 2013, THE TORQUE CONVERTER FAILED AGAIN. THE SERVICE TECHNICIAN CONTACTED FORD, TO SEE IF ANY ASSISTANCE WAS AVAILABLE. FORD DENIED ANY FINANCIAL HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544723September 21, 2013
POWER TRAIN
ON THE WAY HOME FROM A DAY TRIP ABOUT 20 MILES FROM HOME WE GO THRU A BUSY INTERSECTION, ABOUT HALFWAY THRU WE LOSE ALL POWER LIKE IT HAS COME OUT OF GEAR. WE ARE LUCKILY ABLE TO COAST THRU. WHEN WE STOP ENGINE RUNS BUT HAVE NO FORWARD OR REVERSE GEAR. WE TAKE IT FOR THE RECALL AND THEY HAPHAZARDLY FIX TRANSMISSION, NOW LESS THAN 1500 MILES LATER THERE IS ALL KINDS OF NOISE AND HIGHWAY VIBRATION FROM DRIVETRAIN. FORD SAYS ITS NOT RELATED, BUT HOW CAN THAT BE. I FEEL ITS A MATTER OF TIME BEFORE THE TRANSMISSION FALLS OUT AGAIN. ITS NOT RIGHT THAT FORD HAS A KNOWN TRANSMISSION PROBLEM WITH THESE VEHICLES BUT ARE NOT FIXING THEM PROPERLY. IT FEELS LIKE A SCAM, THEY DO AS LITTLE AS POSSIBLE ON THEIR RECALL FIX SO THEY CAN SOAK YOU WHEN YOU HAVE TO BRING IT BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544515September 19, 2013
POWER TRAIN
I WAS LEAVING MY RESIDENCE IN MY 2004 FREESTAR WHEN IT ALL OF A SUDDEN JUST CUT OFF. IT STARTED RIGHT BACK UP AND SHUT OFF AGAIN, STARTED BACK UP DROVE ABOUT 100 YARDS SHUT OFF AGAIN. I DROVE IT BACK TO MY HOUSE AS I HAD BARELY GOTTEN OUT OF MY DRIVE. HOWEVER TO DRIVE IT BACK TO THE HOUSE I HAD TO CONTINUALLY RESTART THE VEHICLE. NEXT DAY GOT IN IT AND IT WOULD NOT GO IN REVERSE AND IN NEUTRAL THE ENGINE IDLED UP VERY HIGH. I PUT IT IN DRIVE IT MOVED, PUT IT BACK IN REVERSE NOTHING REPEATED THIS ACTION, HEARD A LOUD CLICK AND VAN WENT IN REVERSE. AFTER A FEW MINUTES IT SEEMED TO CHANGE GEARS SITTING IN THE DRIVE. I HAVEN'T DRIVEN IT ANY WHERE, SCARED TO. ALSO WE JUST PURCHASED THIS VAN USED 10 DAYS AGO. DEALER SAID BRING IT IN HAS A 30 DAY WARRANTY. DID I MENTION IT RAINED SUNDAY AND I DIDN'T ATTEMPT TO DRIVE IT UNTIL WEDNESDAY AND ALL THIS STARTED. READ ON THIS SIGHT ABOUT ALL THE PCM PROBLEMS AFTER RAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543344September 12, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 75 MPH THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AFTER 2 HOURS BUT DID NOT OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT A FAILED SEAL WAS ALLOWING WATER TO LEAK INTO THE TRANS-AXLE VENT CAUSING A FAILURE TO THE PCM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542555September 9, 2013
POWER TRAIN
I LOST POWER ALL OF A SUDDEN THROUGH THE TORQUE CONVERTER. THERE IS A RECALL ON SPECIFIC FREESTARS, BUT NOT MINE. I HAVE THE SAME ISSUE AS THE OTHERS. I ALMOST WAS HIT PULLING ONTO THE HIGHWAY BY A LARGER TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541999September 5, 2013
ENGINE, FUEL SYSTEM, GASOLINE
INTERMITTENTLY, WHEN I AM IDLING IN DRIVE (LIKE AT A LIGHT) WITH MY FOOT ON THE BRAKE, THE VAN WILL BEGIN TO SURGE AND LURCH FORWARD, SOMETIMES VIOLENTLY. ONLY PRESSING HARD ON THE BRAKE WILL KEEP IT FROM MOVING FORWARD AND CAUSING A CRASH. SOMETIMES HAPPENS IN REVERSE ALSO. THE TACHOMETER WILL SURGE UP TO HIGHER RPMS AND BACK DOWN AS IT LURCHES. SOMETIMES, IF IT IS VIOLENT ENOUGH, THE BATTERY LIGHT WILL FLASH OFF AND ON AS IF THE VEHICLE IS ABOUT TO STALL. SEEMS VERY DANGEROUS AS IT COULD CAUSE AN ACCIDENT WITH A NEARBY VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542114September 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537263August 26, 2013
POWER TRAIN
FORD ISSUED A RECALL FOR LOSS OF FORWARD POWER DUE TO A TORQUE CONVERTER ISSUE. MY VEHICLE DID NOT EXHIBIT THE SYMPTOMS BUT I DECIDED IT WOULD BE A GOOD IDEA TO HAVE IT DONE, I WAS PLANNING TO KEEP THE VEHICLE FOR A WHILE. THE DEALERSHIP SAID IT WOULD TAKE 2 DAYS. THEY HAD VEHICLE OVER A WEEK. THAT WAS DECEMBER 2012. THEY HAD A PROBLEM; THEY DID NOT TELL ME. NOT LONG AFTER GETTING THE CAR BACK, I KNEW SOMETHING WAS DIFFERENT, I COULD NOT PUT MY FINGER ON IT. SOMETIME IN APRIL/MAY 2013 TIME FRAME, I HAD A COUPLE OF INCIDENTS WHERE THE CAR WOULD NOT GO FORWARD. I STOPPED, PUT THE CAR IN PARK, THEN DRIVE AND I WAS OK. I THOUGHT IT WAS A LINKAGE ADJUSTMENT ISSUE. THEN IN JUNE, IT FAILED WHILE GOING UP A HILL ON A VERY BUSY ROAD. I TURNED INTO A DRIVEWAY, BACK OUT, AND WENT DOWN THE HILL AND LIMPED TO THE DEALERSHIP. MY CAR WAS EXHIBITING THE EXACT SAME SYMPTOMS OF THE RECALL. THE DEALERSHIP SAID IT WAS DUE TO A ROTTED DIPSTICK HOUSING ASSEMBLY AND THAT MY REPAIR BILL WAS OVER $3500. I LET CAR SIT BECAUSE I DON'T HAVE MONEY. AFTER STEWING ABOUT THIS FOR MANY WEEKS, I CONTACTED FORD TO COMPLAIN. IN DECEMBER, THE MECHANICS WHO WORKED ON THE TRANSMISSION WOULD HAVE HAD TO DISCONNECT THE DIP STICK HOUSING. THEY HAD TO KNOW IT WAS RUSTY AND MAY HAVE EVEN DAMAGED IT TO THE POINT OF ALLOWING WATER IN. THEY IGNORED THAT DANGER. SINCE THE SYMPTOMS OF THE ISSUE ARE EXACTLY THE SAME AS DESCRIBED IN THE RECALL, THERE IS THE POSSIBILITY THAT FORD IS NOT BEING HONEST ABOUT THE REAL SOURCE OF THE PROBLEM. ADDITIONALLY, HOW MANY OF THEIR MODEL LINES USE THE SAME MATERIAL FOR THEIR DIP STICK HOUSING. IF THIS HAPPENS ON A HEAVY INTERSTATE, THIS COULD RESULT IN A MULTI CAR PILEUP AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537298August 26, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), THE VEHICLE LEAKED TRANSMISSION FLUID. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE DEALER REPAIRED THE VEHICLE TRANSMISSION AGAIN. THE CONTACT ALSO STATED THAT THE VEHICLE CONTINUED TO LEAK TRANSMISSION FLUID AFTER THE SECOND REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537058August 24, 2013
FUEL SYSTEM, GASOLINE
STARTING ABOUT A YEAR AGO THIS VEHICLE SHOOTS GAS OUT WHILE TRYING TO FILL UP. GAS WILL SHOOT OUT ALL OVER WHOMEVER IS PUTTING IT IN. IT ALSO SHUTS THE PUMP OFF WITHOUT BEING FULL.THIS HAPPENS EVERY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536757August 22, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WAS DRIVING WITH CRUISE CONTROL AND VEHICLE STARTED LURCHING WHILE DRIVING. WHILE IN PARK RPMS GO UP AND DOWN. FEEL LIKE VEHICLE IS STRUGGLING. HAD RECALL ISSUE TAKEN CARE OF LAST MONTH. DOORS ALSO LOCK WHEN THEY WANT TO AND SOMETIMES WINDOWS DON'T WORK. ALWAYS HAPPENS AFTER RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536525August 21, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS UNOCCUPIED AND IN PARK, IT ERRONEOUSLY ROLLED AWAY AND CRASHED INTO A HOUSE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 178,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10536153August 19, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar