Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10583378April 17, 2014
UNKNOWN OR OTHER
THE VAN WON'T START IN THE MORNING WHEN LEFT OVERNIGHT. I HAVE BROUGHT A NEW BATTERY AND ALTERNATOR STILL WON'T START. HAVE TO JUMP START THE VAN IN THE MORNING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579464April 13, 2014
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
IN NOVEMBER OF 2013, OUR 2004 FORD FREESTAR QUIT WORKING. YES, WE HAD THE TORQUE CONVERTER RECALLED AND PUT ON BACK WHEN THEY HAD THAT RECALL. NOVEMBER WAS THE FIRST TIME WE HAD THIS HAPPEN TO OUR CAR. IT WAS RAINING, AND OUR CAR WOULD NOT GO INTO GEAR, IT QUIT WORKING. WHAT MADE THIS BAD IS THAT IT WAS ON THE FREEWAY! MY HUSBAND PUT IT INTO NEUTRAL, BUT WE STILL DID NOT HAVE STEERING CAPABILITIES AND MANAGED TO GET US OVER TO THE SHOULDER. WE HAD TO BE TOWED TO A DEALERSHIP. THE DEALERSHIP THEN STATED THAT MANY PEOPLE WERE HAVING THE SAME ISSUE WITH THE ELECTRONICS GETTING WET, SO HE DRIED IT, THEN LET IT SET FOR A COUPLE DAYS AND CAULKED IT. WE THOUGHT THAT WOULD END THOSE PROBLEMS. NOT. (NOTE: THIS HAD COST US 450.00) THEN LESS THAN 2 MONTHS, THE SAME EXACT THING HAPPENS, ONLY THIS TIME WE ARE STUCK IN A SHOPPING CENTER AND COULD NOT GET OUR CAR INTO GEAR AGAIN. WE TOOK IT BACK TO THE DEALERSHIP TO WHICH THEY REPLIED THAT WE NEEDED A NEW ELECTRIC MODULE. HOW MUCH? $1500.00!!! IN LESS THAN 2 MONTHS, WE SPENT ALMOST 2,000.00! THIS WAS DONE IN FEBRUARY. HERE IT IS NOW APRIL AND GUESS WHAT? THE SAME EXACT PROBLEM IS TAKING PLACE AGAIN!! WE ARE NOT ALONE, THERE ARE MANY PEOPLE FACING THE SAME PROBLEMS WE HAVE HAD, LOOK AROUND AT THE BOARDS ONLINE AND YOU WILL SEE THAT EVERYONE HAS THE SAME ISSUES!! SOME INVESTIGATIONS NEED TO BE OPENED OR REOPENED AS THIS IS NOT RESOLVED AND LAWSUITS WILL BE FILED IF SOMEONE GETS HURT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576638April 7, 2014
POWER TRAIN
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TRANSMISSION TORQUE CONVERTER RECALL NOTICE. *SMD THE CONSUMER STATED PRIOR TO THE RECALL, THE TORQUE CONVERTER FAILED. THE REPAIR COST WAS $1,180.83. THE CONSUMER REQUESTED REIMBURSEMENT. THE CONSUMER ASKED THE DEALER WAS THE PART INSTALLED DEFECTIVE, AND HE STATED IT PROBABLY WAS. THE CONSUMER RECEIVED A REFUND CHECK. HOWEVER, HE WAS CONCERNED ABOUT THE PART BEING DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578138April 7, 2014
SEATS
I HAVE A 2004 FORD FREESTAR THAT HAS THIS EXACT PROBLEM 13V081000. I CALLED THE DEALER AND SINCE I'M IN KANSAS THEY WILL NOT TAKE CARE OF THE REPAIRS. I HAVE PHOTOS AND THIS IS EXACTLY WHAT IS DESCRIBED IN THE RECALL. MY BACK SEAT CANNOT LOCK FORWARD. THIS IS A SAFETY ISSUE. CAN YOU PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576777April 2, 2014
POWER TRAIN
WIFE WENT TO MAKE A LEFT TURN AT 2 STATE HIGHWAY INTERSECTION. UPON ACCELERATING THE VAN FAILED TO MOVE CAUSING HER TO BE STRANDED IN THE MIDDLE OF THIS BUSY INTERSECTION. SEVERAL ATTEMPTS OF SHIFTING FINALLY MADE IT INTO PARKING LOT. TOWED VEHICLE TO TRANSMISSION SHOP TO BE TOLD IT IS THE TORQUE CONVERTER PROBABLY A BROKEN SPLINE. OF COURSE THIS VIN# IS NOT PART OF THE ORIGINAL RECALL EVEN THOUGH IT HAS THE EXACT SAME SYMPTOMS AND RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576947April 2, 2014
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT SHE RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) AND WAS CONCERNED FOR HER SAFETY BECAUSE THE DEALER STATED THAT THE PARTS WERE NO LONGER AVAILABLE AND IN ORDER TO REPAIR THE VEHICLE, THEY WOULD NEED TO EITHER USE PARTS FROM A DIFFERENT MANUFACTURER OR PERMANENTLY REMOVE THE REAR SEAT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575765March 31, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING ON THE INTERSTATE WHEN SUDDENLY WITHOUT WARNING THE TRANSMISSION WAS NO LONGER ENGAGED AND IT RESULTED IN COMPLETE LOSS OF POWER AND I HAD TO COAST TO A STOP IN FREEWAY TRAFFIC AND TRY TO GET TO THE SIDE OF THE ROAD IN TIME. SEMI TRUCKS WERE WHIZZING PAST ME AT 75 MPH. I BOUGHT THIS VEHICLE FROM THE FORD DEALERSHIP IN ABILENE, TX ABOUT ONE MONTH AGO AND WAS NOT TOLD ABOUT ANY RECALLS TO THE TORQUE CONVERTER. THIS COULD HAVE EASILY RESULTED IN MY DEATH. I AM HIGHLY PISSED. WHY THE HELL DIDN'T THE DEALERSHIP REPLACE THIS BEFORE SELLING ME THIS VEHICLE FOR 7K? AND WHAT WILL BE DONE ABOUT DEALERSHIPS LETTING VEHICLES DRIVE OFF THE LOT LIKE THIS WHEN THEY KNEW ABOUT THE RECALL AND DID NOTHING AND SAID NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573522March 19, 2014
ELECTRICAL SYSTEM
PCM MODULE GOT WATER IN IT. HAD IT REPLACED BY DEALER, CHARGED 765.02. NOW 14 MONTHS LATER CAR BACK IN DEALER FOR SAME ISSUE AND THEIR ONE YEAR SERVICE WARRANTY HAS EXPIRED. ABOUT READY TO SPEND ANOTHER 800.00 TO FIX. OBVIOUSLY A DESIGN FLAW, NO QUESTION ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564241February 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION WOULD INDEPENDENTLY SWITCH GEARS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563998February 12, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN, VEHICLE SPEED CONTROL
JUST PURCHASED THIS USED 2004 FREESTAR. WITHIN DAYS THE ENGINE WOULD FAIL WHILE DRIVING. TRANSMISSION SHIFTING ISSUES. NOT STARTING. ETC.. HAD TRANSMISSION REPLACED BEFORE KNOWING OF RECALL ON THAT ITEM. STILL HAD THE ISSUES. PULLED OUT PCM AND IT WAS FILLED WITH WATER. INSTALLED NEW ONE. I LIVE IN FLORIDA. RAINY SEASON. ISSUES HAPPENED AGAIN WITHIN A WEEK. NEW PCM REMOVED AND WAS FILLED WITH WATER. I MYSELF FOUND THE SERVICE BULLETIN ABOUT THE ISSUE AS WELL AS SEVERAL COMPLAINTS BY OWNERS ON THE INTERNET. MY LOCAL DEALERSHIP WALKER FORD SWEPT THE ISSUE UNDER THE RUG AND WANTED TO CHARGE $900 TO FIND THE LEAK. I SHOWED THEM THE BULLETIN THAT THEY WERE UN AWARE OF. THEY WOULD NOT REPLACE MY PCM WITHOUT CHARGING ME AGAIN. WENT TO ANOTHER DEALERSHIP AND PAID FOR NEW PCM AND TOLD THEM TO PERFORCE SERVICE BULLETIN. SEEMED FINE UNTIL LAST 6 MONTHS. STARTING TO STALL A LOT. HIGH HUM WHEN ACCELERATING AND TURNING. MORE RESEARCH ONLINE AND I FOUND 2 MORE RECALLS ON VEHICLE. THE PCM ISSUE SHOULD BE A RECALL. FIND OUT HOW TO PERMANENTLY FIX THE ISSUE AND PERFORM IT FOR FREE WITH A NEW PCM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560848January 21, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I RECEIVED RECALL ON MY FREESTAR IN 2012, ON THE TORQUE CONVERTER, IT WAS FIXED BUT HAD STARTED TO SLIP SHORTLY AFTER GETTING IT FIXED. 16 MONTHS LATER I FOUND MYSELF WITHOUT ANY POWER. I TOOK IT TO SHOP AND WAS TOLD IT WAS ON RECALL BUT SINCE I HAD IT FIXED 16 MONTHS PRIOR THAT IT NO LONGER WAS WARRANTED. IF THEY REPLACED THE TORQUE CONVERTER WITH A "FIXED" ONE THEN I SHOULD NOT HAVE HAD TROUBLE SO SOON. FORD IS WANTING ME TO PAY 1800 TO FIX THEIR MESS UP.. I WONDER WHAT MY RIGHTS ARE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559835January 14, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN). THE CONTACT STATED THAT AFTER THE REPAIRS AND ATTEMPTING TO SHIFT INTO DRIVE, THERE WAS A SUDDEN LOSS OF ENGINE POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE TRANSMISSION FAILED DUE TO A FAULTY TORQUE CONVERTER. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 90,945. THE CONSUMER STATED THE REPLACEMENT TORQUE CONVERTER FAILED. HE STATED THERE WERE NO PROBLEMS, PRIOR TO THE REPLACEMENT. UPDATED 02/05/14..UPDATED 02/06/14 *BF UPDATED 02/10/14 UPDATED 2/12/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557360December 26, 2013
POWER TRAIN
TOOK VAN INTO DEALERSHIP PER RECALL FOR TORQUE CONVERTER. RECEIVED VEHICLE BACK 3 WEEKS LATER. HEARD A TICKING NOISE THAT PROGRESSIVELY GOT WORST. MADE A APPOINTMENT TO RETURN VEHICLE TO DEALER AND THE TRANSMISSION COMPLETELY WENT OUT AS DESCRIBED IN RECALL. NO GEAR ENGAGEMENT IN ANY GEAR FORWARD OR REVERSE. OF COURSE THE DEALER SAID THERE WAS NO RELATION TO THE RECALL AND THE RECALL WAS PERFORMED. EVEN THE SYMPTOMS WERE EXACTLY AS DESCRIBED IN THE RECALL DESCRIPTION OF WHAT WOULD OCCUR IF THE RECALL WAS NOT PERFORMED. FORD DENIED ANY ASSISTANCE. THE DEALERSHIP OFFERED US A LABOR DISCOUNT IF WE PURCHASED A TRANSMISSION YET NO WARRANTY FOR THE WORK UNLESS IT WAS A FORD REMANUFACTURED TRANSMISSION AT 1800.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556771December 20, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS RESTARTED AND PERFORMED NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556733December 19, 2013
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
PURCHASED USED VEHICLE FROM MARSHALL USED CARS IN SACRAMENTO, CA, WHERE RESIDE CURRENTLY. PURCHASED 05/2011, PAID FULL NO LOAN AT TIME OF PURCHASE. PURCHASED ADD. EXT. WARRANTY WHICH WAS 6MONTHS. FROM THE DOS TIL PRESENT DATE; I HAVE PAID, AND WAS MISLEAD IN ALL THE INSURANCE COVERING MAJOR DEFECTS, OWNER(ME) HAD CAME OUT OF POCKET PAYING FOR SERVICE TO FIX WARRANTY PARTS. NOW THIS IS THE CURRENT AND SERIOUS ISSUE. I AM DISABLED, I HAVE A DISABLE CHILD. MY VEHICLE WAS REPORTED UNDER VIN TO FORD CORPORATE TO NOTATE FOR SERVICE TO BE CHECK AND WORKED ON AT LOCAL FORD DEALER. COMPLAINED ABOUT MULTIPLE (4) ISSUES. DEALERSHIP MISLEAD ME, AND DID NOT PERFORM WORK. ONLY WORK THEY DID WAS REPLACE 1 RECALL 10/12. AFTER RECALL SERVICE I (OWNER) RECALL MANUFAC. MADE CLAIM, AGAIN AND THEN WENT TO DEALER. I WAS TURNED AWAY...AND TOLD TO DO NORMAL MAINTENANCE BEFORE PUTTING A SERVICE CLAIM IN. THIS IS A PROBLEM. I AM NOT IGNORANT TO THE ANATOMY OF A VEHICLE. I AM VERY LITERATE ON UNDERSTANDING VEHICLE OPERATIONS AS WELL AS MAINTAINING MAINTENANCE. I CAN SAY THIS BECAUSE I BELIEVE I SHOULD BE AWARE OF EVERY ISSUE SO I WONT HAVE A DISABLED VEHICLE. VEHICLE MILEAGE APPLIED FROM THE DATE RECALL REPLACED 5800 WITHIN THE TIME TIL I MADE ANOTHER CLAIM IN OCT 2013. TOOK VEHICLE IN, TOLD TO CHECK EVERYTHING. DID. BROUGHT VEHICLE BACK AND VEHICLE WAS IN SERVICE DEPT FOR WEEK WHICH ROLLED OVER TO NOV 1, 2013. VEHICLE WAS DX AND FOUND TO BE THE SAME THING I MADE A CLAIM ABOUT. VEHICLE HAS A DEFECTED RECALL PART. PART WAS NOT REPLACED. AND OWNER IS NOW LEFT WITH A DEFECT RECALL PART, PLUS MORE DAMAGE ON OTHER PARTS RELATED TO TORQUE CONVERTER, FUEL LINE, 3RD BENCH, FRONT R-WHEEL HUB. I HAVE MULTIPLE HEALTH APPTS TO MAINTAIN FOR ME AND MY CHILD'S DISABILITY. MY CHILDREN NEED TO GET TO SCHOOL, AND I MISSED LEGAL APPT DATES FROM COURT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10555026December 6, 2013
POWER TRAIN
VEHICLE BEGAN TO LURCH, AND LOSE PULLING POWER. ENGINE CONTINUED TO RUN, BUT VEHICLE HAD MOMENTS OF LOSS OF PULLING POWER. RPM CONTINUED TO REMAIN THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554592December 3, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE INDEPENDENTLY ENGAGED INTO NEUTRAL CAUSING THE VEHICLE TO STALL WITHOUT WARNING. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,572.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554610December 3, 2013
ELECTRICAL SYSTEM, ENGINE
DRIVING SOUTH ON I 75,RETURNING FROM A WEEK'S VACATION, IN MEDIUM SATURDAY TRAFFIC THE CAR STARTED TO ACT UP. LIGHTS, WARNING LIGHTS, GAUGES, EVEN THE TEMPERATURE AND COMPASS STARTED FLASHING AND GOING ON AND OFF. THERE WAS AN EXIT A MILE AHEAD WHEN THE ENGINE DIED, RIGHT IN FRONT OF A SEMI. I HAD TO SWERVE TO THE SIDE OF THE ROAD TO NARROWLY AVOID AN ACCIDENT. THE CAR WOULD NOT START AFTER THAT. I HAD TO ARRANGE A TOW AND WAS LEFT STRANDED FOR FIVE DAYS. THE FORD DEALER UP NORTH COULD NOT GET THE PART FOR THREE WEEKS. NOW IT'S AT A FORD DEALER HERE, BY DETROIT, FOR OVER A WEEK. THEY SAID IT WILL COST OVER ONE THOUSAND DOLLARS TO REPLACE THE PCM. LOOKING ON LINE I SEE ALL THE COMPLAINTS AND REPAIRS REPORTED ABOUT THIS CAR, AND YOU ARE DOING NOTHING?? AFTER SEEING THE PCM AND THE REPAIRS TO FIX THE PROBLEM YOU HAVE TO WONDER WHY THE BRAIN OF THE CAR IS IN A SPOT WHERE IT CAN GET WET, AND WHY THERE ARE HOLES IN THE TOP TO LET WATER IN? HOW MANY PROBLEMS, ACCIDENTS,OR DEATHS DO THERE HAVE TO BE TO START A RECALL???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553654November 25, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ALMOST EVERY TIME WE START THE VAN, THE ODOMETER HAS ALL DASHES THROUGH THE READING AND THE SPEEDOMETER WILL NOT WORK. AFTER RESTARTING THE VAN SOMETIMES SEVERAL TIMES IT FIXES ITSELF. THE PROBLEM HAS BEEN GETTING PROGRESSIVELY WORSE. I HAVE BEEN SEEING A LOT OF INFORMATION IN FORUMS ABOUT WATER GETTING ON THE PCM DUE TO A MANUFACTURE ERROR, BUT HAVE NOT SEEN A RECALL FOR THE ISSUE. AFTER REMOVAL OF THE AIR [XXX] TO DO MINOR MAINTENANCE TO THE VEHICLE WATER IS ABLE TO SEEP PASS A MISPLACED SPOT WELD AND DRIP ON TOP OF THE PCM UNIT. DAMAGE TO THE UNIT CAUSES SEVERAL ISSUES INCLUDING THE PROBLEM I AM FACING WITH MY VAN. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553674November 25, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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