Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10574593March 24, 2014
ENGINE
VEHICLE STALLS WHEN CLUTCH IS DEPRESSED WHEN COMING TO A STOP. SOMETIMES IDLE IS ERRATIC IF THE VEHICLE STAYS RUNNING. IT HUNTS TO IDLE PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573477March 19, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE JERKED AND REDUCED IN ACCELERATION POWER. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER RECALIBRATED THE COMPUTER HOWEVER THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6 AND THE CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569442March 14, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE TRANSMISSION SLIPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, WHO ADVISED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE TRANSMISSION WAS REPLACED. AFTER THE REPAIRS, THE FAILURE STILL RECURRED. ADDITIONALLY, THE CHECK ENGINE WARNING LIGHT ILLUMINATED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES AND THE DEALER WAS NOT ABLE TO DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568943March 13, 2014
VISIBILITY/WIPER
WINDSHIELD WIPERS FROZE IN PLACE WHILE DRIVING. THIS HAS OCCURRED ON MULTIPLE OCCASIONS TO THE RIGHT SIDE WIPER BUT YESTERDAY (3/12/14) NEITHER WIPER WOULD WORK AFTER A 20 MILE HIGHWAY DRIVE DURING A MODERATE SNOWFALL. THE CHRONOLOGY OF EVENTS ARE AS FOLLOWS: 1.) THE VEHICLE IS WARMED UP AND THE WINDSHIELD DEFROSTED WITH THE NORMAL AUTOMOTIVE HVAC SYSTEM. 2.) THE WIPERS ARE USED DURING LOW SPEED DRIVING AND KEEP THE WINDSHIELD CLEAR. 3.) AT SPEEDS ABOVE 35MPH, LIGHT/MODERATE SNOW DOES NOT STICK TO THE WINDSHIELD SHIELD AND VISIBILITY IS BETTER WITHOUT THE WIPERS RUNNING. AT SOME POINT DURING TRAVEL WITH THE WIPERS OFF, THE MOISTURE FROM PREVIOUS WIPER USE CAUSES THE WIPERS TO FREEZE IN PLACE. 4.) THE WIPERS ARE NEEDED WHEN SPEED IS REDUCED OR ROADSPRAY IS ENCOUNTERED AND THEY DO NOT WORK BECAUSE THEY ARE FROZE BELOW WHERE THE DEFROSTER HEATS THE WINDSHIELD. AT THIS POINT I MUST STOP AND EXIT THE VEHICLE TO FREE THE WIPERS. I'VE THUS FAR BEEN FORTUNATE ENOUGH TO NOT HAVE ENCOUNTER SERIOUS ROADSPRAY WHILE MY WIPERS HAVE BEEN FROZEN IN PLACE, BUT FEEL IT IS ONLY A MATTER OF TIME BEFORE I'M REQUIRE TO STOP IN A DANGEROUS/IMPRACTICABLE LOCATION TO FREE THE WIPERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567510March 5, 2014
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
CAR HAS PROBLEMS WITH THE UNCOUPLING THE ENGINE FROM THE POWER TRAIN ROLLED DOWN HILL NOT ENGAGED SCARY AT FORD COULDN'T FIX SO THEY CALLED SPECIALIST WHO TOOK IT APART AND PUT IT BACK TOGETHER TEST DRIVE 20 MILES WOULD NOT TURN OFF! STILL AT SHOP EXPERT TO RETURN AND TRY AGAIN TAKING APART CAR AND THEN DOING TEST DRIVE AGAIN. CHILDREN AND LIL PEOPLE TO TRANSPORT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567267February 28, 2014
POWER TRAIN, UNKNOWN OR OTHER
ON FRIDAY 2/14/2014 @ 1100, I WAS DRIVING ON INTERSTATE 5 SOUTH, WHEN MY CAR, WITHOUT LIFTING FOOT FROM THE GAS PEDAL, SUDDENLY LOST POWER GOING FROM 65MPH TO 30 MPH, IN A MATTER OF SECONDS. A LOW SWOOSH SOUND FROM MOTOR OCCURRED AT SAME TIME. I HAD TO EXIT THE FREEWAY AT SEA WORLD DRIVE EXIT FROM THE FAR FREEWAY LANE, MAKING FOR A VERY DANGEROUS SITUATION. I AM VERY GLAD I WAS NOT REAR-ENDED AS I EXITED THE FREEWAY. AFTER EXITING THE FREEWAY AND PULLED TO THE SHOULDER AND STOPPED THE CAR. .AFTER 5 MINUTES THE ENGINE WENT BACK TO NORMAL AND RAN LIKE NOTHING HAD OCCURRED. I TOOK IT TO THE MOSSY FORD DEALERSHIP THE SAME DAY (SERVICE NUMBER R020298788). THEY KEPT IT OVERNIGHT. THEY COULD NOT REPLICATE INCIDENT AND TOLD ME THEY HAD NO IDEA WHAT HAD HAPPENED. THEY TOLD ME TO WAIT UNTIL IT HAPPENS AGAIN, AND TO BRING IT IN AGAIN. THIS IS AN UNACCEPTABLE RESPONSE FROM FORD DEALERSHIP. ON 2/25/2014, I TOOK IT INTO TUNE CRAFTERS TO SEE IF THEY COULD FIND OUT WHAT WAS GOING ON WITH MY NEW CAR. THEY COULD NOT REPLICATE THE ISSUE, BUT DID NOTE IN WRITING THE THROTTLE IS NOT AS RESPONSIVE ON TAKE-OFF ACCELERATION, AND THERE IS A BRIEF HESITATION IN THE TRANSMISSION SHIFT AND THROTTLE. I AM FILING A FORMAL COMPLAINT WITH FORD MOTOR COMPANY TODAY. I DO NOT FEEL SAFE DRIVING MY NEW CAR ANYMORE. THANK YOU, NELLIE DOWNIE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567188February 27, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
IN 2/13, MY HUSBAND AND I PURCHASED A '13 FORD FOCUS FROM BREWSTER FORD IN NY. UNFORTUNATELY, OUR CAR HAS NEVER WORKED CORRECTLY. IT RANDOMLY LOSES POWER. IT FEELS LIKE THE GAS PEDAL DOESN'T RESPOND SOMETIMES WHEN WE TRY TO ACCELERATE. OUR CAR IS CURRENTLY IN THEIR SERVICE CENTER FOR THE 4TH ATTEMPT TO REPAIR THE PROBLEM WITHOUT ANY INTERVENTION. 3 OF THE MASTER MECHANICS, SCOTTY, CARLISLE, AND ANTHONY, SAY THEY HAVE DRIVEN THE CAR MULTIPLE TIMES WITHOUT REPAIRING ANYTHING BECAUSE THEY CLAIM THAT THEY CANNOT RECREATE THE PROBLEM. 5/28/13 THE HESITATION AND NONRESPONSIVE ACCELERATION INCREASED AND WE BROUGHT OUR CAR TO THE SERVICE CENTER AND PAID FOR AN OIL CHANGE. WE WERE GIVEN THE CAR BACK AND TOLD THERE WAS NO PROBLEM FOUND. 6/14/13 WE BROUGHT THE CAR BACK TO THE DEALER FOR THE SAME PROBLEM. THERE WAS AN UPDATE FOR THE COMPUTER AND WE THOUGHT IT MIGHT BE FIXED. 12/9/13 WE CAME BACK TO THE SERVICE CENTER FOR THE SAME PROBLEM, BUT THIS TIME THE CAR SHUT OFF WHILE MY HUSBAND WAS DRIVING ON THE NYS THRUWAY AND THIS TIME THE CHECK ENGINE LIGHT WAS ON WHEN I DROPPED IT OFF. AGAIN THE CAR WAS GIVEN BACK AND WE WERE TOLD NO PROBLEM FOUND. THEY SAID THAT THE CHECK ENGINE LIGHT WAS NOT ON. IT HAD BEEN ON FOR TWO DAYS PRIOR. 12/18/13 WE BROUGHT OUR CAR BACK TO THE SERVICE CENTER. AFTER WE CALLED FORD CORPORATE FOR HELP, THE SERVICE MANAGER, DANIELLE GOT INVOLVED. THE GAS MILEAGE DROPPED AT THIS TIME FROM 32-27 MILES/GALLON COMBINED. OUR CAR WAS AT BREWSTER FORDS SERVICE CENTER FOR OVER 30 DAYS WITHOUT BEING CONTACTED ONCE. WHEN MY HUSBAND CALLED TO CHECK ON THE STATUS, HE WAS TOLD THEY WERE WAITING ON A SERVICE ENGINEER TO COME OUT. AFTER SPEAKING TO ANGELA, THE REGIONAL MANAGER FROM FORD, WE WERE TOLD THAT THE SERVICE CENTER IS UNABLE TO RECREATE THE PROBLEM AND WE SHOULD AGAIN TAKE OUR UNSAFE CAR. 1/23/14 TODAY THE REGIONAL MANAGER AGREED TO APPROVE A SECOND OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567211February 27, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
I BOUGHT A BRAND NEW 2013 FORD FOCUS IN JANUARY 2013 AFTER HAVING PREVIOUSLY OWNED A 2011 FORD FOCUS THAT WAS HAVING TRANSMISSION ISSUES. THE DEALERSHIP HAD TOLD ME THAT THE 2013 FOCUS MODELS HAD A REDONE TRANSMISSION THAT WAS MORE EXPENSIVE AND DIDN'T HAVE THE "ISSUES" THAT PLAGUED THE 2011 FORD FOCUS. TURNS OUT IT IS THE SAME TRANSMISSION, EXCEPT WITH A COMPUTER UPDATE WHICH DOES NOT FIX THE ISSUE. WITHIN THE FIRST FEW WEEKS, MY CAR WAS 'SHUDDERING' FOR LACK OF A BETTER DESCRIPTION WHEN ACCELERATING; THE RPM'S GO UP SPORADICALLY TO, REVVING THE ENGINE HIGHER THAN IT NEEDS TO GO. IT FEELS ALMOST LIKE IT'S GOING TO DIE AND THEN WILL CATCH THE GEAR AND GO. I HAVE TAKEN MY CURRENT CAR IN FOR SERVICE ONCE FOR ANOTHER UPDATE, BUT MY 2011 WAS IN THE SHOP MULTIPLE TIMES TO FIX THIS ISSUE, AND ALWAYS CAME BACK TO ME DOING THE SAME 'SHUDDERING' AS IT DID BEFORE IT WENT IN. I CALLED FORD AND THEY SAID THEY WOULD TALK TO MY DEALER AND THEY WOULD TAKE CARE OF IT. WELL, BY TAKING CARE OF IT, THEY MEANT THAT THERE IS ANOTHER 'UPDATE'. I HAD IT UPDATED ON 8/26/13 AND I PICKED IT UP ONLY TO FIND THAT THE SHUDDERING IS WORSE. IT'S NOT SAFE TO TRY AND DRIVE A CAR THAT SHUDDERS AND LAGS WHEN YOU HAVE TO CROSS BUSY STREETS AND IN NORMAL DAILY TRAFFIC. I'M TIRED OF DEALING WITH THIS ISSUE ESPECIALLY BEING THAT I BOUGHT A NEW CAR. AND AN AMERICAN CAR AT THAT. FORD NEEDS TO HAVE SOME INTEGRITY AND FIX THIS BEFORE I DO WHAT I WANT TO DO AND GO BUY A HONDA OR NISSAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566265February 27, 2014
POWER TRAIN
AUTOMATED MANUAL TRANSMISSION CLUTCHES ARE SLIPPING CAUSING MODERATE TO SEVERE (INTERMITTENT) HESITATION. DEALER SAYS THAT THE WAY ITS SUPPOSED TO BE WHEN I TOOK IT IN. WENT TO INDEPENDENT MECHANIC AND FLUID IS LEAKING IN REAR MAIN SEAL, DEALER DIDN'T EVEN CHECK. REPLACED CLUTCH ASSEMBLY AT 12000 MILES, HESITATION FROM START, 8000 MORE MILES, DEALER SAYS NOTHING WRONG, TAKE TO INDEPENDENT MECHANIC AND AGAIN LEAKING FROM REAR MAIN SEAL. CURRENTLY WAITING FOR LOANER TO GET FIXED AGAIN. CONTACTED ATTORNEY TO LEMON LAW THE CAR IN GEORGIA AND THEY HAVE SENT NOTIFICATION TO FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566267February 27, 2014
POWER TRAIN
AUTOMATED MANUAL TRANSMISSION CLUTCHES ARE SLIPPING CAUSING MODERATE TO SEVERE (INTERMITTENT) HESITATION. DEALER SAYS THAT THE WAY ITS SUPPOSED TO BE WHEN I TOOK IT IN FIRST WEEK WE HAD IT. WENT TO INDEPENDENT MECHANIC FOR SECOND OIL CHANGE AND FLUID IS LEAKING IN REAR MAIN SEAL, DEALER DIDN'T EVEN CHECK. REPLACED CLUTCH ASSEMBLY AT 21000 MILES, HESITATION FROM START, 8000 MORE MILES, DEALER SAYS NOTHING WRONG, TAKE TO INDEPENDENT MECHANIC AND AGAIN LEAKING FROM REAR MAIN SEAL. JUST GOT CAR BACK WITH NEW SEAL, DIDN'T REPLACE CLUTCH. CONTACTED ATTORNEY TO LEMON LAW THE CAR IN GEORGIA AND THEY HAVE SENT NOTIFICATION TO FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565513February 23, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE CAR WOULDN'T START (ELECTRIC CAR). A INSTRUMENT PANEL MESSAGE SAID SEE OWNERS MANUAL ALONG WITH RED EXCLAMATION MARK SHOWED. HAD TO BE TOWED TO DEALER. WAS DIAGNOSED AT FIRST WITH A BAD HIGH VOLTAGE BATTERY. THEY ORDERED ONE ($25,000 BATTERY). ONE WEEK INTO WAITING, FORD (FACTORY) SAID ITS NOT THE BATTERY AND ORDERED A GROUND CABLE FROM THE HIGH VOLTAGE TO THE ELECTRIC DRIVE MOTOR. IT TOOK 27 BUSINESS DAYS TO GET THE VEHICLE REPAIRED. ANOTHER VISIT, IN SEPT. 2012 THE CARS INTERIOR HEATER FAILED. THEY TOOK 7 BUSINESS DAY TO ORDER AND REPLACE THE ELECTRIC COOLANT HEATER PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564821February 18, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT WAS DRIVING 55 MPH WHEN THE VEHICLE DECELERATED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION BUT NO ISSUES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE WAS 15,000. UPDATED 04/04/14*LJ UPDATED 04/11/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564591February 16, 2014
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE DRIVING I LOST THE ABILITY TO ACCELERATE THE VEHICLE AS I APPROACHED AN INCLINE IN THE ROAD AND A "STOP SAFELY NOW" AND "SEE MANUAL" WARNING LIGHT APPEARED ON THE DASH. I ACTIVATED THE HAZARD LIGHTS AND PULLED OVER INTO THE BIKE LANE. I SHUT OFF THE CAR, OPENED THE DOOR AND WAS ABLE TO RESTART THE CAR AFTER SEVERAL FAILED ATTEMPTS. APPROXIMATELY 5 MINUTES LATER, I SUCCESSFULLY RESTARTED THE CAR AND DROVE BACK HOME, ONLY THE CAR LOST THE ABILITY TO ACCELERATE AGAIN AS I CAME THROUGH A MAJOR INTERSECTION. THIS TIME THE WARNING SIGNS WERE NOT ACTIVATED UNTIL I HAD COASTED TO A STOP. THEN THE SAME "STOP SAFELY NOW" AND "SEE MANUAL" WARNING LIGHT APPEARED ON THE DASH. I PLACED THE CAR IN PARK AND WALKED A MILE HOME. THE POWERTRAIN CONTROL MODULE REPROGRAM WAS COMPLETED BY FORD IN SEPTEMBER OF 2013. THIS IS THE 7TH OCCURRENCE SINCE THE PCM HAS BEEN REPROGRAMMED BY FORD. MY SAFETY HAS BEEN REPEATEDLY COMPROMISED AND I NO LONGER HAVE CONFIDENCE IN THIS CAR NOR FORD AS THEY ARE UNABLE TO FIX THE PROBLEM AND ARE UNWILLING TO TAKE RESPONSIBILITY. PLEASE REFER TO MY PREVIOUS COMPLAINT FILED PRIOR TO THE PCM REPROGRAMMING AND OFFICIAL RECALL NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564189February 13, 2014
VISIBILITY
I PURCHASED THIS VEHICLE NEW FROM FORD OF MAYAGUEZ. I SOON NOTICED THAT THE WINDSHIELD WHEN WET OR FOGGY WAS MOTTLED OUTSIDE THE GLASS. THINKING IT NEEDED CLEANING I RETURNED TO DEALER WHO COULD DO NOTHING. REPEATED ATTEMPTS TO CLEAN IT HAVE FAILED EXCEPTING A SLIGHT WEAR OF THE MOTTLING WHERE THE WIPERSWORK. THE MOTTLED OUTSIDE OF THE GLASS IS PRONOUNCED AT DARK REFLECTING STREETLIGHTS OR IN RAIN OR FOG WHEN FRONT VIEW IS SEVERELY AFFECTED. THE PATTERN OF THE MOTTLED APPEARANCE NEVER CHANGES WHICH LEADS ME TO BELIEVE IT IS IN THE GLASS. OTHER WINDOWS HAVE SAME MOTTLED APPEARANCE WHEN WET BUT ARE NIT SO IMPORTANT AS THE WINDSHIELD. FORD DOES NOT ADDRESS THIS ISSUE, AND THEY HAVE NOT ANSWERED MY EMAILS. I DOUBT THIS IS UNIQUE TO MY VEHICLE. A FEW DAYS AGO I HAD TO DRIVE AT NIGHT IN A MISTY RAIN. VISION WAS SEVERELY IMPAIRED, HENCE PROMPTING THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563892February 11, 2014
POWER TRAIN, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING ON THE HIGHWAY AT MIDNIGHT 2/8/2014 AT ABOUT 75MPH WHEN MY CAR STARTED TO BECOME STIFF IN THE STEERING AND LOST SPEED RAPIDLY. I DOWN SHIFTED FROM 5TH GEAR TO 4TH GEAR THE CAR WOULD NOT ACCELERATE EVEN WITH MY FOOT PRESSED ALL THE WAY DOWN ON THE ACCELERATOR, I SHIFTED DOWN TO 3RD BECAUSE OF THE SUDDEN LOSS OF SPEED AND STILL NOTHING THE CARS RPMS WOULD GO HIGHER BUT THE SPEED WOULD NOT CHANGE. THIS NEARLY CAUSED ME TO HAVE AN ACCIDENT SO I EXITED THE HIGHWAY AND SHUT THE VEHICLE OFF. ONCE THE VEHICLE WAS SHUT OFF AND TURNED BACK ON THE PROBLEM WENT AWAY, I CONTACTED FORD BROUGHT IT IN TO THEIR SERVICE CENTER AND THEY COULD NOT REPLICATE THIS PROBLEM AND SUGGESTED I CONTINUE TO DRIVE THE VEHICLE UNTIL IT HAPPENS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563355February 7, 2014
POWER TRAIN
PURCHASED THIS VEHICLE ON MARCH 30TH, 2013 AND HAVE HAD CONSTANT TRANSMISSION PROBLEMS EVER SINCE. THE TRANSMISSION GRINDS, LURCHES, ROLLS BACKWARDS ON HILLS, ON SOME OCCASIONS REFUSES TO SHIFT GEARS, SQUEAKS AND RATTLES. I HAVE TAKEN MY VEHICLE INTO DAVIES FORD IN CHARLEROI, PA (WHICH IS DOCUMENTED) FOR SERVICE AND THEY HAVE TRIED TO REPROGRAM THE SHIFT POINTS. THIS HAS LESSENED THE SYMPTOMS OF THE VEHICLE BUT THEY ARE STILL PERSISTENT AT DIFFERENT LEVELS OF SEVERITY. SOME DAYS THERE AREN'T ANY SIGNS OF TROUBLE AND OTHER DAYS THE VEHICLE GRINDS AND LURCHES. I HAVE BEEN TOLD THAT THESE ARE CHARACTERISTICS OF THE DCT TRANSMISSION. THE PROBLEMS HAVE CONSISTENTLY OCCURRED BETWEEN THE PURCHASE DATE OF MARCH 2013 TO THE CURRENT DATE OF 02/07/14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561796January 28, 2014
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE SHE DROVE AT 70 MPH, THE PLACE TRANSMISSION IN PARK WARNING LIGHT ILLUMINATED THEN THE VEHICLE STALLED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE CONTACT STATED THAT SHE WAS ABLE TO COAST TO THE SHOULDER TO RESTART THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561581January 27, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
MY CAR LIKE THE REST OF THE COMPLAINTS DOES NOT SHIFT RIGHT. IT JERKS AND SHUDDERS AND MAKES A LOUD NOISE WHEN IT SHIFTS. I TOOK IT TO MY FORD DEALERSHIP AND THEY WILL NOT FIX IT BECAUSE IT DOES NOT MEET FORDS GUIDELINES TO FIX. THEY SAY IT IS IN NORMAL OPERATING STANDARDS BUT I DONT THINK A BRAND NEW CAR SHOULD BE SHUDDERING WHEN SHIFTS. NOW IT HAS AN ALERT POP UP SAYING HILL START ASSIST NOT AVAILABLE AND IT WONT GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560812January 21, 2014
POWER TRAIN
WHEN GOING UP HILLS THE CAR'S TRANSMISSION REFUSES TO SHIFT INSTANTLY AND MAKES LOUD GRINDING NOISE. IT WOULD EVENTUALLY SHIFTS BUT THE SPLIT SECONDS OF NOT SHIFTING CAUSES ME ANXIETY AND IMPLIES A SAFETY ISSUE. I BROUGHT THIS PROBLEM TO THE ATTENTION OF FORD OF KIRKLAND'S SERVICE DEPARTMENT THE FIRST TIME IN APRIL AND WAS TOLD THAT THE CAR WAS STILL "LEARNING" MY DRIVING HABITS BECAUSE IT IS STILL BREAKING IN. THE SECOND TIME I BROUGHT MY CAR IN WAS IN 12/2013, I WAS TOLD THAT WHAT I AM EXPERIENCING IS A KNOWN ISSUE TO THE MANUFACTURER AND FORD IS TRYING TO COME UP WITH A SOFTWARE FIX. NO ONE KNOWS WHEN THE FIX WILL BE AVAILABLE WHILE DRIVERS LIKE ME ARE SUFFERING. IN FILING THIS COMPLAINT, I HOPE THAT WITH A HELP FROM A YOUR AGENCY FORD WILL PAY MORE ATTENTION TO ITS CUSTOMERS WHO ARE ENDURING THIS PROBLEM WHEN DRIVING THEIR CARS EVERY DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560517January 18, 2014
VISIBILITY/WIPER
THE WINDSHIELD WIPERS REST ON A PORTION OF THE WINDSHIELD THAT IS NOT HEATED. AFTER HAVING FULLY CLEARED MY WINDSHIELD OF SNOW AND ICE BEFORE MY TRIP, I WAS QUITE SURPRISED TO FIND MY WINDSHIELD WIPERS NON-FUNCTIONAL WHEN I WENT TO USE THEM TO CLEAR ROAD SPRAY FROM MY WINDSHIELD. WHAT HAD HAPPENED WAS THAT THE WIPERS HAD REFROZEN TO THE WINDSHIELD AFTER HAVING BEEN CLEARED EARLIER. I COMMONLY DRIVE WITH THE VEHICLE'S CLIMATE CONTROL SET TO THE FLOOR/DEFROST SETTING TO KEEP THE WINDSHIELD WARM, ESPECIALLY ON THE FIRST LEG OF A TRIP. THIS IS THE FIRST VEHICLE I OWN WHERE THE WIPERS DISAPPEAR FROM THE VIEW WHEN THEY ARE NOT USED. INSPECTION OF THE WINDSHIELD DESIGN SHOWS THAT THE LOWER PORTION OF THE WINDSHIELD IS NOT DIRECTLY EXPOSED TO CABIN HEAT, NOR IS THERE A EASY PATH FOR ENGINE HEAT TO AFFECT THIS AREA. THERE SHOULD BE, AT A MINIMUM, A METHOD TO DEFROST THE LOWER PORTION OF THE WINDSHIELD THAT THE WIPERS REST ON, EITHER THROUGH DIRECT THERMAL ELECTRIC MEANS, OR BY EXPOSURE TO CABIN HEAT WHEN THE HVAC IS ON THE DEFROST SETTING. HAVING WIPERS THAT RANDOMLY NOT FUNCTION BECAUSE THEY ARE FROZEN REPRESENTS A SIGNIFICANT SAFETY HAZARD WHEN ROAD SPRAY COVERS YOUR WINDSHIELD DUE TO GREATLY REDUCED VISIBILITY. ADDITIONAL HAZARDS ARE PRESENT BECAUSE YOU HAVE NO CHOICE TO BUT TO IMMEDIATLY STOP ON THE SIDE OF THE ROAD TO FREE YOUR WIPERS. THIS LEAVES YOU EXPOSED TO TRAFFIC TRAVELING AT HIGH SPEEDS WHILE YOU ARE STOPPED, AS WELL AS THE INHERENT RISK ASSOCIATED WITH MERGING BACK ON THE ROAD FROM A FULL STOP WITHOUT THE AID OF AN ON-RAMP, OR OTHER ACCELERATION LANE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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