Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10956275February 22, 2017
STEERING
UPON START-UP A YELLOW WARNING MESSAGE WAS DISPLAYED THAT THE POWER STEERING HAD FAILED, I.E. IT TOOK GREAT EFFORT TO TURN THE STEERING WHEEL. CAR WAS SHUT OFF. LATER IN THE DAY, CAR WAS RE-STARTED AND THE POWER STEERING WAS AGAIN WORKING AND NO WARNING LIGHT (AMBER) WAS DISPLAYED. APPOINTMENT WITH DEALER WAS MADE TO ADDRESS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956343February 22, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956406February 22, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
WAS DRIVING DOWN FREEWAY AT 65MPH. RPMS SHOOT PAST 5 AND CAR ACCELERATES ON ITS OWN UP TO 80MPH. CARS MESSAGE SCREEN READ "TRANSMISSION MALFUNCTION- SERVICE NOW". I WAS ABLE TO PULL OVER TO THE LEFT - AS THERE WAS TRAFFIC. WAS ABLE TO GET OFF HIGHWAY BUT COULD ONLY GET MY CAR TO GET AS FAST AS 30MPH BEFORE THE RPMS WERE PAST 5 AGAIN. FORD REPLACED TRANSMISSION COMPUTER MODULE. DROVE CAR FOR ~HOUR AND A HALF NEXT DAY. CAR IS JERKING FORWARD WORSE THAN BEFORE. SHAKING IN THE TRANSMISSION. WOULD ACCELERATE ~5MPH ON ITS OWN. HAPPENED 5 TIMES DURING THE DURATION. DOESN'T MATTER IF YOU'RE IN MOTION OR STATIONARY - THIS CAR HAS A MIND OF ITS OWN AND I'M SCARED TO DRIVE IT. I'M POSITIVE HAD SOMEONE BEEN IN FRONT OF MY ON THE FREEWAY, WHEN IT ACCELERATED TO 80MPH ON ITS OWN, I WOULD HAVE REAR ENDED THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956120February 21, 2017
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON . TOOK TO DEALER WHERE I PURCHASED CAR . ALL MAINTENANCE HAS BEEN DONE AT THIS DEALER . SERVICE MANAGER TOLD ME THAT PROBLEMS WITH PURGE VALVE HAVE CAUSED FUEL TANKS TO COLLAPSE AND THAT WAS CASE IN MY CAR , CODE P 1450, CODE P144A . I ASKED IF FORD WOULD COVER THESE REPAIRS AS CAR WAS OUT OF WARRANTY 79318 MILES BUT OBVIOUSLY A MANUFACTURES DEFECT , FORD REFUSED TO COVER REPAIRS AND I PAYED UNDER PROTEST $ 1596. 55 FOR REPAIRS. CAR WAS STALLING AT STOP LIGHTS , AND FUEL GAUGE NOT WORKING PROPERLY WHEN CHECK ENGINE LIGHT FIRST CAME ON .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956194February 21, 2017
STEERING
STARTED THE CAR IN MY DRIVEWAY AND THE STEERING ASSIST FAILURE LIGHT CAME ON. THE CAR HAS NO POWER STEERING. IT IS NOT DRIVABLE. I DRIVE 70 MILES A DAY ON THE FREEWAY AND IT WAS PURE LUCK THIS DIDN'T CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955476February 19, 2017
FUEL/PROPULSION SYSTEM
MY SEVENTEEN YEAR OLD DAUGHTER DRIVING A 2012 FOCUS I GOT FOR HER TO GET TO SCHOOL HAS BEEN A PROBLEM FROM DAY ONE.THE TRANS RECALL,THE DOOR RECALL NOW THE CHECK ENG LITE CAME ON THE DEALER TOLD ME P144A CODE IS THE EVAP EMISSIONS PURGE LINE RESTRICTED/BLOCKED.THE CAR HESITATES ON TAKE OFF AND STALLS WHEN STOPPING.THIS IS UNSAFE FOR MY CHILD TO DRIVE.I HAVE AN APPT WITH FORD MONDAY TO SEE IF I WILL HAVE TO PAY FOR IT TO GET FIXED OUR IF THE RECALL WILL COVER IT.NOT A HAPPY DAD!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955324February 17, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
"DRIVER ASSIST FAULT" AGAIN. THIS IS THE 4TH INSTANCE THAT IS HAPPENED IN 3 WEEKS - WHERE MY CAR SUDDENLY POWERS OFF WHILE I AM BEHIND THE WHEEL. THE LAST THREE TIMES IT HAPPENED WHILE MY CAR WAS IN REVERSE MOTION. TODAY, IT HAPPENED WHILE I WAS IN DRIVE BUT STOPPED AT A RED LIGHT IN DOWNTOWN CHARLOTTE, NC. SOMEONE HAD TO HELP ME PUSH MY CAR OUT OF THE MIDDLE OF THE ROAD. OCCURRED ON MY WAY TO WORK AROUND 3:30 PM EST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955119February 16, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACTS STATED THAT THE STEERING WHEEL LOCKED INTERMITTENTLY WHEN ATTEMPTING TO START THE VEHICLE. A WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL STATING, "STEERING ASSIST FAILURE". THE CONTACT WAS ADVISED THAT THE VEHICLE WOULD HAVE TO BE TRANSPORTED TO THE DEALER WITH THE ERROR MESSAGE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955123February 16, 2017
POWER TRAIN
02 SENSOR READING WANT GO OUT AFTER 02 REPLACEMENTS AND TRANSMISSION ALL OF A SUDDEN WANT GO IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954785February 15, 2017
ENGINE
WHEN ACCELERATING THE VEHICLE IS EXTREMELY HESITANT TO DRIVE ON A FLAT ROAD. THIS ISSUE GETS WORST WHEN ON A UPWARD HILL. ONCE THE VEHICLE GETS GOING, IT SHAKES AND SHUDDERS UNTIL IT PICKS UP ENOUGH SPEED TO GO. THERE SOUNDS LIKE THERE IS SOMETHING SCRAPING OR RATTLING INSIDE THE ENGINE. THIS IS A HAZARD WHEN MAKING ANY TYPE OF TURNS IN THE VEHICLE OR EVEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954542February 14, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. AFTER THE VEHICLE WAS SHIFTED INTO THE DRIVE OR REVERSE POSITIONS, THE STEERING WHEEL FAILED AND BECAME DIFFICULT TO MANEUVER. THE POWER STEERING DEFAULT WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,600. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954570February 14, 2017
STEERING
IT USED TO BE THAT UPON STARTING MY CAR, A WARNING PROMPT READING "STEERING ASSIST MALFUNCTION" POPPED UP AND MY STEERING WHEEL WOULD BE VERY DIFFCULT TO TURN. USUALLY, I WOULD TURN OFF THE CAR, TURN IT BACK ON, AND VOILA--IT WOULD WORK FINE. BUT NOW, THE STEERING WHEEL MALFUNCTION HAS DEVELOPED WHILE DRIVING THE CAR WITH NO PATTER OR WARNING OF IT HAPPENING. AGAIN I WOULD TURN OFF THE CAR AND TURN IT BACK ON ONCE I MERGED OUT FROM THE ROADS OF THE STREET OR FREEWAY. STEERING ALONE WAS REALLY DIFFICULT. NOW, MY CAR READS THE SAME MALFUNCTION PROMPT, AND MY NIFTY TRICK OF TURNING IT OFF AND BACK ON NO LONGER WORKS. THE ISSUE IS PERMANENT AS OF NOW. ALSO I HAVE LOTS OF VIDEOS DOCUMENTED ABOUT THIS ISSUE ON YOUTUBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954082February 12, 2017
STEERING
INTERMITTENT POWER ASSIST STEERING MALFUNCTION OVER THE PAST 6 MONTHS. POWER ASSIST MALFUNCTION ON STARTING CAR WOULD RESET AFTER RESTARTING CAR. FORD GARAGE CHECKED AND COULD FIND NOTHING WRONG. WENT OUT TO START CAR TODAY AND POWER ASSIST STEERING NOW OUT COMPLETELY. UNABLE TO TURN STEERING WHEEL. RESTARTING CAR DOES NOT HELP. FORTUNATELY CAR WAS PARKED IN GARAGE WHEN THIS HAPPENED. WILL BE CALLING FORD TOMORROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954030February 11, 2017
AIR BAGS, STEERING
METAL ON AIRBAG ASSEMBLY/STEERING WHEEL COVER CRACKING AND PEELING. CAUSING MULTIPLE FINGER LACERATIONS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950238February 8, 2017
STRUCTURE:BODY, ENGINE
THERE IS A CURRENT RECALL FOR MY DOOR LATCH. MY DOOR HAS NOW STOPPED LATCHING. I CALLED THE DEALER WHEN I RECEIVED MY RECALL NOTICE AND WAS TOLD THERE WERE NO PARTS AVAILABLE AND THAT I WOULD RECEIVE A CALL WHEN THE PARTS WERE AVAILABLE. THIS WAS 4 MONTHS AGO. NOW THAT MY DOOR WILL NOT LATCH I AM TOLD THAT I CAN BRING IT IN, BUT THEY DO NOT HAVE PARTS, CANNOT GUARANTEE A LOANER, AND THAT I HAVE TO SIGN A WAIVER STATING I WILL PAY $180 FOR AN INSPECTION IF IT IS NOT PART OF THE RECALL. I AM VERY DISAPPOINTED AND UNWILLING TO POSSIBLY PAY FOR THEM TO INSPECT MY VEHICLE. I ALSO HAVE AN ISSUE WITH MY TRANSMISSION WHILE DRIVING. ONCE MY CAR STILL SHOWED IN DRIVE, BUT WAS IN NEUTRAL WHILE I WAS DRIVING AT 40 MPH WITH CARS BEHIND ME. I HAD TO PULL TO THE SIDE OF THE ROAD AND PLACE THE CAR IN PARK AND BACK INTO DRIVE. I HAVE HAD 2 SIMILAR INCIDENTS SINCE THEN, THOUGH THE CAR STILL WORKED, BUT FELT LIKE I WAS GRINDING MY GEARS. ALL WERE ON CITY STREETS, LUCKILY NOT THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950343February 8, 2017
SERVICE BRAKES, POWER TRAIN, STEERING
I GOT IN MY CAR, BUT IT IN REVERSE AND BEGAN BACKING OUT OF MY PARKING SPACE WHEN MY SUDDENLY CAR LOST POWER. THE CAR WAS IN MOTION BUT THE STEERING WHEEL AND BRAKE PEDAL LOCKED UP AND I COULD NOT STEER OR STOP MY CAR FROM GOING BACKWARDS AND I HIT A PARKED CAR IN THE PARKING DECK AT SCHOOL AS A RESULT. THE CODE ON MY DASH WAS (I) STEERING ASSIST FAIL. I TURNED THE CAR OFF AND ON SEVERAL TIMES BEFORE THE STEERING WHEEL AND BREAK RELEASED AND I WAS ABLE TO GAIN CONTROL OF THE CAR AGAIN. THIS IS THE 3RD TIME IN 2 WEEKS IT HAS DONE THIS (JAN 28, FEB 2 AND FEB 8). ALL THREE TIMES THE CAR HAS BEEN IN MOTION AND IN REVERSE GEAR. I CONTACTED FORD CORPORATE OFFICES AND THE FORD DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY SAID THERE IS NOTHING THEY CAN DO UNLESS THE CAR DUPLICATES THE PROBLEM IN THEIR PRESENCE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10950202February 7, 2017
STEERING
ON 2 SEPERATE OCCASSIONS WHEN THE CAR WAS STARTED AFTER HOURS OF NON USE, THE POWER STEERING FAILED. THE INDICATOR MESSAGE IN THE CAR STATES NO STEERING ASSIST. THE CAR COULD BE MANUALLY STEERED WITH GREAT DIFFICULTY.THE CAR WAS IN FRONT OF MY HOUSE ON A RESIDENTIAL STREET, SO IT COULD BE MANUEVERED SAFELY AND PARKED. WHEN TAKEN TO THE FORD DEALERSHIP FOR SERVICE AFTER THE FIRST EVENT, NO PROBLEM COULD BE FOUND. ONE WEEK LATER, THE PROBLEM RECURRED AND WAS TAKEN BACK FOR SERVICE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949547February 4, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE CAR NEEDS NOW A REPLACEMENT OF THE STEERING GEAR. THE PRICE IS OVER $1500. THE CAR DIDN'T LET ME TURN RIGHT OR LEFT AND I JUST BOUGHT IT AT A CERTIFIED CARMAN FORD DEALERSHIP. IT SHOWED PROBLEMS AT 117650 MILES. THIS IS A SCAM, I PAID FOR INSURANCE AND I BROUGHT THE CAR TO CHANGE THE OIL EARLIER ANS THEY DIDN'T FIND ANY DEFECT. NOW, I CANT USE MY CAR. I WAS IN MOTION, THE CAR SEEMED TO MOVE TO ONE SIDE, THEN AT HOME WHILE STATIONED, I COULDN'T MOVE THE CAR AT ALL. NO EVEN RIGHT OR LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949541February 4, 2017
AIR BAGS, STRUCTURE:BODY, WHEELS
MY SON GOT INTO AN ACCIDENT WITH HIS 2012 FORD FOCUS HATCHBACK AND HIS AIRBAGS DID NOT DEPLOY NONE WHATSOEVER HE ENDED UP WITH BRUISE SHOULDERS HIS FRIEND WITH A SCRAPED KNEE HIS CAR A TOTAL LOSS BUT NONE OF HIS AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10949571February 4, 2017
STEERING
I BOUGHT MY CAR LAST YEAR AT CARMAN FORD, WITH ABOUT 91,905 MILES IN AN "AS IT IS" CONTRACT. I ALSO PURCHASED AN ADDITIONAL GUARANTEE FOR UP TO 24,000M. I TOOK THE CAR TO REGULAR INSPECTIONS TO THE DEALER, NO DAMAGE WAS REPORTED. THEN, I HIT 117,609 MILES, AND MY STEERING WHEEL NEEDED TO BE REPLACED COMPLETELY, AND I HAD NO GUARANTEE. A FEW MONTHS AFTER I BOUGHT THE CAR, WHILE DRIVING, I FELT THAT THE WHEEL WAS MOVED SLIGHTLY TO ONE SIDE OF THE ROAD (HIGHWAY). I ASKED ABOUT THIS TO THE DEALER AFTER AN OIL INSPECTION; THEY SAID THAT PROBABLY IT WAS AN ALIGNMENT ISSUE. RECENTLY, THEY SAID NO DAMAGE WAS REPORTED BEFORE. "STEERING WHEEL ASSISTANCE REQUIRED" APPEARED ON THE SCREEN. WHILE DRIVING TO THE SHOP, IT WAS VERY HARD TO TURN EITHER WAY. IT WAS VERY HARD TO DRIVE. I DON'T KNOW HOW IT IS POSSIBLE THAT THEY DID NOT IDENTIFY THE PROBLEM EARLIER. HOWEVER, IF THIS IS A MANUFACTURER DEFECT, I WOULD LIKE TO KNOW IF THEY ARE GOING TO DO A RECALL OR SOMETHING. I THINK THAT THE CAR IS NOT SUPER OLD AND MOST OF THE MILEAGE WAS BECAUSE I HAVE A LONG COMMUTE, I DRIVE MOSTLY ON THE HIGHWAY. IT IS ODD THAT A 2012 CAR HAS SUCH A PROBLEM. COULDN'T GO TO WORK, SCHOOL, SINCE SUDDENLY THE CAR STOPPED WORKING ON FRIDAY 02/03/17. I HAD TO MAKE ARRANGEMENTS TO GET ANOTHER CAR. OVERALL, SO MUCH LOSS AND DRAMA INVOLVED WITH THIS INCIDENT AND I FEEL IT IS UNFAIR THAT THIS HAPPENED SINCE THE CAR HAD REGULAR MAINTENANCE AND IS NOT SUPER OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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