Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10668122December 24, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE SUDDENLY SHOOK AND SHUDDERED WHEN IN FIRST OR SECOND GEAR. THE VEHICLE WAS TAKEN THE DEALER, WHO DIAGNOSED THAT THE CLUTCH SHAFT SEALS NEEDED TO BE REPLACED AND THE CLUTCH NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,900. ......UPDATED 01/12/15*BF UPDATED 4/26/2016*JS UPDATED 9/11/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667341December 19, 2014
POWER TRAIN
CAR TRANSMISSION WILL HARD SHIFT, OR SHUDDER AT SPEEDS AROUND 15 TO 25 MPH. THIS CAN CAUSE A DELAY IN SHIFTING AND IS AN ISSUE IN TRAFFIC AND/OR MERGING ONTO FREEWAY. THE CAR BEGAN TO START A DELAY IN SHIFTING AT HIGHER SPEEDS AROUND 24,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667161December 18, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I HAVE OWNED THIS CAR FOR A VERY SHORT TIME AND HAVE HAD NUMEROUS INTERACTIONS WHERE THE SHIFTING (AND GRINDING) WOULD CAUSE THE CAR TO MAKE A HALTING/SHUDDER AFTER ACCELERATING. AT THIS TIME IT FELT AS IF I WERE GOING TO GET HIT BY ANOTHER CAR DUE TO HOW ABRUPT THE WHOLE THING WAS. I HAVE CONTACTED FORD A LOT. THEY DON'T SEEM TO CONCERNED ABOUT THE SAFETY ISSUES I HAVE PROPOSED WHICH IS WHY I AM HERE. I LIVE IN ALASKA BUT PURCHASED THE CAR FROM ASTRO FORD IN MISSISSIPPI. I AM MILITARY AND NOW HAVE TO DRIVE THIS THING BACK HOME. THANKS FOR LISTENING TO MY COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664890December 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. ADDITIONALLY, THE CHECK ENGINE, THE BATTERY, AND THE OIL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664902December 17, 2014
ELECTRICAL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
CAR WENT FROM 60 MPH TO 40MPH TO 20MPH TO ZERO AND STALLED AND DIED IN LESS THAN TEN SECONDS WHILE DRIVING ON THE INTERSTATE NORTH OF ATLANTA,GA ON NOV 23, 2014. CAR CAME TO COMPLETE HALT WHEN I TRIED TO PUSH THE GAS PEDAL AND ACCELERATE. I ALMOST DIED. CAR HAS BEEN IN THE REPAIR SHOP AT FORD DEALERSHIP FOR OVER 23 DAYS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664760December 17, 2014
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
WHEN VEHICLE IS STOPPED AND AT IDLE SUCH AS AT A RED LIGHT, THE ENGINE SHAKES AND WHEN THE ACCELERATOR PEDAL IS DEPRESSED THE CAR HESITATES AND DOES NOT WANT TO MOVE AND FEELS LIKE THE VEHICLE WILL STALL. ONCE SPEED IS UP TO ABOUT 10-15MPH ACCELERATION IS FINE WITH NO VIBRATION OR SHAKES. THIS ISSUE CAN BE VERY SERIOUS WHEN TRYING TO PULL OUT INTO TRAFFIC. TOOK TO THE DEALERSHIP AND WAS TOLD NOTHING WAS WRONG. SOMETHING IS WRONG AND IS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664198December 14, 2014
POWER TRAIN
AS MANY OTHER OWNERS HAVE MENTIONED, MY FORD FOCUS HAS THIS PROBLEM WITH ACCELERATING AFTER BEING STOPPED AT A LIGHT OR STOP SIGN. I DO THE BEST I CAN TO PLAY WITH THE GAS PEDAL, TRYING TO FIND A SWEET SPOT SO THE CAR BEHAVES BUT IT'S PRETTY IMPOSSIBLE. THE CAR IS GREAT ON THE HIGHWAY BUT FOR STOP AND GO DRIVING IT IS AWFUL. I'M NOT SURE I CAN KEEP THE CAR WITH SUCH A PERSISTENT PROBLEM THAT SEEMS TO AFFECT ALL FOCUS MODELS, BUT I WILL TALK TO THE DEALERSHIP REPAIR PEOPLE THIS WEEK AND LET THEM KNOW I HAVE FILED THIS COMPLAINT AND THAT I EXPECT THEM TO TAKE CARE OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664041December 13, 2014
POWER TRAIN
FIRST THE CAR WAS RUNNING FINE WHEN I BOUGHT IT NEW IN 2013. THEN AROUND 10,000 MILES THE CAR STARTED TO JERK SHUDDER AND SLIP OUT OF GEAR. . THE CAR JERKS AT STOP AND GO SPEEDS AND WHEN BAKING SLOWLY OUT OUR DRIVEWAY. THE CAR ALSO MAKES A GRINDING NOISE WHEN MAKING TURNS AT LOW SPEEDS. LASTLY WHEN RIDING THE BREAKS AT STOP LIGHTS IT SOUNDS LIKE SOMETHING IS GRINDING. FORD REPLACED THE CLUTCH AND THE PROBLEM IS STILL THEIR. THE TWO DEALERSHIPS SAID EVERYTHING WOULD BE CORRECTED WHEN THE CLUTCH WAS REPLACED BUT IT HAS NOT. THE FORD CUSTOMER SERVICE MANAGER SAID THAT THIS IS NORMAL BECAUSE IT IS A AUTOMATIC MANUAL TRANSMISSION. WHY WOULD YOU SELL A CAR THAT PERFORMS LIKE A 30 YEAR OLD PIECE OF JUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663698December 11, 2014
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663724December 11, 2014
SERVICE BRAKES
I WAS TRAVELING A LOCAL HIGHWAY, 195 EAST, AND OVER A BRIDGE WHEN THE TWO VEHICLES IN FRONT OF ME HIT THEIR BRAKES AND STARTED TO SPIN OUT - THE ROADS HAD APPEARED WET, BUT THE BRIDGE HAD BECOME ICY AND A VEHICLE IN FRONT OF THEM HAD ALREADY SPUN OUT. I WAS APPROXIMATELY 6 CAR LENGTHS BEHIND THE VEHICLE IN FRONT OF ME, BUT WHEN I STOOD ON THE BRAKE NOTHING HAPPENED AND I SLID INTO THE BACK OF THE VEHICLE IN FRONT OF ME AND WAS ULTIMATELY REAR ENDED. THE ANTI-LOCK BRAKES DID NOT ENGAGE, DESPITE THERE BEING NO TRACTION ON THE ICY ROADS AND FULL PRESSURE BEING APPLIED TO THE BRAKES. I'VE LIVED IN COLD WEATHER CLIMATES MY WHOLE LIFE, DRIVING IN SIMILAR CONDITIONS, AND HAVE HAD ANTI-LOCK BRAKES ENGAGE. THEY SHOULD HAVE IN THIS INCIDENCE, NO QUESTION. THE VEHICLE IS AWAITING REPAIRS, BUT I FEEL UNSAFE DRIVING IT AGAIN. IT WAS ALSO RECENTLY RECALLED FOR AN ISSUE WITH THE TRANSMISSION, REQUIRING THE CLUTCH TO BE FULLY REPLACED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10663484December 10, 2014
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT IN WHICH I REAR-ENDED THE VEHICLE IN FRONT OF ME. I DECELERATED FROM BETWEEN 60 AND 65 MPH TO 0 MPH IN JUST A FEW SECONDS, WITH FRONTAL IMPACT BEING MADE WITH THE CAR IN FRONT OF ME PROBABLY SOMEWHERE AROUND 30 MPH OR LESS. MY KNEE AIRBAG DEPLOYED IMMEDIATELY (I HAVE THE BRUISE TO PROVE IT). MY STEERING WHEEL AIRBAG BEGAN DEPLOY BUT STOPPED. I HAVE PICTURES SHOWING THE HORN COVER OF THE STEERING WHEEL SEPARATED FROM THE BASE ABOUT A CENTIMETER. MY HORN BEGAN HONKING IN EVEN PULSES. MY STEERING WHEEL AIRBAG NEVER ACTUALLY DEPLOYED. I NOTICED THAT OTHER 2013 FORD MODELS HAD RECALLS FOR STEERING WHEEL AIRBAG FAILURES, BUT NOT THE FOCUS. THE SYMPTOMS DESCRIBED, LIKE FOR THE FUSION, SEEM SIMILAR TO WHAT I SAW WITH MY AIRBAG. THE FACT THAT THE SENSORS DETECTED THE CRASH WAS ENOUGH TO SET OFF THE AIRBAG, BUT THE AIRBAG COULD NOT FULLY DEPLOY CONCERNS ME. MY VEHICLE IS IN THE PROCESS OF BEING REPAIRED, AND BOTH AIRBAGS ARE BEING REPLACED, BUT I WANTED TO BE SURE TO REPORT THIS, JUST IN CASE THIS COULD BE THE START OF A BIGGER ISSUE FOR MY MODEL. I WAS LUCKY. IN MY ACCIDENT, THE STEERING WHEEL AIRBAG WAS NOT NEEDED TO KEEP ME SAFE, BUT SOMEONE ELSE MIGHT NOT BE SO LUCKY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10663034December 9, 2014
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING HOME FROM WORK, IT WAS RAINING, AS I PULLED OFF THE LIGHT, THE CAR BEGAN SPUTTERING AND WOULD NOT GO OVER 10 MPH. I MERGED TO THE SHOULDER AND THE DASHBOARD LIT UP WITH CRITICAL ENGINE FAULT, AND A FEW OTHERS, THE CAR STALLED AND I SAT THERE FOR ABOUT 30 MINS. I MANAGED TO GET HOME THAT DAY AND AFTER SITTING FOR 24 HOURS, IT RAN FINE AGAIN.THIS MORNING (DEC.9TH2014) RAINING AGAIN, I PULLED INTO MY PARKING LOT AND THE CAR BEGAN SPUTTERING AND WHEN I PLACED IT IN PARK, ANOTHER CRITICAL ENGINE FAULT APPEARED, I HAVE READ ABOUT 100 OTHER CASES DESCRIBING THE SAME SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663057December 9, 2014
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE CONTACT HAD TO APPLY FORCE TO TURN THE STEERING WHEEL WHICH HAD BECOME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION, DIAGNOSIS AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662734December 8, 2014
ELECTRICAL SYSTEM
THE ELECTRONIC DOOR LOCK ENGAGES WHEN THE CAR IS IN GEAR AND MOVES FORWARD OR REVERSE. WHEN THE CAR IS DRIVING, AT ANY SPEED, INCLUDING MAXIMUM HIGHWAY SPEEDS, THE DOORS CAN BE OPENED BY PULLING IN THE INTERIOR DOOR HANDLES. ALL DOORS CAN BE OPENED THIS WAY. THIS IS VERY DANGEROUS. ESPECIALLY FOR CHILDREN IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661082November 26, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
WAS IN THE FAR LEFT HAND LANE ON I-15 IN THE MIRA LOMA, CA AREA GOING ABOUT 10-15 MPH IN STOP AND GO TRAFFIC, AS TRAFFIC STARTED TO CLEAR I PRESSED THE ACCELERATOR TO INCREASE SPEED AND THE CAR WOULD NOT GO ANY FASTER THAN 20 MPH. I PULLED OFF TO THE LEFT HAND SHOULDER AND HAD THE CAR TOWED TO THE NEAREST FORD DEALER. THIS IS THE SECOND TIME THIS HAS HAPPENED. IN ADDITION, THE CAR CONSTANTLY "SHUDDERS" AT LOW SPEEDS TO WHICH FORD HAS ADVISED ME IS A DESIGN FLAW IN THE AUTOMATIC TRANSMISSION, CLUTCH ASSEMBLY AND THAT NOTHING CAN BE DONE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659911November 20, 2014
SEAT BELTS
I HAD TO REMOVE MY SEAT BELT WHILE DRIVING TO READJUST IT TO FIT BETTER AND IT WOULD NOT RELATCH. I PULLED OVER AND TRIED AGAIN AND AFTER MANY TRIES, THE BELT WOULD NOT LATCH. I GOT OUT OF THE CAR, ADJUSTED THE SEAT AND THEN IT WOULD RELATCH. IT CONTINUES TO SOMETIMES LATCH, SOMETIMES NOT. OTHER TIMES WHEN MY SEAT BELT IS LATCHED, THE SEAT BELT WARNING LIGHT WILL COME ON. OTHER TIMES WHEN THE BELT WILL NOT LATCH, THE LIGHT WILL NOT COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659247November 19, 2014
POWER TRAIN
SUDDEN STUTTERING POWER LOSS WHEN MAKING A TURN NEARLY CAUSED A REAR AND HEAD-ON COLLISION. LACK OF ACCELERATION FOR SEVERAL SECONDS LEFT VEHICLE IMMOBILE. CONSTANT SHUDDERING UNDER DIFFERENT LOADS OF ACCELERATION WITH NO PASSENGERS, MULTIPLE PASSENGERS, ON DIFFERENT ROAD GRADES AND CONDITIONS OCCURS. LOSS OF CONFIDENCE IN VEHICLE TO MANEUVER SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658526November 17, 2014
ENGINE, POWER TRAIN
GRINDING/RATTLING NOISE AND HEAVY SHUDDERING/SHAKING/LURCHING OCCURS AT LOW SPEEDS. NOT NORMAL SOUNDS. I DROVE MANUAL VEHICLES FOR OVER 15 YEARS AND NEVER EXPERIENCED THIS OCCURRENCE, WITH THE EXCEPTION OF FIRST LEARNING HOW TO DRIVE A MANUAL. IT IS CURRENTLY IN THE SHOP FOR A RECALL (THAT THIS SITE DOESN'T NOTE, FOR SOME REASON, BUT FORD DOES FIND). I HAVE NEVER ONCE (2 MONTHS TIME) GOTTEN OVER 31 MPG EITHER. THIS WAS PURCHASED AS A COMMUTER VEHICLE, AND FOR IT TO RARELY GET 30 MPG IS SAD, CONSIDERING MY DRIVING AN 8 YEAR OLD, 175K MILE COROLLA MEANT GETTING UPWARDS OF 34 MPG CONSISTENTLY. HAVE MADE 2 PAYMENTS ON THE CAR AND WISHING I HAD NEVER BOUGHT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658660November 17, 2014
ENGINE
A FEW DAYS AFTER I PURCHASED THIS VEHICLE, I WENT BACK TO THE DEALER AND TOLD THEM IT WAS STUTTERING ON TAKE OFF. I WAS TOLD "THIS IS NORMAL, THE CAR WAS GETTING USE TO A DIFFERENT DRIVER, TO SAVE ON GAS, AND THAT IT SHOULD GET BETTER THE LONGER I DROVE IT". IT DID NOT GOT BETTER, BUT WORSE. BROUGHT IT IN AND THEY SAID THAT IT NEEDED AN UPDATE, SO THEY HOOKED UP TO COMPUTER AND UPDATED IT. STILL DID NOT FIX THE PROBLEM. NEXT TIME I TOOK IT IN THEY TOLD ME IT WAS THE DUEL TRANSMISSION, AND IT WAS NORMAL FOR IT TO SHUTTER. IT IS NOW IN THE SHOP HAVING CLUTCHES REPLACED AND SEALS REPLACED. THE SERVICE MANAGER TOLD ME THAT EVEN AFTER THIS WAS DONE IT WOULD STILL HAVE A SHUTTER, JUST NOT SO BAD. I TRIED TO TRADE THE VEHICLE IN, BUT I'M GOING TO LOSE AROUND $5000, IN ONE MONTHS TIME. THUS VEHICLE SHOULD NEVER HAVE BEEN SOLD TO ME, I FEEL THAT I WAS LIED TO AND DECEIVED. THE SERVICE MANGER AT FORD TOLD ME THAT THIS IS A WELL KNOWN PROBLEM THIS CAR, BUT THE ASSISTANT SALES MANAGER IS TELLING ME THAT IT IS NOT A "QUALITY" ISSUE. WHO WOULD BUY A PRACTICALLY NEW CAR TO ONLY BE IN THE SHOP THREE TIMES IN 2 MONTHS AND STILL NOT HAVE A SAVE OR SMOOTH RIDE? NO ONE WOULD!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655297November 16, 2014
POWER TRAIN
BOUGHT THE CAR ON 11/06/13, NOTICED HESITATION WHEN I ACCELERATED FROM A STOP. BROUGHT THE CAR IN 12/04/13 TO HAVE THE BUCKING CHECKED. THERE WAS A TRANSMISSION LEAK FOUND AND FIXED, AND HAD THE CLUTCH REPLACED. SECOND TIME I BROUGHT IT IN ON 07/28/14 WITH THE BUCKING AGAIN, THIS TIME THEY SAID THERE WAS NOTHING WRONG WITH IT, BUT THE BUCKING STOPPED AFTER I GOT IT BACK. THIRD TIME IN WAS 10/08/14. I WAS GETTING ON THE HIGHWAY WHEN THE CAR ACCELERATED ON ITS OWN, ENGINE LIGHT CAME ON, AND WHEN I PUT THE CAR IN REVERSE TO PARK IT, THE CAR ACCELERATED, THEN IT WOULDN'T MOVE WHEN I PRESSED ON THE GAS TO BACK IT UP, HAD TO GET OUT AND PUSH IT BACK ON ITS PARKING SPOT. HAD THE CAR TOWED THE FOLLOWING MORNING, TOW TRUCK DRIVER STARTED THE CAR AND DROVE IT UP ON THE RAMP WITH NO PROBLEM. WE CONTACTED FORD MOTOR COMPANY AND WAS TOLD THERE WAS NOTHING THEY COULD DO. WHEN WE PICKED UP THE CAR THE MECHANICS SAID THEY FOUND NOTHING WRONG WITH THE CAR AND THAT THEY THOUGHT THERE WAS SOMETHING WRONG WITH THE COMPUTER BUT THERE WAS NOTHING THEY FOUND WRONG THAT NEEDED FIXING. A FEW DAYS LATER THE VOLUME IN THE CAR KEPT GOING UP AND DOWN ON ITS OWN. THEN THE 80MPH WARNING PROGRAM WAS TURNED OFF BY ITSELF. THE CAR IS STILL BUCKING AND THE BRAKES NOW SEEM TO FEEL SLIPPERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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