Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10069817January 15, 2004
UNKNOWN OR OTHER
I LEASED A 2000 FORD FOCUS FEBRUARY 16, 2002 THINKING THAT THIS WAS A GOOD INVESTMENT. I WAS WRONG. I HAVE HAD 3 RECALLS ON THE VEHICLE AND YES FORD FIXED THEM FOR FREE. NOW MY KEY IS STUCK IN MY IGNITION AND WILL NOT COME OUT NOR TURN TO START THE CAR. I DO NOT HAVE $500 TO FIX THE VEHICLE AS I AM A SINGLE PARENT BARELY MAKING ENDS MEET. I WAS TOLD THAT MY WARRANTY EXPIRED, THEREFORE I WOULD HAVE TO PAY THE EXPENSE. I DO NOT HAVE A CAR AND BECAUSE OF THIS, I WAS FORCED TO LEAVE MY JOB. I ALSO HAVE TO FIND A RIDE FOR MY 4 YEAR OLD SON TO GET BACK AND FORTH TO SCHOOL EVERYDAY. BAD INVESTMENT, I THINK SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069854January 15, 2004
UNKNOWN OR OTHER, WHEELS
I LOST CONTROL OF MY CAR; THE BACK TIRES WERE UNCONTROLLABLE, I WAS UNABLE TO KEEP MY VEHICLE UNDER CONTROL BECAUSE OF THIS GREAT SHAKING/SWAYING FROM THE REAR OF THE CAR. AFTER THE ACCIDENT I NOTICED THAT THE LEFT REAR WHEEL WAS LOOSE AND ASKEW. BECAUSE I WAS UNABLE TO CONTROL MY VEHICLE, MY CAR ROLLED TWICE DOWN AN EMBANKMENT. THE AIRBAG DEPLOYED, AND I RECEIVED A QUITE SUBSTANTIAL BURN ON MY LEFT WRIST.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10069884January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, WHEELS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:ELECTRICAL
THE MAIN CONCERN I HAVE IS THAT I HAVE HAD THIS CAR IN 4 TIMES NOW FOR REAR WHEEL BEARINGS. MY OTHER ISSUE IS THAT WHEN THE ACTUATOR IN THE REAR DRIVERS DOOR WENT OUT THAT ALL THE LOCKS AND WINDOWS FREEZE UP IN THE LOCKED POSITION IT THAT IS WHERE THEY WERE AT WHEN IT DIES. NOT THE KEY, MANUALLY OR REMOTE WILL WOR. THIS TO ME IS A SAFTEY ISSUE, YOU COULD POTENTIALLY BE LOCKED INTO YOUR VEHICLE WITH NO WAY OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069952January 15, 2004
VISIBILITY, STRUCTURE, UNKNOWN OR OTHER
MY FOCUS (MANUFACTURED OCTOBER 1999) HAS HAD SEVERAL PROBLEMS WITH RUSTING PAINT. THE FIRST, REPORTED IN JULY WAS COVERED UNDER THE 36K BUMPER-2-BUMPER WARRANTY. THE LATEST (REPORTED JANUARY '03), WILL NOT BE. MY ZTS SEDAN IS RUSTING ON THE REAR TWO DOORS ON THE INSIDE ABOUT 1 1/2 INCHES UP FROM THE BOTTOM OF THE DOOR (WHERE THE METAL IS CRIMPED). WITH LESS THAN 3-4LBS OF FORCE, I CAN TAKE OFF PORTIONS OF METAL. THIS IS NOT GOOD BUSINESS OR ENGINEERING! IN TWO YEARS, I WILL HAVE A HOLE IN MY DOOR AND I WILL BE SENDING FORD THE REPAIR BILL AND IT WILL BE PAID FOR BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069955January 15, 2004
VISIBILITY, POWER TRAIN, ENGINE AND ENGINE COOLING
WHEN DRIVING THE CAR IT GOES INTO NEUTRAL THEN BACK INTO GEAR WHEN BACKING UP THE CAR IT GRINDS THE NON-DRIVERS SIDE FLOODS EVERYTIME IT RAINS WINDSHIELD WIPERS WERE NO GOOD BOTH BACK DOORS MAKE LOUD NOISES WHEN OPENING AND CLOSING THERE ARE DENTS ON THE NON-DRIVERS SIDE BELOW THE DOORS ENGINE LIGHT GOES ON ONCE IN A WHILE WHEN DRIVING CAR SOMETIMES JUMPS INTO GEAR.. (SCARY) AND OTHERS I ASKED THE CAR DEALER BEFORE BUYING THE CAR IF THIS CAR HAD BEEN IN ANY ACCIDENTS.. HE SAID.. MICHELE, WE DO NOT SELL CARS THAT HAVE BEEN IN ACCIDENT. AFTER SOME OF THESE PROBLEM HAD OCCURED I CHECKED THE VIN# AND IT SAID THAT THIS CAR HAD ATLEAST 12 PROBLEMS BEFORE I BOUGHT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069965January 15, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, SUSPENSION, POWER TRAIN, TIRES, EQUIPMENT:ELECTRICAL
BAD BRAKES, LEAKING TRANSMISSION X 2 REPAIRS, NUMEROUS ELECTRICAL PROBS, ONE "ACCIDENT", DAMAGE REPAIRED AT FORD EXPENSE, BAD TIRE, NOISE FROM FRONT RT SIDE, "SURGE" PROB, CAR SEEMED TO "STICK" IN A GEAR. I DON'T HAVE MY FILE WITH ME BUT I KNOW THERE IS MORE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10069967January 15, 2004
UNKNOWN OR OTHER
DAUGHTER'S FORD FOCUS STARTED SPEWING SMOKE VIA THE HEATING VENTS. THEN SMOKE CAME OUT FROM UNDER THE HOOD. HOOD WAS OPENED AND SMOKE AND FIRE WAS COMING OUT FROM THE DRIVER'S SIDE BEHIND BATTERY. I CAN SAY THAT FORD NOR THE LOCAL DEALERSHIP HERE IN CLARKSVILLE, TN HAVE DONE A [XXX] THING TO HELP. STATE FARM INSURANCE SENT A SUBROGATION CLAIM TO FORD SEVERAL MONTHS AGO. I HAVE HEARD NOTHING. I BEGGED JENKINS AND WYNN (DEALERSHIP) TO ALLOW US TO TRADE THE CAR BACK IN FOR A DECENT CAR....THEY REFUSED. THEY KNOW WHAT A PIECE OF CRAP THE CAR IS. I ACTUALLY LEFT THE CAR ON THEIR DOORSTEP WITH THE KEY AND TOLD THEM I DID NOT WANT THE CAR...FOR ABOUT 2-3 WEEKS. NO HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10069986January 15, 2004
WHEELS, POWER TRAIN, FUEL SYSTEM, GASOLINE
WE PURCHASED THIS 2000 FORD FOCUS ON 11/13/00. WE BEGAN HAVING PROBLEMS WITH THE MANUAL TRANSMISSION FOR THE FIRST TIME IN JANUARY 2001 AND TOOK IT TO THE DEALERSHIP ON 1/25/01 FOR DIAGNOSIS AND REPAIR. THE VEHICLE HAS BEEN IN FOR REPAIRS 4 ADDITIONAL TIMES FOR MANUAL TRANSMISSION PROBLEMS ON 8/01/01, 1/11/02,7/09/02, AND 2/13/03. THE PROBLEMS HAVE BEEN DIFFICULTY SHIFTING INTO 1ST AND 2ND GEAR, GRINDING WHEN SHIFTING INTO 3RD GEAR. ONE OF THE TIMES IT WAS TAKEN IN WE HAD COMPLETELY LOST THE ABILITY TO SHIFT INTO 2ND OR 4TH GEAR. EACH TIME THEY HAVE FIXED THE PROBLEM ONLY TO HAVE MORE PROBLEMS OCCUR. THE VEHICLE WAS TAKEN TO THE DEALERSHIP ON 1/30/03 FOR ROAD NOISE AND WOBBLING IN THE WHEEL. THE TIRE ALMOST FELL OFF ON THE WAY TO THE DEALERSHIP. AT THAT TIME WE WERE ADVISED THAT THERE WAS A RECALL ON THE WHEEL BEARINGS. WE HAD NEVER RECEIVED NOTIFICATION OF THIS AND IN FACT THE SERVICE MANAGER SAID THAT HE WAS UNAWARE OF THE RECALL UNTIL HE LOOKED UP OUR VEHICLE IN THE COMPUTER. THEY SUBSEQUENTLY PERFORMED THE FOLLOWING REPAIRS: FOUND RELATED DAMAGE BECAUSE OF RECALL AS FOLLOWS, LEFT DRUM, SPINDLE AND BEARINGS REFACED RIGHT DRUM R & R RIGHT SPINDLE. REAR SHOES REPLACED PARTS FOR RELATED DAMAGE. THIS IS THE INFORMATION STATED ON THE INVOICE. AT THIS TIME THE CHECK ENGINE LIGHT HAD ALSO BEEN ON SO WE ASKED THEM TO ALSO FIND OUT WHAT THAT PROBLEM WAS. THEY FOUND GROSS LEAK FOUND AT EVAP MANIFOLD LINE. REPLACED LINE. THIS VEHICLE HAS ALSO BEEN TO THE DEALERSHIP FOR SEVERAL RECALLS INCLUDING THE REPLACEMENT OF A BATTERY CABLE ON 1/30/03 AND ANOTHER UNSPECIFIED RECALL ON 10/02/01. THIS VEHICLE HAS BEEN IN THE SHOP 6 TIMES FOR A TOTAL OF 67 DAYS IN THE 27 MONTHS THAT WE HAVE OWNED IT. IT NOW HAS 35,800 MILES AND THE WARRANTY IS ABOUT TO EXPIRE. WE HAVE MADE SEVERAL CALLS TO THE DEALERSHIP AND TO FORD CUSTOMER SERVICE. THEY HAVE OFFERED TO EXTEND THE WARRANTY ON THE DRIVE TRAIN AND CHARGE US A $50 DEDUCTIBLE EACH TIME THAT THE VEHICLE REQUIRES SERVICE ON THIS SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070021January 15, 2004
POWER TRAIN, SEAT BELTS, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
I HAVE BEEN IN THE SHOP ABOUT 7 TIMES DURING THE LAST 3 YEARS DUE TO PROBLEMS WITH MY NEW FOCUS. THE CLUTCH FAILED AT 6700 MILES, ALONG WITH THE BRAKES, AND THINGS GOT WORSE FROM THERE. THE FRONT WINDSHIELD LEAKED WATER INTO THE ROOF, THE FUSE ON THE FAN/AIR CONDITIONING SYSTEM MELTED, AND THE BRAKE PADS WERE REPLACED NUMEROUS TIMES. ALSO, THE FABRIC ON THE SEATS CAUSED ME TO GET SHOCKED EVERY TIME I GOT OUT OF THE CAR. FORD'S LACK OF CUSTOMER SERVICE WAS PAINFULLY OBVIOUS AS WELL DURING THESE REPAIRS. I ULTIMATELY TRADED IN MY CAR FOR A COMPETITOR'S CAR AND I'M FEELING MUCH BETTER NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070051January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE HAD PROBLEMS WITH MY WIFE'S FORD FOCOUS WINDOWS THE WINDOWS FALL OFF TRACK OR JUST FALL DOWN AND WILL NOT ROLL UP FOR NO REASON. OUT OF 4 WINDOWS RIGHT NOW THE DRIVERS SIDE IS DOWN INTO THE DOOR WILL NOT ROLL UP AND THE PASSENGER REAR IS ALSO THE SAME. THE DRIVERS REAR WINDOW WE ARE AFRAID TO TOUCH IT BECAUSE WE HAVE HAD TO CATCH IT FROM FALLING AND NOW WE HAVE BEEN USING TAPE. THAT IS 3 WINDOWS OUT OF 4 GIVING US PROBLEMS. WE DO NOT WANT TO TRY THE PASSENGER SIDE DOOR WINDOW. WE ARE HAVING A THOUGH TIME AND IT SEEMS ABNORMAL FOR THE WINDOWS TO GIVE US PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070060January 15, 2004
UNKNOWN OR OTHER, WHEELS, ENGINE AND ENGINE COOLING
I PURCHASED A FORD FOCUS IN APRIL 2000. AT THAT TIME I OPTED FOR THE 3 YEAR/36000 COVERAGE. LATER IN THAT YEAR I WAS INVOLVED IN THE REAR WHEEL BEARING RECALL AND BROUGHT THE CAR IN FOR REPAIRS. LAST WEEK MY LEFT REAR WHEEL BEARING WENT-AND AS THE MECHANIC SAID "I'M SUPRISED YOUR WHEEL DIDN'T COME OFF". I CONTACTED FORD CUSTOMER SERVICE AND WAS INFORMED THAT SINCE I WAS NO LONGER UNDER WARRANTY PROTECTION (VEHICLE HAS 40,000 MILES) I WAS NO LONGER COVERED, AND THE CUSTOMER SERVICE REPRESENTATIVE PROCEEDED IN TRYING TO OFFER ME EXTENDED COVERAGE FOR MY CAR. I FEEL THAT SINCE THEY "TRIED" TO FIX THE PROBLEM AND DIDN'T -THAT THEY SHOULD STILL BE RESPOSNSIBLE FOR THE REPAIR. THERE IS NO REASON A WHEEL BEARING SHOULD FAIL AFTER ONLY 40,000-ESPECIALLY WHEN I HAD BETWEEN 12-15,000 MILES ON THE CAR AT THE TIME OF INITIAL RECALL/REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070080January 15, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, POWER TRAIN
MY CAR STARTED BY LOSING POWER AND THE THE ENGINE WOULD RACE UP IN ANY GEAR. THE LIGHTS ON THE DASH WOULD DIM ALONG WITH THE RADIO AND THE HEADLIGHTS. THEN ON OCT 31 2002, THE GAGES WENT CRAZY. I PARKED THE CAR AND CALLED FORD AND ASKED IF THEY WOULD RUN A TEST TO SEE WHAT WAS WRONG. THEY SAID I WOULD HAVE TO PAY FOR THE TEST AND I TOLD THEM I COULD NOT AFFORD IT. SINCE THEN I ONLY DRIVE THE CAR TO THE STORE ABOUT 5 MILES FROM MY HOUSE AND BACK. NOW THE ENGINE IS STALLING AGAIN IN ANY GEAR. THE ENGINE LIGHT IS ON. I AGAIN ASKED THE DEALERSHIP AND FORD IF THEY COULD RUN THE TEST TO SEE WHAT IS WRONG WITH CAR AGAIN THEY REFUSED. I JUST NOW WROTE A E-MAIL TO FORD. I JUST WANT MY CAR THAT ONLY HAS ABOUT 49000 MILES TO RUN. FORD IS OFFERING A LONGER WARRANTY ON THE NEWER FOCUS WHY NOT OFFER IT TO US THAT OWNER THE PIECE OF JUNK OLDER FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070084January 15, 2004
AIR BAGS, UNKNOWN OR OTHER, STEERING, ENGINE AND ENGINE COOLING, WHEELS, POWER TRAIN, SEAT BELTS, SERVICE BRAKES, HYDRAULIC, EQUIPMENT:ELECTRICAL
THE BRAKES HAVE BEEN LOOKED AT THREE TIME BECAUSE OF NOISE AND IT'S BEEN SERVICED SEVERAL TIMES. IT'S IN SERVICE RIGHT NOW AND HAS BEEN THERE FOR TWO WEEKS. I DON'T KNOW IF THEY ARE WORKING ON IT OR IF THEY ARE REPAIRING OTHER THINGS OR WHAT. I HAVEN'T HAD HEAT THROUGHOUT THE COLDEST PART OF THE WINTER. THE SEAT BELTS DON'T WORK AND THE PAINT IS PEELING. THE CAR HAS LOCKED UP NOT LETTING ME START THE ENGINE TWICE, THEN JUST OUT OF THE BLUE IT DECIDED TO START. I TRIED TO TURN IN AND THE CAR DEALER AT FORD SAID HE WOULDN'T TOUCH IT, DIDN'T WANT IT. WE BOUGHT IT AUG. 9 2000-FORD CREDIT, SIMPLE INTEREST 6.5 --FIRST PAYMENT SEPTEMBER $456.99 A MONTH THEY SAY WE OWE TOO MUCH TO TRADE IN ???THIS MADE NO SINCE. NOW I KNOW WHAT'S BEEN GOING ON. MY HUSBAND HAS BEEN OUT TO SEA USNAVY FOR ALMOST A YEAR AND I'M SCARED TO DRIVE IT I'M A NERVOUS WRECK ABOUT THIS CAR AND I DON'T KNOW WHAT TO DO. THERE HAS BEEN IS SO MANY RECALLS ON THIS CAR I DON'T KNOW IF THEY HAVE FIXED THEM OR NOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070092January 15, 2004
SEAT BELTS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
ENGINE STARTS TO STALLS WHEN COMMING TO A STOP. THEY CLAIM IT NEEDS A NEW CYLINDER HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070119January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING
SINCE AT LEAST APRIL 2003 THE BACK RIGHT PASSAGNER SIDE WINDOW WILL NOT RISE OR LOWER NOR WILL THE LOCK ON THE DOOR LOCK FROM THAT SEATING POSITION. THE DRIVER ONLY CAN DO IT. WHILE IN NM DRIVING FROM KY TO AZ, MY 2000 SE BEGAN TO LOSE ENGINE POWER. AS I DROVE AT 70 MPH THE ENGINE BEGAN TO STALL, AS IF NO GAS WAS GETTING THROUGH THE ENGINE AND THE CAR BEGAN TO DIE. I WAS ABLE TO SAFELY PULL TO THE SIDE OF THE ROAD; TURNED THE CAR OFF FOR UPWARDS OF 2 HOURS, START THE CAR AGAIN AND DRIVE. THIS HAPPENED 5 TIMES FROM NM TO AZ; OVER AND OVER AGAIN. I CALLED THE 1800 FORD ROADSIDE ASSISTANCE NUMBER AND WAS TOLD SINCE MY CAR WAS OUT OF WARRANTY THEY WOULD NOT SEND A TOW FOR ME. A COMMERCIAL TRUCKER WAS NICE ENOUGH TO FOLLOW ME TO THE NEXT TOWN TO A FORD DEALER. THE SERVICE ADVISOR AT THE DEALERSHIP OFFERED TO LOOK AT MY CAR THE NEXT DAY AROUND NOON, AS HE HAD 6 OTHER FOCUS OWNERS IN HIS SHOP WITH THE SAME COMPLAINT AND HE HAD NO IDEA WHAT THE PROBLEM IS. I DECIDED TO PRESS ON TO AZ WHILE DRIVING UNDER 55 MPH ON I-10. THE CAR SAT IN MY GARAGE FOR 3 WEEKS BEFORE I DROVE IT AGAIN. IT IS STILL DOING IT'S DRIVE AND DIE AND I AM CONCERNED NOW MORE THAN EVER WITH THE NUMBER OF RECALLS ON THIS VEHICLE WHAT THE DEAL IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070124January 15, 2004
STEERING, TIRES, SUSPENSION, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC, POWER TRAIN, EQUIPMENT:ELECTRICAL
CAR IS ONLY 2YRS,8MO. HAVE CURRENTLY EXPENDED OVER $4000.00 ON REPAIRS. PROBLEM WITH SEALS ALLOWING FUMES IN CAR FROM OTHER VEHICLES RUNNING BESIDE MINE. THE NOISE AND WIND SHEAR LEVEL IS VERY UNSATISFACTORY. SQUEAL NOISE AND THUMPING FEELING FROM PRESSING ON BRAKE PEDAL. HESITATION ON ACCELERATING INTO TRAFFIC FLOW. POOR QUALITY ON PARTS AND WORKMANSHIP FROM MANUFACTURER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070133January 15, 2004
SUSPENSION, TIRES, SERVICE BRAKES, HYDRAULIC, STEERING
I DRIVE 25000 MILES A YEAR TO AND FROM WORK APPROXIMTLY 115 MILES A DAY AND 70% OF THAT IS ON OPEN INTERSTATE HIWAY. STOP AND GO IS LESS THAN 20 MILES A DAY. TIRES COMPLETELY WORE OUT AT 41000 MILES. TIRES STARTED HUMMING AT 10 TO 15000 MILES. I CONSTLY COMPLAINED ABOUT FRONT END AND TIRE NOISE. I PUT A SET OF GOODYEAR AQUATRED TIRES ON AT 41476 MILES. THEY ALSO STARTED HUMMING, SO THE FRONT END WAS LINED UP. THIS DID NOT STOP THE TIRES FROM HUMMING. NOW CAR HAS 80000 MILES, TIRES ARE SCARMING GO DOWN THE ROAD FAST OR SLOW. FRONTEND SUSPENSION HAS BEEN MAKING CLANKING OR THUD TYPE NOISE. JUST RECENTLY TURING LEFT GETING OFF INTERSTATE IT FELLES LIKE THE RIGHT FRONT IS CHANGING GEOMITRY. CAR TURNS LEFT VILENTLY - MUST CORECT STERING. THIS WILL HAPPENS WITHOUT NOTICE. THIS CAR IS EXTMLY DANGERAS. WHEN DRIVEN ON ICE AND SNOW, IT WILL BRAKE LOSE WHEN GOING STARIGHT FOR NO REASON AND START TO SPIN OUT. BRAKES WORE OUT AT 45000 MILES. $400 TO FIX FRONT BRAKES ONLY. I HAVE NEVER HAD TO PUT BRAKES AND TIRES ON A CAR AT LESS THAN 50000 MILES. MORE LIKE 65 TO 75000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070137January 15, 2004
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THIS IS A COPY OF THE LETTER I SENT TO FORD PRESTIGE FORD GARLAND TX ATTN: [XXX] DEAR [XXX] RE: FORD FOCUS 2000 VEHICLE ID# [XXX] I BECAME A CUSTOMER OF PRESTIGE FORD 5 YEARS AGO WHEN I FIRST BOUGHT MY 98 ESCORT. I WAS PLEASED WITH THE CAR, NEVER HAD ANY PROBLEMS WITHIN THE 2 YEARS I HAD IT ONLY THE SCHEDULED MAINTENANCE. FEB 28TH 2000 I MADE THE STUPIDEST DECISION IN MY LIFE TO TRADE IT FOR A BRAND NEW FOCUS 2000 -I WAS IMPRESSED OF THE REVIEWS OF BEING THE EUROPEAN CAR OF THE YEAR IN 1999. WELL DURING THIS 3 YEARS I HAD NOTHING BUT TROUBLE AND I JUST RECEIVED ANOTHER SAFETY RECALL. I DON'T EVEN REMEMBER HOW MANY TIMES I'VE TAKEN MY CAR BACK TO FORD FOR SAFETY RECALLS DURING THE LAST 3 YEARS. IN 3 YEARS I HAD TO REPLACE BRAKES 3 TIMES (THAT'S ACTUALLY ONCE A YEAR) REPLACE ROTORS TWICE SOMETHING GOT MESSED UP LAST AUGUST WITH THE ELECTRICAL SYSTEM AND THE STARTER I HAD TO HAVE THAT FIXED. THERE'S ALWAYS NOISE WITH THE BRAKES, I ASKED SEVERAL TIMES AND ALL YOUR STAFF OR THE ONE ON 75 CAN TELL ME IS A "KNOWN PROBLEM" FIRST IT WAS "METAL BRAKES" NO PROBLEM THAT'S NORMAL AFTER A COUPLE OF YEARS YOU CHANGED IT TO A "KNOWN PROBLEM"??? I JUST WANTED TO LET YOU KNOW MY DISAPPOINTMENT ABOUT THIS STUPID CAR, I SURE DID MADE A BIG MISTAKE WHEN I DECIDED TO BUY IT. ALSO I BOUGHT EXTENDED WARRANTY AND THAT REALLY SEEMS NOT TO BE A BIG BENEFIT SINCE IT HASN'T HELPED A BIT, I STILL HAD TO PAY FOR ALL THIS REPAIRS. AS FAR AS I KNOW THIS ARE THE KNOWN PROBLEMS WITH THE CAR, SO TELL ME AM I SUPPOSED TO BE A HAPPY CAMPER?? I'M A SINGLE MOTHER, I MAKE MY PAYMENTS ON TIME, I DON'T HAVE THE TIME AND THE MONEY TO KEEP SPENDING IN A CAR THAT WILL BE PAID OFF IN A COUPLE OF YEARS AND THEN I WILL BE LEFT WITH A BIG PEACE OF JUNK. PLEASE LET ME KNOW WHEN I CAN TAKE MY CAR TO GET FIXED AGAIN. VERY UNHAPPY CUSTOMER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070194January 15, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, EQUIPMENT:ELECTRICAL
WE HAVE HAD PROBLEMS WITH ENGINE STALL FOR NO REASON. WHEN WE ARE AT 1/4 OF A TANK OR AT 1/2 A TANK THE ENGINE WILL SPUTTER OR STALL FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070218January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN, ENGINE AND ENGINE COOLING
I PURCHASED A 2000 FOCUS SE ON JUNE 5, 2001 WITH 23,000 MILES. I WAS TOLD THAT I WOULD BE COVERED UNDER THE ORIGINAL FACTORY WARRANTY 3YR./36,000.I ALSO PURCHASED AN EXTENDED WARRANTY FROM THE API COMPANY AT THE COST OF $1,069 TO COVER 6YR./60,000.I THOUGHT I'D BE PROTECTED. WRONG ! THE VEHICLE ALWAYS HAD HORRENDOUS BRAKE DUST BUT THE WORST WAS YET TO COME. IN DECEMBER 2002, MY HUSBAND AND I WERE IN THE PROCESS OF MOVING AND BEGAN TO NOTICE A ROUGH IDLE. WELL, IT'S COLD IN BUFFALO, NY SO WE THOUGHT IT JUST NEEDED MORE TIME TO WARM UP. BY EARLY MARCH WE EXPERIENCED STALLING PROBLEMS AND THE CHECK ENGINE LIGHT WAS ON. AFTER STALLING AT 45MPH WE HAD ENOUGH. THE CAR WAS TAKEN TO BASIL FORD. WITH ONLY 32,000 MILES ON IT WE WERE INFORMED THAT THE CYLINDER HEAD WAS CRACKED AND THE ORIGINAL WARRANTY RAN OUT ON 1/29/03. FORD WANTED ABOUT $1,700.00 TO REPLACE IT. WELL, WE THOUGHT IF FORD WOULDN'T COVER THE REPAIR THAT THE API EXTENDED WARRANTY WOULD. ANOTHER ERROR IN JUDGMENT ! API SAID THERE WAS CARBON IN THE CYLINDER AND THEY WOULDN'T COVER. FINALLY, AFTER THREATS TO LEAVE THE CAR AT THE DEALER OR SEEK LEGAL ADVICE TO REMEDY, BASIL REPLACED THE CYLINDER HEAD FOR $400.00. WHO EVER HEARD OF A CRACKED HEAD AT 32,000 MILES ? WE HAD ONLY PUT ABOUT 10,000 MILES ON IT ! ALSO THE KEYLESS ENTRY ON THE DRIVER DOOR WOULD ONLY WORK ON OCCASION AND THE KEY NEVER DID WORK ON THE TRUNK (TOLD THE LOCK NEEDED REPLACEMENT) WHICH WE WOULD HAVE TO PAY FOR IF WE WANTED FIXED. SINCE THE INSPECTION WAS COMING UP IN JUNE 2003 AND THE BRAKES AND ROTORS WOULD PROBABLY NEED REPLACEMENT JUST LIKE ALL FOCUS'S DO, WE TRADED IN THE CAR TO AVOID THE MONEY TRAP. THAT CAR WAS THE WORST HUNK OF JUNK I'VE EVER HEARD OF! I PAID $10,500.00 FOR THE CAR IN JUNE 2001 WITH 23,000 MILES ON IT AND HAD A HARD TIME GETTING $5,000.00 AS A TRADE WITH 33,000 MILES IN MAY 2003 ! IT WAS THE BIGGEST RIP OFF OF MY LIFE ALSO I LOST OUT WHEN I CASHED IN THE WORTHLESS API WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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