Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10055414January 20, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
RECALL 03V482000 CONCERNING STALLING. CONSUMER HAD THE FUEL DELIVERY PUMP REPLACED IN MARCH 2003 AND NOVEMBER 2003. VEHICLE WAS CURRENTLY HAVING SAME PROBLEMS AS MENTIONED IN THE RECALL. DEALER TOLD THE CONSUMER THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL. CONSUMER CONTACTED THE MANUFACTURER ON THIS MATTER. CONSUMER RECEIVED A CALL BACK FROM MR. LANCE TANG, A SUPERVISOR FOR THE CUSTOMER SERVICE LINE, WHO TOLD THE CONSUMER THAT SHE WOULD NEVER BE ABLE TO GET THE NEW PART UNDER THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055422January 20, 2004
ENGINE AND ENGINE COOLING
THIS IS A SALVAGED VEHICLE. CONSUMER RECEIVED A RECALL NOTICE FROM FORD. HOWEVER, DEALERSHIP REFUSED TO HONOR THE RECALL, CLAIMING IT WAS NOT A SFETY RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054385January 18, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE HAD NUMEROUS PROBLEMS WITH THE IGNITION NOT WANTING TO TURN WITH THE 2 KEYS I HAVE. 1 IS ORIGINAL, THE OTHER WAS MADE BY THE DEALER I PURCHASED THE CAR FROM. IT APPEARS TO BE AN ISSUE WITH THE IGNITION KEY CYLINDER. SEARCHING FOR INFORMATION I HAVE FOUND NUMEROUS REFERENCES TO THIS PROBLEM, AND THERE ARE OVER 150 CURRENT COMPLAINTS THAT WHEN SEARCHED FOR THIS PART ARE RETURNED ON THIS SITE.* CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054415January 18, 2004
ELECTRICAL SYSTEM:IGNITION
ATTEMPTED TO INSERT KEY IN THE IGNITION AND WOULDN'T GO IN ALL THE WAY. EVEN WIGGLING THE KEY DOESN'T WORK. SAW ON THE NEWSGROUPS THAT THIS IS A COMMON PROBLEM. HOW COME FORD HASN'T ACKNOWLEDGE THIS PROBLEM? THIS IS THE MOST TROUBLESOME CAR I'VE EVER OWNED!!! I USED TO BE A ROYAL FORD CUSTOMER. * CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054285January 16, 2004
FUEL SYSTEM, OTHER, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING:ENGINE, SUSPENSION:FRONT
MY CAR HAS A CONSTANT BAD VIBRATION THAT INTENSIFIES ON RIGHT TURNS, GOING UP GRADES, AND OVER BUMPS. I HAVE TAKEN IT TO JIM CLICK FORD IN TUCSON, AZ FOR A TOTAL OF THREE TIMES. EACH TIME THEY COME UP WITH A DIFFERENT EXCUSE AND IT NEVER FIXES THE PROBLEM. I HAVE BEEN TOLD AT FIRST IT WAS, MY TIRES, I REPLACED ALL FOUR TIRES WITH TOP OF THE LINE MICHELINS, THEN I WAS TOLD THAT MY FUEL PUMP WAS GOING OUT AND THAT IS THE CAUSE OF THE VIBRATION, NOW IT IS THE COILS. NOT ONE OF THESE HAS FIXED THE PROBLEM, I AM STILL WAITING ON THE PUMP TO GET IN STOCK AT JIM CLICK, AND THEY DID REPLACE THE COILS AT A CHARGE OF $370.88. IN ADDITION TO THE VIBRATION IT SPORADICALLY TRIES TO STALL AND HESITATES WHEN TURNING. I ALSO HAVE MY TAILLIGHTS, AND BACK UP LIGHTS CONSTANTLY BURNING OUT, I HAVE REPLACED THEM 3 TIMES AND THE LAST TIME I HAD JIM CLICK REPLACE THEM. (THE BACK UP LIGHT, PASSENGER SIDE IS OUT AGAIN) I WAS ALSO TOLD THE FIRST TIME I TOOK IN MY CAR TO JIM CLICK FORD (BEFORE THE FUEL PUMP RECALL), I NEEDED TO REPLACE A FAILING FUEL PUMP AND THAT WOULD COST $680.00 TO REPLACE. (PARTS AND LABOR) I COULD NOT AFFORD IT AND TOOK IT OUT OF THEIR SHOP, I THEN BROUGHT IT IN AFTER THE RECALL AND THEY TOLD ME THAT THE FUEL PUMP WAS NOT THE PROBLEM THAT IT WAS THE COIL AND THEY COULD NOT REPLACE THE FUEL PUMP SINCE IT WAS NOT FAILING. I THEN FOUGHT IT OUT WITH THEM AND THEY SAID THEY WOULD REPLACE THE FUEL PUMP WHEN IT CAME IN STOCK LATE JANUARY 2004. THEY DID REPLACE THE COILS AND THE ENGINE CHECK LIGHT WAS ON WHEN I BROUGHT IT IN AND THAT IS HOW THEY DETERMINED THAT IT WAS THE COILS. THEY FIXED THAT PROBLEM AND I GOT MY CAR BACK AND GUESS AGAIN THE ENGINE LIGHT CAME ON THE VERY NEXT DAY AND THE VIBRATIONS ARE GETTING WORSE. I AM STARTING TO FEEL THAT THIS CAR IS A LEMON MY CAR ONLY HAS 64,000 MILES AND HAS SO MANY RECALLS AND SERVICE BULLETINS IT IS SCARY. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055299January 16, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE DRIVER RECEIVED A RECALL #0037391 NOTICE FOR THE FUEL PUMP. THE MECHANIC STATED THAT THE CONSUMER WOULD PAY FOR THE DIAGNOSTIC TEST. THE CONSUMER FELT SHE SHOULD NOT HAVE TO PAY FOR THE DIAGNOSTIC TEST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070757January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, STRUCTURE, SERVICE BRAKES, HYDRAULIC, POWER TRAIN
LET'S SEE, WHERE SHALL I BEGIN. WITHIN MONTH OR TWO OF PURCHASE OF 2000 FOCUS SEDAN IT WAS BACK IN THE SHOP FOR THE FRONT A PANEL TRIM. IT TOOK 3 TIMES TO FINALLY GET THAT RIGHT. ALSO LESS THAN 5 MONTHS AFTER PURCHASE, WINDSHIELD HAD TO BE REPLACED DUE TO A STRESS FRACTURE (WAS A 1-1.5 HAIRLINE CRACK WHICH APPEARED IN WINDSHIELD). THE WINDSHIELD HAS SINCE BEEN REPLACED AGAIN. WHILE ADJUSTING THE REAR-VIEW MIRROR THE WINDSHIELD CRACKED AROUND THE BASE, APPARENTLY FROM SLIGHT PRESSURE OF MIRROR. AND JUST RECENTLY, AUGUST 2003, I'VE NOTICED WATER DROPS FLYING UP FROM ABOVE THE DASHBOARD. NOT SURE IF WINDSHIELD IS LEAKING AROUND THE BOTTOM BASE OR MAYBE A.C. HAVEN'T HAD IT CHECKED YET, BUT IT WILL BE IN THE SHOP THIS WEEK FOR OTHER PROBLEMS I HAVEN'T MENTIONED YET. IT WAS IN SHOP IN LATE 2001 OR EARLY 2002 FOR THROTTLE PROBLEMS. WHILE THE CAR WAS SITTING STILL THE ENGINE WOULD RACE BETWEEN 2.5 AND 3000 RPMS. FORTUNATELY I NEVER USED THE CRUISE CONTROL DURING THAT TIME. LATE 2002 THE TRUNK LOCK MECHANISM APPARENTLY BROKE PREVENTING THE TRUNK FROM SHUTTING PROPERLY. IT WOULDN'T LATCH AT ALL. I HAVE YET TO HAVE THE WIPER MOTOR COVER RECALL FIXED. AND ON DIFFERENT OCCASIONS THE FUEL GAUGE HAS READ EMPTY, NO MATTER HOW MUCH FUEL YOU HAVE IN THE TANK. AND JUST WHEN YOU THINK NOTHING ELSE CAN GO WRONG, IT HAPPENS. ME AND MY WIFE WERE SHOPPING THIS MORNING ON LABOR DAY SATURDAY. WE GOT IN THE CAR AND I WENT TO START IT. MY KEY SOMEHOW WOULD NOT GO INTO THE IGNITION COMPLETELY, NO MATTER HOW HARD I TRIED. WE EVENTUALLY CALL OUR TRIPLE AAA INSURANCE AND ARRANGE FOR A LOCKSMITH TO COME AND TAKE A LOOK. HE LOOKS AT IT A SECOND AND DECLARES WHAT WE FEAR THE WORST. OUR FOCUS IS THE 7TH FOCUS THIS MONTH HE HAS SEEN WITH THE SAME PROBLEM. HE SAID THAT THE IGNITION WOULD HAVE TO BE REPLACED BY FORD. I BELIEVE THAT THIS SHOULD BE A RECALL. I WILL NEVER BUY ANOTHER FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070781January 15, 2004
ENGINE AND ENGINE COOLING
ENGINE STALLS THEN RESTARTS. OCCURS UNDER ALL DRIVING CONDITIONS. OCCURS IN WARMER WEATHER VS WINTER. DEALERS TEND TO INDICATE FUEL PUMP OVER HEATING AS PROBLEM. FUEL PUMP IS IN GAS TANK COOLED BY 12+ GALLONS OF FUEL. THE CATALYTIC CONVERTER IS RIGHT LONG SIDE FUEL TANK. FUEL TANK HAS TEMP INSULATION ON SIDE THAT FAVORS FUEL TANK. THE MASS OF THE FUEL TANK HAS TO EXCEED OPERATIONAL TEMP SPEC OF FUEL PUMP TO CONTRIBUTE TO ANOMALY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070789January 15, 2004
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN, WHEELS, UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
STARTED EXPERIENCING PROBLEMS WITH THE VEHICLE AFTER PURCHASE. SUDDENLY IN AUGUST, ALL POWER SYSTEMS/COMPUTER TYPE ITEMS BEGAN TO FAIL -- POWER LOCKS, TRUNK RELEASE. THEN, CAR BEGAN (AND STILL DOES) TO SPUTTER AND SHAKE WHEN STOPPED/IDLE UNTIL IT WOULD SHUTDOWN. ALSO, THE RADIO/CD PLAYER WOULD SHUT OFF. CHECKED FOR TSBS FOR THE VEHICLE MODEL & YEAR AND FOUND AT LEAST 15. WHEN I TOOK THE CAR TO THE DEALER (WORLD FORD SANDY SPRINGS) WE WERE TOLD THAT THEY ARE TECHNICAL SERVICE BULLETINS AND THAT WE WOULD HAVE TO PAY TO HAVE THE CAR REPAIRED. ONLY OFFICIAL FORD RECALL NOTICES, NOT EVEN NTSA RECALL NOTICES, WOULD BE HONORED. ON TOP OF THIS, WE WOULD BE EXPECTED TO PAY $90 PER COMPLAINT BATCH (THE TSB LIST WAS BATCHED IN TO 3 MAIN AREAS)FOR DIAGNOSTIC PURPOSES AND IF ANY OF THE COMPLAINTS WERE RELATED TO A RECALL, THE $90 WOULD BE REFUNDED AS APPLICABLE. I EXPRESSED THAT IF FORD ISSUED A TSB AND THE NTSA ISSUED A RECALL NOTICE, THEN I SHOULD NOT HAVE TO PAY TO HAVE THE CAR WORKED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070828January 15, 2004
WHEELS, POWER TRAIN, TIRES, SUSPENSION, SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER
PURCHASED FORD FOCUS SE IN MAY OF 2002 WITH 13,260 MILES. WE DID NOT BUY THE EXTENDED WARRANTY BECAUSE WE COULD NOT AFFORD. SOON AFTER BRINGING THE CAR HOME, WE NOTICED THE TIRE WAS VERY WOBBLY, AND THE BRAKES WERE SQUEAKING--TOOK IT TO THE FORD DEALER AND THEY TOLD US THESE CARS ARE NOTORIOUS FOR BRAKE NOISE, AS FOR THE TIRE NOTHING IS WRONG-THE SERVICE DEPT. TEST DROVE AND DIDN'T NOTICE A THING. HAVE TAKEN IT IN SEVERAL OTHER TIMES AFTER THAT FOR WOBBLY TIRE-STILL SAME ANSWER NOTHING IS WRONG. HAVE TAKEN THE CAR IN FOR SEVERAL RECALLS. KEY WAS STUCK IN IGNITION AND HAD TO BE TOWED TO DEALERSHIP-BUT THE NEXT TIME MY TEENAGED DAUGHTER DROVE THE CAR THE STEERING WHEEL WAS STUCK WHEN SHE WAS TURNING AT AN INTERSECTION-HAD IT TOWED AGAIN, THERE WAS A PIECE OF MATERIAL (FROM THEM FIXING THE IGNITION PROBLEM) THAT WAS STUCK IN THE STEERING COLUMN. OUR LATEST EPISODE WITH THIS CAR IS OUR TRIP FROM WA-VIRGINIA. THE CAR WAS FINE ON THE WAY THERE, EXCEPT FOR THE WOBBLE IN THE TIRE IN WHICH WE HAD THE TIRES ROTATED YET AGAIN. BUT ON OUR WAY BACK WE STARTED EXPERIENCING SPUTTERING AND SURGING OF THE CAR, WE WOULD PULL OFF THE SIDE OF THE ROAD EVERY 20 MILES (THINKING IT WAS FROM THE HOT WEATHER), WE WOULD GET ANOTHER 20 MILES IN AND SAME THING UNTIL FINALLY WE DROVE THROUGH CHICAGO, IL AND IT WAS WORSE, SO WE PULLED OFF THE HIGHWAY AND ON TO AN ON RAMP--WALKED ACROSS THE HIGHWAY TO USE A BUSINESS'S TELEPHONE TO CALL FOR A TOW TRUCK. THEY FOUND US A TOW TRUCK BUT UNFORTUNATELY IT WASN'T A KING CAB, SO OUR INSURANCE CO., CALLED US A CAB. THE TOW TRUCK TOOK US TO THE NEAREST FORD DEALER--THE CAR HOWEVER SEEMED TO RUNNING FINE, SO WE DECIDED TO DRIVE SOME MORE. WE GOT ABOUT 15 MILES DOWN THE ROAD AND SPUTTERING AGAIN, SO WE CALLED FOR ANOTHER TOW--AND IN THE MEANTIME WE CALLED FIRESTONE, WE DROVE IT THERE, THE SERVICEMAN DROVE THE CAR AND FELT WHAT IT WAS DOING AND SAID HE DIDN'T NEED TO HOOK IT UP TO ENGINE DIAGNOSTIC THAT IT WAS THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070852January 15, 2004
SERVICE BRAKES, HYDRAULIC
HAD I KNOWN ABOUT THE EXCESSIVE BRAKE DUST THAT COATS ON THE WHEELS,ESPECIALLY THE FRONT WHEELS,I NEVER WOULD HAVE BOUGHT THIS CAR.IN ORDER FOR THIS CAR TO LOOK DECENT I HAVE TO GET ON THE GROUND ON MY HANDS AND KNEES USING A SOLVENT AND WATER ALONG WITH A LOT OF ELBOW GREASE AND A BRUSH AND SPONGE AND LITERALLY CLEAN THESE WHEELS AT LEAST ONCE A WEEK.A SIMPLE DRIVE THROUGH A CAR WASH WILL NOT CLEAN THIS BRAKE DUST ADEQUATELY.I HAVE CALLED FORD THREE TIMES IN THE LAST FEW YEARS COMPLAINING THAT THIS IS A MANUFACTURING DEFECT AND OF COURSE THEY DENY IT!THE LAST CALL I MADE A CONSUMER REP FROM FORD READ FROM A BULLETIN THAT THEY PUT OUT INSTRUCTING OWNERS AS TO HOW TO CLEAN OFF THE BRAKE DUST.IF THERE WAS NOT A DEFECT WHY ARE THEY PUTTING IT IN BLACK AND WHITE TO BE READ? I AM DISGUSTED WITH THEIR ATTITUDE AND WOULD LIKE TO RETURN THE CAR TO THE DEALERSHIP BUT FEEL FRUSTRATED THAT THEY WILL ONLY "LAUGH"AT ME.ANY ADVICE?I WILL GLADLY TAKE PART IN ANY CLASS ACTION THAT YOU MIGHT HAVE KNOWLEDGE OF???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070888January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN, ENGINE AND ENGINE COOLING
AT 148 MILES TOLD FORD THERE WAS A PROBLEM WITH TRANS, DID NOT BELIEVE ROAD TESTED FRO 2 MILES AND HAD CAR FOR DAY AND A HALF. SAID THEY DESIGNED TRANS TO SLIP. I CONTINUED TO DRIVE IT IN THAT CONDITION AND REPEATEDLY CALLED CUSTOMER SERVICE BACK AND QUESTIONED DEALERS ABOUT SLIP AND THEY SAID IT WAS DESIGNED THAT WAY. TO SAY THE LEAST TRANS REPLACED. TRIM AND OTHER ITEMS FALLING OFF CAR AND FROD WOULD NOT REPLACE. MORE BRAKE JOBS THAN YOU CAN SHAKE A STICK AT. JUST GOT DONE PUTTING 600.00 INTO IT WHEN ENGINE THREW ROD AND NOW HAS TO BE REPLACED FOR A COST OF 3,700.00. FORD MADE A BAD CAR ND THEY KNOW IT , BUT WILL LEAVE US FOCUS OWNERS OUT TO HANG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070924January 15, 2004
UNKNOWN OR OTHER
THE FORD FOCUS WE PURCHASED HAS BEEN IN THE SHOP NOW FOUR TIMES FOR THE SAME PART TO BE REPLACED. THE IGNITION/KEY PROBLEM HAS BECOME AN ISSUE AS THE LAST HEAD MECHANIC STATED TO MY HUSBAND FORD WOULD NO LONGER REPLACE THE PART BECAUSE IT IS NOT UNDER THE INITIAL WARRANTY. WE DISAGREE BECAUSE IT IS A FORD DEFECTIVE PART THAT THEY PUT IN NEW AND HAS FAILED NOW FOUR TIMES. I JUST GOT OFF THE PHONE WITH THE REPAIR "ADVISOR" OF THE DEALERSHIP WHERE WE HAD THE WORK DONE FOR THE PAST THREE REPAIRS. THE FOLLOWING REPAIRS HAVE OCCURRED: AUGUST 02 INSTALLED NEW LOCK CYLINDER AND REKEYED APRIL 03 INSTALLED NEW TUMBLER SEPTEMBER 03 REPLACE KEY SWITCH THE ABOVE DETAILS I HAVE TAKEN FROM THE INVOICE COPIES THAT I HAVE. HE EXPLAINED THE TOTAL COST INCLUDING TOWING AMOUNTS TO APPROXIMATELY $300.00. NOW LOOKING AT THESE REPAIRS, ALTHOUGH THE SAME PROBLEM WITH THE KEY/IGNITION OCCURS, IT SEEMS THEY ARE REPLACING DIFFERENT PARTS. HE IS CONFIDENT THAT THIS PROBLEM HAS BEEN FIXED AND SHOULD NOT REOCCUR....I HOPE HE IS RIGHT! THEY HAVE PAID THE TOTAL COSTS OF THESE REPAIRS AND HAVE ALSO PAID FOR TOWING OF THE VEHICLE. I AM CONCERNED THAT IF THIS OCCURS AGAIN, HE STATED THEY WILL BE UNABLE TO PAY FOR THE REPAIR AS THEY HAVE DONE ALL THEY COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071036January 15, 2004
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, EQUIPMENT
ON OCTOBER 10TH 2003 I WAS DRIVING IN THE FORD FOCUS 2000 WAGON FROM NEW YORK CITY TO CLEVELAND, OH, ABOUT 500 MILES. IT DROVE WELL FOR ABOUT 300 MILES, BUT STARTED TO CHOKE AND SPUTTER ON HILLS, LIKE IT WAS ABOUT TO STALL. I WAS HOPING I WOULD MAKE IT TO CLEVELAND FOR REPAIRS, BUT IT STALLED OUT ON ME GOING 65 MILES AN HOUR 60 MILES OUTSIDE OF CLEVELAND. I WAS ABLE TO RESTART, AND LIMPED INTO THE NEAREST TOWN AND FOUND A FORD DEALER IN ASHTABULA OH. HE SAID IT WAS THE FUEL FILTER AND REPAIRED IT. IT DROVE FINE FOR THE REST OF JOURNEY INTO CLEVELAND. BUT I THEN HEADED TO NEW YORK CITY A FEW DAYS LATER, AND AGAIN AFTER 200 MILES, IT STARTED SPUTTERING ON HILLS. THEN OUTSIDE OF BINGHAMTON, NY IT STALLED AGAIN. I AGAIN RESTARTED, AND TERRIFIED OF A FATAL ACCIDENT, I CALLED FOR ROAD SIDE ASSISTANCE FROM VERIZON WIRELESS. THEY GOT A TOW TRUCK TO GET ME TO A GARAGE, BUT THEY WERE CLOSED. THE NEXT MORNING, I WAITED FOR THEM TO DIAGNOSE THE PROBLEM AND REPAIR THE CAR, BUT THEY WERE UNABLE TO REPLICATE THE STALLING PROBLEM. I DROVE THE REST OF THE WAY INTO NEW YORK CITY TERRIFIED, AND ALMOST STALLED OUT AT THE FOOT FO THE GEORGE WASHINGTON BRIDGE. IT WAS AFTER 5:00 PM SO THE DEALERSHIP WAS CLOSED THAT I BOUGHT THE CAR FROM. SO I AM PLANNING TO HAVE THEM LOOK AT IT. BUT THEY SAID THAT UNLESS THEY CAN SEE THE PROBLEM, THEY CAN'T FIX IT. I ALSO CALLED FORD AND THEY SAID THEY NEVER HEARD OF THIS PROBLEM. WHICH I LATER FOUND OUT IS A MAJOR PROBLEM WITH THIS CAR, AND THERE IS AN ACTIVE INVESTIGATION UNDERWAY AT NHTSA. I AM HOPING TO GET BY UNDER THE LEMON LAW IN NY, BUT FEAR THAT THE DEALERSHIP WILL CLAIM THERE ARE NO PROBLEMS WITH MY CAR. THANK YOU FOR LISTENING TO MY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071074January 15, 2004
SERVICE BRAKES, HYDRAULIC, STEERING, EXTERIOR LIGHTING, UNKNOWN OR OTHER
FIRST ONE: IGNITION LOCKED. ONE NIGHT AFTER CLASSES, I WENT TO START MY CAR AND THE KEY WOULD NOT GO INTO OR TURN THE IGNITION LOCK. I CALLED MY FORD WARRANTY AND THEY SENT A TOW TRUCK. THE TOW TRUCK DRIVER INFORMED ME THAT HE IS FAMILIAR WITH THE PROBLEM ON THE FORD FOCUS, AS HE HAD HAD MANY CALLS TO PICK UP CARS WITH THE SAME PROBLEM. SECOND ONE: AFTER RETURNING HOME FROM DRIVING TO THE STORE ONE SATURDAY, I PARKED AS USUAL AND TRIED TO PULL UP MY HAND BRAKE WHICH WOULD NOT GO UP OR LOCK INTO PLACE. I THEN NOTICED THAT THE LITTLE BUTTON YOU PUSH IN THE RELEASE THE HANDBRAKE WAS LOCATED ALL THE WAY INTO THE ASSEMBLY NOT ALLOW IT TO LOCK. I PLAN ON TAKING MY CAR IN NOVEMBER TO BE REPAIRED. MY FORD WARRANTY WILL COVER IT SINCE ITS A FEW THOUSAND MILES UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071160January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
WHEN DRIVING CAR AFTER SO LONG THE ENGINE GETS HOT AND SPEED REDUCES. WHEN PUSHING ON ACCELERATOR TO TRY TO PICK UP SPEED, IT CONTINUES TO LOSE MORE SPEED AND STARTS JERKING. AFTER IT CONTINUES TO KEEP JERKING AND SPEED KEEPS GOING DOWN ENGINE SHUTS OFF, LEAVING ME SIT IN THE MIDDLE OF TOWN WITH TWO CHILDREN UNDER THE AGE OF TWO. WHEN CAR STALLS AND YOU TRY TO RESTART, IT TURNS OVER BUT WILL NOT START. ONCE IT DOES START IT SHUTS BACK DOWN UNTIL IT SITS FOR A COUPLE HOURS. HAD THIS PROBLEM FOR A LONG PERIOD OF TIME. FORD REFUSES TO FIX EVEN WHEN UNDER WARRANTY. IT SUPPOSED TO BE SUCH A RELIABLE CAR BUT IS VERY UNSAFE TO DRIVE WHEN IT ACTS UP. COULD CAUSE SERIOUS ACCIDENT. I DON'T FEEL SAFE DRIVING A CAR THAT I'M PAYING SO MUCH MONEY FOR TO KEEP BREAKING DOWN. I FIND THIS TO BE A SERIUOS PROBLEM. I DON'T BELIEVE ANYONE THAT HAS CHILDREN WOULD WANT THIS HAPPENING TO THEM AND FORD NOT DOING ANYTHING ABOUT IT, TELLING ME THERE'S NOTHING WRONG WITH IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071224January 15, 2004
ENGINE AND ENGINE COOLING
MY VEHICLE HAS A STALLING PROBLEM. IT GIVES NO INDICATION THAT THIS WILL OCCUR. IT CAN HAPPEN AT HIGH OR LOW SPEED. I HAVE CONTACTED MY LOCAL DEALERSHIP AND THEY DO NOT HAVE ANY INDICATION OF WHAT MAY BE CAUSING THE PROBLEM. WHAT IS STRANGE TO ME IS THAT IF THE ENGINE SITS THEN IT WILL START UP AGAIN WITH NO PROBLEM. THIS FIRST OCCURED IN APRIL 2003 AND NOW IT OCCURING MORE OFTEN. ALL I WANT TO KNOW IS WHAT TO FIX OR WHAT CAN BE DONE. I REALLY LOVE MY CAR BUT GETTING STRANDED IS NO FUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071289January 15, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
STALLING,COUGHING,SPUTTERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071309January 15, 2004
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER, POWER TRAIN, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
1)WE HAD TROUBLE WITH RIGHT REAR DOOR LOCK STUTTERING NOTHING FOUND TO BE WRONG HAS ONLY OCCURED ONCE SINCE 2)TRANSMISSION MAKES A WHIRRING NOISE INTERMITENLY WHEN CAR IS IN REVERSE DEALER FOUND NOTHING WRONG ON BOTH OCCASIONS 3)REAR BRAKES ON TWO OCCASIONS HAVE MADE SQUEAKING NOISES FIRST TIME AT 34950 KM NEW SHOE PADS. SECOND TIME AT 41346 KM SHOES AND DRUMS SANDED 4MM LEFT ON SHOES HAS SQUEAKED ON ONLY ONE OCCASION SINCE 4)FRONT BRAKES DONE AT 24450 KM NEW PADS AND REPAIRED TWO ROTORS. SECOND TIME AT 41346 KM PADS SHOWN TO BE AT 6MM LEFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071330January 15, 2004
VISIBILITY
BOTH BACK DOOR MECHANISMS FAILED DUE TO WHAT LOOKED TO BE CORROSION ULTIMATELY CAUSING THE DOOR TO FLY OPEN WHILE DRIVING - MY EIGHT YEAR OLD DAUGHTER FELL OUT OF THE CAR, LUCKILY SUSTAINING NO INJURY, ASIDE FROM SHEER TERROR. I ATTEMPTED TO GET ASSISTANCE FROM FORD, BOTH DEALERSHIP AND FORD CREDIT, HOWEVER, I WAS GIVEN THE EXCUSE THAT BECAUSE I MISSED A SERVICE CHECK ON MY VEHICLE, THEY WERE NOT RESPONSIBLE FOR THE REPAIRS, IN PART OR IN WHOLE. I FAXED, EMAILED AND SNAIL MAILED LETTERS TO EVERY DEPARTMENT, BUT BECAUSE OF THE "MISSED CHECK UP", WHICH WOULD HAVE ONLY BEEN SIX MONTHS SINCE THE LAST ONE, I AM NOW STUCK WITH HAVING TO REPAIR THE DOORS...OVER FOUR HUNDRED DOLLARS IN PARTS FOR THE LATCH/MECHANISM INSIDE THE BOTH DOORS...AND LORD ONLY KNOWS WHAT THE EXPENSE IS FOR LABOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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