Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11074868February 27, 2018
POWER TRAIN:CLUTCH ASSEMBLY
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH CLUTCH MECHANISM. *LD THE CONSUMER STATED THE CLUTCH MECHANISM FAILED AND HAS BEEN REPLACED TWICE AND WENT OUT AGAIN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075092February 26, 2018
UNKNOWN OR OTHER
FOR THE PAST YEAR, MY FOCUS HAS BEEN HAVING ISSUES WITH THE CLUTCH, AND IN THE PAST IT HAS HAD A RECALL FOR THIS EXACT PROBLEM. HOWEVER, I NEVER GOT A LETTER OR CALL FOR THIS RECALL. RECENTLY ON FEB. 19TH I WENT TO FUTURE FORD IN AUBURN, CA TO GET THIS CHECKED OUT AND THEY SAID FORD WILL HAVE TO DEAL WITH THIS. WHEN I CONTACTED FORD THEY SAID THEY CAN'T HELP FINANCIALLY AND THEREFORE I HAVE TO PAY THE $3000 TO FIX SOMETHING THAT DIDN'T HAPPEN UNDER MY ADMINISTRATION. I HAVE THE EMAIL THEY SENT ME SAYING THEY WON'T BE ABLE TO HELP OUT. AS THIS IS A SAFETY ISSUE, I'M NOT SURE WHY THEY WON'T HELP OUT AS IT CAUSES MY CAR TO STALL AND HESITATE WHEN EVER I NEED TO ACCELERATE AFTER I STOP. NOT ONLY THAT, I WENT IN A FEW YEARS AGO HAVING TO FIX ANOTHER PART OF THE CAR, AND IF FORD KNEW THAT THEY HAD A RECALL FOR THIS, WHY DIDN'T THE FIX IT AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074081February 21, 2018
POWER TRAIN
ON FEBRUARY 19, 2018, I WAS DRIVING MY 2014 FORD FOCUS (VIN [XXX]) IN SUGAR LAND, TX.WHILE OPERATING THE VEHICLE I STOPPED AT AN INTERSECTION.THERE WAS ONE VEHICLE IN FRONT OF ME AT THE TRAFFIC LIGHT.ONCE THE LIGHT TURNED GREEN I SLOWLY ACCELERATED.WHILE I WAS ACCELERATING, THE VEHICLE SHIFTED GEARS SO HARD THAT IT ALMOST CAUSED ME TO HIT THE VEHICLE IN FRONT OF ME.THE TRANSMISSION BANGED INTO GEAR VERY HARD. I AM VERY CONCERNED THAT THE TRANSMISSION IN THIS VEHICLE HAS A MANUFACTURING DEFECT WHICH IS CAUSING THIS SEVERE SAFETY HAZARD. ON FEBRUARY 21, 2018 I TOOK THE VEHICLE TO HELFMANN FORD IN STAFFORD, TX. THEY INFORMED ME THAT THE WOULD BE ABLE TO LOOK AT MY TRANSMISSION FOR 2 MONTHS DUE TO THEIR TECHNICIAN BEING OUT STARTING MONDAY. I THEN WENT TO LEGACY FORD DEALERSHIP LOCATED AT 27225 SOUTH WEST FREEWAY ROSENBERG TX 77471.I MET WITH A SERVICE ADVISOR WHO IDENTIFIED HIMSELF AS JOHN SMITH. I REPORTED THE INCIDENT TO THE SERVICE ADVISOR ON FEBRUARY 21, 2018 AT APPROXIMATELY 10:30AM.I ADVISED HIM THAT I WAS CONCERNED THAT THE VEHICLE HAD A MANUFACTURING DEFECT THAT WAS CAUSING THE VEHICLE TO BE A SAFETY HAZARD.HE INDICATED THAT THIS WAS A KNOWN ISSUE WITH THIS MODEL VEHICLE. I PURCHASED THIS VEHICLE BRAND NEW. IT HAS NEVER SUFFERED ANY UNUSUAL WEAR OR TEAR AND HAS NEVER BEEN MISUSED.ADDITIONALLY, I HAVE HAD IT INTO THE FORD DEALERSHIP FOR THE EXACT SAME ISSUE AT LEAST THREE TIMES.I AM CONCERNED THAT THE ISSUE IS NOT BEING REPORTED TO NHTSA AND THAT THE AGENCY IS NOT AWARE OF THE SAFETY HAZARD ASSOCIATED WITH THIS VEHICLE. ADDITIONAL TRANSMISSION ISSUES INCLUDE VIOLENT SHUDDERING FROM A COMPLETE STOP AND WHILE DRIVING ON INCLINE. THE TRANSMISSION WILL BECOME STUCK IN FIRST AND SECOND GEARS AND WHINED UP BUT NOT SHIFT ANY FURTHER WITHOUT COMING TO A COMPLETE STOP TO "RESET" THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074787February 21, 2018
STEERING
CPSC: A WEEK AGO, MY SON WAS DRIVING APP 45 MILES PER HOUR WHEN SUDDENLY THE POWER STEERING LOCKED, JERKING HIS VEHICLE TO THE LEFT, ACROSS THE ADJACENT LANE ON A 2 LANE HIGHWAY. HE ATTEMPTED TO REDIRECT THE VEHICLE, BUT THE STEERING WAS LOCKED AND HE COULD NOT CONTROL THE CAR. *DT THE CONSUMER STATED THE VEHICLE BECAME AIRBORNE. THE SEAT BELT LOCKED AND THE AIRBAG DEPLOYED. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11073877February 20, 2018
FUEL/PROPULSION SYSTEM
MY 2014 FORD FOCUS (24,000 MILES) STALLED IN TRAFFIC. IT HAD NO DASH LIGHTS BUT THE VEHICLE DASHBOARD DISPLAYED THE MESSAGE "ENGINE FAILURE". AFTER TOWING TO THE FORD DEALER, THE SERVICE ADVISOR STATED THAT THE FUEL VACUUM PURGE VALVE WAS DEFECTIVE AND HAD CAUSED A DEFORMATION OF THE FUEL TANK. HE ALSO SAID THAT HIS DEALERSHIP WAS SEEING SEVERAL OF THESE DEFECTS EACH WEEK. HE MENTIONED THAT A NOTICE HAD BEEN ISSUED TO DEALERS BY FORD ABOUT THE DEFECT, BUT THAT FORD HAD NOT RECALLED THE VEHICLES FOR THE DEFECT AND THAT REPAIRS WOULD BE THE RESPONSIBILITY OF THE OWNERS. THE ESTIMATED COST WAS $1800. OF COURSE, THIS IS AN ENGINEERING AND PRODUCTION DEFECT CAUSED BY FORD AND REPRESENTS A SAFETY ISSUE. A RECALL SHOULD BE ORDERED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073767February 20, 2018
FUEL/PROPULSION SYSTEM
WHILE FILLING UP MY GAS TANK IF BELOW HALF WAY MY CAR WILL NOT START. THIS PROBLEM HAS BEEN LISTED ONLINE MANY TIMES AND IT SEEMS LIKE FORD REFUSES TO RECALL ALL 2014 FORD FOCUS. THE GAS GAUGE DISPLAYS DIFFERENT LEVELS OF FUEL AND I AM AFRAID THAT MY CAR IS GOING TO STOP WHILE I'M DRIVING AND I HAVE A ACCIDENT. THIS HAS BEEN LISTED ONLINE BY MAY PEOPLE THAT THIS CAR IS HAVING THIS PROBLEM. MINE ALL OF A SUDDEN JUST STARTED. I NEED MY CAR FIX AND I AM TIRED OF PAYING FOR ITEMS YOU GUY AND FORD ARE AWARE OF. I NEED CONTACT FROM A MANAGER OR A CORPORATE WORKING FROM FORD. I AM ALSO FILING A COMPLAINT WITH THE BBB. I HAVE SMALL KIDS AND CANNOT DRIVE MY CAR WITH THEM OUT OF FEAR SOMETHING MAY HAPPEN. THERE ARE REPORTED CRASHES DUE TO THIS AND YOU GUYS ARE ALLOWING FORD TO PUT PEOPLE LIVES IN DANGER. I WAS STUCK AT THE GAS STATION FOR 45 MINS AFTER GETTING GAS DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073581February 19, 2018
UNKNOWN OR OTHER
THE TRANSMISSION IS SLIPPING AND JERKING WHILE I DRIVE. THE CLUTCH WAS REPLACED WHILE UNDER WARRANTY. BUT TRANSMISSION STILL ACTED THE SAME. NOW FORD WON'T AGREE TO FIX IT. TRANSMISSION IS UNDER RECALL #14M02 FOR TCM NOT THE CLUTCH AND FORD TELL ME I HAVE TO FIX CLUTCH. WHEN THEY REPLACED CLUTCH BEFORE THEY TOLD ME IT WOULD TAKE SEVERAL MONTHS TO GET IT BROKE IN TO THE WAY I DRIVE AND IT WAS COVERED UNDER WARRANTY FOR 150,000 MILES . WELL I WAITED COUPLE OF MONTHS AND TOOK IT BACK. FORD SAID IT WAS PAST 30 DAY WARRANTY AND I HAD TO PAY TO FIX IT. FORD SHOULD BE RESPONSIBLE FOR REPLACING CLUTCH SINCE IT NEVER DROVE ANY DIFFERENT AFTER THEY REPLACED CLUTCH. THE CAR HAS BEEN AT AUTOMOTICE GROUP OF JASPER ALABAMA FOR 3 WEEKS AND I HAVEN'T GOT ANY RESPONSE FROM FORD EXCEPT TO CONTACT SERVICE MANAGER AT JASPER. FORD COMPANY HAS NOT EVEN CALL SERVICE MANAGER. SERVICE MANAGE HAS NOT HEARD FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035052February 16, 2018
POWER TRAIN:CLUTCH ASSEMBLY
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO BAD CLUTCH ON VEHICLE. *LD THE CONSUMER STATED THE DEALER DECLINED TO COMPLETE THE REPAIR. THE DEALER ADVISED THE CLUTCH WAS OUT OF WARRANTY. *JS *CN *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073055February 15, 2018
POWER TRAIN
.CAR IS VERY DANGEROUS TO DRIVE IN TRAFFIC. TRANSMISSION IS UNDEPENDABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071909February 9, 2018
SERVICE BRAKES
PLACED CAR IN PARK EXITED CAR AT WHICH TIME THE CAR BEGAN TO MOVE IN THE REVERSE CATCHING MY LEG IN THE DOOR UPON MY EXIT CAR STARTED TO MOVE AT WHICH TIME I WAS DRAGGED UNDER THE CAR. MY LEFT LEG & KNEE STOPPED THE CAR FROM CONTINUING TO MOVE WHICH TRAPPED ME PARTWAY UNDER THE CAR. WITH WHEEL WELL RESTING ON MY LOWER BODY. EARLIER IN THE TRIP I HAD DIFFICULTY MOVING THE GEAR SHIFT INTO PARK AS IT SEEMED TO GET STUCK AND MAKE IT DIFFICULT TO TRANSITION INTO PARK. THIS CAUSED A PAINFUL AND DIFFICULT ACCIDENT. HAS THIS TYPE OF ACCIDENT BEEN REPORTED BEFORE. HAVE REPORTS OF THIS TYPE OF SITUATION OCCURRED OR BEEN REPORTED AS A PROBLEM?.THIS NEEDS TO BE FULLY LOOKED INTO SO THAT NO ONE ELSE SUFFERS THE PAIN THAT I HAVE ENDURED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11071864February 8, 2018
POWER TRAIN
I BOUGHT FORD FOCUS 2014 SE BUT I FOUND OUT IT HAS BIG TRANSMISSION PROBLEMS THIS CAR HAS ONLY 87000 MILES.I TOOK IT TO DEALERSHIP THEY TESTED THEY SAID IT NEED TO REPLACE NEW FAMILY CLUTCH BUT NO UNDER WARRANTY COVERAGE .IT COST $1,750 THAT I HAVE TO PAY FROM MY POCKET.IT VERY BAD SO WITHOUT CAR I THINK I'M GOING TO LOSE MY JOB IT'S VERY BAD STUFF I HAVE EVER SEEN BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067318February 6, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHEN PRESSING ON THE GAS VEHICLE HESITATES BEFORE JERKING FORWARD. WHEN PLACING THE VEHICLE FROM PARK TO REVERSE, VEHICLE WILL NOT ENGAGE/MOVE IN REVERSE. CONSTANT PROBLEMS WITH VEHICLE WHILE TRYING TO BEGIN DRIVING OR WHILE TRYING TO OPERATE BASIC FUNCTIONS ON A DAILY BASIS. THIS NEEDS TO BE ADDED TO THE EXTENDED WARRANTY/RECALL FOR THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067352February 6, 2018
UNKNOWN OR OTHER
WINDSHIELD TRIM FLEW OFF WHILE DRIVING ON HIGHWAY, CAR HAS ONLY 34,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066760February 3, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
DRIVING MY 2014 FOCUS ENGINE SHUT DOWN ,PULLED OVER TO THE SHOULDER OF ROAD IN SNOW STORM ,ALL MOST HIT BY TRACTOR /TRAILER ,THIS WAS ON I- 376 IN PA ,AFTER FEW MINUTES CAR STARTED THEN STALLED AGAIN , THEN CAR STARTED AND WAS ABLE TO CONTINUE ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065622January 29, 2018
UNKNOWN OR OTHER
HORN STOPPED WORKING AT 3 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065008January 26, 2018
POWER TRAIN
CAR HAS BEEN PRESENTING TRANSMISSION ISSUES SINCE DAY 1. I BELIEVE THAT THERE IS A TRANSMISSION RECALL FOR THIS CAR, HOWEVER I DO NOT SEE IT LISTED FOR MY VIN #. THE ISSUES ARE PERCEIVED WHEN THE CAR IS IN MOTION, AND BOTH, CITY AND HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065006January 26, 2018
STEERING
MY STEERING LOCKED UP WHEN I PULLED AWAY FROM MY HOUSE, BUT I ORIGINALLY THOUGHT IT WAS JUST THE UNUSUALLY COLD MORNING. WHILE THE CAR WAS STILL DRIVEABLE, IT WAS EXTREMELY DIFFICULT, ESPECIALLY DURING TURNS. WHEN I TOOK MY CAR IN, I WAS TOLD THE ENTIRE RACK AND PINION STEERING HAD TO BE REPLACED, WHICH COSTS AROUND $2,000. THIS PROBLEM, CAUSED BY A SENSOR THAT CANNOT BE REPLACED ON ITS OWN BUT INSTEAD MUST HAVE THE ENTIRE STEERING REPLACED, HAS BEEN NOTED BY FORD AS A REOCCURRING PROBLEM TO THE POINT THAT MEMOS WERE SENT TO DEALERS TELLING THEM TO EXPECT CARS AT AROUND 50,000 MILES TO COME IN WITH THIS PROBLEM. MY CAR IS AT 52,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064847January 25, 2018
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE, BUT THE POWER STEERING FAILED TO RESET. THE VEHICLE WAS ABLE TO BE DRIVEN WITHOUT POWER STEERING. THE VEHICLE WAS TAKEN TO CURRIE MOTORS FORD OF VALPO (2052 W MORTHLAND DR, VALPARAISO, IN 46385, (219) 464-3523) WHERE IT WAS DIAGNOSED THAT THE STRUT AND PINION IN THE POWER STEERING NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED HER NOT TO DRIVE THE VEHICLE BECAUSE THE FRONT WHEELS WOULD TURN IN DIFFERENT DIRECTIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064141January 22, 2018
UNKNOWN OR OTHER
WINDSHIELD WIPERS STOP WORKING, THEY FREEZE IN PLACE ON THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064184January 22, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
I STARTED MY VEHICLE AFTER I DROPPED MY 3 MONTH OLD OFF AT DAYCARE, IT WAS PARKED AND MY DASHBOARD WAS FLASHING "TRANSMISSION FAULT- SERVICE NOW". I PULLED OUT OF MY SPACE AND PARKED THE CAR TO RESTART , TO SEE IF MAYBE THE COMPUTER JUST NEEDED TO BE RESTARTED. AT THIS POINT THE DASHBOARD COMPUTER WAS GOING BLACK AND THEN TRYING TO TURN ON AND GOING BLUE. THE SPEEDOMETER STOPPED WORKING, I LOST ALL POWER STEERING. I DROVE IT HOME AND PARKED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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