Ford Focus Complaints (2001)

1,761 consumer complaints on file.

#756296January 2, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
REPLACEMENT OF BOTH DRIVER AND PASSENGER SIDE BRAKE ROTORS AND BRAKE PADS AT LOW MILAGE. SYMPTOMS SUCH AS BRAKE SQUEAL AND STEERING WHEEL SHIMMY WHEN APPLYING BRAKES AT HIGHWAY SPEEDS DUE TO ROTOR WARPAGE WITH LESS THAN 5,000 MILES ON THE CAR. ONE WEEK AFTER REPAIRS THE SAME PROBLEMS ARE ONCE AGAIN PRESENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756267January 1, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THIS FORD FOCUS IN MARCH 2001. IN MAY 2001 I WENT BACK TO PHIL LONG FORD BECAUSE THE CAR WAS NOT PERFORMING PROPERLY. PERIODICALLY I WOULD BE DRIVING ALONG AND THE CAR WOULD ACT AS THOUGH THE TRANSMISSION WAS SLIPPING. THE CUSTOMER SERVICE REP AT PHIL LONG THAT I SPOKE WITH AT THIS TIME WENT WITH ME FOR A TEST DRIVE IN THIS CAR AND EVERYTHING WAS FINE. HE SAID NOTHING COULD BE DONE UNLESS THEY COULD EXPERIENCE WHAT WAS HAPPENING WITH THE CAR. I TOLD HIM THE CAR WAS SLIPPING, SKIPPING, AND TWICE WHILE DRIVING ALONG THE CAR LOST POWER. HE TOLD ME WHAT I HAD SAID DID NOT MAKE SENSE AND UNLESS THEY COULD EXPERIENCE THIS MALFUNCTION THEY COULD ONLY GUESS IT WAS ONE OF THE COMPUTERS IN THE CAR ADJUSTING FOR A ROAD CONDITION. THIS SERVICE REP DISMISSED ME AS BEING A STUPID WOMAN. TODAY, DECEMBER 31, 2001, I WENT TO MY CAR AT 7:00AM THIS MORING TO GO TO WORK AND WHEN I TOUCHED THE GAS PEDAL IT WENT RIGHT TO THE FLOOR AND WOULD NOT COME BACK UP. I MANAGED DRIVING AT 2MPH TO PHIL LONG FORD WHERE I SAT FOR 2 1/2 HOURS BEFORE THEY TOLD ME THE PROBLEM WITH THE CAR IS A BROKEN CABLE. I AM SO FURIOUS WITH PHIL LONG FORD I FILED A COMPLAINT VIA E-MAIL WITH FORD MOTOR CO. AS I THOUGHT MORE ABOUT THIS SITUATION THROUGHOUT THE DAY I REALIZED HOW FORTUNATE I WAS THAT THE CABLE BROKE WHILE I WAS SITTING IN THE PARKING LOT WHERE I LIVE. SUPPOSE THIS HAD (AND IT PROBABLY HAS TO OTHERS) OCCURRED WHILE I WAS DRIVING ALONG. SUPPOSE THIS HAD HAPPENED ONE OF THE TWO TIMES THIS CAR LOST POWER AS I WAS DRIVING ALONG A VERY BUSY ROAD? I WOULD HAVE BEEN INVOLVED IN A SERIOUS ACCIDENT. I THINK FORD SHOULD TAKE RESPONSIBILITY FOR MY LOSING AT LEAST ONE VACATION DAY FOR WORK POSSIBLY TWO OR MORE DAYS BECAUSE PHIL LONG CAN NOT GIVE ME ANY GUARANTEE WHEN THIS CAR WILL BE FIXED BECAUSE OF THE HOLIDAY. THIS IS INEXCUSABLE ON FORD AND PHIL LONG FORD PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756077December 27, 2001
SUSPENSION:REAR
NO SUMMARY LISTED FOR ABOV EVEHICLE. 8AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001083December 26, 2001
AIR BAGS:FRONTAL
CONSUMER HIT ANOTHER VEHICLE HEAD-ON. UPON IMPACT, NEITHER AIRBAG DEPLOYED. VEHICLE WAS TOTALLED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#756003December 24, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS CAR HAS BEEN TAKEN BACK FOR BRAKE FAILUES MULTIPLE TIMES. EACH TIME THE DEALER INFORMS ME THAT A SWITCH HAS FAILED AND MY BRAKES ARE JUST FINE. I HAVE BLOWN THROUGH LIGHTS GOING 45+ MILES AN HOUR. THE DEALER HAS FAILED TO EVEN INSPECT THE BRAKE SYSTEM FOR ANY FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755879December 20, 2001
VISIBILITY:WINDSHIELD
WHEN DRIVING IN THE RAIN WINDSHIELD WIPER BLADES CAUSE A FILM ON THE WINDSHIED AND WITH ONCOMING LIGHT OF OTHER CARS/TRUCKS IT MAKES IT VERY DIFFICULT TO SEE OUT OF THE WINDSHIELD. THE DEALER AS WELL AS FORD HAS TOLD ME THAT THIS IS NORMAL OPERATING PROCEDURE AND THAT I SHOULD USE MY DEFROSTER AND THIS WILL CLEAR IT UP. I TRIED THIS AND IT DID NOT CLEAR IT UP. I CALLED THE FORD NUMBER AND I WAS TOLD TO GO BACK TO THE DEALER AND TELL THEM TO PROVE IT IS NORMAL. THEIR SERVICE MANAGER SAID THERE IS NOTHING HE CAN DO FOR ME SINCE FORD HAS TO APPROVE ANYTHING HE DOES. I BASICALLY HAVE NOWHERE ELSE TO GO. PLEASE HELP ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000834December 17, 2001
SUSPENSION
VEHICLE WOULD MAKE A LOUD NOISE AND VIBRATE WHEN DRIVING 25 MPH OR MORE. DEALER WAS NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755439December 8, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKE SYSTEM IS AGAIN FAILING. PRIVATE SHOP TOLD ME THAT THE WHOLE SYSTEM IS FAILING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899941December 6, 2001
STRUCTURE:BODY:DOOR
AUTOMATIC DOOR LOCKS CANNOT BE DISABLED. AS SOON AS SHIFTED TO EITHER REVERSE OR DRIVE , LOCKS ENGAGED. CONSUMER AND HIS WIFE ARE DIABETIC, AND WORRY IF THEY PASS OUT DURING AN ACCIDENT, THEY WOULD BE LOCKED INSIDE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755092November 29, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, POWER TRAIN:MANUAL TRANSMISSION
MANUAL TRANSMISSION MAKES CLATTERING NOISE AT IDLE SPEED. TRANSMISSION DIFFICULT TO SHIFT AND GRINDS GEARS. WHEN COMING TO A STOP, ENGINE SPUTTERS AS IF IT IS GOING TO STALL. INSTRUMENT LIGHTS FLICKER DUE TO LOW ALTERNATOR RPM. IDLE THEN INCREASES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785797November 27, 2001
TIRES
WHILE DRIVING AT FREEWAY SPEED THE DRIVERS SIDE TIRE FLEW ACROSS THE FREEWAY. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899488November 27, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WASHER FLUID RESERVOIR IS LOCATED UNDERNEATH FRAME OF VEHICLE AND WASHER FLUID LEVEL CAN NOT BE DETERMINED. DEALER HAS YET TO BE CONTACTED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899260November 19, 2001
AIR BAGS:FRONTAL
WHILE STOPPING AT A RED LIGHT CONSUMER'S VEHICLE WAS STRUCK BY ANOTHER CAR ON FRONT/RIGHT FENDER WHILE TRAVELING APPROXIMATELY 25 TO 30 MPH. THIS IMPACT CAUSED BOTH FRONTAL AIR BAGS TO DEPLOY, AND DRIVER'S CLOTHING CAUGHT ON FIRE, RESULTING IN FIRST DEGREE BURNS. NO DETERMINATION HAS BEEN MADE AS TO CAUSE OF AIR BAGS DEPLOYING IN A NON-FRONTAL CRASH SITUATION. *AK *TT
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#754065November 4, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH
COMPLAINT : IGNITION LOCK WOULD NOT RELEASE KEY AND TURN FAR ENOUGH TO CUT THE ENGINE OFF ( KEY WOULD OTHERWISE MOVE FREELY). HISTORY : KEY WOULD NOT COME OUT ON RANDOM OCCASIONS WITHOUT A SECOND TRY . THE KEY WOULD ALWAYS COME OUT ON THE SECOND TRY AND COULD NEVER REPRODUCE THE PROBLEM IMMEDIATELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753980November 1, 2001
SEATS:FRONT ASSEMBLY:RECLINER
TESTED MY BRAND NEW FOCUS REAR SEAT RELEASE IN THE TRUNK AND HAD TROUBLE RELEASING THE 60 OF THE 60/40 SEAT. WHEN IT DID RELEASE, I HAD TROUBLE SECURING THE SEAT INTO THE LATCH. THE LATCH DIDN'T SEEM LINED UP. WENT TO THE DEALER, WAITED ON A NEW LATCH. THE LATCH DIDN'T FIX IT SO THEY'RE GOING TO TRY A NEW CABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898589October 31, 2001
SUSPENSION:FRONT
WHILE TRAVELING APPROXIMATELY 40 MPH VEHICLE PULLED TO RIGHT UNEXPECTEDLY. WHEN CONSUMER ATTEMPTED TO CORRECT DIRECTION IN WHICH VEHICLE WAS TRAVELING SHE CRASHED INTO A JERSEY WALL , NO INJURIES. VEHICLE HAS NOT BEEN EXAMINED BY DEALERSHIP TO DETERMINE A CAUSE FOR THIS PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#753918October 31, 2001
VEHICLE SPEED CONTROL
THE CAR VEERED TO THE LEFT ON ITS OWN AND BEGAN TO ACCELERATE WITH FOOT OF GAS AND WHEN THE BRAKE WAS APPLIED THE CAR BEGAN TO SLIDE AND ROLL OVER A TOTAL OF THREE TIMES BRFORE COMING TO A STOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898474October 30, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WAS TRAVELING UPHILL AT 30MPH AND WAS DEPRESSING ACCELERATOR PEDAL, WHICH WENT TO THE FLOOR. VEHICLE STARTED TO DRIFT BACKWARDS. PARKED VEHICLE AND HAD IT TOWED NEXT DAY. MECHANIC INDICATED ACCELERATOR CABLE HAD BROKEN. IT WENT TO THE MOTOR, HAD SEPARATED COMPLETELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898225October 25, 2001
AIR BAGS
WHILE DRIVING VEHICLE AT 35 MPH AND SUDDENLY BRAKING AIR BAGS DEPOLYED WITHOUT REASON. CONTACTED DEALER, AND DEALER STATED SENSOR READING INDICATED AIRBAGS HAD NOT DEPLOYED. SENDING A REPRESENTATIVE TO CHECK VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563764October 23, 2001
VISIBILITY:REARVIEW MIRRORS/DEVICES
DRIVER BELIEVES THAT THE OUTSIDE / INSIDE REAR VIEW MIRROR DOES NOT GIVE A FAIR EVALUATION OF WHERE A CAR IS ALONGSIDE AND BEHIND, DRIVER STATES THAT THE CAR IN BACK APPEAR TO BE FAR ENOUGH BEHIND TO SAFELY MAKE A LANE CHANGE, WHEN IN FACT IT IS NOT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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