Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10055896January 27, 2004
ENGINE AND ENGINE COOLING:ENGINE
WITHOUT ANY WARNING, THE ENGINE STALLED WHILE BEING DRIVEN 15 MPH. THE VEHICLE WAS TOWED TO THE DEALER AND THE MECHANIC INDICATED THE TIMING BELT WAS BROKE. PLEASE PROVIDE FURTHER INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054983January 27, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I CAN NO LONGER DEFEND THE FORD MOTOR COMPANY FROM THE MONIKER "FIX OR REPAIR DAILY" CROWD. I AM THE UNHAPPY OWNER OF A 2000 FOCUS WHO WILL NO LONGER CHAMPION THE FORD BRAND. I COMMUTE APPROXIMATELY 130 MILES DAILY - MOSTLY HIGHWAY AND HAVE HAD MULTIPLE "NEAR MISSES" DUE TO THE FUEL PUMP FAILURE. I HAD THE FUEL PUMP REPLACED BEFORE THE "SILENT" RECALL AND AM NOW AGAIN EXPERIENCING THE SAME SYMPTOMS AT HIGHWAY SPEED THAT FORD WILLFULLY KNOWS ARE DANGEROUS TO THE MOTORING PUBLIC. MY LOCAL DEALER - DON SEELYE FORD OF KALAMAZOO, MI HAS NO SYMPATHY - IS ONLY WILLING TO REPLACE THE 2ND DEFECTIVE FUEL PUMP WHEN THE "NEW AND IMPROVED" PART IS AVAILABLE IN FEBRUARY OF 2004. IN THE MEANTIME - I AND THOSE AROUND ME ON THE HIGHWAY ARE AT SERIOUS RISK - ALL WITH FORD'S BLESSING. I CONTACTED THE FORD MOTOR COMPANY'S CUSTOMER RELATIONS CENTER AND MET WITH INDIFFERENCE TO THIS ISSUE. THEY RECORDED MY COMPLAINT, OFFERED NO SOLUTION THAN TO TAKE MY LIFE (AND OTHERS) AT RISK BY CONTINUING TO DRIVE THEIR FAULTY VEHICLE. THE SERVICE CENTER REPRESENTATIVE WOULD NOT (OR COULD NOT) TELL ME WHETHER THIS "SILENT" RECALL WAS AN NHSTA RECALL THAT FELL UNDER THE "SAFETY ACT" - WHICH WOULD MANDATE IMMEDIATE ATTENTION WITH THE FULL FORCE OF FEDERAL LAW. I READ WITH AMAZEMENT AND ASTONISHMENT THE ARTICLE IN THE BLUE OVAL NEWS DATED NOV. 19, 2003 BY ROBERT LANE RELATED TO THIS ISSUE. I WAS BORN AND RAISED IN DETROIT, MI AND HAVE SEVERAL FAMILY MEMBERS WHO HAVE AND CONTINUE TO WORK FOR THIS COMPANY WITH PRIDE. NO LONGER. I HAVE PURCHASED 3 NEW FORD VEHICLES IN THE LAST 10 YEARS, AM IN THE MARKET FOR A NEW VEHICLE AND WILL NOT BE LOOKING AT ANY FORD PRODUCTS. I AM THE HEAD OF A 3 CAR FAMILY - WITH 2 TEENAGERS - ONE OF DRIVING AGE. NO ONE IN MY IMMEDIATE FAMILY WILL BE PURCHASING, DRIVING OR RIDING IN A FORD VEHICLE IN MY LIFETIME. AND THAT LIFETIME MAY BE CUT SHORT DUE TO FORD'S DECISION IN RELATION TO THIS ISSUE. GOD HELP THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055813January 26, 2004
FUEL SYSTEM, GASOLINE
THE DEALERSHIP REFUSED TO PERFORM RECALL 03V482000 UNTIL THE CONSUMER REPAIRS THEIR ENGINE. THE RECALL SYMPTOMS HAVE ALREADY OCCURRED WHICH LEAD TO THE ENGINE FAILURE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054909January 26, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE BEEN HAVING CONSISTENT DIFFICULTIES AND PROBLEMS WITH THE IGNITION SWITCH/ IGNITION LOCK CYLINDER ON MY 200 FORD FOCUS. SOMETIMES THE KEY WILL NOT GO IN ALL THE WAY, OTHER TIMES IT WILL NOT TURN. THIS HAS CAUSED ME TO BE STRANDED SEVERAL TIMES. I WENT TO MY FORD DEALERSHIP AND WAS TOLD THAT THEY HAVE REPLACED TONS OF THEM. ALSO, THIS IS CLEARLY A COMMON PROBLEM WHEN RESEARCHING IT ONLINE AND AT VARIOUS NEWSGROUPS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054923January 26, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
2000 FORD FOCUS ZX3. 111,000 MILES. COULD NOT GET KEY TO GO INTO IGNITION SMOOTHLY. WHEN I FINALLY DID, IT WOULD NOT TURN. FINALLY GOT STARTED AND HAD DEALER REPAIR. DEALER REPLACED IGNITION LOCK. SERVICE ADVISOR SAID THIS WAS A FREQUENT PROBLEM WITH THIS MODEL AND SUGGESTED I CONTACT FORD. SAME NIGHT, NEW LOCK ALSO FAILED. DEALER HAD TO REPLACE A SECOND TIME. FORD CUSTOMER RELATIONSHIP CENTER SAID THEY COULD NOT HELP ME RECOVER REPAIR EXPENSE. INTERNET SEARCHES CLEARLY IDENTIFY THIS AS A KNOWN PROBLEM BY FORD WITH NUMEROUS COMPLAINTS AND FAILURES AS EARLY AS 10 TO 15 THOUSAND MILES. FORD SHOULD REIMBURSE CUSTOMERS FOR THIS KNOWN DEFECT JUST AS THEY DID WITH THE FUEL PUMP ON THIS SAME MODEL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057166January 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, ENGINE AND ENGINE COOLING:ENGINE, STEERING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DEFECTIVE FRONT BRAKE ROTOR. *PH DURING THE INSPECTION THE CONSUMER WAS TOLD THAT THE DEFECT WAS NOT COVERED UNDER THE VEHICLE'S WARRANTY. OTHER VEHICLE COMPONENTS ALSO MALFUNCTIONED. THE VEHICLE'S TRUNK LATCH BROKE, THE CHECK ENGINE LIGHT ILLUMINATED TWICE, THE CD PLAYER BECAME INOPERATIVE AND THE STEERING WHEEL LOCKED UP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055747January 23, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN THE VEHICLE WAS PARKED OR RUNNING, THE FRONT DRIVER AND PASSENGER DOOR LOCKS DID NOT UNLOCK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052160January 23, 2004
ELECTRICAL SYSTEM
THE DRIVER PLACED THE KEY IN THE IGNITION BUT THE VEHICLE WOULD NOT ENGAGE. THE VEHICLE WAS TOWED TO THE DEALER FOR ANALYSIS. THE MECHANIC DETERMINED THE IGNITION SWITCH NEEDED TO BE REPLACED. *NM THE IGNITION SWITCH WAS REPLACED TWO TIMES, POWER LOCKS WERE INOPERATIVE, ALARM WAS INOPERATIVE, TRUNK INOPERATIVE, AND THE WINDOW(S) WERE HARD TO CLOSE (MUST BE FORCED DOWN 3-4 TIMES). *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046467January 23, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONER UNIT FAILED, WATER DRAINED IN THE CABIN FROM UNDERNEATH THE DASHBOARD. WHEN THIS OCCURRED, MOLD STARTED TO DEVELOP ON THE CARPET, WHICH MADE THE OCCUPANTS SICK. THE DEALERSHIP HAD BLOWN OUT THE PIPES, BUT THE PROBLEM REMAINED. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057177January 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER EXPERIENCED FUEL PUMP FAILURE. *PH (NAR)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054700January 22, 2004
ELECTRICAL SYSTEM:IGNITION
KEY HAD TROUBLE GOING IN TO IGNITION SWITCH, WHEN KEY FINALLY DID GO IN, KEY WILL NOT TURN. CAR WILL NOT START. CAR TOWED TO DEALER, TOW TRUCK DRIVER SAID MY CAR WAS 5 OR 6TH THIS WEEK WITH SAME PROBLEM! DEALER INFORMED PROBLEM WAS NOT UNDER WARRANTY AND THERE WAS NO RECALL FOR THE PROBLEM. TOTAL COST WAS ALMOST $600 INCLUDING TOW BILL!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055649January 22, 2004
ENGINE AND ENGINE COOLING:ENGINE
RECALL #03V482000 REGARDING STALLING. DEALER CHARGED CONSUMER FOR A DIAGNOSTIC OF $60.00 CONCERNING THIS RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055693January 22, 2004
SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
WHILE DRIVING APPROXIMATELY 45 MPH RIGHT FRONT SPRING BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055519January 21, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKE PADS ON 2000 FORD FOCUS. *PH (NAR) THE CONSUMER ALSO REQUESTED TO BE REIMBURSED FOR $446.44 IN ORIGINAL REPAIR, ALSO WOULD LIKE TO HAVE A WRITTEN EXPLANATION FROM THE DEALERSHIP OF HOW THE PROBLEM COULD BE REMEDIED TO AVOID EXCESSIVE MAINTENANCE COST. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057322January 21, 2004
STEERING:LINKAGES
THE CONSUMER'S CLIENT WAS INVOLVED IN A ACCIDENT AS A RESULT OF STEERING CONTROL. *PH AFTER THE ACCIDENT, THE CONSUMER RECEIVED A LETTER IN REGARDS TO RECALL#02V289000. THE CONSUMER'S INSURANCE COMPANY REQUESTED REIMBURSEMENT. *SC (LAWYER ON BEHALF ELIZABETH ARREOLA ON BEHALF OF CLIENT LORNA WADDINGTON) *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10054602January 21, 2004
ENGINE AND ENGINE COOLING:ENGINE
AROUND 6:00 A.M. ON 01-14-04. WHILE TAKING 9 YR. OLD DAUGHTER TO SCHOOL AND MYSELF TO WORK, DRIVING AT APROX. 55 MPH. MY 2000 FORD FOCUS ENGINE SUDDENLY CAUGHT ON FIRE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10054601January 21, 2004
ELECTRICAL SYSTEM:IGNITION
INGITION STUCK. KEY WILL NOT GO IN FULLY. STEERING WHEEL LOCKED. THE RARELY USED SPARE KEY DOESN'T WORK EITHER. DEALER EXPECTS TO HAVE TO REPLACE CYLINDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054494January 20, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION LOCKED UP AND WOULD NOT ALLOW KEY TO TURN. PAID THROUGH MY EXTENDED WARRANTY TO HAVE IT REPAIRED. THEY INSTALLED A NEW KEY CYLINDER AND NOW THE NEW ONE IS LOCKING UP. THE LOCAL FORD DEALER HEBER SPRINGS FORD SAID THAT FORD IS AWARE OF THE PROBLEM BUT THERE WERE NOT ENOUGH COMPAINTS YET TO WARRANT A RECALL ON THE ITEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055373January 20, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER RECEIVED NHTSA RECALL LETTER 03V482000 CONCERNING FUEL PUMP FAILURE. DEALER TOLD CONSUMER TO BRING THE VEHICLE, AND HE WILL MAKE DIAGNOSTIC TEST WHICH WILL COST CONSUMER $80.00 TO SEE IF THIS WAS PART OF THE RECALL. *AK *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055398January 20, 2004
SUSPENSION:FRONT:WHEEL BEARING
LEFT REAR WHEEL DETACHED WHILE DRIVING DUE TO FAULTY WHEEL BEARINGS. DEALER WILL REPLACE THE WHEEL BEARINGS AND THE WHEEL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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