Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11090095April 25, 2018
FUEL/PROPULSION SYSTEM
MY GAS NEEDLE DOSE NOT WORK MY CAR STALLS WHEN YOU PUT GAS IN IT GOES DEAD WHILE DRIVING HAS HAPPENED SEVERAL TIMES WAS TOLD IT WAS THE PURGE SOLENOID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090120April 25, 2018
POWER TRAIN, POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO SWITCH GEARS INDEPENDENTLY. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS THEN TAKEN TO LIVERMORE FORD LINCOLN (2266 KITTY HAWK RD, LIVERMORE, CA 94551) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE SAME DEALER WAS CONTACTED A SECOND TIME AND INFORMED THE CONTACT THAT THE CLUTCH FAILED AGAIN AND NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY COULD OFFER HIM A SMALL COMPENSATION. IF THE CONTACT ACCEPTED, THE MANUFACTURER WOULD NO LONGER BE RESPONSIBLE FOR ANYTHING THE CONTACT MAY EXPERIENCE DUE TO THE FAILURE. THE CONTACT DECLINED THE OFFER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090140April 25, 2018
POWER TRAIN
CLUTCH RECALL NEEDS TO BE EXPANEDED!!! BURNING SMELL COMING FROM UNDER THE HOOD. WENT TO GET A OIL CHANGE AND SAID IT WAS THE CLUTCH PRESSURE PLATE CAN CAUSE FIRE. STOPPED DRIVING BATTERY DIED, REPLACED BATTERY, SMELL WENT AWAY AND THEN CAME BACK WHILE DRIVING...YESTERDAY BEFORE I WAS EXITING THE PARKING LOT SMELLED BURNING SMELL THEN WAS EXITING THE PARKING LOT TURNING LEFT ACROSS TRAFFIC WENT TO SHIFT AND COULD MOVE GEAR BUT CAR WOULD NOT GO. WAS ABLE TO GET IT TO WORK AFTER SEVERAL ATTEMPTS AS ON COMING TRAFFIC APPROACHED. MADE IT HOME SAFELY. CAN'T AFFORD TO NOT HAVE CAR AS WE ARE STILL MAKING PAYMENTS BUT CANT DRIVE WITH KIDS IN THE CAR DUE TO FIRE RISK. CAR WAS MADE IN MICHIGAN HAS 2.0L GDI ENGINE. CURRENTLY ONLY THE GTD1 ENGINE IS RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090186April 25, 2018
STRUCTURE:BODY
I WAS DRIVING AND THE DOOR FLEW OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089834April 24, 2018
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2014 FORD FOCUS. WHILE EXITING THE HIGHWAY APPROACHING AN EXIT RAMP, THE VEHICLE STALLED. THE INSTRUMENT PANEL CLUSTER WENT COMPLETELY BLANK AND THERE WAS A SUDDEN LOSS OF POWER. THE BRAKES WERE DIFFICULT TO APPLY AND THE CONTACT CROSSED OVER FOUR LANES OF TRAFFIC AND STRUCK A MEDIAN. NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY A DEALER. THE VEHICLE WAS TOWED TO A YARD AND DEEMED DESTROYED DUE TO THE FAILURES. A POLICE REPORT WAS NOT FILED. THE DRIVER SUSTAINED MINOR BRUISING THAT DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AFTER IT HAPPENED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11089920April 24, 2018
STEERING
STEERING WHEEL HAS LOCKED TWICE AFTER VEHICLE HAD STARTED AND WAS MOVING. FIRST WAS WHEN LEAVING A GARAGE AT WORK AND MOVING FORWARDS ON A TURN. SECOND WAS WHEN TRYING TO BACK OUT OF A PARKING SPOT IN REVERSE AND LOCKED UP. BOTH TIMES THE HUD POPPED UP A MESSAGE INDICATING FAILURE. TOOK TO DEALER TO DIAGNOSE AND THEY SAID I NEED A NEW STEERING RACK FOR $2300. SEEMS STRANGE OR FAULTY ON THE COMPANY CONSIDERING IT IS A 2014 FOCUS WITH ONLY 38K MILES ON IT THAT THIS WOULD FAIL SO SOON. NEVER BEEN IN AN ACCIDENT. I AM HOPING THIS DOESN'T HAPPEN WHILE DRIVING, OTHERWISE IT MIGHT NOT JUST BE REPAIR PROBLEM BUT A WRONGFUL DEATH SUIT AGAINST FORD. BEING UNABLE TO MOVE YOUR STEERING WHEEL WHILE DRIVING IS VERY DANGEROUS AND I AM CONFUSED THE ESTIMATE TO REPAIR WAS SO HIGH. OTHER WEBSITES INDICATE WELL UNDER $1,000 TO REPLACE A STEERING RACK WITH PARTS AND LABOR. I SUGGEST FORD FIX THIS PROBLEM WITH A RECALL BEFORE IT GETS WORSE FOR ME AND OTHER OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089934April 24, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE SHIFTED GEARS INDEPENDENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TO CAPITAL FORD OF CHARLOTTE (5411 N TRYON ST, CHARLOTTE, NC 28213). THE CONTACT WAS ADVISED BY THE DEALER THAT THERE WAS A TECHNICAL SERVICE BULLETIN TO REPAIR THE TRANSMISSION CONTROL MODULE AND REPLACE THE CLUTCH ON THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING. FROM THERE, THE DEALER WOULD BE ABLE TO DETERMINE IF THEY WOULD REPAIR THE VEHICLE FOR FREE BASED ON THE DIAGNOSIS. THE CONTACT WAS STILL AWAITING THE DETERMINATION FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089979April 24, 2018
FUEL/PROPULSION SYSTEM
WHILE DRIVING DOWN INTERSTATE 75 SOUTH AT 70 MILES PER HOUR, CAR SET ON CRUISE CONTROL, THE CAR LURCH FORWARD. WHEN TRYING TO RESUME SPEED THE GAS PEDAL DID NOT RESPOND COASTED THROUGH A LANE OF TRAFFIC TO THE SIDE OF THE ROAD WHERE THE CAR DIED. UNABLE TO RESTART THE VEHICLE WAS TOWED TO THE NEAREST FORD DEALERSHIP MATTHEW CURRY IN NOKOMIS. AFTER THREE DAYS OF SITTING FORD DECIDED TO LOOK AT THE CAR AND QUICKLY DETERMINED THE PROBLEM WAS A PURGE VALVE STICKING CAUSING A VACUUM IN THE GAS TANK WHICH CAUSED THE TANK TO COLLAPSE AND DAMAGE THE FUEL PUMP. IT WAS EASY TO RECOGNIZE BECAUSE THEY HAVE SEEN THIS SAME SITUATION MANY TIMES ON THE FOCUS MODEL. A DOCUMENTED RECALLL HAS OCCURRED IN AUSTRALIA AND NEW ZEALAND OVER THIS VERY SAME ISSUE FORD A US MANUFACTURED CAR YET NO RECALL IN THE US. I CAN FIND MORE THAN 100 REPORTS ONLINE REGARDING THIS SAME SITUATION IN THE US BUT FORD WILL NOT TAKE ANY RESPONSIBILITY. I HAVE SPOKE TO CORPORATE WHERE THEY ISSUED A CASE/CLAIM # 14636968. THEY THEN ADVISE ME TO CALL THE SERVICE MANAGER WHO SAYS HE SENT EVERYTHING TO CORPORATE THEN GIVEN THE RUN AROUND. I HAVE CALLED CHEVROLET AND HONDA THEY DON'T SEEM TO HAVE A PROBLEM WITH GAS TANKS COLLAPSING. FORD STEP UP AND TAKE RESPONSIBILITY FOR THIS FAULTY SYSTEM. I AM GRATEFUL WE ARE SAFE THIS MALFUNCTION WHILE DRIVING 70 ON A BUSY FLORIDA INTERSTATE DURING RUSH HOUR COULD HAVE ENDED MUCH DIFFERENTLY.. RIDICULOUS FLAWED PRODUCT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089272April 22, 2018
ELECTRICAL SYSTEM
HORN FREQUENTLY GOES INTERMITTENT FOR WEEKS AT A TIME, THIS OCCURS WHILE DRIVING IN BOTH CITY AND HIGHWAY CONDITIONS AND WHEN THE VEHICLE IS PARKED. THIS HAS CAUSED NUMEROUS NEAR COLLISIONS AS I AM UNABLE TO MAKE OTHER VEHICLES AWARE OF A SITUATION AS THEY TRY TO MERGE IN MY LANE. REPLACEMENT OF THE HORN ASSEMBLY HAS NOT RESOLVED THE ISSUE, AND TESTING BY THE DEALER HAS NUMEROUS FAULT CODES WHEN THE HORN DOES FAIL INDICATING A SHORT. TPMS SENSOR FAULT HAS NOW RECENTLY COME ON WHEN ACTUATING THE HORN AND DEALER IS STILL TRYING TO ISOLATE THE CAUSE OF THIS NEW ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088902April 18, 2018
STEERING
I WAS DRIVING IN THE #1 LANE IN MODERATE TRAFFIC ON THE FREEWAY, GOING ABOUT 40 MPH, MOVING STRAIGHT AHEAD, AND SLIGHTLY ACCELERATING. AN ALERT SHOWED UP ON MY DASH SCREEN STATING THAT THERE WAS AN ISSUE WITH STEERING ASSIST. AS I PULLED OFF THE FREEWAY, I NOTICED THAT IT WAS SIGNIFICANTLY MORE DIFFICULT TO TURN MY STEERING WHEEL, AND AS I TOOK A RIGHT TURN AT THE FREEWAY EXIT, IT WAS ALMOST IMPOSSIBLE TO TURN. I HAD THE VEHICLE TOWED TO A MECHANIC WHO RECOMMENDED THAT I HAVE IT TAKEN TO THE DEALERSHIP, AS HE BELIEVED IT FELL UNDER THE SAME STEERING ISSUE THAT MANY OTHER FORD MODELS HAVE LATELY BEEN RECALLED FOR. THE DEALERSHIP CONFIRMED THAT THE STEERING GEAR WILL NEED TO BE REPLACED, AT FULL COST TO ME BECAUSE THE FOCUS DOES NOT FALL UNDER THESE RECALLS. FORD MUST ISSUE A RECALL FOR THE FOCUS MODELS IN ADDITION TO THOSE THAT HAVE ALREADY BEEN RECALLED. I AM NOT THE ONLY FOCUS OWNER TO EXPERIENCE THIS TERRIFYING ISSUE, WHICH COULD HAVE EASILY CAUSED AN ACCIDENT HAD MY STEERING ASSIST GONE OUT IN A SLIGHTLY DIFFERENT SITUATION. THIS IS A LIFE THREATENING FAULT AND FOCUS OWNERS NEED TO BE AWARE THAT THE VEHICLES THEY ARE DRIVING ARE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085122April 15, 2018
STEERING
WENT TO AUTOZONE FOR POWER STEERING FLUID. THEY ASKED YEAR MAKE MODEL SAID IT DOESN'T REQUIRE IT. I LEFT AN ON MY WAY OUT STEERING LOCKED. PRAISE THE LORD NO ONE WAY HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084733April 12, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER
LATE IN THE MONTH OF FEBRUARY 2018 I CAME OUT TO MY CAR ON A RAINY FRIDAY AND WHEN I TURNED ON MY VEHICLE THE WINDSHIELD WIPERS BEGAN TO OPERATE ERRATICALLY AND PERSISTENTLY WITH NO ABILITY TO CONTROL THEM AS THE DRIVER. THE PROBLEM CONTINUED FOR OVER A WEEK AND THE WIPERS WOULD OPERATE UNPREDICTABLY AND EVEN WHEN THE CAR WAS FULLY SHUT OFF INCLUDING THE IGNITION POWER. THIS IS A SERIOUS HAZARD CAUSED BY A KNOWN FAULTY PART ON THIS MODEL OF CAR THAT IS SUSCEPTIBLE TO SHORTING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084827April 12, 2018
ELECTRICAL SYSTEM
WHILE DRIVING AT 35 MPH, THE ENGINE STALLED WITHOUT WARNING & WOULD NOT RESTART. DASH DISPLAYED "ENGINE FAULT, SERVICE SOON." HAD VEHICLE TOWED TO LOCAL DEALERSHIP. DEALER CHECKED THE CODES AND FOUND MULTIPLE ENGINE CONTROLLER FAULTS. SAID IT WAS A BAD WIRING HARNESS. THIS IS A SE MODEL WITH 2.0 L ENGINE, BUT FORD HAS A RECALL ON THE ST MODEL WITH 2.0L ENGINE FOR THE SAME FAILURE MODE AND CAUSE (WIRING HARNESS). FORD DID "PARTICIPATE" IN THE REPAIR ($250 OUT OF $1500) WIRING HARNESS WAS RETAINED BY OWNER FOR REVIEW AND ANALYSIS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084845April 12, 2018
ENGINE, UNKNOWN OR OTHER
TRANSMISSION CONTROL MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083982April 9, 2018
ENGINE
TRANSMISSION FAULTY . CAR WONT REVERSE . CAR DRAGS WHEN TRYING TO ACCELERATE. I ALSO RECEIVED A COURT NOTICE IN THE MAIL REGARDING POWERSHIFT DUAL-CLUTCH AUTOMATIC TRANSMISSION PROBLEMS.MY CHECK ENGINE LIGHT CAME ON. NOTIFICATIONS APPEARED ON MY CAR SAYING TRANSMISSION PROBLEM SERVICE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083838April 8, 2018
POWER TRAIN
FROM A STOP L WAS ACCELERATING AND THE TRANSMISSION MADE A GRINDING NOISE. MY STEERING WHEEL SHOOK OR VIBRATED HORRIBLY AND THE POWER DURING ACCELERATION WAS WEAK AND I COULD NOT MERGE ONTO THE HIGHWAY IN A NORMAL MANNER. NORMAL MEANING AS A COMMUTER TO AND FROM WORK ON A DAILY BASIS. HIGHWAY MERGING FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083908April 8, 2018
POWER TRAIN
TRANSMISSION CAUSES VEHICLE TO JERK AND SHIMMY WHEN ACCELERATING FROM A STOP. WILL NOT ACCELERATE WHILE DOING THIS, CAUSING DANGER WHEN THERE IS ANOTHER VEHICLE BEHIND OR LEAVING A STOP SIGN. TRANSMISSION CLUTCH WAS REPLACED DUE TO THIS ISSUE AND THESE ISSUES STARTED AGAIN AFTER APPROXIMATELY ONE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083605April 6, 2018
UNKNOWN OR OTHER
WHEN ACCELERATING IT FEELS LIKE THE CLUTCH IS NOT ENGAGING. THE CAR RATTLES AND JERKS DESPITE PREVIOUS RECALL REPAIR OF THE TRANSMISSION AND RECENT REPLACEMENT OF THE TRANSMISSION MODULATOR SYSTEM. THIS PROBLEM HAS EXISTED SINCE I GOT THE CAR, BUT HAS GOTTEN PROGRESSIVELY WORSE AND FEELS LIKE IT IS GOING TO STALL OR RUIN THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083286April 4, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, POWER TRAIN
MY 2014 FORD FOCUS HAS HAD A MYRIAD OF PROBLEMS FROM DAY ONE. FIRST THE TRUNK WILL POP OPEN IF DRIVING MORE THAN 40 MPH. MY TRUNK POPPED OPEN AND I LOST A 3,000 SAXOPHONE. THE MICHIGAN STATE POLICE HAS PROOF OF MY CLAIM. NOW TRUNK WILL NOT RELEASE. CONSTANT TRANSMISSION PROBLEMS EVEN WITH REPAIRS, THE CAR WILL LAG, SPUTTER AND ROLLS BACKWARDS. THE CAR WILL ROLL BACKWARDS WHEN YOU STOP FOR A RED LIGHT OR SPUTTER WHEN ENTERING A ROUNDABOUT.THE GAS GUARD WILL SAY YOU HAVE 50 GALLONS BUT CHANGE TO 11 AFTER DRIVING 2 MILES. BLUETOOTH AND HORN DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083200April 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
I HAVE HAD THIS 2014 FORD FOCUS SINCE EARLY 2015. I HAVE HAD PROBLEMS OUT OF THIS CAR SINCE I HAVE HAD IT, WITH THE DEALERSHIP NOT EVER FINDING OUT WHAT WAS WRONG. IT STARTED WITH POWER TRAIN ISSUES WHICH THEY HAD ISSUED A RECALL FOR AND I HAD BROUGHT TO THEM AND THE DEALERSHIP STILL DID NOT FIX. THE LAST TWO WEEKS THE CAR HAS BEGUN HAVING STEERING ISSUES. WHILE I WAS DRIVING IT JUST LOCKED UP AND I HAD TO COAST TO A STOP AND RESTART IT. IT DROVE FINE AFTER IT SAT FOR A MINUTE AND I RESTARTED IT, THEN THREE DAYS LATER WOULD NOT TURN AGAIN AFTER I STARTED THE VEHICLE WHILE PARKED IN MY DRIVEWAY AND WAS GETTING READY TO DROP MY CHILDREN OFF AT SCHOOL AND THEN HEAD TO WORK MYSELF. I ONCE AGAIN HAD TO TURN THE VEHICLE OF AND LET IT SIT FOR A MINUTE AND HAD TO RESTART IT. IT RAN OKAY FOR ANOTHER THREE DAYS. THIS MORNING IT ONCE AGAIN WHILE PARKED IN MY DRIVEWAY WILL NOT TURN AND THE STEERING ASSIST LIGHT CAME ON THE CAR. THIS TIME IT WILL NOT TURN AT ALL AFTER I HAVE RESTARTED THE CAR SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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