Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11045048November 9, 2017
STEERING
STEERING ASSIST FAULT LIGHT CAME ON PERIODICALLY OVER PAST 5 THOUSAND MILES, MENTIONED DURING LAST VISIT. NOW IT CAME ON AND WON'T CLEAR. HAVE READ OF MANY PEOPLE WITH 2012 FORDS WITH THIS ISSUE. THIS IS SECOND PROBLEM WITH CAR, HAVE ALSO HAD CLUTCH REPLACED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044893November 9, 2017
STEERING
THE POWER STEERING (ELECTRIC STEERING ASSIST) FAILS INTERMITTENTLY AND WITHOUT WARNING. THIS OCCURS EITHER HOT OR COLD. IT OCCURS WITH VEHICLE STATIONARY AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044397November 8, 2017
STEERING
THE STEERING LOCKED UP WHILE MAKING A TURN THIS COULD BE DANGEROUS AND CAUSE SERIOUS INJURY OR DEATH.....I HAVE NO POWER ASSISTED STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043654November 6, 2017
ENGINE, VEHICLE SPEED CONTROL
THE TRANSMISSION KEEPS SLOWING DOWN THE CAR. WON'T GET UP TO SPEED, CANNOT EXCEED 25MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043445November 5, 2017
ELECTRICAL SYSTEM
HORN HAS STOPPED WORKING. RADIO CRACKLING WHEN CAR ON AND OFF, IN MOTION AND WHEN STILL, DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043190November 4, 2017
AIR BAGS
TANAKA RECALL: I RECEIVED A NOTIFICATION THAT MY CAR WAS RECALLED DUE TO DEFECTIVE TANAKA AIR BAGS. I WAS TOLD BY THE DEALERSHIP (HALDEMAN FORD IN ALLENTOWN, PA) THAT I WOULD BE NOTIFIED WHEN THEY RECEIVED THE PARTS NEEDED FOR THE REPAIR. PERIODICALLY, I INQUIRED AT THE DEALERSHIP ABOUT THE STATUS OF THE REPAIR, BUT WAS TOLD EACH TIME THAT THEY STILL HAD NOT RECEIVED THE PARTS NEEDED FOR THE REPAIR. I AGAIN INQUIRED RECENTLY AND WAS AGAIN TOLD I WOULD BE NOTIFIED WHEN THE REQUIRED PARTS ARRIVED AT THE DEALERSHIP. IT WAS ONE YEAR AND TWO MONTHS SINCE I RECEIVED THE RECALL NOTIFICATION AND STILL THEY SAY THEY DON'T HAVE THE PARTS. I HAVE JUST BEEN NOTIFIED THAT TANAKA WAS FILING FOR BANKRUPTCY. IT NOW APPEARS THAT THE PARTS MAY NEVER BE AVAILABLE AND I WILL BE REQUIRED TO DRIVE AROUND WITH DEFECTIVE AND DANGEROUS AIRBAGS WITH NO LEGAL RECOURSE TO SUE TANAKA FOR DAMAGES. THIS IS UNACCEPTABLE. FORD SHOULD TAKE IMMEDIATE STEPS TO MAKE THE NECESSARY REPAIRS TO PROTECT THE SAFETY OF ITS CUSTOMERS. PLEASE INVESTIGATE THIS NEGLIGENCE ON THE PART OF FORD AND ITS DEALERSHIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042951November 3, 2017
STEERING
STEERING ASSIST FAILURE NOTICE APPEARED ON AND OFF FOR NEARLY A YEAR. NOTICE WOULD DISAPPEAR AFTER TURNING VEHICLE OFF AND STRAIGHTENING STEERING WHEEL. IN THE PAST 2 MONTHS THE ISSUE HAPPENS SEVERAL TIMES A DAY. LAST WEEK IT HAPPENED TWICE WHILE I WAS DRIVING AND ALMOST LOST CONTROL AND CRASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043045November 3, 2017
STEERING
MY ELECTRICAL STEERING IS ACTING UP, MAKING A WEIRD NOISE AFTER I START MY CAR, IS STIFF AT TIMES AND HARD TO TURN. I RECEIVED AN ERROR MESSAGE, " STEERING ASSIST, SERVICE REQUIRED" ON THE DASH RECENTLY. THAT MESSAGE HAS GONE, BUT THE PROBLEM STILL EXISTS THIS IS A DANGER TO ME WHEN I DRIVE. WHENEVER I START MY CAR, THE STEERING IS RIGID AND STIFF IN THE CITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043139November 3, 2017
STEERING
THE ELECTRIC POWER STEERING IS STARTING TO FAIL. IT LOCKS THE STEERING WHEEL WHILE THE CAR IS MOVING WHILE THE ON MY CITY STREET. NEED TO TURN OFF ENGINE AND RESTART THE CAR. SOMETIME THE STEERING BECOMES DIFFICULT WHILE DRIVING AT CITY SPEEDS.THIS HAPPEN ROUGHLY 6 MONTHS AGO BUT WENT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042734November 2, 2017
STEERING
THIS IS A 5 YEAR OLD CAR. WITH 750000 MILES ON IT. THE POWER STEERING ASSIST HAS ALREADY DIED COSTING UP $2K IN MONEY WE DON'T HAVE TO FIX IT. THE FIX IS REPLACING THE ENTIRE RACK AND PINION. WE HAD STARTED FOR THE FIRST TIME THE DAY IT WENT OUT. WE WERE PARKED I HAD TO DRIVE IT TO THE DEALERSHIP WITH NO POWER STEERING. IF YOU SHUT OF THE CAR IT WOULD TEMPORARILY FIX IT'S SELF. AND IT DID THE GUY AT THE DEALER SHUT IT DOWN AFTER SEEING THE NO STEERING ASSIST WHEN HE RESTARTED THE CAR IT MAGICALLY WORKED AGAIN. UNTIL NEXT TIME THAT IS. FORD KNOWS THIS PROBLEM EXIST AND REFUSES TO ISSUE A RECALL FOR ALL 2012 FOCUS. THIS IS A NEW CAR IT SHOULD NOT BE HAVE THESE PROBLEMS. PUTTING US IN FINANCIAL STRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041999November 1, 2017
POWER TRAIN
I CAN'T DRIVE THIS VECHICLE ON THE ROAD BECAUSE THE TRANSMISSION OVERHEATS AND SLIPS. I WOULD BE AT A STOP AND IT'S IN DRIVE BUT DOES NOT GO ANYWHERE. MY VEHICLE ROLLAS BACK AND ALMOST CAUSE A ACCIDENT. DUE TO A FAULTY POWERSHIFT DUAL CLUTCH TRANSMISSION. THERE IS A CLASS ACTION LAW SUIT ON FORD BUT AS A CONSUMER I HAVE TO WAIT TEN BUSINESS DAYS TO EVEN SETTLE A CLAIM. MY LIFE IS IN DANGER BECAUSE I FEEL LIKE A VECHICLE WILL HIT ME SOON IN THE MIDDLE OF A INTERSECTION. I NEED HELP FROM SOMEONE PLEASE. IM BEGGING YOU FORD HAS MADE NO ATTEMPTS TO HELP ME AND I STILL OWE 5,000 TO PAY IT OFF. WHICH THIS VECHICLE IS FAR TO LOW VALUED. IF ANYONE CAN HELP ME WITH THIS ISSUE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041627October 31, 2017
STEERING
THE POWER STEERING ASSIST HAS GONE OUT, I HAD JUST STARTED THE CAR AND HAD NO POWER STEERING AND IT IS VERY HARD TO STEER, I ALMOST WRECKED TRYING TO GET IT HIOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041332October 30, 2017
STEERING
THE ELECTRIC POWER STEERING STOPS WORKING WHILE DRIVING AND ALSO AT START-UP. THIS HAS HAPPENED MULTIPLE TIMES. WE ARE NOW REPORTING THIS AFTER THE 4TH OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041354October 30, 2017
SEAT BELTS
DRIVER SEAT BELT RELEASE BUTTON STARTED TO STICK. ON 10/28/17 BUCKLE WOULD NOT RELEASE. I HAD HAVE MY SEAT BELT CUT IN ORDER TO GET OUT OF THE CAR. EVENT HAPPENED IN A PARKING LOT WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041429October 30, 2017
STRUCTURE:BODY
CLOSED DRIVER DOOR IN A PARKING LOT. RETURNED TO CAR TO FIND DOOR PARTIALLY OPEN. ATTEMPTED MANY TIMES TO CLOSE DOOR. DOOR WOULD NOT LATCH. HAD TO MANUALLY HOLD DOOR CLOSED TO DRIVE HOME. DOOR REMAINS UNABLE TO LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040982October 29, 2017
STEERING
AT LEAST 4 TIMES IN THE LAST COUPLE OF MONTHS, UPON STARTING THE CAR THERE WAS THE MESSAGE "STEERING ASSIST FAULT" AND I COULD NOT TURN THE WHEEL. IT WENT AWAY AFTER I TURNED THE CAR OFF AND RESTARTED. HOWEVER, I AM CONCERNED: IF IT HAPPENED ANY TIME OTHER THAN WHEN PARKED THIS COULD BE FATAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040820October 28, 2017
STEERING
MY POWER STEERING SHUT DOWN WITHOUT WARNING WHILE STATIONARY. THANK I WAS NOT TURNING IN FRONT OF TRAFFIC AND DID NOT HAVE A CUSTOMER IN MY CAR. MY EMPLOYMENT IS DRIVING. OH AND JUST TWO DAYS PRIOR THE TRANSMISSION COMPUTER WAS REPLACED. IT SHUT DOWN WITHOUT WARNING . STOPPED FOR GAS CAME OUT AND CAR WOULD NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040538October 27, 2017
POWER TRAIN
FORD HAS ISSUED NUMEROUS BULLETINS RELATED TO PROBLEMS WITH THE FORD FOCUS TRANSMISSION. OVER THE PAST FEW YEARS FORD HAS EXTENDED THE COVERAGE ON CERTAIN SYSTEMS. MY CAR TRANSMISSION FAILED, PREVENTING THE CAR FROM BEING DRIVEN FASTER THAN APPROXIMATELY 15 MPH (FIRST GEAR). THE DEALER COMPLETED A SOFTWARE REBOOT WHICH TEMPORARILY ADDRESSED THE PROBLEM BUT STATED THAT I NEEDED A NEW "CLUTCH PACK" (APPROXIMATELY $1,600). ALTHOUGH THE SOFTWARE REBOOT WAS COVERED UNDER ONE OF THE WARRANTY EXTENSIONS, THE CLUTCH PACK WAS NOT. APPARENTLY, THE SOFTWARE THAT TELLS THE SYSTEM WHAT TO DO IS COVERED, BUT THE HARDWARE IS NOT? I AM VERY DISAPPOINTED THAT FORD REFUSES TO FIX THE PROBLEM IN SPITE OF NUMEROUS ISSUES THAT HAVE BEEN IDENTIFIED AND DOCUMENTED. THE ISSUE/PROBLEM THAT I EXPERIENCED HAS BEEN WELL DOCUMENTED, BUT FORD REFUSES TO ADDRESS THE FACT THAT FAULTY DESIGN HAS CAUSED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040644October 27, 2017
UNKNOWN OR OTHER
I WAS VERIFIYING ON INTERNET IF MY CAR HAD AN OPEN RECALL AND IT APPEARS THAT A DOOR LATCH WITH A FRACTURED PAWL SPRING. APPARENTLY A PREVIOUS OWNER HAD AN ISSUE WITH ONE OF THE DOOR NO CLOSING. NEED TO WORK THIS SITUATION AS SOON AS POSSIBLE, TRYING TO TRANSPORT MY CAR OVER SEAS IN LESS THAN A MONTH AND THEY WONT DO IT IF THE CAR HACE AN OPEN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039908October 26, 2017
STEERING
I STARTED MY CAR AND BEGAN PULLING OUT OF MY PARKING SPACE WHEN THE CAR STEERING BECAME VERY HARD TO STEER, THE CAR FELT LIKE IT WAS GOING TO STALL OUT, AND AN ERROR MESSAGE CAME ON THAT SAID "STEERING ASSIST FAILURE SERVICE REQUIRED". I HAD NOT FULLY PULLED OUT OF MY PARKING SPACE, SO I TURNED OFF THE CAR AND LET IT SIT FOR A FEW MINUTES. I STARTED THE CAR AGAIN, AND THE MESSAGE DID NOT APPEAR WHEN I BEGAN DRIVING THE 2ND TIME. I AM VERY SCARED THAT THIS COULD HAPPEN WHILE I AM DRIVING ON A BUSY ROAD AND CAUSE AN ACCIDENT. I HAVE SEEN SEVERAL OTHER FORD CARS BEING RECALLED DUE TO THIS ISSUE FOR THE SAME YEAR, BUT NOT THE FOCUS. I HAVE ALSO SEEN NUMEROUS COMPLAINTS ONLINE FOR THIS SAME ISSUE. THIS STEERING ASSIST FAILURE NEEDS TO BE INVESTIGATED AND RECALLED FOR SAFETY OF 2012 FORD FOCUS DRIVERS, THEIR PASSENGERS, AND OTHER DRIVERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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