Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11103339June 22, 2018
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
HELLO, TODAY I GOT INTO AN ACCIDENT. I HYDROPLANED AND WENT INTO A GUIDE RAIL ON THE INTERSTATE GOING ABOUT 50MPH. MY FRIEND AND I ARE HAVING MAJOR PROBLEMS WITH OUR BACKS AND NECKS AND MY AIRBAGS DIDN'T DEPLOY. THIS ISN'T THE FIRST TIME I'VE GOTTEN INTO ACCIDENT AND THEY DIDN'T DEPLOY. THE FIRST TIME WASN'T LIFE THREATENING BUT THIS ONE WAS. I DON'T HAVE ANY RECOLLECTION OF THE ACCIDENT AND I AM NOT ABLE TO REMEMBER MUCH OF YESTERDAY EITHER. I FEEL LIKE THERE WAS SOMETHING WRONG WITH MY VEHICLE BEFORE MY ACCIDENT DUE TO MY PASSENGER AIR BAG LIGHT KEPT FLICKERING ON AND OFF BEFORE THE ACCIDENT AND NOW THIS HAPPENING. PLEASE CONTACT ME BACK ON MY COURSE OF ACTION ON WHAT I SHOULD TAKE. THANKS, SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11102986June 21, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
THIS VEHICLE BOGS DOWN, HAS LOW POWER, AND SLOW ACCELERATION. DOES NOT SHOW ANY FAULT CODES OR SERVICE LIGHTS. I TOOK THIS FORD FOCUS TO TWO DIFFERENT SHOPS; ONE OF THEM BEING A FORD DEALER. THEY COULD NOT FIND ANYTHING WRONG. NO PART FAILURES. NO CODES TO TROUBLESHOOT. THEY SAID THAT THEY CAN NOT EXPLAIN THE REASONING FOR THIS BY THE CAR SEEMS FINE ALTHOUGH IT HAS THIS ISSUE. IT MAKES LEAVING FROM A STOP VERY DANGEROUS AS THE CAR IS REALLY SLOW TO ACCELERATE. IT HAS ALMOST CAUSED TWO ACCIDENTS WHERE OTHER DRIVERS ARENT EXPECTING MY SLOW ACCELERATION. THIS IS COMMON IN THE VEHICLES WITH THE AUTOMATIC TRANSMISSIONS. BUT MY FOCUS HAS A MANUAL TRANSMISSION. SO FORD DEALERS AND SERVICE SUPPORT ONLINE ARE AT A MISS FOR WHAT THE ISSUE WOULD BE AS THE VEHICLE SHOWS NO ISSUES IN THE HEALTH REPORT. AFTER TALKING TO FORD SERVICE ONLINE THEY HAVE ASKED FOR ME TO GO TO THE NHTSA AND PLACE AN OFFICIAL REPORT SO THAT THIS ISSUE CAN BE INVESTIGATED AS IT IS NOT THE FIRST. THIS VEHICLE HAS HAD THE SPARK PLUGS, COILS REPLACED AND STILL NO DIFFERENCE. THIS IS A DANGER FOR ANYONE DRIVING OR NEAR THIS VEHICLE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103054June 21, 2018
STEERING
POWER STEERING FAILURE. NEEDS TOTAL REPLACEMENT. VEHICLE ONLY HAS 46,000 MILES. I WAS LUCKY I WAS NOT DRIVING IT, WHEN IT WENT OUT. I AM GUESSING THE TEMP THAT DAY HAD SOMETHING TO DO WITH IT. TEMP WAS 85 THAT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102587June 19, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
TRANSMISSION: WHILE DRIVING THE VEHICLE THE TRANSMISSION IN SOME CASES WILL SHIFT VERY RAPIDLY GIVING THE VEHICLE NO ACCELERATION POWER. THE VEHICLE FEELS SLUGGISH AND VIBRATES. ALSO, WHILE DRIVING OVER SPEED HUMPS OR THROUGH AN INTERSECTION IN ALMOST EVERY INSTANCE THE VEHICLE STARTS TO VIBRATE AFTER GOING OVER THE SPEED HUMP OR THROUGH THE INTERSECTION. FUEL PUMP: WHILE DRIVING THE CAR THE CAR LOST ALL POWER WHILE DRIVING IN LAS CRUCES, NEW MEXICO. THE CAR DID NOT STALL COMPLETELY HOWEVER WHEN DEPRESSING THE ACCELERATOR THE CAR WOULD JUST NOW INCREASE IN RPM'S. I TOOK THE CAR INTO A MECHANICS SHOP AND THEY WERE NOT ABLE TO DUPLICATE PROBLEM. I DRIVE THE CAR FOR ANOTHER YEAR AND THIS TIME THE CAR AGAIN STARTED TO SPUTTER. IT TURNED OUT TO BE THE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102306June 18, 2018
FUEL/PROPULSION SYSTEM
MY 2014 FORD FOCUS WAS SOLD WITH A DEFECTIVE EVAPORATION EMISSION CONTROL (EVAP) SYSTEM. BECAUSE OF THE DEFECT, RAW FUEL CAN BE SUCKED THROUGH THE EVAP CANISTER THROUGH THE PURGE VALVE DIRECTLY INTO THE ENGINE, CAUSING THE CAR TO STALL OR HESITATE WHILE DRIVING, WHICH CAN BE EXTREMELY DANGEROUS TO DRIVERS AND PEDESTRIANS. MY CAR IS A 2014 AND HAS APPROX. 27K MILES ON IT. I NOW WILL HAVE TO PAY $1960 IN REPAIRS TO REPLACE THE EVAP PURGE VALVE, THE FUEL TANK, THE FUEL PUMP, AND THE FUEL SENDING UNIT, WHICH HAVE ALL BEEN DAMAGED AS A RESULT OF THE VALVE FAILURE. I HAVE SEEN NUMEROUS IDENTICAL COMPLAINTS ON CARCOMPLAINTS.COM AND THE NHTSA GOVERNMENT WEBSITE, INCLUDING COMPLAINTS THAT PEOPLE COULD HAVE BEEN SERIOUSLY HARMED, AS THEY LOST CONTROL OF THEIR VEHICLE ON HIGHWAY OR MAJOR ROAD. THERE WAS A LAWSUIT IN 2017 (JON RIVERA, ET. AL., V. FORD MOTOR COMPANY) BUT FORD WON AND THE DEFECT WAS NOT CONSIDERED A RECALL. I BELIEVE FORD SHOULD TAKE RESPONSIBILITY FOR MANUFACTURING A FAULTY PART AND PUTTING CONSUMERS IN DANGER THAT THEY MAY NOT REALIZE. FORD SHOULD ABSORB THE COSTS THAT ARE RESULTING FROM THE FAILURE OF DEFECTIVE PARTS IN RELATIVELY NEW CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102327June 18, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SOME 2011-2016 FIESTA AND 2012-2016 FOCUS VEHICLES EQUIPPED WITH A DPS6 TRANSMISSION MAY EXHIBIT INTERMITTENT CONCERNS OF LOSS OF TRANSMISSION ENGAGEMENT WHILE DRIVING, INTERMITTENT NO SYART OR LOSS OF POWER. THESE SYMPTOMS ARE USUALLY ACCOMPANIED BY AN ILLUMINATED CHECK ENGINE LAMP. ADDITIONALLY, SYMPTOMS MAY INCLUDE MESSAGES IN THE MESSAGE CENTER INDICATING HILL START ASSIST IS NOT AVAILABLE, THAT PARKING AID MALFUNCTION/ SERVICE IS REQUIRED OR THE TRANSMISSION PRNDL/S GEAR SELECTOR ON THE INSTRUMENT CLUSTER MAY FLASH. DIAGNOSTIC TROUBLE CODES DTCS U0100, U0101, U1013 AND/OR P0606 WILL BE PRESENT OR STORED IN THE POWRTTRAIN CONTROL MODULE (PCM). I TURNED ON CAR FROM WALMART PARKING LOT. A MESSAGE APPEARED ON SAYING TRANSMISSION FAULT SERVICE NOW AND CHECK ENGINE LAMP CAME ON. AS I DROVE BACK HOME THE CAR PULLS BACK AS I STOP AT A TRAFFIC LIGHT. TOOK IT TO CARMAX AND THEY SAID TO TAKE IT A PLACE TO CHECK TRANSMISSION. BAUMANN COMPLETE AUTO REPAIR CENTER SAID THAT THE CAR NEEDS TO BE COMPLETELY REPROGRAMMED. TSB 16-0129.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101637June 13, 2018
ENGINE, VEHICLE SPEED CONTROL
MY CAR IS NOT ABLE TO DRIVE IN REVERSE. IT IS NOT ABLE TO GO OVER 40 MILES PER HOUR. IT DOES A JERKING WHILE CHANGING GEARS. IT ALSO DO THIS WHILE IN PARK WITH KEY IN AND WITH KEY OUT. IT IS CURRENTLY AT FORD FOR REPAIRS AND THEY ARE STATING IT DOES NOT HAVE A RECALL ON THIS MODEL. I CALLED YESTERDAY AND EMAILED TO EXPLAINED THE ISSUE AND THEY STATED IT WAS ON THE LIST. NOW THEY ARE STATING IT IS OVER $2000 TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100742June 10, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHENEVER I ACCELERATE FROM A STOP, MY CAR HESITATES & "JUMPS" A FEW TIMES BEFORE PICKING UP SPEED. IT HAPPENS VERY RANDOMLY FROM WHAT I CAN TELL. SOMETIMES DOING IT OFTEN AND OTHER TIMES IT ACCELERATES NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099896June 5, 2018
POWER TRAIN
MY CAR WOULD START JERKING AND REVING UP AND THEN I WOULD NO LONGER BE ABLE TO GAS IT. IT JUST BEGAN TO ROLL IN THE DIRECTION IT WAS ALREADY GOING IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099915June 5, 2018
POWER TRAIN
THE VEHICLE DOES A STUDDERING AND STALLING. IN 2015, FORD SAID THEY FIXED IT AND THAT SOME OF THE STUDDERING IS BECAUSE IT'S A 4 CYL VEHICLE. IN MAY 2018 I BROUGHT THE CAR BACK STATING THE SAME ISSUE BUT WORST. THEY SAID IT'S THE TCM AND IT WOULD COST ME $1850. I COMPLAINED TO FORD MOTOR COMPANY AND THEY EXTENDED THE WARRANTY. FORD SAID THEY FIXED IT. THE NEXT DAY I HAD TO BRING THE CAR BACK BECAUSE THE DASHBOARD SAID "TRANSMISSION OVERHEATING PLEASE STOP" THEN IT STALL ON ME IN THE MIDDLE OF TRAFFIC. I TOOK IT BACK TO THEM AND ASKED WHAT DID THEY FIXED. THEY HAD THE CAR FOR 2 DAYS THEN CALLED ME TO TELL ME IT'S THE CLUTCH AND IT'S NOT COVERED UNDER THE WARRANTY AND IT COSTS $2400. THE CLUTCH IS PART OF THE TRANSMISSION SO WHY ISN'T IT? THEY ARE NOW TELLING ME BECAUSE MY CAR HAS 94000 MILES ON IT THAT IT IS NORMAL WEAR AND TEAR. WHO BUYS A BRAND NEW VEHICLE FOR IT TO CONK OUT ON THEM AT 94000? THEY WILL NOT FIX MY CAR WITHOUT ME PAYING FOR IT. THIS IS A DEFECTIVE PART THAT FORD HAS AND THEY REFUSE TO TAKE OWNERSHIP OF THE MATTER AND RESOLVE IT. I HAD TO PARTICIPATE IN A CLASS ACTION SUIT AGAINST FORD REGARDING THIS. SEVERAL OTHERS ARE NOW BEING COMPENSATED BUT THEY ARE RESIDENTS OF CA WHICH HAS STRICTER LEMON LAWS. THE SUIT IS NOW ON HOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100009June 5, 2018
ENGINE
CAR SHAKES VIOLENTLY AND JERKS WHEN ACCELERATING, CAR HAS BEEN REPAIRED TWICE BEFORE FOR THIS PROBLEM, ONCE AT 29000 MILES, 2ND TIME AT 38000 AND NOW DOING IT AT 62000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100077June 5, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
I WAS DRIVING AND WAS SLOWING DOWN TO TAKE A SHARP CURVE WHEN THE IDLE SPEED SPED UP THE SUDDENLY DROPPED AND THEN THE ENGINE DIED. I RESTARTED THE CAR BUT THE CHECK ENGINE LIGHT CAME ON. IT DID THE SAME THING AS I WAS DRIVING BEHIND OTHER TRAFFIC WHICH WAS GOING SLOW. I DROVE TO MY MECHANIC HE TEST DROVE THE CAR AND SAID THE THROTTLE BODY WAS GOING BAD. HE STATED HE HAD HAD SEVERAL OF THESE CARS WITH THE SAME PROBLEM. MY CAR ONLY HAD 48,000 MILES ON IT. I NEVER KNOW WHEN IT WILL JUST STOP IF I HAVE TO SLOW DOWN OR EVEN STOP FOR A RED LIGHT OR OTHER TRAFFIC. I LIVE IN A RURAL AREA AND THE ROADS ARE NARROW WITH FEW PLACES TO PULL OFF. I KNOW THAT THERE HAVE BEEN RECALLS FOR THIS PROBLEM ON SOME FORD FOCUS CARS AND MINE SHOULD BE INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099809June 4, 2018
ENGINE, EXTERIOR LIGHTING
FROM A COMPLETE STOP TO MOVING THE VEHICLE HAS A LITTLE BIT OF SHAKING WHEN GOING INTO FIRST AND SECOND GEAR ALSO THE BREAK LIGHT ON THE PASSENGER SIDE DOES NOT WORK BUT EVERYTHING ELSE WITH THAT LIGHT WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099831June 4, 2018
FUEL/PROPULSION SYSTEM
I GOT A LOAN ON THE CAR LAST YEAR OF 2017 AND THE CAR HAD ISSUES ACCELERATING. I DO NOT RECALL THE DATE BUT MY HUSBAND AND WAS ON THE HILL AND I AND IT STATED TRANSMISSION DEFAULT. I TOOK THE CAR TO FORD AND THEY REPLACED THE CLUTCH. FOR ABOUT 2MTHS IT WAS FINE. THEN IT WOULDN'T ACCELERATE PROBABLY. THE CAR THEN STARTS TURNING OFF IN TRAFFIC AND I ALMOST WAS IN A CAR ACCIDENT. I THEN REPLACED THE BATTERY. THEN I FINALLY DECIDED TO TAKE IT TO FORD AND THAT'S WHEN THEY TOLD ME I NEEDED MY ENTIRE FUEL SYSTEM REPLACED. I CAN NOT AFFORD THAT AND I AM UNABLE TO PURCHASE AN EXTENDED WARRANTY WHICH WILL NOT EVEN COVER THE EXISTING ISSUES EVEN IF I DID PURCHASE IT. I CONTINUE TO DRIVE THE CAR BECAUSE MY CREDIT ISN'T GOOD ENOUGH TO OBTAIN ANOTHER CAR. I PAY A MORE EVERY MONTH AND I NEED SOME HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099421June 3, 2018
POWER TRAIN
GEARS GRIND/JERK WHEN SHIFTING. AUTOMATIC TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099319June 2, 2018
POWER TRAIN
THE DUAL CLUTCH POWERSHIFT TRANSMISSION HAS BEGUN TO FAIL ON ME. IT JERKS SUDDENLY AT HIGHWAY SPEEDS, HAS RPM FLARES AND WILL NOT SHIFT INTO REVERSE. WHEN BROUGHT TO SAYVILLE FORD, LENNY TOLD ME THAT THIS PARTICULAR MODEL 2014 FORD FOCUS WAS NOT COVERED BY ANY EXTENDED WARRANTY AND WOULD THEREFORE COST ME 2200 TO REPAIR. HE DID EXPLAIN TO ME THAT THE TCM WAS UNDER WARRANTY, BUT THIS WAS APPARENTLY NOT THE ISSUE WITH THE VEHICLE. I CONTINUE TO HAVE THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099186June 1, 2018
STEERING
I PARKED VEHICLE IN PARKING LOT OF STORE. I RETURNED TO CAR, STARTED THE ENGINE, PUT CAR IN REVERSE, GAVE IT A LITTLE GAS WHILE I TRIED TO TURN THE STEERING BUT IT WOULD NOT MOVE. MESSAGE FLASHED 'STEERING WHEEL ASSIST ERROR'. CAR NOW HAS TO BE TOWED TO DEALERSHIP FOR A REPAIR THAT IS NOT COVERED BY FORD. LUCKY THE STEERING DID NOT GO OUT WHILE I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098937May 31, 2018
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE WARNING INDICATOR FLASHED "POWER STEERING LOSS" AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER (ECHELON FORD, 4 S WHITE HORSE PIKE, STRATFORD, NJ 08084, 1-(856) 627-8400) WHERE IT WAS DIAGNOSED THAT THE STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ISSUED 95 TSBS FOR THE STEERING AND ONE STEERING RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098153May 27, 2018
VISIBILITY/WIPER
THE WIPERS FREEZE WHEN IN THE INTERMITTENT MODE. IN TOOK MY FOCUS INTO PALM BAY FORD. THEY SAID THAT THERE WAS NOTHING WRONG WITH THE WIPERS, THEY WERE JUST DIRTY. THEY CLEANED THEM WITH SOAP AND WATER. THE NEXT IN THE RAIN THE WIPERS FROZE UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098093May 26, 2018
UNKNOWN OR OTHER
I HAVE A 2014 FORD FOCUS THAT HAS TRANSMISSION TROUBLES. I DID NOT GET A YEAR OF SAFE SERVICE OUT OF IT. I HAD TO TAKE IT IN TO THE PLACE I BOUGHT IT THE TRANSMISSION WAS SLIPPING VERY BAD. THIS WAS AT HOPKINSVILLE KY AT PENNYRILE FORD. THEY WANT ME TO TRADE AGAIN. THIS IS BEEN A RECALL PROBLEM AND THEY WILL NOT FIX IT. THEY MAKE ALL KINDS OF EXCUSES. I HAVE WRECKER BILLS IT HAS CAUSE ME TO MISS WORK. I WILL INCLUDE MY NAME AND NUMBER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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