Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10767414September 22, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE TRAVELING 25 MPH, THE TRANSMISSION FELL OUT FROM UNDER THE VEHICLE WHICH CAUSED THE CONTACT TO STOP IMMEDIATELY. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MOUNT FAILED AND NEEDED TO BE RE-MOUNTED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767455September 22, 2015
UNKNOWN OR OTHER
THE TRANSMISSION ON THIS VEHICLE HAS LET GO FOUR TIMES. ONE OF THOSE INCIDENTS OCCURRED 24 HOURS AFTER THE MOST RECENT REPLACEMENT (LAST WEEK). THE CAR FAILS TO SHIFT, SLOWS DOWN OR STOPS WHILE DRIVING OR ROLLS WHILE THE CAR IS AT A COMPLETE STOP. THE CAR ALSO FAILS TO REACH SPEEDS QUICKLY AND REQUIRES A LOT OF PRESSURE AND FORCE TO GET THE CAR EVEN UP TO 30 MILES AN HOUR MAKING IT EXTREMELY DIFFICULT AND DANGEROUS WHILE DRIVING ON HIGHWAYS, ON-RAMPS AND EVEN GOING AFTER STOPPING AT A STOP SIGN OR STOP LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767284September 22, 2015
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PCM AND TCM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,968.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764585September 17, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN ACCELERATING THE CAR FROM A STOP, THE CAR WILL SHUDDER OFTEN SIGNIFICANTLY MAKING IT DIFFICULT TO MOVE THE VEHICLE. THIS HAPPENS EVERY TIME. HAVE CONTACTED FORD AND HAD THE ECU UPDATED. THIS HAS NOT HELPED. FORD SAYS THEY WILL REPLACE THE CLUTCH AS IT IS LEAKING FLUID (ON BACK ORDER FOR MONTHS) BUT THEY HAVE NOT STATED THAT IT WILL FIX THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764567September 17, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 45 MPH, THE VEHICLE MADE A LOUD ABNORMAL NOISE AND WOULD NOT ACCELERATE OVER 45 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764680September 17, 2015
FUEL/PROPULSION SYSTEM
I WAS DRIVING IN TOWN, HAD NOT HAD ANY INDICATION PREVIOUS TO THIS THAT THERE WAS ANYTHING WRONG WITH MY CAR. AS I WAS AT AN INTERSECTION, PULLING AWAY FROM A FULL STOP, THE CAR JUST QUIT. 100% WOULD NOT MOVE ANOTHER INCH EVEN WITH COAXING ETC. AFTER TRYING TO START THE CAR A FEW MORE TIMES I REALIZED IT WAS NOT GOING TO START AGAIN AND GOT IT TOWED. THE FUEL PUMP WAS REPLACED. THE WAY THE CAR STOPPED MADE THE SITUATION DANGEROUS. SUDDEN AND WITHOUT WARNING. I PUT THIS HERE, IN CASE IT BECOMES A PATTERN WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763882September 15, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE DRIVING 60 MPH. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD CONTINUE TO TRY TO REMEDY THE ISSUE UNTIL THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763689September 14, 2015
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE'S SPEED REDUCED INDEPENDENTLY AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC REPLACED THE CLUTCH, THE TRANSMISSION WAS REMOVED AND SEALED BECAUSE OF A LEAK, AND THE COMPUTER WAS REPROGRAMMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763449September 14, 2015
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE REVERSING AT A LOW SPEED, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763693September 14, 2015
UNKNOWN OR OTHER
THE SAME WEEK I PURCHASED MY NEW FORD FOCUS, THE TRANSMISSION STARTED TO SHUDDER UPON ACCELERATION BUT IT WASNT EVERY TIME I DROVE IT. IT WOULD DO IT FOR A DAY OR TWO THEN STOP FOR SEVERAL WEEKS OR EVEN MONTHS. THEN IT STARTED DOING IT EVERY TIME I DROVE IT.. I CONTACTED FORD, TOOK IT IN AND THEY TOLD ME THEY FIXED IT. IT APPEARED TO BE FIXED FOR A WHILE THEN STARTED DOING THE SAME THING AGAIN. ONCE AGAIN, I TOOK IT BACK TO FORD, WAS TOLD THEY WERE HAVING TRANSMISSION PROBLEMS WITH THAT YEAR AND ONCE AGAIN I WAS ASSURED IT WAS FIXED. I HAVE TAKEN IT BACK 4 OR 5 TIMES NOW FOR THE SAME PROBLEM AND EACH TIME HAVE BEEN TOLD FORD HAS FOUND A NEW WAY TO CORRECT THE PROBLEM. THE LAST TIME I HAD IT IN WAS AUGUST,7,2015. I WAS TOLD ONCE AGAIN THAT THERE WAS A NEW FIX FOR THE PROBLEM AND THAT IT WAS FIXED. WITHIN A COUPLE OF DAYS IT STARTED SHUDDERING AGAIN. ITS DOING JUST LIKE ALWAYS . STARTS OUT JUST EVERY NOW AND THEN AND THEN GETS TO BE CONSTANT. I HAVE NOTICED A DIFFERENT PROBLEM ALSO. SOMETIMES THE TRANSMISSION SEEMS TO WANT TO KEEP GOING WHEN I AM TRYING TO SLOW DOWN OR COME TO A STOP IT SEEMS TO STICK. ITS VERY SCARY. I AM ACTUALLY CONCERNED FOR MY SAFETY AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762520September 9, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS UPHILL OR ON AN INCLINE, THE TRANSMISSION HESITATED AS IF THE VEHICLE WOULD STALL. THE VEHICLE WAS INCLUDED IN A MANUFACTURER'S RECALL RELATED TO THE FAILURE; HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762359September 8, 2015
STEERING
MY 16 YEAR OLD DAUGHTERS CAR. SHE CALLED ME TO TELL ME THE STEERING CONTROL WOULD NO LONGER WORK AND COULD BARELY CONTROL THE DIRECTION OF THE CAR. THIS OCCURRED WHILE THE CAR WAS IN OPERATION AND BEING DRIVEN DOWN A HIGHWAY I ADVISED HER TO PULL OVER AND GIVE ME HER LOCATION. WHEN I GOT THE CAR, I VERIFIED THAT STEERING WAS EXTREMELY DIFFICULT. I CHECKED THE TILT AND TELESCOPING STEERING AND HAD NO EFFECT. I THEN CHECKED FOR FLUID, DOES NOT EXIST. LASTLY, I TURNED THE CAR OFF AND THEN RE STARTED. AT RESTART, THE ELECTRIC POWER STEERING THEN WORKED PROPERLY. I THEN REPORTED TO MY LOCAL FORD DEALERSHIP. THEY CHECKED TO SEE IF ANY RECALLS EXISTED FOR THE REPORTED PROBLEM AND WAS ADVISED THAT NONE EXISTED. THE DEALERSHIP THEN TOLD ME THAT IF I HAD ANY FUTURE PROBLEMS TO LET THEM KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762369September 8, 2015
STEERING
MY 16 YEAR OLD DAUGHTERS CAR. SHE CALLED ME TO TELL ME THE STEERING CONTROL WOULD NO LONGER WORK AND COULD BARELY CONTROL THE DIRECTION OF THE CAR. THIS OCCURRED WHILE THE CAR WAS IN OPERATION AND BEING DRIVEN DOWN A HIGHWAY I ADVISED HER TO PULL OVER AND GIVE ME HER LOCATION. WHEN I GOT THE CAR, I VERIFIED THAT STEERING WAS EXTREMELY DIFFICULT. I CHECKED THE TILT AND TELESCOPING STEERING AND HAD NO EFFECT. I THEN CHECKED FOR FLUID, DOES NOT EXIST. LASTLY, I TURNED THE CAR OFF AND THEN RE STARTED. AT RESTART, THE ELECTRIC POWER STEERING THEN WORKED PROPERLY. I THEN REPORTED TO MY LOCAL FORD DEALERSHIP. THEY CHECKED TO SEE IF ANY RECALLS EXISTED FOR THE REPORTED PROBLEM AND WAS ADVISED THAT NONE EXISTED. THE DEALERSHIP THEN TOLD ME THAT IF I HAD ANY FUTURE PROBLEMS TO LET THEM KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761893September 7, 2015
POWER TRAIN
ON SEPTEMBER 2ND WHILE DRIVING TO WORK NEAR THE EXIT OF THE 22 FWY EASTBOUND THE VEHICLE STARTED JERKING AND JOLTING SEVERELY WITH LOSS OF POWER. I WAS ABLE TO EXIT AND MANAGED TO DRIVE IN TO THE WORK PARKING LOT. THE CAR WAS TOWED TO THE NEAREST FORD DEALERSHIP. HERE IS THE REPORT FROM THE DEALERSHIP: 15822 TRANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERT TCM FAILURE W. WHEN I BOUGHT THIS VEHICLE BRAND NEW I TOLD CARUSO FORD IN LONG BEACH CA NOT LONG AFTER THAT CAR JERKS AND JOLTS THEN HESITATES, AND EVERY TIME I TOOK THE VEHICLE IN FOR MAINTENANCE THAT THE VEHICLE HESITATES, JOLTS AND JERKS AT TIMES WHILE DRIVING. THEY KEPT TELLING ME NOTHING WAS WRONG. THIS CAR HAS HAD A DEFECTIVE TCM MODULE SINCE THE DAY I BOUGHT IT. ON SEPTEMBER 2ND MY LIFE WAS ENDANGERED ON THE FWY DUE TO NEGLIGENCE BY BOTH FORD MOTOR COMPANY AND CARUSO FORD DEALERSHIP. THEY KNOW THAT THERE IS A DEFECTIVE PROBLEM. I HAVE READ OTHER COMPLAINTS ON HERE. I BLAME CARUSO FORD MORE ON THIS PROBLEM BECAUSE THEY HAVE FAILED TO LISTEN TO ME AND FAIL TO DO A PROPER INTERNAL CHECK WHICH PUT MY LIFE AT RISK. THE CAR HAS BEEN REPAIRED BY THE OTHER DEALERSHIP NEAR MY WORK WHERE IT WAS TOWED AT. I STILL DON'T KNOW IF THERE COULD BE A MORE SERIOUS PROBLEM WITHIN THE POWER TRAIN SYSTEM LATER ON..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761745September 5, 2015
UNKNOWN OR OTHER
DRIVING TO WORK TO THE PENTAGON, WENT TO ACCELERATE AND THE VEHICLE SLIPPED THEN STUTTERED BEFORE MOVING UP A NOTCH. THE CHECK ENGINE LIGHT CAME ON. I BROUGHT IT INTO SERVICE. THEY LET ME KNOW THAT THIS IS A KNOWN ISSUE AND THE VEHICLE NEEDED TO RELEARN MY DRIVING HABITS. THEY KEPT THE VEHICLE FOR ALMOST WEEK. WHILE DRIVING TO WORK AND HOME ON 10 DAYS LATER THE ISSUE RE-OCCURRED. DRIVING IN DC ON A HIGHWAYS IS EXTREMELY HAZARDOUS AND DANGEROUS FOR ALL ON THE ROAD. IT WAS A GOOD THING THAT I WAS BY MYSELF AND NOT MY WHOLE FAMILY IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761699September 4, 2015
POWER TRAIN
WAS TAKING OFF FROM A STOP LIGH, VEHICLE SHUDDERED ENHINE LIGHT CAME ON AND CAR SLIPPED INTO NEUTRAL ON ITS OWN. HAS HAPPENED MULTIPLE TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761443September 4, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
DRIVING ON I80 WEST BOUND AND MY RPMS SHOT UP TO 5,000/6,000. I PROCEEDED TO TAKE MY FOOT OFF THE GAS TO LET THE TRANSMISSION CATCH, HOWEVER, WHEN I PUT MY FOOT BACK ON THE GAS MY RPMS SHOT UP AGAIN. MY TRANSMISSION HAD COMPLETELY DIED. I HAD NO ABILITY TO MOVE FORWARD. I MANAGED TO MAKE IT TO THE RIGHT HAND SHOULDER FROM THE LEFT LANE. I SHUT MY CAR OFF ONCE I REACHED THE SHOULDER TO SEE IF THAT WOULD HELP THE PROBLEM. WHEN I TRIED TO START MY CAR IT WOULD NOT TURN ON. I HAD DASHBOARD LIGHTS BUT THE CAR WOULD NOT START. MY CAR WAS STILL SAYING IT WAS IN DRIVE WHEN IT WAS IN PARK. MY CAR ENDED UP BEING TOWED TO FORD AND THEY TOLD ME I NEEDED A NEW TRANSMISSION CONTROL MODULE AND THAT THEY HAVE HAD SEVERAL FOCUSES COME IN WITH THIS PROBLEM IN THE LAST TWO TO THREE WEEKS, SO THEY ARE NOW KEEPING THIS PART STOCKED. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION GIVEN THAT I80 IS A VERY BUSY EXPRESSWAY AND MY CAR DIED WHILE I WAS DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761176September 3, 2015
POWER TRAIN, STEERING, ELECTRICAL SYSTEM
STOPPED IN STOP-AND-GO TRAFFIC ON A MAJOR HIGHWAY, WHEN I ATTEMPTED TO ACCELERATE AGAIN THE VEHICLE FLASHED A WARNING WHICH SAID "HILL START ASSIST NOT AVAILABLE" AND THE ENGINE DIED COMPLETELY. I LOST ALL POWER TO THE WHEELS AND LOST POWER STEERING, WAS ABLE TO COAST TO THE SHOULDER, WHERE THE CAR WOULD NOT START. ALL WARNING LIGHTS APPEARED TO COME ON, INCLUDING SEATBELT, CHECK ENGINE, TRACTION CONTROL, ETC. THE CAR INDICATED IT WAS IN "DRIVE", IN SPITE OF THE FACT THAT I HAD THE GEARSHIFT IN PARK. IT WOULD NOT SHIFT GEARS OR ALLOW ME TO START THE ENGINE. AFTER SITTING FOR 30-40 MINUTES WAITING FOR A TOW TRUCK, THE CAR SUDDENLY APPEARED TO FUNCTION NORMALLY. I DROVE HOME, AND 10 MINUTES LATER, WHILE PARALLEL PARKING, THE INCIDENT OCCURRED AGAIN: BACKING INTO A PARKING SPACE AND ATTEMPTING TO PULL BACK OUT, GOING UPHILL, THE EXACT SAME SEQUENCE OF EVENTS OCCURRED ("HILL START ASSIST NOT AVAILABLE", LOSS OF POWER AND STEERING). THIS TIME THE VEHICLE COASTED BACKWARDS INTO ANOTHER CAR. NO INJURIES OR DAMAGE. THE 2013 FORD FOCUS CANNOT BE TRUSTED TO BE DRIVEN ON THE HIGHWAY. I HAVE READ MANY REPORTS ONLINE OF OTHER DRIVERS HAVING IDENTICAL OR VERY SIMILAR ISSUES WITH HILL START ASSIST/TRANSMISSION/TRACTION CONTROL ERRORS, LOSS OF POWER, LOSS OF POWER STEERING, AND INABILITY TO SHIFT GEARS OR RESTART THE CAR, WITH THIS ERROR SOMETIMES HAPPENING *WHILE DRIVING AT HIGHWAY SPEEDS* RESULTING IN LOSS OF CONTROL OF THE VEHICLE. I DO NOT FEEL SAFE DRIVING THIS CAR. I FEEL LESS SAFE KNOWING THAT FORDS WITH THIS PROBLEM WAITING TO HAPPEN ARE BEING DRIVING EVERY DAY BY UNKNOWING DRIVERS. THIS IS A SAFETY ISSUE OF THE HIGHEST MAGNITUDE. IT IS ABSOLUTELY OUTRAGEOUS THAT FORD HAS ISSUED NO RECALLS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10761421September 3, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
I JUST PURCHASED A 2013 FORD FOCUS THREE DAYS AGO. TODAY AS I WAS DRIVING, I NOTICED THAT WHEN I COME TO COMPLETE STOP WHILE DRIVING, THE TRANSMISSION FEELS LIKE IT JERKS AND THE ACCELERATION FEELS SLOW. AFTER DOING RESEARCH I SEEN THOUSANDS OF BUYERS OF THE SAME VEHICLE COMPLAINING ABOUT THE SAME PROBLEMS I AM. I REALLY NEED SOME HELP AS TO WHAT DIRECTION TO GO IN. I AM A SINGLE MOTHER OF A 7 YEAR OLD DAUGHTER AND I USED ALL MY MONEY TO PURCHASE A RELIABLE CAR AND NOW I AM DEALING WITH THESE ISSUES. THE CAR IS FAIRLY NEW SO IT SHOULD BE SAFE TO SAY THAT IT SHOULD NOT BE HAVING DEFECTIVE TRANSMISSION PROBLEMS, THIS IS VERY DANGEROUS. UNFORTUNATELY FORD ISN'T PRESSING THE ISSUE TOWARDS HELPING BUYERS WITH THESE ISSUES. PLEASE HELP AND PRESS A SERIOUS ISSUE WITH RECALLING THIS VEHICLE. I REPRESENT MANY PEOPLE WHO ARE UPSET AFTER BUYING THIS VEHICLE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760987September 2, 2015
ENGINE
I WAS IN HEAVY TRAFFIC, STOP AND START, AND WHEN I RE-ACCELERATED AFTER GOING VERY SLOWLY THE CAR DID NOT GO AND THEN IT JUST DIED. I TURNED CAR OFF, GOT IT STARTED WITHIN 200 YARDS IT DIED AGAIN. I ONCE AGAIN TURNED CAR OFF, RESTARTED IT AND WAS ABLE TO PULL OFF THE ROAD. IN THE MEANTIME, PEOPLE BEHIND ME WERE HONKING WILDLY. LUCKILY, NO ONE REAR ENDED ME. I WAS ABLE TO GET CAR TO MY MECHANIC WHO TOLD ME THE FORD PEOPLE NEEDED TO LOOK AT IT. THIS MORNING THE CAR WAS TOWED AS IT NOW DOES NOT EVEN TURN ON. FORD PEOPLE SAID THEY HAD NO IDEA WHAT IT COULD BE. IF I HAD BEEN ON A HIGHWAY IN STOP AND GO TRAFFIC LIKE THAT I MIGHT HAVE BEEN SERIOUSLY HURT. FORD SEEMS TO BE UNAWARE OF ANY PROBLEMS. I THINK THIS IS SOMETHING THEY SHOULD INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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