Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10062748March 21, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I PURCHASED A 2000 FORD FOCUS JUNE OF 2003. IT CHECKED OUT FINE BUT JUST TO COVER MYSELF I ALSO PURCHASED AN EXTENDED WARRANTY. IN DECEMBER THE CAR BEGAN TO RUN ROUGH SO I BROUGHT THE CAR INTO THE DEALER WHO CHANGED THE SPARK PLUGS AND A HOSE. ALL WORKED FINE FOR ABOUT A MONTH, AT WHICH POINT THE CAR BEGAN TO RUN ROUGH AGAIN. WHEN I WOULD STOP OR SLOW DOWN THE CAR WOULD ACT LIKE IT WAS GOING TO STALL AND MY ENGINE LIGHT WOULD COME ON. AT A STOP LIGHT I WOULD SHIFT INTO NEUTRAL OR PARK TO KEEP IT FROM STALLING. AROUND THIS TIME I RECEIVED A LETTER FROM FORD THAT THE FUEL PUMP HAS CAUSED PROBLEMS JUST LIKE I WAS EXPERIENCING. I WAS HAPPY TO KNOW THIS ISSUE WAS BEING ADDRESSED BY FORD. I MADE AN APPOINTMENT AT THE LOCAL FORD AUTHORIZED DEALER IN TOWN. LATER THAT DAY THEY CALLED TO LET ME KNOW IT WAS NOT MY FUEL PUMP AND THEY NEEDED MY OK TO DIAGNOSIS. WELL THEY TOLD ME THEY COULD NOT FIND ANYTHING SO THEY CALLED FORD. FORD EXPLAINED THERE WAS A DESIGN DEFECT IN THE ENGINE THAT CAUSED CARBON BUILD UP AND SOMETHING TO "STICK" IN THE VALVE. NOW FORD WILL NOT TAKE ANY RESPONSIBILITY, THE WARRANTY COMPANY WON'T COVER IT AND THE REPAIR IS OVER $2000.00! THIS HAS BEEN A NIGHTMARE FOR A SINGLE MOTHER WHO PURCHASE A BASIC, WHAT I THOUGHT ECONOMICAL & RELIABLE CAR. NOW I AM FORCED TO USE EVERY PENNY I HAVE SAVED TO USE TOWARD OWNING A HOME SOME DAY INTO A CAR THAT FORD DESIGNED WRONG. DOES FORD THE BIG COMPANY PAY?NO, THE CONSUMER DOES. THIS CAR ATTRACTS A CERTAIN TYPE OF CUSTOMER, NOT ONE WITH A LOT OF MONEY TO SPARE! ANY ADVICE? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062674March 20, 2004
ELECTRICAL SYSTEM:STARTER ASSEMBLY
ENGINE STARTER FAILED AND HAD TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062618March 19, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WILL NOT TURN INSIDE IGNITION. COMPLETELY LOCKED. CAR WILL NOT START.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062510March 18, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH LOCKED UP AND I COULD NOT START MY VEHICLE. I HAD TO HAVE IT TOWED TO THE GARAGE TO HAVE IT REPLACED. IT LOCKED UP ONE OTHER TIME BUT BY TURNING THE STEERING WHEEL A LITTLE IT CAME UNLOCKED BY ITSELF. THAT WAS NOT THE CASE THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063439March 18, 2004
EXTERIOR LIGHTING:TAIL LIGHTS
WHILE BRAKING TAIL LIGHTS FAILED. DEALERSHIP WAS NOTIFIED,BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062443March 17, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY WILL NOT GO INTO THE IGNITION. ACCORDING TO THE DEALER, THE IGNITION TUMBLER IS BROKEN AND NEEDS TO BE REPLACED. OUR EXTENDED WARRANTY RAN OUT 5000 MILES AGO AND FORD WILL NOT PAY THE COSTS TO REPAIR THE IGNITION. FORD SAID THERE IS NO RECALL RIGHT NOW, BUT KEEP THE RECEIPTS IN THE EVENT THERE IS ONE. WHY NOT JUST VOLUNTARILY RECALL THE FOCUS? WHY WAIT TO BE ORDERED TO DO SO? THE ESTIMATE IS $350 TO FIX THE IGNITION. THEY CAN'T REPLACE THE RECALLED FUEL PUMP UNTIL THEY FIX THE IGNITION EITHER. WE ONLY KNOW ABOUT THE RECALL ON THE FUEL PUMP BECAUSE MY HUSBAND'S FOCUS HAD PROBLEMS WITH IT. THE FOLKS AT FORD RESPONSIBLE FOR NOTIFYING OWNERS ABOUT A RECALL DID NOT HAVE OUR NEW ADDRESS, DESPITE THE FACT THAT WE SEND FORD TWO CAR PAYMENTS EVERY MONTH. WE JUST REPLACED SOME $300 PART TO KEEP OUR WINDOW ON ABOUT SIX MONTHS AGO. THIS CAR IS A LEMON AND FORD SHOULD BE ASHAMED OF ITSELF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062422March 17, 2004
ELECTRICAL SYSTEM:IGNITION:MODULE
THE COMPLETE IGNITION MODULE REQUIRES REPLACEMENT ON MY CAR. I WAS TOLD BY A FORD MOTOR CO CUSTOMER SERVICE REPRESENTATIVE THAT THIS PARTICULAR PROBLEM IS WIDE SPREAD AND WOULD PROBABLY BE COVERED BY THE COMPANY. I WAS TOLD TODAY THAT ALTHOUGH THERE ARE QUITE A NUMBER OF INCIDENTS WITH THIS PARTICULAR PART IT IS NOT YET A RECALL AND THEREFORE WE MUST PAY APPROXIMATELY $400 TO REPAIR IT. I DO NOT FEEL THIS IS FAIR. I WAS ALSO TOLD THAT EVEN THOUGH WE HAVE AN EXTENDED WARRANTY IT IS NOT THE CORRECT LEVEL OF COVERAGE AND WOULD ALSO NOT BE COVERED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053740March 17, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 5 MPH THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. THE DUAL AIR BAGS DEPLOYED. AS A RESULT OF AIR BAG DEPLOYMENT THE DRIVER SUSTAINED SECOND DEGREE BURNS ON THE LEFT ARM. *AK (IN RE: DRIVER'S SIDE AIR BAG) THE DRIVER ACCIDENTALLY APPLIED THE GAS PEDAL INSTEAD OF THE BRAKES AND CRASHED INTO A STORE. THERE WAS A HESITATION THEN THE AIRBAGS DEPLOYED LIKE AN EXPLOSION. THE AIRBAGS RELEASED AN UNKNOWN CHEMICAL. *SC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10062295March 16, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
MY 2000 FORD FOCUS WILL NOT START. IT HAS 34,000 MILES ON IT. THE KEY WILL GO INTO THE IGNITION, BUT WILL NOT TURN THE CYLINDER. I HAVE TRIED DIFFERENT KEYS AND THE SAME HAPPENS. WHEN I ATTEMPT TO REMOVE THE KEYS, THE IGNITION DOES NOT RELEASE THEM WITHOUT FORCE. I HAVE DONE A LOT OF SEARCHING ONLINE AND IT SEEMS TO BE A LARGE ONGOING PROBLEM SINCE FORD HAS INTRODUCED THE FOCUS. WHY HAS THIS NOT BEEN RECALLED AND WHY DOES FORD ESCAPE RESPONSIBILITY FOR PRODUCING SUCH A LEMON VEHICLE WITH SO MANY PROBLEMS. AS CONSUMER, WE BUY VEHICLES WITH THE GOOD FAITH THAT THE VEHICLE WILL LAST FOR DECADES. WHY IS FORD ALOUD TO GO WITHOUT FIXING EVERY DEFECT THEY HAVE DESIGNED IN THE FOCUS? *JB YOUR JOB SHOULD BE TO SEND A MESSAGE TO AUTOMOTIVE DEALERS THAT ANY VEHICLE LIKE THE FOCUS LEMON WILL NOT BE TOLERATED BY THE AMERICAN PUBLIC AND THAT MANUFACTURERS CANNOT HIDE THE DEFECTS IN VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063124March 12, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE STALLED UNEXPECTEDLY. CONSUMER FELT VEHICLE WAS UNSAFE TO DRIVE. DEALER REPLACED FUEL PUMP, BUT NOT THE FUEL FILTER WITHOUT A CHARGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063125March 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
NHTSA RECAL 03V482000 CONCERNING INTERMITTENT STALLING. AFTER RECALL REPAIRS VEHICLE STALLED WITHOUT WARNING. DEALER DETERMINED THAT VEHICLE NEEDED A NEW ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062058March 12, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH, STEERING:COLUMN
RETURNED TO CAR AFTER 1 HOUR OF NOT DRIVING, THE KEY WOULD ONLY GO ABOUT 3/4 OF THE WAY INTO THE IGNITION. I TRIED ALL THREE KEYS THAT THE DEALER HAD GIVEN ME, AND NONE OF THEM WOULD GO INTO THE IGNITION. CALLED AAA, PAID $175 TO HAVE A LOCKSMITH REPLACE THE SPRINGS IN MY IGNITION WHERE THE KEY GOES, SAID THAT THIS COULD HAPPEN AGAIN, AND IN THAT CASE, THE ENTIRE IGNITION WOULD HAVE TO BE REPLACED. AAA COVERED $50 OF THE COST. IS THERE A RECALL FOR THIS? THIS IS NOT THE FIRST COMPLAINT OF THE SAME TYPE ON THIS SITE! WHAT IS FORD DOING TO HELP THIS? I REFUSE TO CONTINUE TO PAY $125 EVERY TIME MY KEY WON'T GO INTO THE IGNITION. I WAS LUCKY ENOUGH TO BE HOME WHEN THIS HAPPENED, BUT WHAT IF I WASN'T?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065220March 11, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER WAS NOT ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE WAS IN PARK. DEALERSHIP INDICATED IGNITION SWITCH WA SDEFECTIVE AND HAD TO BE REPLACCED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061953March 11, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
I HAVE HAD PROBLEMS EVER SINCE I BOUGHT MY 2000 FORD FOCUS WITH ALL THE RECALLS - I HAVE HAD MY BRAKES REDONE AND HERE UNDER A YEAR THEY ARE NEEDING DONE AGAIN - NOT ENOUGH MILEAGE - WINDOW MECHANISM NOT WORKING ON TWO WINDOWS - ENGINE AND AIRBAG LIGHT ON - CONSTANT PROBLEMS WITH A CAR THAT EVERYONE IS HAVING PROBLEMS WITH THE SAME THINGS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057405March 11, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 65 MPH DRIVER LOST CONTROL OF THE VEHICLE, RESULTING IN A HEAD ON COLLISION WITH A WALL. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED MINOR INJURIES. *AK *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10057812March 11, 2004
FUEL SYSTEM, GASOLINE
THE DEALERSHIP WANTED TO RUN A DIAGNOSTIC TEST TO DETERMINE IF THE ENGINE HESITATION WAS DUE TO THE FUEL DELIVERY MODULE (FDM) BEFORE INSTALLING A NEW FDM. IF THE FDM WAS NOT DEFECTIVE. THE DEALERSHIP WOULD CHARGE THE CONSUMER FOR THE DIAGNOSTIC TEST. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061775March 10, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE STALLED AT INTERSECTIONS, NEARLY RESULTING IN AN COLLISION. DEALER HAS REPLACED SEVERAL FUEL PUMPS, BUT PROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062818March 10, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061844March 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSISTENT AND COSTLY BRAKE PROBLEMS ON MY 2000 FORD FOCUS - VIN [XXX]. RECENTLY, ON FEB 26, 2004, BOB BAKER FORD, SAN DIEGO SERVICED/REPLACED MY FRONT ROTORS & PADS - COSTING $483. MY REAR BRAKES WERE PREVIOUSLY SERVICED DUE TO LOUD SQUEAL (DEGLAZED, DR SANDED) ON MARCH 21, 2003; OCTOBER 25, 2002; AND AUGUST 23, 2002. ARE ROTORS NORMALLY REPLACED AT 18625 MILES? I EMAILED FORD MOTOR COMPANY [XXX] ON 2/26/04, AND THEY PHONED ME THE NEXT DAY. FORD MOTOR STATED MY PROBLEM WAS DUE TO THE PREVIOUS OWNER'S EXCESSIVE USE OF THE BRAKES, AND THEY WOULD FORWARD MY COMPLAINT TO THEIR ENGINEER DEPARTMENT.*AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061845March 10, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
MY WIFE AND I PURCHASED A NEW FORD FOCUS BACK IN 2000. WE LOVED THE LOOK AND I HAVE HAD FORD CARS BEFORE AND HAVE ALWAYS BEEN PLEASED. TO GET RIGHT TO THE POINT, WE HAVE BEEN COMPLETELY DISSATISFIED WITH OUR PURCHASE. WE HAVE HAD RECALL AFTER RECALL ON THIS CAR AND TO TOP IT OFF WE HAVE A NEW SITUATION. ABOUT 10 DAYS AGO MY WIFE MENTIONED THAT HER POWER LOCKS WERE NOT WORKING. WE DECIDED TO BRING IT IN TO THE DEALER ON OUR NEXT DAY OFF TO HAVE IT LOOKED AT. THE NEXT DAY AFTER THE LOCKS STOPPED WORKING, THE DOORS WOULD NOT OPEN AT ALL ON THE PASSENGER SIDE. THE LOCK MECHANISM APPARENTLY HAD SEIZED UP. AFTER BEING IN THE SHOP FOR A FEW DAYS I WAS NOTIFIED THAT THE OTHER SIDE WAS ABOUT TO SEIZE UP AS WELL. THAT OF COARSE IS BEING REPAIRED AT MY EXPENSE AS WELL. NOW BEING A CONSUMER THAT IS A BIT DISHEARTENING. BEING A FATHER AND KNOWING THAT MY 3-YEAR-OLD SON RIDES IN THAT CAR, MAKES ME IRATE. I CANNOT BELIEVE THAT THERE WOULD OR COULD BE ANY WAY THAT A CAR BUILT BY FORD WOULD HAVE A PROBLEM LIKE THAT WHICH ESSENTIALLY TURNS THE CAR MY SON IS TRANSPORTED IN INTO A DEATH TRAP. IT MAKES ME THINK WHAT IF ALL 4 DOORS SEIZED? WHAT IF MY WIFE AND CHILD WERE IN A CAR ACCIDENT AND DROVE INTO A RIVER OR LAKE? I HOPE YOU SEE WERE I WOULD CONSIDER THIS A POTENTIAL DISASTER IN WAITING. OF COURSE I AM OUT OF THE WARRANTY PERIOD SO TO ADD INSULT TO INJURY I AM PAYING APPROXIMATELY $520.00 TO FIX THIS PROBLEM. THERE IS NO WAY THAT ANYONE CAN GUARANTEE ME THAT THIS WILL NOT HAPPEN AGAIN. IF IT HAPPENS AGAIN, ALL THE WHAT IFS ARE BACK IN PLAY. I DO NOT KNOW IF THIS IS A REGULAR PROBLEM ON THESE CARS, BUT I HOPE THAT THIS IS SOMETHING THAT WILL BE ADDRESSED IN FUTURE PRODUCTION CONSIDERATIONS. I UNFORTUNATELY WILL NOT PURCHASE ANOTHER FORD VEHICLE OR ANY AFFILIATED WITH FORD DUE TO THIS MAJOR PROBLEM. ADDITIONALLY I WILL MENTION THIS PROBLEM THAT IVE HAD EVERY TIME I HEAR ANYONE AROUND ME SPEAK OF BUYING A NEW CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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