Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11115216August 1, 2018
STEERING
THE CAR LOSSES STEERING ASSISTANCE ON THE ROAD OCCASIONALLY. THE LIGHT SAYING "STEERING ASSISTANT FAULT" ALSO COMES ON. THEN TYPICALLY AFTER 1DAY OR 2, THE SYSTEM RESUMES ITSELF. WHEN IT HAPPENS, WHEEL BECOMES REALLY HEAVY AND NOT POSSIBLE TO TURN AT 60-79MPH ON HIGHWAY. AT LOWER SPEED, IT NEEDS VERY HARD PULLING TO JUST MAKE A NORMAL RIGHT OR LEFT TURNING. I ALSO HAVE TO DECREASE SPEED WHEN MAKING THE TURN AND CAUSING VEHICLES AFTER TO DECREASE SPEED ALSO. THE FORD MANUFACTURER MECHANIC HAVE MADE FULL DIAGNOSTIC OF THE STEERING PART. THEY COULDN'T FIND A REASON AND ALSO SAID THERE COULD BE NO REASON. THE ELECTRICITY SYSTEM OF RELATED PART COULD JUST BE OUT OF ORDER SOME TIME AND THEN BECAME NORMAL AGAIN--TOLD BY THE MECHANIC. IT'S ALSO CONFIRMED SUCH DISORDER IS NOT CAUSED BY CAR WASH OR COSMETIC DAMAGE ON CAR'S SURFACE. THE PART IS ALSO NOT REPAIRABLE BUT HAVE TO BE REPLACED TO SOLVE THE ISSUE, WHICH APPEARS TO BE A FAULT OF DESIGN OR MANUFACTURING. I SEARCHED ONLINE AND FOUND OVER HUNDREDS OF SUCH ISSUE FOR FORD FOCUS 2012-2014, DISCUSSED ON FORUM AND ALSO REPORTED BY MEDIA. TODAY, BEFORE WRITING THIS, THE FAULT JUST HAPPENED ON MY CAR AGAIN. I THINK IT BEGINS TO HAPPEN MORE AND MORE FREQUENTLY EVER SINCE THE FIRST TIME. THE FIRST TIME WAS MAY 13TH, 2018; SECOND WAS JULY 19TH, THEN TODAY: AUG. 1ST. IT IS TERRIFYING HOW FREQUENTLY IT MAY HAPPEN ON ROAD IN FUTURE. AND WHAT'S MORE, MY CAR'S ODOMETER IS ONLY 44K MILES. HOPE THE COMPLAINT COULD BE VALID AND MEASUREMENT DONE TOWARDS FORD. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114401July 29, 2018
STEERING
STEERING WHEEL LOCK UP ON ME WHILE I WAS DRIVE AND BEEN LOCKED UP FOR SOME DAYS NOW AND IT IS HARD TO TURN THE WHEEL AND DONT HAVE THE MONEY FIX IT HAD THE CAR FOR ABOUT A YEAR NOW THIS JUST A SHAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114089July 27, 2018
ENGINE
TAKATA RECALL. I WENT TO TACOMA DODGE TO PURCHASE MY FIRST VEHICLE. IT WAS PRE OWNED WITHOUT WARRANTY. THIS WAS AROUND OCTOBER 2016. NOT EVEN A YEAR INTO MY FIRST CAR AND IT STARTED SHOWING TRANSMISSION MALFUNCTION AND HAS DIED ON ME MORE THAN FIVE TIMES. SOMETIMES ON THE FREEWAY WITH PEOPLE GOING OVER 60 MPH PUTTING ME AT RISK AND FAMILY MEMBERS. IT'S BEEN STATIONARY FOR ALMOST A YEAR LATER AND THE DEALERSHIP CANNOT HELP ME WITH THIS PROBLEM. I WENT BACK TO THE DEALERSHIP AND THEY PRINTED A LIST OF FAULTS FROM THE PREVIOUS OWNER AND I WAS NOT AWARE OF THIS THE DAY I SIGNED FOR THE VEHICLE OTHERWISE I WOULDN'T HAVE GOTTEN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113832July 26, 2018
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE HORN FAILED TO SOUND WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED QUIRK FORD OF AUGUSTA AT (888) 468-2307 (LOCATED AT 7 WATER ST, HALLOWELL, ME 04347), BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114002July 26, 2018
STEERING
WHILE DRIVING THROUGH A PARKING LOT AND ATTEMPTING TO TURN LEFT ACROSS AN INTERSECTION, THE POWER STEERING WENT OUT COMPLETELY, JERKED THE WHEEL OUT OF MY HAND, AND KEPT THE CAR MOVING STRAIGHT FORWARD. I NARROWLY MISSED HITTING ANOTHER CAR AS MY HUSBAND HELPED ME TUG ON THE WHEEL TO GET THE CAR OUT OF THE INTERSECTION AND TO THE SIDE OF THE ROAD. THE POWER ASSIST LIGHT WAS ON. I TURNED THE CAR OFF AND BACK ON, AND THE PROBLEM WENT AWAY. THIS IS THE SECOND TIME THAT THIS PROBLEM HAS HAPPENED, AND I AM AFRAID OF IT HAPPENING ON THE HIGHWAY OR IN TRAFFIC AND CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113528July 25, 2018
STEERING
TWICE SINCE WE HAVE OWNED THIS CAR THE STEERING WHEEL LOCKS UP AFTER THE ENGINE IS STARTED. MY WIFE SAYS THERE IS A MESSAGE ON THE DASH DISPLAY ABOUT THE STEERING. BOTH TIMES SHE SHOWED ME THE STEERING BEING LOCKED UP IN THE DRIVEWAY OF OUR HOME. I WAS ABLE TO CORRECT THE PROBLEM BY TURNING OFF THE IGNITION SWITCH AND RESTARTING. SHE TOLD ME THIS MORNING IT HAS HAPPENED TO HER WHILE DRIVING ONCE ON A HIGHWAY AT 60 MPH . SHE WAS ABLE TO STRONG ARM THE STEERING WHEEL TO THE SHOULDER. I AM EXTREMELY CONCERNED ABOUT THIS PROBLEM. I STILL OWE A LOT OF MONEY ON THIS CAR AND I CAN'T EVEN GIVE IT AWAY WITH THIS KIND OF PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113555July 25, 2018
UNKNOWN OR OTHER
THE HORN STOPPED WORKING, WITH NO APPARENT CAUSE, IN ALL CAPACITIES. I FIRST NOTICED THE PROBLEM WHEN ATTEMPTING TO USE THE REMOTE LOCKING FEATURE ON THE KEY. LATER, WHILE AT A STOP SIGN IN CITY TRAFFIC, TRYING TO SIGNAL TO ANOTHER DRIVER THEY WERE MAKING A DANGEROUS TRAFFIC VIOLATION, I DISCOVERED THE HORN ITSELF, AND NOT THE KEY INTERFACE, WAS TO BLAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113460July 24, 2018
STEERING
ABOUT TO DRIVE TO WORK, I TURNED MY CAR ON AND SHIFTED FROM PARK TO REVERSE AFTER ABOUT 5 MINUTES OF WAITING. WHILE REVERSING OUT OF MY PARKING SPOT, I REALIZED THE STEERING WHEEL WOULD NOT TURN AND I WAS GOING STRAIGHT TOWARDS AN APARTMENT BUILDING THAT BORDERS THE PARKING LOT. I PARKED THE CAR AND NOTICED A WARNING ON THE SCREEN IN THE CAR THAT STATED 'POWER STEERING ASSIST MALFUNCTION.' I TURNED THE CAR OFF AND THE STEERING WAS NO LONGER DIFFICULT TO CONTROL WHEN I TURNED THE CAR ON AGAIN. THE WARNING WAS NO LONGER PRESENT. AROUND TWO WEEKS LATER, THE SAME POWER STEERING ASSIST MALFUNCTION OCCURRED WHILE LEAVING A GAS STATION; THE CAR WAS IN DRIVE IN THE PARKING LOT WHEN THE ISSUE OCCURRED. MY INTENTION WAS TO TURN AND EXIT TO A STREET, BUT I REALIZED THAT THE STEERING WHEEL WOULD NOT TURN. TURNING THE CAR OFF AND ON AGAIN SEEMED TO ALLOW THE STEERING TO BECOME NORMAL AND THE WARNING WAS NO LONGER PRESENT. THE POWER STEERING ASSIST MALFUNCTION MAKES IT NEAR IMPOSSIBLE TO STEER THE CAR, WHICH COULD RESULT IN AN ACCIDENT IF THE WARNING IS NOT SEEN SOON ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112980July 23, 2018
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR LATCH WAS INOPERABLE. GRIECO FORD OF FORT LAUDERDALE (1333 N FEDERAL HWY, FORT LAUDERDALE, FL 33304, (954) 390-6400) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *BF CONSUMER STATED MY ISSUE IS RELATED TO RECALL 16S30-SIDE DOOR LATCH REPLACEMENT. MY CAR'S VIN ISN'T LISTED AS ONE OF THE AFFECTED UNITS, DESPITE THE FACT THAT MY CAR HAS EXPERIENCED THE VERY ISSUE RELATED TO THIS RECALL! CONSUMER ALREADY HAD TO REPAIR THREE DOORS AND WAS NOT ABLE TO DRIVE CAR DUE THE DRIVER'S SIDE FRONT DOOR NOT ABLE TO LATCH SHUT.*JB THE MANUFACTURER DECLINED TO ASSIST WITH REPAIRS.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113011July 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED SHUDDERING AND INADVERTENTLY SHIFTED GEARS. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE DEALER (CAPITAL FORD OF CHARLOTTE, 5411 N TRYON ST, CHARLOTTE, NC 28213) STATED THAT THEY WERE AWARE OF THE FAILURE WITH AN ENGINE MODULE AND THE WARRANTY WAS EXTENDED TO 100,000 MILES. THE CONTACT WAS ADVISED TO TOW THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THE EXTENDED WARRANTY PROGRAM. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112904July 22, 2018
STRUCTURE:BODY
I HAD THE DOOR ACTUATORS/LATCHES REPLACED IN MAY OF 2017. THE LEFT REAR DOOR ACTUATOR REPLACED UNDER THE RECALL FAILED AGAIN AND THE DOOR DOES NOT LATCH CLOSED. I SPOKE WITH THE DEALERSHIP THAT REPLACED THE ACTUATORS UNDER THE RECALL AND WAS TOLD THAT THEY WILL ONLY WARRANTY THE ACTUATORS FOR 12 MONTHS FROM THE INSTALLATION DATE. I CALLED FORD CUSTOMER CARE AND WAS TOLD THAT THEY WOULD NOT REPLACE THE ACTUATORS UNDER THE RECALL AND THAT I WOULD BE RESPONSIBLE FOR THE COST OF THE REPAIR. EITHER THE PART DID NOT GET REPLACED AS THE DEALERSHIP SAYS IT DID, OR THE RECALLED PARTS ARE FAILING IN THE SAME WAY THAT THE OEM PARTS ARE FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112852July 21, 2018
STEERING
POWER STEERING ASSIST FAILURE. DRIVING AROUND TOWN ALL DAY, PARKED THE VEHICLE THEN UPON RESTARTING THE POWER STEERING ASSIST NO LONGER WORKS. THIS CAR HAS LESS THAN 34,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112879July 21, 2018
STEERING
TAKATA RECALL - POWER STEERING MALFUNCTION . STEERING WHEEL LOCKS UP WHILE TURNING ON OR DRIVING THERE HAVE BEEN SEVERAL COMPLAINTS AND WOULD REALLY LIKE FOR SOMETHING TO BE DONE IT'S DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112577July 20, 2018
UNKNOWN OR OTHER
ABOUT 2 MONTHS AGO, WHILE DRIVING, MY RADIO MADE A VERY LOUD POP SIMILAR TO A GUNSHOT NOISE, THEN STOPPED PLAYING MUSIC AND WOULD NOT TURN BACK ON UNTIL I TURNED THE CAR OFF AND BACK ON. THIS WOULD HAPPEN PERIODICALLY. IN ABOUT THE PAST 2 WEEKS IT HAS HAPPENED MORE AND MORE OFTEN, AND NOW THE RADIO WILL NOT TURN ON AT ALL. THE NOISE COMING FROM THE SPEAKER HAS GOTTEN MUCH WORSE. IT NOW CRACKLES, BOOMS, MAKES HIGH PITCHED NOISES, SOME OF WHICH ARE EXTREMELY LOUD. THESE NOISES NOW HAPPEN ALL THE TIME- WHEN THE CAR IS ON AND IN DRIVE (ANY SPEED), STOPPED, IN PARK, AND EVEN HAPPEN WHEN IT IS COMPLETELY OFF, NO KEY IN THE IGNITION AT ALL. BEING SOMEONE WHO SCARES EASILY, THERE IS NO DOUBT IN MY MIND THAT IF IT HAPPENED AT THE RIGHT MOMENT, THESE LOUD NOISES WOULD CAUSE ME TO CRASH. THERE IS NO RECALL AND I CANNOT FIND ANY INFORMATION WHERE FORD EVEN ACKNOWLEDGES THE PROBLEM, EVEN THOUGH A QUICK SEARCH ON GOOGLE SHOWS THAT THIS IS CLEARLY A PROBLEM HAPPENING WITH MANY FOCUSES AND SIMILAR MODELS. I HAVE VIDEO RECORDINGS BUT UNFORTUNATELY CANNOT FIGURE OUT A FORMAT THAT WILL WORK TO UPLOAD THEM HERE, I WOULD BE HAPPY TO SEND THEM ANOTHER WAY IF WHO EVER RECEIVES THIS COMPLAINT WOULD LIKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112771July 20, 2018
ENGINE, FUEL/PROPULSION SYSTEM
CAR WAS BEING DRIVEN AT ABOUT 30 MPH WHEN IT SUDDENLY SHUT OFF. CAR WOULD NOT RESTART. FUEL GAUGE INDICATED 71 MILES TO EMPTY, 2 DAYS AFTER DEALER SUPPOSEDLY RECALIBRATED FUEL GAUGE BY REPROGRAMMING COMPUTER. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST 3 MONTHS. DEALER SAYS CLUTCH (IN THIS AUTOMATIC VEHICLE) FAILED "SHUDDER TEST", AND NEEDS $1500 REPLACEMENT. HE SAYS THIS COULD EXPLAIN CAR SHUTTING OFF. I CANNOT RISK MY PREGNANT DAUGHTER BEING STRANDED BY THIS CAR. VERY DISAPPOINTED INFORD AND THIS DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112448July 19, 2018
STEERING
POWER STEERING MODULE HAD TO BE REPLACED. DTC U3000:49-48 WAS THE CODE FROM THE DEALER. THE STEERING ASSIT LIGHT CAME ON AFTER STARTING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112286July 19, 2018
POWER TRAIN
POWER SHIFT TRANSMISSION, BOTH CLUTCHES WERE REPLACED BY DEALER. STILL EXPERIENCING PROBLEMS, WHILE IN MOTION AT 55MPH ON SMOOTH HIGHWAY ENGINE SURGES WITHOUT ACCELERATION, TACH UP TO 6000RPM; AT LOW SPEEDS TRANSMISSION SHUDDERS, JERKS, DOES NOT SHIFT PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112183July 18, 2018
STEERING
I OWN A 2012 FORD FOCUS SE HATCHBACK WITH A 5-SPEED MANUAL TRANSMISSION AND THE SPORT PACKAGE. I PURCHASED THE CAR NEW FROM A DEALER IN SOUTHERN CALIFORNIA IN JANUARY 2012. STARTING WITH AROUND 80,000 MILES ON THE ODOMETER AND OCCURRING PERIODICALLY EVER SINCE, WHEN THE CAR'S ENGINE IS FIRST TURNED ON, THE POWER STEERING IS NOT ACTIVE. WHEN THIS OCCURS, IF I IMMEDIATELY ATTEMPT TO TURN THE STEERING WHEEL, A "STEERING MALFUNCTION" WARNING INDICATOR ILLUMINATES IN THE CAR. HOWEVER, IF I START THE CAR AND DON'T ATTEMPT TO TURN THE STEERING WHEEL FOR 5-10 SECONDS AFTER THE ENGINE IS FIRST TURNED ON, THE POWER STEERING IS ACTIVE WITH NO ISSUES. IN THOSE SITUATIONS WHERE THE "STEERING MALFUNCTION" WARNING INDICATOR HAS COME ON, I SIMPLY TURN OFF THE CAR, WAIT A FEW SECONDS, THEN TURN IT BACK ON AGAIN. IF I WAIT THE 5-10 SECONDS BEFORE ATTEMPTING TO TURN THE STEERING WHEEL, THE PROBLEM IS GONE, AND THE WARNING INDICATOR IS NO LONGER ILLUMINATED. DURING THE 78 MONTHS I'VE OWNED THIS CAR, I HAVE YET TO EXPERIENCE A SITUATION WHERE THE POWER STEERING SUDDENLY DEACTIVATES WHILE THE CAR IS IN MOTION, ALTHOUGH I HAVE HEARD OTHER OWNERS OF SIMILAR 2012 FORD FOCUS VEHICLES REPORT SUCH POWER STEERING OUTAGES AND AM AWARE THAT A NUMBER OF ACCIDENTS HAVE OCCURRED WITH SIMILAR CIRCUMSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111906July 17, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH AND FAILED TO SHIFT PROPERLY FROM PARK INTO OTHER GEARS. THE DEALER (HAGERSTOWN FORD, 1714 MASSEY BLVD, HAGERSTOWN, MD 21740, (301) 733-3673) WAS CONTACTED AND ADVISED THE CONTACT TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE DEALER AND THE MANUFACTURER INDICATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112037July 17, 2018
STEERING
RANDOMLY SINCE WE BOUGHT THE CAR IS 2014 POWER ASSIST DEFAULT WOULD SHOW UP ON THE SCREEN AND THEN I WOULD BE LEFT WITHOUT POWER STEERING. I LEARNED TO PULL OVER TURN THE CAR OFF AND IT WOULD WORK NORMAL AGAIN. SEVERAL TIMES IT HAPPENED IN BAD PLACES THAT ALMOST CAUSED ME TO WRECK. I HAVE 3 SMALL CHILDREN AND WAS ALWAYS WORRIED ABOUT IT HAPPENING. I HAVE RAN INTO A DITCH BECAUSE OF IT BUT WASN'T HURT. IT WILL HAPPEN AT ANY SPEED AND DOWN ANY ROAD. ON JULY 17, 2018 IT DID IT BUT NOW IT WONT TURN FIX IT WHEN I TURN THE CAR OFF. SO I'M GUESSING IT HAS COMPLETELY WENT OUT. I HAVE CALLED FORD AND TOLD THEM ABOUT IT. THEY SAID ABOUT 1 YEAR AGO THERE WERE NO RECALLS. I TOLD THEM I HAVE READ A LOT OF PEOPLE HAVE HAD THIS SAME PROBLEM WITH THE SAME CAR. I CALLED TODAY TO THE DEALERSHIP I BOUGHT IT FROM AND HE SAID TO BRING IT IN. 109.00 JUST TO CHECK AND SEE IF IT NEEDS A COMPUTER RESET WHICH HE SAID WAS PROBABLY THE PROBLEM. I DOUBT IT I ASKED HOW MUCH THAT WOULD BE AND HE SAID WE WOULD TALK WHEN I GOT THERE. I HAVE NOT WENT BC ITS GONNA BE HARD TO DRIVE AND I DO NOT HAVE THE MONEY TO GET IT FIXED. THIS SHOULD BE A RECALL. THEY HAVE RECALLED MANY OTHERS FOR THE SAME EXACT PROBLEM WHY ARE THEY LEAVING THE FOCUS OWNERS WITH A DANGEROUS CAR? WE HAVE ALWAYS BOUGHT FORDS. BUT I PROMISE THIS IS THE LAST ONE WE EVER GET. IF THEY DO NOT CARE ABOUT FAMILIES SAFETY THEY WILL GET NO MORE MONEY FROM US
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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