Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10904199September 6, 2016
STRUCTURE:BODY
PASSENGER SIDE REAR DOOR OPENED WHILE VEHICLE WAS UNDERWAY AND LEAVING MY DRIVEWAY. WILL NOT CLOSE OR LATCH. LATCH MOVES SMOOTHLY BY HAND, BUT DOES DOT CATCH AND LATCH AGAINST FRAME MOUNTED PIECE, NOR DOES IT MOVE WHEN DOOR HANDLE IS OPERATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904260September 6, 2016
STRUCTURE:BODY
MY WIFE AND I WERE OUT FOR THE DAY, STOPPED TO HAVE LUNCH. WHEN SHE GOT OUT AND SHUT THE DOOR IT WOULD NOT LATCH, THE LATCH HAD BROKEN INSIDE AND WOULDN'T STAY SHUT. HAD TO TIE THE DOOR SHUT TO GET IT HOME. VERY DANGEROUS SITUATION, LUCKILY IT HAPPENED WHEN WE WERE STOPPED AND DIDN'T COME OPEN WHEN WE WERE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899396August 30, 2016
UNKNOWN OR OTHER
THE AUTOMATIC TRANSMISSION SLIPS WHEN SHIFTING GEARS, MOST NOTICEABLY THE LOWER GEARS BUT IT HAS HAPPENED WITH HIGHER GEARS ON OCCASION. THE AUTOMATIC TRANSMISSION ALSO "SPUDDERS" OR "CHUGS" WHEN ACCELERATION IS APPLIED, AND DOES NOT MATTER HOW AGGRESSIVELY OR GENTLY THE ACCELERATION IS APPLIED, IT STILL STRUGGLES, SOMETIMES HESITATING, OR SOMETIMES "CHUGGING," THEN USUALLY SLAMS VIOLENTLY INTO GEAR. THESE OCCURANCES ARE ONGOING AND ARE MOST PREVALENT WHEN ACCELERATING FROM A STOP OR FROM SLOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899650August 30, 2016
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY GOING ABOUT 60MPH WHEN THE CAR FELT LIKE IT STOPPED ACCELERATING. IT FELT AS THOUGH THE CAR WAS PUT IN NEUTRAL. THE CAR'S PRNDL ALSO BEGAN INDICATING THAT THE CAR WAS IN REVERSE WHEN IT WAS NOT. THE CAR'S SCREEN THEN INDICATED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE SERVICED. I BOUGHT THIS CAR USED FROM A DEALERSHIP ABOUT TWO WEEKS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899125August 29, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 TO 35 MPH, THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS DRIVEN TO A MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION MODULE AND CLUTCH SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899270August 29, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING, THE DRIVER'S SIDE DOOR FAILED TO LATCH SHUT. THE DOOR AJAR LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10901970August 27, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS TRYING TO TRADE IN MY CAR AND WHEN I CAME OUTSIDE TO START IT UP IT WOULDN'T DO ANYTHING AND THE CAR WAS TOWED TO THE NEAREST DEALERSHIP. IN ADDITION, I HAVE ALWAYS EXPERIENCED IDOLING AND JERKING WHEN TAKING OFF WHICH SEEMS LIKE TRANSMISSION PROBLEMS BECAUSE I HAVE HAD EXPERIENCE WITH THAT ISSUE. CURRENTLY STILL HAVE THE SAME ISSUES JERKING AND IDOLING WHEN TAKING OFF. WHEN MY CAR EXPERIENCED THE ELECTRIC PROBLEM WAS IN 2015 AND IT HAD ABOUT 30 TO 40,000 MILES ON IT BUT THE JERKING AND IDOLING HAVE ALWAYS OCCURRED AND I CHECKED THE RECALL BEFORE AND THEY TOLD ME THERE WASN'T A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898395August 24, 2016
FUEL/PROPULSION SYSTEM
MY VEHICLE HAS 67K MILES AND WAS PURCHASED CERTIFIED PRE-OWNED FOUR MONTHS AGO. ON WEDNESDAY 8/17/16 I FILLED MY TANK, AND WHEN I TRIED TO START THE IGNITION RIGHT AFTER FUELING, THE CAR SPUTTERED BUT WOULD NOT TURN ON. AFTER A FEW MORE TRIES THE CAR TURNED ON AND I WAS ABLE TO DRIVE AND TURN THE CAR ON AND OFF WITH NO PROBLEM. THE FOLLOWING DAY I WAS DRIVING ON A SURFACE STREET, AND WHEN THE CAR CAME TO A STOP AT A RED LIGHT IT COMPLETELY SHUT OFF EVEN THOUGH MY GAS GAUGE STILL SHOWED FUEL IN THE TANK. I HAD THE CAR TOWED TO A FORD DEALERSHIP, AND THEY INFORMED ME THAT THE PURGE VALVE, WAS STUCK IN THE OPEN POSITION CAUSING MY FUEL PUMP TO DELIVER TOO MUCH FUEL TO THE ENGINE, AND CREATED A VACUUM PRESSURE SO STRONG THAT IT WARPED MY TANK AND DAMAGED MY FUEL PUMP AND FUEL SENSOR, MAKING MY SENSOR THINK THERE WAS MORE GAS IN THE TANK THAN THERE REALLY WAS. THEY INFORMED ME THAT I WOULD NEED A NEW PURGE VALVE, A NEW EVAPORATOR CANISTER, A NEW FUEL TANK AND FUEL PUMP, TOTALING $2100 AND WHICH WAS NOT COVERED UNDER WARRANTY BECAUSE EMISSIONS COMPONENTS ARE ONLY COVERED FOR 2 YEARS OR 25K MILES THROUGH FORD. THE PURGE VALVE MALFUNCTION IS A KNOWN PROBLEM IN 2012 AND 2013 FORD FOCUSES YET A RECALL HAS NOT BEEN ISSUED BY FORD, AND CUSTOMERS ARE HAVING TO PAY FOR THE EXPENSIVE REPAIRS OUT OF POCKET FOR DEFECTIVE ENGINE COMPONENT THAT WAS NOT DAMAGED BY THE DRIVERS. CAN SOMEONE AT THE NHTSA PLEASE RESEARCH THE VAPOR CANISTER PURGE SOLENOID MALFUNCTION ON 2012-2013 FORD FOCUS? HAVING THE PURGE VALVE STUCK IN THE OPEN POSITION CAN COLLAPSE THE FUEL TANK CAUSING CATASTROPHIC ENGINE FAILURE WITH LITTLE TO NO WARNING AND COULD POTENTIALLY LEAD TO ACCIDENT AND INJURY IF THE FAILURE OCCURS ON THE HIGHWAY OR IN TRAFFIC. FORD TECHNICIANS ARE AWARE OF THIS ISSUE BUT SINCE NO RECALL HAS BEEN RELEASED, THEY CAN ONLY SAY TO THE CUSTOMERS "BAD LUCK, YOU GOTTA FIX IT".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898088August 23, 2016
UNKNOWN OR OTHER
REAR DOOR LATCH AND LOCKING SYSTEM FAILS TO LATCH OR LOCK DOORS. SAFETY ISSUE AND CANNOT BE DRIVEN DUE TO DOORS NOT LATCHING SHUT REAR DOORS FLYING OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897517August 22, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE, SURGED FORWARD, AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED TWO ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897551August 22, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER DOOR FAILED TO LATCH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V085000 (LATCHES, LOCKS, LINKAGES). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,580.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897573August 22, 2016
STRUCTURE:BODY
DRIVER SIDE FRONT DOOR LATCH FAILED, CAUSING DOOR TO NOT STAY CLOSED. FULL RANGE OF MOTION OF DOOR IS NOT HAMPERED; DOOR CAN BE CLOSED FULLY, HOWEVER DOOR OPENS WITH NO EFFORT, EVEN WHEN LOCK IS ENABLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897415August 21, 2016
UNKNOWN OR OTHER
MOON-ROOF EXPLODED OUTWARD FROM FULLY CLOSED POSITION, TRAVELING ON I-5 N, 4:42PM SAT 8/20/16 AT DUPONT WA. GLASS EXPLODED OUTWARD AND GLASS DEBRIS WAS WITNESSED EXITING OUT AND AWAY FROM THE ROOF THROUGH THE REAR VIEW MIRROR. THERE WERE NO VEHICLES IN FRONT THAT COULD HAVE CAUSED ANY ROAD DEBRIS TO CAUSE AN IMPACT OR CHIP OR DING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897336August 20, 2016
STEERING
TAKATA RECALL: WHILE I WAS DRIVING STRAIGHT ON THE HIGHWAY, MY STEERING WHEEL STOPPED RESPONDING. IT JUST STIFFED UP AND I HAD LITTLE CONTROL OF IT AND IT WAS VERY HARD TO MAKE TURNS. ALSO I NOTICED SOME TYPE OF MALFUNCTION MESSAGE ON THE LCD DISPLAY SAYING SOMETHING ABOUT THE STEERING WHEEL STOPPED WORKING, SWITCHING TO ASSIST MODE, AND TO TAKE IT IN FOR SERVICE. I TOOK IT TO THE FORD DEALER THE NEXT DAY AND THEY SAID I NEEDED A WHOLE NEW STEERING RACK, BUT FROM READING THE SAME PROBLEM THAT OTHER USERS OF THE FORD FOCUS 2013 EXPERIENCED AND FROM MY REPAIR INVOICE, I SUSPECT IT HAS SOMETHING TO DO WITH THE (ELECTRIC POWER-ASSISTED STEERING) EPAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897031August 19, 2016
STRUCTURE:BODY
I PARKED THE CAR AND REMOVED SOME BELONGINGS FROM THE BACK SEAT, TRIED TO SHUT THE DOOR AND LOCK THE CAR WHEN I NOTICED THE CAR WAS NOT LOCKING DUE A DOOR BEING AJAR. THE BACK PASSENGER DOOR LATCH WOULD NOT LATCH SHUT, I TRIED TO MANUALLY ENGAGE AND DISENGAGE THE CHILD LOCK IN ADDITION TO LOCKING AND UNLOCKING THE CAR SEVERAL TIMES WHILE THE DOOR WAS BEING HELD SHUT AND ALSO OPEN. THE DOOR HAS TO BE HELD SHUT WITH A ROPE TIED TO THE HEADREST. THE RECALL THAT FORD HAS OUT ABOUT THE BACK DOOR LATCH DOES NOT INVOLVE MY VIN SO I CAN'T GET AN ANSWER ABOUT IT FROM THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896584August 17, 2016
STRUCTURE:BODY
PASSENGER DOOR LATCH BROKE DOOR FLEW OPEN WHILE DRIVING IN PARKING LOT. NOW IT WILL NOT CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896609August 17, 2016
STRUCTURE:BODY
DRIVER'S DOOR WON'T LATCH. HAD TO DRIVE TO DEALER WHILE HOLDING DOOR CLOSED. OPENED WHILE MAKING TURN, DOOR ALMOST HIT CAR IN OPPOSITE DIRECTION WAITING FOR LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895940August 15, 2016
STRUCTURE:BODY
DOOR LATCH ASSEMBLY BROKE AND WILL NOT LATCH OR ENGAGE TO KEEP DOOR CLOSED. WAS STATIONARY SITTING IN THE PARKING LOT FOR APPROXIMATELY 9 HOURS. TEMP OUTSIDE THAT DAY WAS 99 F. OPENED THE DOOR TO PLACE MY WORK BAG IN BACK SEAT AND DOOR WOULD NOT CLOSE (OR LATCH) AFTER. ACTIVE RECALL FOR THE SAME TYPE OF CAR DESCRIBING SAME PROBLEM, HOWEVER MY CAR IS NOT INVOLVED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895952August 15, 2016
STRUCTURE:BODY
DOOR WON'T LATCH. THE DRIVER DOOR LATCH IS BROKEN. THE DOOR WILL NOT STAY CLOSED. THERE IS A RECALL FROM FORD ABOUT THE LATCH. I CANNOT FIND THE RECALL NUMBER, BUT HERE IS A LINK TO A MEDIA REPORT FROM FORD. HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2016/08/04/REGIONAL-SAFETY-RECALL.PDF HOWEVER, THEY STATE THAT THEY WILL NOT REPAIR MY CAR BECAUSE I LIVE IN TENNESSEE WHICH IS NOT ONE OF THE STATES LISTED ON THE RECALL. ONLY CERTAIN STATES "WITH HIGHER AMBIENT TEMPERATURES AND SOLAR LOADING" ARE ON THE RECALL LIST. OREGON AND WASHINGTON ARE ON THIS LIST. ARE THOSE STATES REALLY HOTTER THAN TENNESSEE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896006August 15, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,090. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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