Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10925873November 14, 2016
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT 55 MPH, THERE WAS ANOTHER VEHICLE APPROACHING THE CONTACT'S VEHICLE HEAD ON. HOWEVER, THE CONTACT SWERVED OFF THE ROAD TO AVOID CRASHING INTO THE OTHER VEHICLE AND CRASHED INTO A POLL. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT DID NOT REMAIN SECURED. THE CONTACT HIT HER HEAD ON THE WINDSHIELD AND FRACTURED HER WRIST. THE DEALER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10925637November 13, 2016
POWER TRAIN
I PURCHASED MY USED 2013 FORD FOCUS ON AUGUST 4TH 2015. SINCE THEN IT HAS BEEN IN THE SHOP FOUR TIMES TO ADDRESS THE DUAL CLUTCH SYSTEM BEING FAULTY. THE CAR WILL SHUTTER BETWEEN GEARS, STRUGGLE TO ACCELERATE, IT WILL ROLL BACKWARDS/FORWARDS AT STOPS WHILE THE CAR IS STILL IN DRIVE AND WHEN I AM GOING TO PARK. IT ALSO WILL REV UP RANDOMLY AND ALMOST LURCH FORWARD WHEN ITS TRYING TO SHIFT. I BRING THE CAR IN AND THEY "FIX" IT, WHEN I PICK IT UP FROM THE SHOP IT RUNS SMOOTHLY FOR A SHORT PERIOD OF TIME BEFORE IT STARTS ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924810November 7, 2016
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE STOPPING AT A YIELD SIGN, THE VEHICLE LOST ACCELERATION. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT ACCELERATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER STATED THAT THE CLUTCH PLATE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED THREE TIMES FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924572November 7, 2016
POWER TRAIN
I PURCHASED A 2013 FORD FOCUS 2013 SE HATCHBACK. I'VE HAD IT FOR ABOUT TWO YEARS. DURING THE LAST FEW MONTHS THE TRANSMISSION HAS STARTED TO STUTTER. WHEN STARTING AT AN INTERSECTION FROM A RED LIGHT OR STOP SIGN THE CAR STRUGGLES TO ACCELERATE. AT SLOW SPEED IN A PARKING LOT FOR EXAMPLE IT DOESN'T OPERATE WELL WITHER. IT BEHAVES LIKE SOMEONE IS LEARNING A MANUAL TRANSMISSION FOR THE FIRST TIME. MY CAR IS AN AUTOMATIC. LATELY THE AUTOMATIC TRANSMISSION HAS GOTTEN WORSE. I HAVE HAD TO TAKE IT IN TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924460November 5, 2016
UNKNOWN OR OTHER
I PURCHASED A 2013 FORD FOCUS SE FOR MY DAUGHTER BACK IN 2012, AND AFTER A FEW MONTHS OF DRIVING THE VEHICLE, SHE STARTED EXPERIENCING SOME ISSUES WITH THE TRANSMISSION/CLUTCH. WHENEVER SHE STOPS AT A STOP LIGHT AND TRIES TO ACCELERATE AT TAKE OFF, SHE FEELS JERKING, AND HESITATION WHEN DRIVING. WE TOOK THE CAR BACK TO THE DEALERSHIP AND WAS INFORMED THERE HAD BEEN ISSUES WITH THE VEHICLES DUAL CLUTCH THAT WAS REDESIGNED ON THE CAR. THE CLUTCH WAS REPLACED AND DEEMED OKAY TO DRIVE PER DEALER. WE PICKED UP HER VEHICLE AND EVERYTHING APPEARED TO BE RUNNING SMOOTHLY, UNTIL A FEW MONTHS LATER SHE STARTED HAVING THE SAME ISSUES. THIS TIME THE CAR STARTED TO JERK MORE OFTEN AND WAS GETTING WORSE. WE TOOK THE CAR BACK TO THE DEALERSHIP, CAR WAS PLACED ON COMPUTER AND WE WERE INFORMED BY THE SERVICE ADVISOR THAT NO ISSUES WERE FOUND. WE WERE THEN SENT ON OUR WAY AND WERE TOLD THAT THIS WOULD BE AN ONGOING ISSUE WITH THIS VEHICLE DUE TO THE CHANGE IN THE NEW CLUTCH DESIGN. MY DAUGHTER HAS HAD HER VEHICLE FOR A LITTLE OVER 2 YEARS NOW, AND WE ARE STILL GOING THROUGH THIS PROBLEM. THE ENGINE LIGHT IS NOW COMING ON WHILE SHE IS DRIVING. THIS VEHICLE IS UNSAFE AND COULD CAUSE SOMEONE TO GET SERIOUSLY HURT WHILE DRIVING IN TRAFFIC. SOMETHING NEEDS TO BE DONE TO GET THESE VEHICLES OFF THE ROAD, SINCE THE PROBLEM IS NOT ABLE TO BE CORRECTED AT OUR LOCAL DEALERSHIPS. THIS IS VERY FRUSTRATING AND I FEEL DECEIVED THAT THIS INFORMATION WAS NOT PROVIDED AT THE TIME OF PURCHASE. I MYSELF DRIVE A FORD AND NEVER HAVE EXPERIENCED ANYTHING LIKE THIS BEFORE, BUT I THINK AFTER MY EXPERIENCE WITH HER CAR, I WONT BE RETURNING TO A FORD DEALERSHIP ANYTIME SOON!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924194November 4, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE TRANSMISSION MALFUNCTIONED AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WOULD ALSO NOT OPERATE IN REVERSE OCCASIONALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE TRANSMISSION WAS REPAIRED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924369November 4, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS LITERALLY LEAVING THE FORD DEALERSHIP FOR "SHUT DOWN ISSSUES AND SHUDDERING ISSUES" WHEN THEY SUPPOSEDLY COULDN'T "VERIFY THE PROBLEM" I WAS DRIVING HOME ON A FIVE LANE HIGHWAY AND MY CAR COMPLETELY LOST POWER IN THE MIDDLE OF AN INTERSECTION GOING 70MPH AND WAS STUCK IN THE MIDDLE OF THE FREEWAY UNTIL A TOW TRUCK CAME AND TOWED MY CAR BACK TO THE DEALERSHIP WHERE IT IS CURRENTLY AT RIGHT NOW. THIS IS MY 5TH ATTEMPT FOR THEM TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923763November 2, 2016
POWER TRAIN, FUEL SYSTEM, GASOLINE
I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR AND HAVE ONLY OWNED IT SINCE JULY OF 2014. THE COMPUTER MODULE IN MY TRANSMISSION HAS ALREADY HAD TO BE REPLACED DUE TO SHUDDERING, GEARS SHIFTING INCORRECTLY, AND EVENTUALLY DYING WHILE DRIVING. NOW MY CAR IS IN THE SHOP, AGAIN. THIS TIME FOR CODE P0456, WHICH RELATES TO THE PURGE VALVE CANISTER AND EVAP SYSTEM. A FEW WEEKS AGO, I NOTICED MY CHECK ENGINE LIGHT CAME ON AND HAD SOMEONE RUN MY CODES. WHENEVER I PUT GAS IN THE CAR, IT TAKES SEVERAL TRIES BEFORE MY CAR WILL START. I HAVE TO PUMP THE GAS WHILE STARTING THE CAR IN ORDER FOR IT TO ACTUALLY START. AFTER I GET GAS, THE CAR WILL SOMETIMES DIE WHILE I AM DRIVING...WHICH HAS HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY IN THE MIDDLE OF RUSH HOUR TRAFFIC. THIS WILL CAUSE A MAJOR ACCIDENT FOR SOMEONE SOME DAY...MAYBE EVEN A FATAL ACCIDENT. THE FUEL GAUGE ALSO STARTED READING INCORRECTLY AT THE SAME TIME. I WILL HAVE A 1/4 TANK OF GAS, BUT IT WILL REGISTER THAT I HAVE 3/4 FULL AND IS ONLY MOMENTARILY CORRECTED WHEN YOU TURN THE CAR OFF AND RESTART IT. I HAVE RESEARCHED MANY BLOGS AND FORUMS AND HAVE DISCOVERED THAT MANY FOCUS OWNERS ARE HAVING THE SAME EXACT PROBLEMS WITH THESE ISSUES. MY CAR IS IN THE SHOP RIGHT NOW AND I AM WAITING FOR THEM TO CALL WITH THE FINAL DIAGNOSIS. IT ISN'T RIGHT FOR FORD TO KNOW THAT THEY HAVE FAULTY CARS OUT THERE AND NOT PAY TO FIX THE PROBLEMS. FORD NEEDS TO RECALL THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923796November 2, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
THE VEHICLE STUTTERS, JERKS, AND STALLS IN LOW GEARS. WHEN WE PRESS THE GAS FROM A STATIONARY POSITION THE CAR FAILS TO MOVE FORWARD ON MANY OCCASIONS. IF IT DOES MOVE FORWARD THEN THE GEARS MAKE A GRINDING SOUND. IT POSES A RISK TO US WHEN WE HAVE TO MOVE ACROSS ONCOMING TRAFFIC, ESPECIALLY ON LEFT HAND TURNS AT STOPLIGHTS WHEN WE HAVE A YIELD SIGN. THE CAR HAS STALLED OUT ON A FEW OCCASIONS LEAVING US VULNERABLE TO CARS TRAVELING AT HIGH VELOCITIES TOWARDS US. THIS IS AN UNSAFE CAR AND WE PLAN TO HOLD FORD ACCOUNTABLE FOR HUMAN AND PROPERTY DAMAGE SHOULD IT OCCUR DUE TO THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920623November 1, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE VIBRATED VIOLENTLY AND STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VAPOR MANAGEMENT VALVE, CHARCOAL CANISTER, FUEL PUMP, AND FUEL TANK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919844October 28, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUT OFF AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE WAS STUCK, WHICH CAUSED TOO MUCH VACUUM TO THE FUEL TANK. THE FUEL TANK, FUEL PUMP, AND PURGE VALVE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919897October 28, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT OBSERVED THAT THE FRONT AND REAR DRIVER SIDE SEAT BELT MALE CONNECTORS WOULD NOT CONNECT AND LOCK WITH THE FEMALE CONNECTOR. THE SEAT BELT WARNING INDICATOR CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE FEMALE CONNECTOR NEEDED TO BE REPLACED DUE TO THE SPRINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919688October 27, 2016
POWER TRAIN, UNKNOWN OR OTHER
THE POWERSHIFT TRANSMISSION CONTAINS ONE OR MORE DESIGN AND/OR MANUFACTURING DEFECTS THAT CAUSE PROBLEMS AND UNSAFE CONDITIONS, INCLUDING, BUT NOT LIMITED TO, SUDDENLY LURCHING FORWARD, DELAYED ACCELERATION, AND SUDDEN LOSS OF FORWARD PROPULSION. THE TRANSMISSION HAS A VERY SLUGGISH SHIFT BETWEEN THE FIRST AND SECOND GEARS AND THE UPSHIFT BOGS DOWN LIKE THE VEHICLE MIGHT STALL AND ERRATICALLY SHIFTING IN SECOND AND THIRD GEAR AS WELL,CONTINUE TO EXPERIENCE TRANSMISSION DEFECT, INCLUDING, BUT NOT LIMITED TO, BUCKING, KICKING, JERKING, HARSH ENGAGEMENT, AND DELAYED ACCELERATION AND LURCHING. THIS IS A SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BEFORE THIS DEFECT CAUSES FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918789October 25, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THERE WAS MISFIRE COMING FROM THE COIL PACK. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. ON SEVERAL OCCASIONS WHILE ACCELERATING, THERE WAS AN ABNORMAL VIBRATION COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918810October 25, 2016
FUEL/PROPULSION SYSTEM
INACCURATE DISTANCE TO EMPTY & INACCURATE FUEL GAUGE INDICATOR. WHEN I PUT GAS IN THE CAR IT WON'T START UP AT FIRST, I HAVE TO RECRANK AND REVE UP THE ENGINE. WHEN I MAKE TURNS OR IDLE FOR TOO LONG, THE BATTERY LIGHT BLINKS AND THE CAR SHUDDERS, THE BATTERY IS NEW. ALSO MULTIPLE DIAGNOSTIC TROUBLE CODES (DTC) WITH ILLUMINATION OF CHECK ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918459October 24, 2016
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
AT AN INTERSECTION, THE CAR SPUTTERS FROM A STOP AND SOMETIMES STALLS. LIKEWISE, AFTER RE-FUELING THE TANK THE CAR STALLS 2-3 TIMES IN A ROW ON IGNITION BEFORE STARTING AND STAYING ON. WHEN APPROACHING A STOP, THE CAR HAS SOMETIMES HAD THE OTHER DASHBOARD WARNING LIGHTS COME UP AND FELT LIKE IT WAS ABOUT TO STALL, WITH THE RPM GAUGE BOUNCING AROUND NEAR ZERO, BUT HAS NOT FULLY STALLED DURING DECELERATION (POSSIBLY DUE TO ME PRESSING ON THE ACCELERATOR TO PREVENT THE STALL). THE SERVICE ENGINE SOON LIGHT CAME ON SHORTLY AFTER THIS BEGAN. AT THAT TIME, THE FUEL GAUGE ALSO BEGAN TO "STICK," NOT MOVING FROM POSITION UNTIL THE CAR WOULD BE STOPPED AND RESTARTED, AND MIS-REPRESENTING THE NUMBER OF MILES LEFT BEFORE NEEDING TO REFUEL. I'M CURRENTLY AT A FORD DEALERSHIP TO GET INSPECTED AND REPAIRED. I'VE BEEN TOLD THAT IT HAS SOMETHING TO DO WITH A PUMP, BUT NOTHING MORE AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918501October 24, 2016
VISIBILITY, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 15 MPH, THE VEHICLE SHOOK VIOLENTLY AND FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE FRONT PASSENGER AND REAR DRIVER SIDE POWER WINDOWS FAILED TO FUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918655October 24, 2016
STRUCTURE:BODY
PASSENGER REAR DOOR UNLATCHED DURING DRIVING IN A COMMERCIAL PARKING LOT. WOULD NOT LATCH BACK UNTIL REPAIRED BY DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918651October 24, 2016
STRUCTURE:BODY
DRIVER'S DOOR CAME UNLATCHED WHILE DRIVING DOWN A STREET. DOORS WOULD NOT LATCH BACK UNTIL BROUGHT TO THE DEALERSHIP FOR REPAIR. THE DOOR HAD TO BE HELD SHUT TO THE DEALERSHIP FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918151October 23, 2016
STEERING
WHILE DRIVING AT A HIGH RATE OF SPEED(55MPH) ON A HIGHWAY, THE "POWER STEERING ASSIST FAILURE" CAME UP ON THE DASH SCREEN. I IMMEDIATELY NOTICED THE STEERING WAS TIGHT TO TURN. WHILE TURNING TO GET OFF TO THE SIDE OF THE ROAD, THE TIGHTNESS GOT WORSE. IT TOOK A LOT OF STRENGTH TO TURN THE WHEEL. I ALMOST GOT IN AN ACCIDENT. WHEN THE FORD DEALERSHIP DIAGNOSED THE PROBLEM, THEY SAID THE STEERING ASSIST WAS SHOT AND WOULD COST AROUND $1600 TO REPLACE AND REALIGN THE WHEELS. THEY INFORMED ME THE PROBLEM WAS NOT A RECALL ISSUE ALTHOUGH I SEE FORD HAS RECALLS ON VARIOUS OTHER MODEL POWER STEERING ASSIST UNITS. THEY NEED TO ADD THE FOCUS TO THE LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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