Ford Focus Complaints (2017)

907 consumer complaints on file.

#11651735March 31, 2025
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 30 MPH, the message "Transmission Overheating - Pull Over" was displayed. After stopping the vehicle to allow the transmission to cool down, the vehicle was restarted and operated normally. The vehicle was later taken to the local transmission mechanic, who diagnosed that the TCM and clutch had failed and needed to be replaced. The transmission was rebuilt, and the vehicle was repaired. The contact stated that approximately 8,000 miles later the failure reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 64,517.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651772March 31, 2025
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving uphill at 25 MPH and depressing the accelerator pedal, the transmission was slipping, and the vehicle jerked and failed to respond while the engine revved significantly. The contact stated that the failure occurred intermittently. The message "Transmission Overheating - Please Let Cool For 5 Minutes" was displayed. The contact allowed the vehicle to cool down and attempted to drive back to the residence; however, the failure persisted. The contact was able to pull into a parking lot. The vehicle was towed to the residence. The contact stated that the clutch actuator motor was previously replaced due to the failure. The manufacturer was contacted and informed the contact that the vehicle would be covered under an unknown Customer Satisfaction program if the failure was related to the transmission. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission dual clutch pack assembly had failed and needed to be replaced; however, the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not repaired due to the cost. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651840March 31, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated while driving 45 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump had failed, causing damages to the engine. The dealer determined that the oil pump, the engine block, and unknown parts that were damaged due to oil contamination needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,442.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651262March 28, 2025
ENGINE, SERVICE BRAKES, POWER TRAIN
Current Ford recall NHTSA Campaign Number: 23V905000 only includes VINs with automatic transmissions. However, the oil pump belt & timing belt are the same used on the automatic transmissions that are subject of the recall. These components are just as likely to fail on manual transmission VINs but are not included in the current campaign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651086March 27, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 75 MPH, the vehicle stalled and lost engine power. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was then towed to the dealer, who determined that all the teeth on the timing belt had sheared off and were in the oil. The contact was informed that the timing belt and oil pump needed to be replaced. The dealer wanted to drop the oil pan to remove all the timing belt material. The vehicle was not repaired. The contact learned of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); which was related to the failure. The manufacturer was informed of the failure, and informed the contact that the recall was for vehicles with an automatic transmission, and the contact's vehicle was not included. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651087March 27, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 MPH, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was towed to a family member's residence, and then towed to a dealer, where it was diagnosed that the tensioner arm had fractured. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 76,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650692March 26, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. The vehicle rolled backwards while on an incline. The contact stated that the accelerator pedal was depressed; however, the vehicle hesitated and lost motive power. The contact stated that the transmission overheated, and a message to pull over was displayed. The vehicle was slow to move when the accelerator pedal was depressed. The vehicle was taken to the local dealer, who confirmed there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650535March 25, 2025
ENGINE
The component or system failed or malfunction: The oil pump failed because of the belt the operated the pump. The oil pump drive belt material degraded lost teeth,resulting in a loss of oil pressure and also causing the engine to seize up. Safety or risks: There was no safety risks because I was able to control the vehicle and get it off the road safely. The problem has been reported to the dealer and vehicle is still in possession of the dealer. There was no advance warning lamps or messages prior the the failure.The vehicle just stalled out and could not be re-started. The vehicle has only been inspected by the dealer at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650138March 24, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649699March 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and the vehicle hesitated while accelerating and there was a misfire. The contact stated that the vehicle was shaking abnormally at start-up. The purge valve was replaced by the dealer, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 110,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649796March 21, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while driving at 55 MPH, the oil light illuminated, and the contact became aware that there was oil leaking from the oil pan. The contact also became aware that there was a rod that had slightly detached from the oil pan. The vehicle was taken to the dealer to be diagnosed, and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted; however, the contact was unable to speak with a representative. The failure mileage was 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647867March 12, 2025
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 15-30 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact stated that the vehicle started to stall; however, the failure was not consistent enough for the vehicle to be diagnosed. The contact stated that recently the vehicle started struggling while shifting gear and started to stall more frequently. The vehicle was then taken to a dealer where it was diagnosed with clutch assembly failure. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646276March 4, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning and low oil pressure warning lights were illuminated. The contact left the vehicle and returned with an independent mechanic who was able to restart the vehicle. The contact drove the vehicle to a local dealer who diagnosed that the oil pump had failed but was not able to repair the vehicle due to parts not being available. The failure mileage was approximately 23,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645949March 3, 2025
POWER TRAIN, ENGINE
The contact owns a 2017 Ford Focus. The contact stated that while his wife was driving at an undisclosed speed and attempting to accelerate, the vehicle briefly shuddered and jerked before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the clutch position sensor, and the battery monitoring sensor. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645956March 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645275February 27, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644769February 25, 2025
ENGINE
January 2025 Vehicle experienced verified oil belt tensioner failure as the same in the recall #23564 My VIN is not in the recall list even though it is the same make model and year of the effected vehicles. The reason I believe it is not on the recall list is due to that they only included automatic transmissions and not the vin's of manual transmission. I have a manual transmission and so my VIN reflects a manual transmission. The transmission has nothing to do with the oil belt tensioner in this case as the motor/oil belt tensioners are the same design. I am requesting for an expedited review of this information to get all manual transmissions added onto the recall list which I've been told by Ford that only you can add vehicles to that list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644863February 25, 2025
ENGINE, POWER TRAIN
The contact’s son owns a 2017 Ford Focus. While the contact’s son was pulling into a parking space, the vehicle lost motive power, with the check engine warning light illuminated. The vehicle then failed to exceed 10 MPH. The vehicle failed to start and was towed to the dealer to be diagnosed. The contact was informed that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the vehicle was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644664February 24, 2025
POWER TRAIN
Since November 22nd, my 2017 Ford Focus with 79,503 miles has been at a Ford dealership leaving waiting for a motor. My timing belt and oil pump belt snapped, casing my engine to jump timing. When this happened, I had no time to pull over or anything. It was in the middle of the night and broke down in the middle of the road. The real kicker is, ford claims my car isn’t affected by the recall due to my car featuring a manual transmission. This car put my life at risk, and has the exact same issue as the recall and is requiring the same fix. Before my warranty, my engine replacement is over $11,000! I’m still sticking paying a few thousand dollars, and my car has been at the dealership for3 months. Still no updates or engine available. This car should be under the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644237February 22, 2025
SEAT BELTS
Drivers seat belt is hard to latch and comes unbuckled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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