Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11072748February 13, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING, AN ABNORMAL POPPING NOISE WAS COMING FROM THE RADIO. IN ADDITION, THE RADIO FAILED TO OPERATE AND THEN OPERATED INDEPENDENTLY. AFTER ATTEMPTING TO THE LOCK THE DOORS WHILE INSIDE THE VEHICLE, THE DOORS FAILED TO LOCK WHILE DRIVING. THE VEHICLE WAS TAKEN TO BLUE SPRINGS FORD (3200 NW SOUTH OUTER RD, BLUE SPRINGS, MO 64015), BUT WAS NOT DIAGNOSED DUE TO THE COST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072765February 13, 2018
ELECTRICAL SYSTEM, STEERING
DRIVING DOWN THE ROAD AT 35 WHEN A STEERING FAILURE WARNING POPPED UP ON THE SCREEN WE DROVE A SHORT DISTANCE TO A GAS STATION BY THEN THE POWER STEERING WAS COMPLETELY GONE. WE DID LEAVE THE GAS STATION JUST TRYING TO LIMP IT HOME NOT FAR OUT OF THE GAS STATION THE STEERING COMPLETELY LOCKS UP. HAD IT TOWED TO THE CLOSEST FORD DEALER. $1900 TO HAVE THE STEERING MODULE REPLACED. I HAD JUST HAD THE CAR IN A MONTH AGO BECAUSE THE TRANSMISSION FAILED. THAT WAS ON RECALL SO NO COST. I'LL TELL YA I FEEL PUNCHED IN THE STOMACH AND CANT BELIEVE FORD DOES NOT TAKE RESPONSIBILITY FOR ALL THEIR FAULTY PARTS. LAUNCHING A COMPLAINT WITH FORD. NEW RICHMOND, WI BOUGHT USED IN 10/17 FORD FOCUS 2013 86000MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071571February 7, 2018
STEERING
STEERING QUIT COMPLETELY. VERY VERY DIFFICULT TO STEER WHILE DRIVING 35 MPH. ALMOST HIT A TELEPHONE POLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067267February 6, 2018
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNDISCLOSED SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE VIBRATED ABNORMALLY AND THE PASSENGER SIDE MOTOR MOUNT WAS REPLACED SEVERAL MONTHS AGO, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BUTCH OSTALET FORD LINCOLN (9274 US 49, GULFPORT, MS 39503, (228) 863-5525) WHERE IT WAS DIAGNOSED THAT THE CLUTCH WAS SLIPPING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE WARRANTY PERIOD HAD EXPIRED AND NO ADDITIONAL ASSISTANCE WOULD BE PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064454January 23, 2018
ENGINE
WHILE TRAVELING ON A SURFACE STREET, AT APPROXIMATELY 50 MPH THE ENGINE DECELERATED VERY QUICKLY. THE DASH INSTRUMENTATION SHOWED "ENGINE FAULT SERVICE NOW!" THE ENGINE WAS SPUTTERING AND SHAKING AS I ATTEMPTED TO ACCELERATE TO GET OVER TO THE SHOULDER. I DID GET OVER SAFELY. MY WIFE AND I WERE VERY BADLY SHAKEN. AFTER ABOUT 5 MINUTES I REGAINED MY COMPOSURE ENOUGH TO TRY TO RESTART THE CAR. IT TOOK ABOUT 3 TRIES TO RESTART. THE INSTRUMENTS WERE BACK TO NORMAL EXCEPT THE CHECK ENGINE LIGHT WAS ON. I DROVE HOME WITHOUT INCIDENT AND TURNED THE CAR OFF. A HALF HOUR LATER I TRIED TO START THE CAR AND IT DID IT AGAIN. THE CAR HAS BEEN TOWED TO A REPAIR SHOP. MY WIFE IS NOW AFRAID TO DRIVE THIS CAR. WE LIVE IN ARIZONA. THE SPEED LIMIT IS 65 MPH. THE AVERAGE SPEED OF CARS ON THE HIGHWAY IS 75 MPH JUST TO KEEP UP WITH THE FLOW OF TRAFFIC. NOT IF, BUT WHEN THIS HAPPENS TO A DRIVER TRAVELLING AT 65 TO 70 MPH THERE WILL BE COSTLY REPERCUSSIONS AND HOPEFULLY NO LOSS OF LIFE, BUT LIFE CHANGING INJURIES. THIS CAR IS A DEATH TRAP. I ALSO HAVE FILED A CLAIM IN THE ONGOING FORD TRANSMISSION SETTLEMENT, VARGAS V. FORD MOTOR CO., CASE. NO. 2:12-CV-08388-AB-FFM. I AM SURE THAT YOU ARE AWARE OF THIS CASE. THIS CAR NEEDS TO BE TAKEN OFF OUR STREETS AND HIGHWAYS. I KNOW YOU WILL DO YOUR DUE DILIGENCE AND PLEASE, SOONER RATHER THAN LATER. I WILL HAVE DOCUMENTATION WHEN MY CAR HAS BEEN REPAIRED, SO FEEL FREE TO CONTACT ME. WHEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063427January 18, 2018
ELECTRICAL SYSTEM, POWER TRAIN
RIGHT NOW, FORD IS REBUILDING THE HYBRID TRANSITION FOR MY 2013 FORD FOCUS FOR AT LEAST THE 4TH OR 5TH TIME. THERE HAVE BEEN SO MANY PROBLEMS WITH THIS MODEL, SO MANY COMPLETE SHUT DOWNS (SOMETIMES AS I AM GETTING ON THE HIGHWAY) AND SO MANY SERVICE APPOINTMENTS THAT IT'S ASTONISHING THERE ARE NO OFFICIAL RECALLS ON THE BOOKS. I WOULD ABSOLUTELY NEVER CONSIDER BUYING ANOTHER FORD UNTIL THEY MAKE THIS SITUATION RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063588January 18, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
I PURCHASE A 2013 FORD FOCUS JULY OF 2013. ABOUT 3 MONTHS AFTER I PURCHASED THE CAR, IT STARTED TO JERK AS I WOULD PRESS THE GAS TO ACCELERATE THE AUTO. I'VE TAKEN IT INTO THE DEALERSHIP ABOUT 6 TIMES SINCE. THEY'VE RESET THE SYSTEM AND ABOUT A MONTH LATER, THE CARD WOULD JERK AGAIN. THIS PAST SUMMER, IN A PARKING LOT OF A SHOPPING CENTER MY CAR WOULDN'T TURN ON. I HAD TO CALL A TOWING COMPANY AND TAKE IT INTO THE DEALERSHIP AGAIN TO HAVE CHECKED OUT. THEY SAID IT WAS DUE TO THE CLUTCH, IT NEEDED TO BE REPLACED. IT WAS REPLACED AND THE JERKING CONTINUED TO THE POINT I WAS SO USED TO IT, I FORGOT ABOUT IT. A FEW NIGHTS AGO I HAD THE MOST TERRIFYING SITUATIONS WHILE DRIVING. AS I WAS DRIVING, I'D PRESS THE BRAKE TO STOP AT THE RED LIGHT AND THE CAR KEPT WANTING TO ACCELERATE, MAKING THE SYSTEM GO CRAZY AND THE CAR DIEING. I WAS ABLE TO TURN THE CAR BACK ON BUT IT DIED AGAIN. THE DEALERSHIP NOW SAYS ITS THE CLUTCH AND SOMETHING ON THE TRANSMISSION THAT NEEDS TO BE REPLACED. NOW, I GET A CALL SAYING THEY CANNOT REPLACE THE CLUTCH UNTIL I REPLACE THE RELEASE BARING, WHICH I HAVE TO PAY OUT OF POCKET. MY LIFE WAS IN DANGER AND I COULD HAVE EASILY CRASHED INTO ANOTHER CAR. I AM SO FURIOUS WITH FORD AND WILL NEVER PURCHASE ANOTHER CAR FROM THEM. I DON'T UNDERSTAND HOW I HAVE TO PAY OUT OF POCKET FOR A PART THAT IS ON RECALL TO BE REPLACED. VERY UPSET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062605January 13, 2018
POWER TRAIN
TRANSMISSION FAILURE. CAR WAS STOPPED IN A PARKING LOT AND HILL ASSIST LIGHT CAME ON, WARNING ON INFO CENTER SCREEN SAYING HILL ASSIST UNAVAILABLE. WHEN TRYING TO MOVE FORWARD CAR REVED LIKE IT WAS IN NEUTRAL, INFO CENTER SHOWING "D". MOVED SHIFT LEVER TO PARK, NO CHANGE ON INFO SCREEN, REVERSE AND DRIVE NO CHANGE. SHUT OFF CAR AND CAR WOULD NOT START LIKE IT WAS IN GEAR. PLACED LEVER IN PARK AND REMOVED FOOT FROM BRAKE AND CAR STARTED ROLLING. MOVED CAR TO PARKING SPOT WITH LEVER IN PARK AND INFO SCREEN SHOWING DRIVE. ONLY PARKING BRAKE KEPT CAR FROM MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060835January 5, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 74 MPH, THE WINDSHIELD WIPER DISPENSERS MALFUNCTIONED. THE CONTACT STATED THAT THE WINDSHIELD WIPER DISPENSERS WOULD NOT DISPENSE THE WINDSHIELD WIPER FLUID TO CLEAR THE DEBRIS FROM THE WINDSHIELD. THE CONTACT STATED THAT THIS OCCURRED ONLY IN COLD TEMPERATURES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058566January 4, 2018
POWER TRAIN
UPON TAKE OFF MY CAR HAS SHUDDERING, JERKING, AND FAILURE OF THE TRANSMISSION TO ENGAGE AT TIMES. MY CAR HAS BEEN TO MY LOCAL FORD DEALERSHIP AND NOTHING HAS BEEN DONE. MY TRANSMISSION FAULT LIGHT IS NOW OWN, AND THE SHUDDERING, JERKING, AND SLOW TRANSMISSION ENGAGEMENT IS WORSE. MY TRANSMISSION NEEDS TO BE REPLACED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058195January 3, 2018
POWER TRAIN
WHEN THE CAR SHIFTS TO FIRST GEAR THE CAR SHUDDERS, SHAKES AND JERKS AFTER CAR MOVES FROM A STATIONARY POSITION. IT HAS STOPPED WHILE PARKED WITHOUT WARNING. THE CHECK ENGINE LIGHT IS ON ALL THE TIME. HAVE TAKEN TO LOCAL FORD DEALERSHIP TO BE FIXED. SAME DAY HAD TO RETURN CAR BECAUSE IT STOPPED AGAIN. SENSOR DEALING WITH TRANSMISSION WAS CHECKED AND REPLACED. STILL SAME ISSUES KEEP HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057754December 31, 2017
POWER TRAIN
THE TRANSMISSION HAS BEEN REPAIRED TIME AND TIME WITH NO FIX. THE RECALL FIX WAS A FAILURE AS WELL. TOOK THE TRANSMISSION IN FOR REPAIR THEY STATED THAT WAS NORMAL FOR THAT TRANSMISSION. SOMETIMES IT JETS OFF THEN OTHER TIMES IT WILL NOT GO. FORD SHOULD HAVE REPLACED MY CAR OR THAT TRANSMISSION AWHILE AGO. THE CAR IS CURRENTLY GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057267December 29, 2017
POWER TRAIN, STEERING
(1) GOOGLE FORD TRANSMISSION SETTLEMENT. INCREDIBLY DANGEROUS PROBLEM WITH DESIGN. THAT'S THE BIGGEST PROBLEM AND ALTHOUGH I TOOK IT IN TO THE DEALER AND THEY "FIXED" IT I HAVE NO FAITH. (2) I HAD TO HAVE IT TOWED TO A DEALER THIS MORNING FOR ELECTRONIC POWER ASSIST FAILURE. LOST STEERING WHILE DRIVING. GOOGLED THAT AND FOUND OUT ABOUT THE MASSIVE PROBLEMS WITH THIS ISSUE. CONTACTED FORD AND THEY SAID VIN DOESN'T SHOW IT AS A RECALL. I'M ABSOLUTELY DISGUSTED WITH THE LEVEL OF DECEIT BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057040December 28, 2017
STEERING
MY POWER STEERING ASSIST MODULE WAS FAILING INTERMITTENTLY THROUGH OCTOBER/NOVEMBER 2016. FINALLY IN DECEMBER 2016 IT DECIDED TO FAIL COMPLETELY. LUCKILY I WASN'T ON THE ROAD, IT FAILED AFTER PARKING THE CAR AND HAS BEEN UNDRIVABLE EVER SINCE. I CAN START IT, ROLL IT FORWARDS AND BACK IN A STRAIGHT LINE, BUT THE STEERING IS LOCKED AND WON'T BUDGE. I HAVE A LITTLE OVER 39000 MILES ON IT AND IS JUST OUT OF WARRANTY BECAUSE OF THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056801December 27, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION SLIPPED GEARS AND THE VEHICLE ACCELERATED. THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO APPLY THE BRAKES IN ORDER TO REDUCE THE SPEED OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER TINPUSHER, LLC (801 S STATE ST UNIT 10 11, BUNNELL, FL 32110) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055298December 18, 2017
STEERING
WHILE PULLING OUT OF MY GARAGE I RECEIVED A "STEERING ASSIST FAULT" NOTIFICATION ON MY DASHBOARD. I HAD TO MISS ANOTHER DAY OF WORK FOR THIS ISSUE. I SAY ANOTHER BECAUSE I HAVE HAD MY VEHICLE IN THE SHOP OVER 20 TIMES FOR OTHERS ISSUES ON TOP OF THIS. I PURCHASED MY FOCUS IN 2013 BRAND NEW AND 4 YEARS LATER MY STEERING GEAR NEEDS TO BE REPLACED? SINCE I'M AT 70,000 MILES I'M WELL PAST ANY COVERAGE AND THEY WANT ME TO SHELL OUT 1600 DOLLARS TO REPLACE IT. I'VE HAD NOTHING BUT ISSUES WITH THIS CAR SINCE DRIVING OFF THE LOT (TRANSMISSION, CLUTCH, SEAL LEAKS) AND THIS IS JUST ANOTHER NOTCH ON MY FORD VEHICLE OWNER BELT!! NOT HAPPY AT ALL WITH THIS PURCHASE AND WILL NEVER PURCHASE A FORD VEHICLE AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055364December 18, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE WOULD NOT ACCELERATE BEYOND 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SENSORS INSIDE THE TRANSMISSION WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055007December 15, 2017
STEERING
RECEIVED A "STEERING ASSISTANCE FAULT" WARNING LIGHT ON THE DASH DISPLAY AFTER STARTING THE VEHICLE WHICH RESULTED IN NOT BEING ABLE TO TURN THE STEERING WHEEL WITHOUT EXTREME EFFORT.. AFTER TURNING OFF THE CAR, IT RESET AND BEGAN FUNCTIONING. APPROXIMATELY A WEEK LATER IT HAPPENED ONCE MORE AFTER STARTING THE CAR, AND ONCE AGAIN IT RESET AND WAS DRIVABLE. THIS IS A VERY SERIOUS CONDITION AND POSSIBLY DEADLY IF NOT CORRECTED. I DID RESEARCH AND FOUND THAT THERE ARE MANY, MANY INSTANCES OF THE SAME ISSUE WITH OTHER FORD PRODUCTS SUCH AS FUSIONS, EXPLORERS, LINCOLNS AND MANY OTHERS THAT DID HAVE A RECALL. WHY HAS THE FOCUS NOT BEEN RECALLED WITH THE SAME ISSUE. THIS SHOULD BE INVESTIGATED AND EXPEDITED TO MAKE THE FORD MOTOR COMPANY RESPONSIBLE FOR ANY REPAIRS AT THEIR COST AND A RECALL SHOULD BE ISSUED TO SAVE LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054465December 13, 2017
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED. THE CONTACT TURNED THE IGNITION OFF AND BACK ON, AND WAS ABLE TO DRIVE. THE DEALER (CROWN FORD, 555 CYPRESS AVE, REDDING, CA 96001) DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054620December 13, 2017
ENGINE, POWER TRAIN, SUSPENSION
ENGINE TENDS TO FALTER WHEN ACCELERATING. ENGINE TENDS TO HESITATE. SHUDDERING AND VIBRATION REGARDLESS OF WHETHER ON CITY STREET OR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus