Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11244364August 16, 2019
ELECTRICAL SYSTEM, STEERING
STEERING WHEEL WOULDN'T TURN AFTER STARTING UP MY 2012 FORD FOCUS SE. I TURNED THE CAR OFF AND BACK ON AGAIN, AND THE STEERING WHEEL TURNED AS IT SHOULD. HOWEVER, THE NEXT DAY IT DID IT AGAIN. I IMMEDIATELY TOOK IT INTO THE DEALERSHIP AND WAS INFORMED THE ELECTRONIC RACK AND PINION NEEDED TO BE REPLACED. THIS IS APPARENTLY A VERY COMMON ISSUE (THERE ARE HUNDREDS OF COMPLAINTS ON THE NHTSA WEBSITE), YET NO RECALL FROM FORD. DISCOURAGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244388August 16, 2019
ENGINE
ACCELERATING FROM A STOP, SUDDENLY CHECK ENGINE LIGHT CAME ON, ENGINE RPM'S RACE WITH NO VEHICLE SPEED INCREASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244116August 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM
FORD IS KNOWINGLY SELLING LEMON TRANSMISSIONS AND "FIXING" THEM. WHEN THE FIX ISNT WORKING THEN THE BLAME IS PLACED ON CONSUMER. THIS NEEDS TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244213August 15, 2019
POWER TRAIN
MY WARRANTY EXPIRED AND I AM STILL EXPERIENCING CONSTANT SHUDDERING AND STALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244279August 15, 2019
ENGINE, POWER TRAIN
CONSISTENT OIL LEAK; TRANSMISSION LAGGING ON SHIFTS WHEN STARTING OUT FROM STOPS; TRANSMISSION NOT SHIFTING PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243825August 14, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CAR SUDDENLY LOSES ALL POWER WHILE DRIVING DOWN THE ROAD AND COMPLETELY SHUTS DOWN, LOSES ALL POWER FOR ABOUT 15 MIN TO HOUR AND THE WILL SUDDENLY START UP AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243915August 14, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR HAS, SINCE THE TIME I BOUGHT IT, STUTTERED RANDOMLY WHEN ACCELERATING. THIS HAS CAUSED ISSUES WHERE MERGING INTO TRAFFIC FROM A STOP CAN BE UNRELIABLE, CAUSING ME TO FAIL TO ENTER TRAFFIC AT THE EXPECTED SPEED AND CAUSING INCREASED RISK FOR A COLLISION. I THINK IT MIGHT BE A TRANSMISSION, SINCE IT FEELS LIKE A GEAR IS SLIPPING. EVENTUALLY, THROUGH THE STUTTERING, I WILL GAIN ENOUGH SPEED TO WHERE IT STOPS BEING AN ISSUE. (POSSIBLY WHEN ENTERING THE NEXT GEAR)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243919August 14, 2019
POWER TRAIN
WHILE TRAVELING ON CITY STREETS AND ON THE INTERSTATE THE VEHICLE EXPERIENCES LOSS OF POWER, SHIFTING ISSUES AND INABILITY TO ACCELERATE IN TRAFFIC CREATING AN UNSAFE CONDITION WHILE TRAVELING ON ROADWAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244022August 14, 2019
ENGINE, UNKNOWN OR OTHER
HAD 2 ISSUES WITH DUAL-CLUTCH TRANSMISSION SINCE BUYING THE VEHICLE. CLUTCH WAS REPLACED ON MAY 13TH, 2019 FOR MY 2012 FORD FOCUS. I WAS STUCK ON THE HIGHWAY TWICE FOR THIS OCCURRENCE WITH THE VEHICLE JERKING WHILE IN MOTION THEN THE "CHECK ENGINE" LIGHT COMING ON AND THE CAR STALLING OUT. THE VEHICLE THEN CAME TO A STOP AND COULD NOT BE RESTARTED. THE COST OF THE REPAIR WAS 2667.46 DOLLARS TO REPLACE THE CLUTCH. THE PREVIOUS TIME WAS DUE TO A PROBLEM WITH THE TRANSMISSION CONTROL MODULE BUT WAS FIXED WITH NO ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243442August 13, 2019
UNKNOWN OR OTHER
MY TRANSMISSION HAS BEEN WORKED ON 3 TIMES NOW. IT'S BEEN A BURNT CLUTCH TWICE AND THE THIRD WAS A RECALL THEY FIXED ON THE TRANSMISSION. AND NOW FOR A 4TH TIME, I NEED TO TAKE MY CAR IN TO BE WORKED ON BECAUSE OF THE TRANSMISSION. MY CAR WON'T GO IN REVERSE. SOMETIMES IT WILL BEGIN TO GO FORWARD INSTEAD OF BACKWARDS. WHEN I PUT MY CAR IN REVERSE FROM PARK, I CAN HEAR THE GEARS GRIND. THE CAR SHUDDERS AND JERKS LIKE IT USUALLY DOES. BUT INSTEAD OF THE TRANSMISSION FAILURE LIGHT COMING LIKE IT DID THE FIRST THREE TIMES, NOW THE ENGINE LIGHT TURNS ON BUT I KNOW THIS IS THE TRANSMISSION BECAUSE IT'S HAPPENED 3 TIMES BEFORE. EACH TIME MY CAR HAS BROKE DOWN BECAUSE OF THE TRANSMISSION, I WAS ON POPULATED ROADS AND I COULD HAVE EASILY BEEN IN A CAR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243191August 12, 2019
STEERING
FAILURE OF THE ELECTRONIC POWER ASSISTED STEERING (EPAS). THE SYSTEM HAS TO BE REPLACED AT A COST OF $3K. THE STEERING COMPLETELY FAILED MAKING DRIVING NOT POSSIBLE. THE SYSTEM HAS BEEN GOING IN AN OUT OF SERVICE. UPON START UP IT WOULD NOT WORK AND THEN BEGIN WORKING A SHORT TIME LATER. FINALLY IT HAS COMPLETELY FAILED. THE FORD DEALER SAYS THAT ALTHOUGH THIS IS A KNOWN SAFETY DEFECT, IT IS NOT BEING RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243266August 12, 2019
POWER TRAIN
FOUR TRANSMISSION FIXES FOR CLUTCH ASSEMBLY DUE TO SHUDDERING AND ONE COMPLETE BREAKDOWN. ONE FIX FOR LOSING ACCELERATION WHILE TURNING LEFT AT TRAFFIC LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243308August 12, 2019
POWER TRAIN
2012 FOCUS TRANSMISSION - LOSS OF ENGAGEMENT WHILE DRIVING ON TO FREEWAY, SHIFTED INTO NEUTRAL CAUSING A NEAR ACCIDENT TOWED IN 3 TIMES FOR REPAIRS - AUTHORIZED FORD DEALER UNABLE TO REPAIR TRANSMISSION - FILED TWO CLAIMS WITH FORD MOTOR CO -THE LETTER WE RECEIVED AT TIME OF PURCHASE DATED AUGUST 2014 STATED " WE ARE COMMITTED TO BUILDING HIGH QUALITY, DEPENDABLE PRODUCTS". THIS IS A WELL DOCUMENTED DEFECTIVE TRANSMISSION AND FORD IS DENYING ANY ASSISTANCE! OUR FOCUS IS CANNOT BE REPAIRED AND HAS BEEN AT LARRY MILLER FORD FOR 8 MONTHS. PLEASE HOLD FORD ACCOUNTABLE AND ISSUE A RECALL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242952August 10, 2019
ENGINE
MY TRANSMISSION ORE SLIPPING IN FIRST GARE, I HAVE HAD IT IN THE SHOP THREE TIMES, AFTER ABOUT THREE MONTHS IT START SLIPPING AGAIN. IT'S DOING IT NOW. PLEASE CHECK FOR ALL OF MY RECALL ARE COMPLETE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242649August 8, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO MATT BOWERS FORD (LOCATED AT 3724 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002, (504) 887-8410) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242337August 7, 2019
FUEL/PROPULSION SYSTEM
MY CAR WAS A LITTLE LESS THAN HALF FULL WITH GAS, WENT TO FILL IT UP BECAUSE I WAS TRAVELING ABOUT 45 MIN AWAY. AFTER I FILLED IT UP, TRIED TO START CAR AND WOULD NOT TURN OVER. TOOK SOMEONE ELSE'S CAR OUT OF TOWN, CAME BACK AND IT TURNED ON FINE. THEN EVERYTIME I WOULD GET GAS, IT WOULD NOT TURN OVER, WOULD HAVE TO PUMP THE GAS. LIVE WHERE I HAD TO PARK ON A HILL, ONCE I TRIED TO START THE CAR, WOULD NOT START. THE GAS WAS LOW, BUT NOT EMPTY. I HAD ENOUGH FOR THE CAR TO START BUT IT WON'T. SAW THERE WAS A RECALL WITH THESE EXACT SAME SYMPTOMS BUT SAID THAT MY VIN NUMBER WAS NOT EFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242193August 7, 2019
STEERING
POWER STEERING GETS VERY STIFF WHEN STARTING CAR. WAS INTERMITTENT BUT RECENTLY MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242289August 7, 2019
POWER TRAIN
THE TRANSMISSION SHUDDERS AND FREQUENTLY DOES NOT SHIFT PROPERLY (AUTOMATIC TRANSMISSION) AND HAS EVEN FAILED TO APPLY POWER WHEN PULLING INTO TRAFFIC RISKING A COLLISION BY NOT ACCELERATING PROPERLY. THE TRANSMISSION ALSO FAILED ONCE WHILE ON A HILL CAUSING ME TO ROLL BACKWARDS AND NEARLY CAUSED A COLLISION WITH THE VEHICLE BEHIND ME. AFTER I HIT THE BRAKES TO STOP THE REARWARD ROLL, I TRIED TO ACCELERATE AND THE ENGINE JUST REVVED UNTIL THE TRANSMISSION SLAMMED VIOLENTLY INTO GEAR. THESE ISSUES HAVE BEEN PRESENT FROM DAY ONE OF OWNING THIS VEHICLE BUT THE DEALERSHIP AND FORD INSISTED THAT THIS WAS HOW IT WAS SUPPOSED TO FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242003August 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO GEAR WHEN ATTEMPTING TO ACCELERATE. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V515000 (POWER TRAIN) REGARDING A STUCK CANISTER PURGE VALVE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL FOR THE SAME FAILURE. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT IN TWO WEEKS WITH TASCA AUTOMOTIVE GROUP (1300 PONTIAC AVE, CRANSTON, RI 02920, (800) 788-2114). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242029August 6, 2019
POWER TRAIN
WHENEVER WEATHER IS ABOVE 75 DEGREES, THE CHECK ENGINE LIGHT GOES ON AND THE VEHICLE STARTS GOING UP AND DOWN IN RPM, USUALLY GOING DOWN TO 500 RPM WHILE STATIONARY. AT RANDOM TIMES, IT WOULD GO UP TO 4000 RPM WITH JUST A SHORT ACCELERATION WHILE IN AN INTERSECTION. DURING ONE HOT DAY LAST SATURDAY (8/27/19), IT WAS ABOVE 85 DEGREES AND THE CAR WOULD NOT EVEN REVERSE WHEN I WAS AT A DEAD END OF BERKELEY. I HAD TO WAIT FOR MY CAR TO COOL DOWN BEFORE IT EVENTUALLY STARTED REVERSING AGAIN. I ALREADY HAD MY CLUTCH REPLACED 2 YEARS AGO DUE TO ANOTHER RECALL ON THE CAR, BUT NOW THIS CLUTCH HAS FAILED ME. I WENT TO THE FORD DEALERSHIP AND AFTER THEIR REPAIR SPECIALIST INSPECTED MY CAR (WHICH WILL COST ME $200), THEY CONFIRMED THE CLUTCH IS NO LONGER WORKING. MY 2012 FORD FOCUS IS OUT OF ITS 7 YEAR EXTENDED WARRANTY, SO THEY QUOTED ME $3,300 TO HAVE THIS CLUTCH REPLACED. I REFUSED TO PAY THIS AND THEY TOLD ME TO CALL THE FORD CUSTOMER RELATIONSHIP CENTER AT 1-800-392-3673. THEY SAID I CAN COMPLAIN, BUT THEY LIKELY WILL NOT HELP ME. THIS IS THE 4TH TIME I HAVE BEEN AT THIS DEALERSHIP FOR REPAIRS AND THE OTHER 3 TIMES WAS DUE TO A RECALL ISSUE. I SPOKE WITH THE CUSTOMER RELATIONSHIP CENTER AND EXPLAINED MY SITUATION. UNFORTUNATELY, THEY CANNOT REPAIR THIS CLUTCH FOR FREE SINCE ITS NO LONGER UNDER WARRANTY. WHAT THE CUSTOMER REP (APRIL) SUGGESTED TO DO WAS TO KEEP MY RECEIPTS FOR THE REPAIR AND HOPEFULLY FORD MIGHT COME WITH A RECALL WHERE THEY CAN REIMBURSE ME FOR THE REPAIRS. I WANTED TO ESCALATE MY COMPLAINT, BUT THEY SAID THEY WILL JUST TELL ME THE SAME RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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