Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11133109October 3, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 20 MPH, THE DRIVER SIDE SEAT BELT UNINTENTIONALLY UNLATCHED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 193,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132874October 2, 2018
STEERING
ABOUT 5 MONTHS AGO, UPON STARTING MY CAR AFTER BEING LEFT OVERNIGHT RECEIVED AN ERROR MESSAGE OF "STEERING ASSIST FAULT" AND THE STEERING WHEEL WAS INCREDIBLY DIFFICULT TO TURN. I TURNED IT OFF AND RESTARTED IT AND THE ERROR MESSAGE WAS GONE AND THE STEERING WAS NORMAL AGAIN. THIS WOULD HAPPEN AGAIN TWICE OVER THE NEXT 5 MONTHS BUT IT ALWAYS CORRECTED ITSELF ONCE I RESTARTED THE CAR. EARLIER THIS WEEK THE ERROR CAME ON AGAIN BUT WOULDN'T GO AWAY AND MY STEERING WHEEL WAS DIFFICULT TO TURN. WITH DIFFICULTY I WAS ABLE TO GET IT TO THE DEALERSHIP WHERE AFTER SEVERAL DAYS I WAS TOLD THE ENTIRE STEERING RACK NEEDED TO BE REPLACED. THIS CAR IS LESS THAN 5 YEARS OLD AND HAS JUST SHY OF 78,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132461October 1, 2018
POWER TRAIN
I HAVE HAD THIS CAR BACK TO THE DEALER SEVERAL TIMES. I BELIEVE ITS AT NUMBER 12 NOW. I'VE HAD THE TRANSMISSION CLUTCHES REPLACED 2 TIMES, PROGRAMMED SEVERAL TIMES AND THE DRIVER PREDICTOR COMPUTER TWO TIMES. THE DANGER OF THE PRODUCT STILL AFTER ALL THIS IS THAT WHEN I PULL ONTO THE ROAD IT JERKS, HESITATES AND AT TIMES LOSES POWER BEFORE SURGING FORWARD. IT CAN BE WHILE I'M STARTING OUT AT A RED LIGHT OR PULLING OUT ONTO MAIN 70 MILE AN HOUR HIGHWAY. AT ONE TIME WHEN DRIVER PREDICTOR WENT OUT, IT STALLED ON THE MAIN HIGHWAY AND I HAD TO DRIFT INTO THE PARKING LOT WITH A LOCKED UP STEERING WHEEL. I LIVE IN A SMALL COMMUNITY AND THERE ARE 3 OTHER RESIDENTS THAT HAVE HAD THE SAME PROBLEM. I TRANSPORT MY GRANDCHILDREN IN THIS AUTO AND I LACK CONFIDENCE EVERY TIME I PULL OUT. THIS IS AN EXTREME HAZARD AND FORD CAN'T SEEM TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132078September 28, 2018
FUEL/PROPULSION SYSTEM
WHILE DRIVING HOME FROM A VACATION IN FLORIDA ON 9-15-18 (SATURDAY), I WAS DRIVING I75N IN THE THIRD OF FOUR LANES GOING 75-80 MPH. SUDDENLY MY CAR SLOWED DOWN ABRUPTLY, I HELD THE GAS PEDAL TO THE FLOOR BUT THE CAR CONTINUED TO LOSE SPEED. I QUICKLY TURNED ON MY EMERGENCY FLASHERS AND TURN SIGNAL TO GET OVER TWO LANES INTO THE BERM. THANKFULLY I WAS NOT HIT BY THE 80 MPH TRAFFIC SPEEDING BY. ONCE IN THE BERM, THE CAR JUST DIED. IT WOULD NOT TURN ON AGAIN. MY LIGHTS ALL ILLUMINATED, THE GAS LIGHT, THE BATTERY LIGHT, THE SEATBELT LIGHT AND THE OIL LIGHT, A CLICKING NOISE WAS ALSO HEARD. IT WAS 95 DEGREES THAT DAY IN FLORIDA AND I WAS TRAVELING WITH MY SISTER AND MY THREE DOGS. MY DOGS ARE FLAT FACED DOGS WHO CANNOT TOLERATE HEAT. THEY QUICKLY DECLINED AND WERE IN THE PROCESS OF HEAT STROKE AS WE WERE WAITING FOR HELP TO ARRIVE FOR US. WE DID EVERYTHING POSSIBLE TO KEEP THEM COOL WITHOUT THE AIR CONDITIONING WORKING, BUT IT WAS FAILING. WE DID MANAGED TO GET HELP FROM A SEMI TRUCK DRIVER WHO ALLOWED US TO SIT IN HIS AIR CONDITIONED CAB, FINALLY THE DOGS WERE SAFE. WE WAITED FOR THE STATE HWY PATROL AND THE TOW TRUCK. THE TOW TRUCK TOWED MY CAR TO A REPAIR SHOP ABOUT 25 MINUTES AWAY. THE REPAIR SHOP WAS NOT OPEN UNTIL THE FOLLOWING DAY SO WE WERE FORCED TO GET A HOTEL ROOM FOR THE NIGHT. SUNDAY AT NOON, THEY OPENED. TWO AND 1/2 HOURS LATER, THEY CALLED ME TO TELL ME I HAD SIMPLY RUN OUT OF GAS. MY CAR'S GAUGES TOLD ME THAT I HAD 45 MILES TO EMPTY AND 1/4 TANK OF GAS IN THE VEHICLE, SO OBVIOUSLY THIS WAS NOT CORRECT. WE WERE TERRIFIED AND WERE PUT INTO A VERY DANGEROUS SITUATION. WE ALL COULD HAVE DIED WHEN THE CAR STOPPED IN TRAFFIC AND MY PETS FROM THE HEAT. A RECALL NEEDS TO BE MADE ON THIS PROBLEM AS I HAVE READ MANY ACCOUNTS OF OTHERS WHO HAVE LIVED THROUGH IT AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130951September 24, 2018
POWER TRAIN, STEERING
BOUGHT THIS CAR - HAD LESS THAN 2 YEARS AND THE TRANSMISSION FAILED TWICE. THE TRANSMISSION ISSUES WERE COVERED UNDER A RECALL. STEERING ASSIST FAULT/MALFUNCTION WAS HAPPENING. YOU'D SHUT THE CAR OFF AND TURN IT BACK ON AND IT WOULD FIX ITSELF. THE STEERING ASSIST FAULT COME ONE WHILE MY DAUGHTER WAS DRIVING AND SHE COULD NO LONGER STEER THE VEHICLE. THANK GOD SHE WASN'T INVOLVED IN A CAR ACCIDENT AND WAS CLOSE TO OUR HOUSE. THIS SEEMS TO BE A WELL-KNOWN DEFECT IN THE FORD CARS AND FORD IS OFFERING NO HELP TO FIX THE ISSUES. THEY ARE GOING TO GET SUED BECAUSE, SADLY, THIS DEFECT IS GOING TO END UP KILLING SOMEONE. THEY ARE LUCKY MY DAUGHTER WASN'T HURT. THIS STEERING ISSUE SHOULD BE RECALLED. LIVES ARE AT RISK AND NO ONE SEEMS TO CARE (ESPECIALLY FORD!). NOW FORD WANTS $2,500 TO FIX THIS DEFECT. I DON'T THINK SO! FORD WILL NOT GET ANOTHER RED CENT FROM ME, EVER! THEIR STEERING DEFECT COULD HAVE COST MY DAUGHTER HER LIFE! I'M READY FOR A CLASS ACTION LAWSUIT. I'M READY TO FIGHT! WHAT IS IT GOING TO TAKE TO GET THIS DEFECT RECALLED? AN INNOCENT LIFE, MAYBE TWO? WHAT? EVERYONE IS PUT ON NOTICE THAT THERE IS A SERIOUS MALFUNCTION WITH THIS CAR AND I KNOW FORD ALREADY KNOWS ABOUT IT. THEY'VE HAD ISSUES WITH STEERING IN THEIR OTHER VEHICLES THAT HAVE BEEN RECALLED AND THEY'VE HAD 100S+ (IF NOT MORE) OF COMPLAINTS WITH THIS VEHICLE IN PARTICULAR REGARDING THE STEERING. FORD TURNING A BLIND EYE IS COMPLETELY UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129980September 17, 2018
STEERING
STEERING STARTED OFF STIFF. WHEN STARTING CAR HAD TO TURN WHEEL TO RIGHT FOR IT TO START WITHOUT FAILING. THEN JUST FROZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129325September 13, 2018
POWER TRAIN
THE VEHICLE WAS IN MOTION, ON A HIGHWAY WHEN THE VEHICLE JUTTED. LATER, ON A COUNTRY ROAD THE TRANSMISSION FAILURE NOTIFICATION POPPED UP. WHEN SITTING IN A DRIVE THRU A HILL START ASSIST MODE NOT AVAILABLE NOTIFICATION POPPED UP AND THE VEHICLE WOULD NOT MOVE. IT WAS AS IF THE VEHICLE COULD NOT SWITCH GEARS. I HAD TO RESTART MY CAR FOR IT TO MOVE. THIS HAPPENED AGAIN WHEN I HAD TO STOP AGAIN AND I HAD TO TURN MY CAR OFF AND ON A COUPLE TIMES BEFORE I COULD GET MY CAR TO MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128448September 10, 2018
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 5-10 MPH, THE STEERING WHEEL FELT STIFF AND THE POWER ASSIST FAILURE MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO TOM PECK FORD (13900 AUTOMALL DR, HUNTLEY, IL 60142, (877) 841-2409) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 15742314. THE FAILURE MILEAGE WAS 58,000. **TR CONSUMER STATED IT OCCURRED 3X IN 2 MONTHS. UPDATED 11/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128282September 8, 2018
FUEL/PROPULSION SYSTEM
THIS IS A TRANSMISSION ISSUE. THESE TRANSMISSIONS ARE DANGEROUS AND PUT ME AT RISK DRIVING THIS CAR. SOMETHING HAS TO BE DONE ABOUT THESE TRANSMISSIONS. IT'S UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128298September 8, 2018
ENGINE
THE CAR SHUTTERS WHEN ACCELERATING (NOTABLY AFTER MAKING A TURN). THE CAR WAS TAKEN TO PRIME FORD IN AUBURN, MA ON AUGUST 17TH, 2018 FOLLOWING A RECALL NOTICE FOR THIS CAR, WHERE THE VEHICLE OWNER WAS TOLD THERE WAS NOTHING WRONG WITH THE CAR AND NO FIX TO THE CAR WAS MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124747September 6, 2018
POWER TRAIN, ENGINE, TIRES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS EQUIPPED WITH GOODYEAR VIVA 3 TIRES, SIZE: 215/55R16 (NA). THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 30 MPH AND THE CHANGE ENGINE OIL WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT A WARNING MESSAGE ILLUMINATED, INDICATING THAT THE VEHICLE WOULD SHUT OFF IN FIVE MINUTES DUE TO OVERHEATING. FURTHERMORE, WHILE DRIVING BETWEEN 50 TO 70 MPH, THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO HERB CHAMBERS FORD OF WESTBOROUGH (310 TURNPIKE RD, WESTBOROUGH, MA 01581, (508) 366-8311) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET AND REPLACED AND THAT THE TIRES WERE BALD. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE FAILURE MILEAGE WAS 97,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124476September 5, 2018
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. AFTER STARTING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE POWER STEERING SENSOR ALSO ILLUMINATED. IN ADDITION, WHILE DRIVING, THE TRANSMISSION MALFUNCTIONED AND CAUSED THE VEHICLE TO HESITATE WHEN ACCELERATING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (COUGHLIN FORD, 24001 U.S. RT. 23 SOUTH, CIRCLEVILLE OH) WHERE IT WAS DIAGNOSED THAT BOTH THE TRANSMISSION AND STEERING COLUMN WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 106,000. *TT CONSUMER STATED CAR HAD ISSUES WITH CLUTCH SINCE IT WAS BOUGHT. UPDATED 11/26/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124255September 4, 2018
FUEL/PROPULSION SYSTEM
VEHICLE RUNS ROUGH AND STALLS AT IDLE AND LOW SPEEDS. DEALERSHIP STATES THAT FUEL TANK IS COLLAPSING DUE TO DEFECTIVE PURGE VALVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123897August 31, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
VEHICLE COMPLETELY DIED WHILE DRIVING. REPLACED BATTERY VEHICLE STARTS BUT SHUTS RIGHT OFF ON ITS OWN. VEHICLE ALSO STARTED ON ITS OWN WITH KEYS JUST IN THE ON POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122695August 27, 2018
POWER TRAIN
WHILE DRIVING ON HIGHWAY AT 65-70MPH, TRANSMISSION DOWNSHIFTED FROM 6TH GEAR TO 3RD THEN TO 1ST, FOLLOWED BY FREE SPUN IN NEUTRAL. VEHICLE WAS NEARLY HIT BY SEVERAL VEHICLES DUE TO EXTREME DECELERATION DURING RUSH HOUR TRAFFIC. LUCKILY WE WE ARE ABLE TO GET SAFELY OFF THE HIGHWAY WITHOUT BEING INJURED. VEHICLE EXPERIENCE WARNING INDICATORS FOR TRANSMISSION FAILURE, HILL START FAILURE, PARKING ASSIST FAILURE, AND SERVICE ENGINE SOON LIGHT. ATTEMPTED RESTART DID NOT CLEAR AND WARNINGS AND CAR WOULD NO LONGER SHIFT INTO ANY GEARS. VEHICLE WAS SUBSEQUENTLY TOWED TO NEAREST DEALER. THE TRANSMISSION HAS BEEN REPAIRED/SERVICED 3 PREVIOUS TIMES BY THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121322August 21, 2018
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING (EPS) FAILED TO FUNCTION. ALSO, THE "STEERING ASSIST FAILED" MESSAGE FLASHED AND THE STEERING WHEEL BECAME EXTREMELY TIGHT WHILE ATTEMPTING TO TURN LEFT OR RIGHT. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER ISSUED TWO TSBS FOR THE STEERING, BUT THERE WAS NO EPS RECALL FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SUGGESTED THAT THE VEHICLE BE TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. **TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121092August 20, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHUTTERED WHILE ACCELERATING. ADDITIONALLY, WHEN THE KEY WAS REMOVED FROM THE IGNITION, THE VEHICLE CONTINUED TO RUN AND FAILED TO SHUT OFF. IN ADDITION, THE GEAR SHIFTER FAILED TO MOVE OUT OF GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (TITUS-WILL FORD, 3606 S SPRAGUE AVE, TACOMA, WA 98409, 888-600-9734), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 28,558. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121171August 20, 2018
UNKNOWN OR OTHER
DRIVING TO WORK MY DOOR (DRIVER) SUDDENLY FLEW OPEN WHILE I WAS TURNING ONTO HARRISON DR. CORNER OF PATRICK AND COULD HAVE CAUSED AN ACCIDENT THROUGH THE SUDDENNESS. I REMEMBER FEELING UNABLE TO REACT OR THINK OF THE RIGHT THING TO DO, AS IF IN A PANIK. I HAVE TRIED TO GET AN APPOINTMENT FOR REPAIR BUT EVERY FORD AND LINCOLN DEALER HERE IN LAS VEGAS NEVADA ARE HOPELESSLY BOOKED INTO THE FUTURE FOR 2 WEEKS. I CAN'T WAIT THAT LONG. THE CAR IS INOPERABLE IN THIS CONDITION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120695August 17, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE VEHICLE WAS IN MOTION, IT SHUTTERED EXTENSIVELY. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AND SLOWED DOWN WITH A DRASTIC REDUCTION IN SPEED NUMEROUS TIMES WITHOUT WARNING. CAPITAL FORD (4900 CAPITAL BLVD, RALEIGH, NC 27616, 919-878-4884, (877) 659-2496) STATED THAT IT MAY TAKE A MONTH AND A WEEK BEFORE THE REMEDY AND PART WOULD BECOME AVAILABLE. THE DIAGNOSIS WAS UNAVAILABLE. THE DEALER ADVISED THE CONTACT TO EITHER REPAIR THE VEHICLE OR TRADE IT IN BECAUSE THEY HAD LIMITED TECHNICIANS AVAILABLE. THE DEALER STATED THAT THEY MAY SERVICE THE VEHICLE WITH A WARRANTY EXTENSION. THE MANUFACTURER ISSUED 35 TSBS ON THE POWER TRAIN AND 2 TSBS ON THE VEHICLE SPEED CONTROL. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN), WHICH AFFECTED THE 2012 TO 2016 MODELS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED FOR THE DEALER TO DIAGNOSE AND REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120750August 17, 2018
POWER TRAIN
I PULLED OUT INTO TRAFFIC AND MY TRANSMISSION STOPPED WORKING. COULDN'T EVEN PULL OFF THE ROAD. ENDED UP PUSHING IT TO THE SIDE OF THE ROAD AND THE POLICE CALLED A TOW TRUCK. TOW COST ME $140.00 TO HAVE IT TOWED TO A FORD GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus