Ford Focus Complaints (2003)

977 consumer complaints on file.

#10040797September 26, 2003
SUSPENSION:FRONT
WHILE DRIVING AT 75 MPH ABRUPTLY VEHICLE STARTED SWERVING FROM SIDE TO SIDE. THIS CAUSED LOSS OF CONTROL, VEHICLE SPUN AROUND, AND IMPACTED A GUARD RAIL. AS A RESULT, DRIVER SUSTAINED BACK AND HEAD INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10040550September 24, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING AT HIGHWAY SPEED VEHICLE SHUT DOWN. VEHICLE WAS TOWED TO FORD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041869September 23, 2003
ENGINE AND ENGINE COOLING:ENGINE
PROBLEMS WITH WATER IN VEHICLE'S ENGINE.*MR CONSUMER DROVE OVER A PUDDLE AND VEHICLE WAS SPLASHED ON BY ANOTHER VEHICLE IN THE OPPOSITE LANE. APPROX. 50 FEET FROM A TRAFFIC LIGHT, THE VEHICLE CUT OFF AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED. THE NEXT MORNING SOMEONE FROM THE SERVICE DEPT. STATED THE ENGINE WAS FLOODED AND NEEDED TO BE REPLACED AT $5000. THIS WASN'T COVERED BY THE WARRANTY. THE DEALER WOULDN'T OFFER A RENTAL VEHICLE SO THE CONSUMER FELT HE HAD NO CHOICE BUT TO HAVE THE WORK DONE. AN INDEPENDENT COURT CERTIFIED AUTO EXPERT STATED IN HIS OPINION THERE WAS A DESIGN DEFECT. THE VEHICLE WAS INCAPABLE OF BEING DRIVEN THROUGH PUDDLES DUE TO LOW AIR INTAKE. *PH *JB THE CONSUMER REQUESTED REIMBURSEMENT. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038792September 12, 2003
POWER TRAIN:MANUAL TRANSMISSION
I BOUGHT A 2003 FORD FOCUS LX ON 7/23/03. IT BROKE DOWN ON 8/18/03 IN SPRINGGOLD, GA. WITH A BROKEN AXLE AND A BROKEN TRANSMISSION. SALE FORD REPLACED THE AXLE AND TRANSMISSION AND WAS PICKED UP ON 8/26/03. IT HAD EXACTLY 725 MILES. ON 9/5/03 IT BROKE DOWN AGAIN WITH THE TRANSMISSION GETTING STUCK IN A FORWARD GEAR. IT HAD EXACTLY 1024 MILES. REMAINS IN THE SHOP TO THIS DAY. 9/12/03. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038793September 12, 2003
POWER TRAIN:MANUAL TRANSMISSION
REPLACED THE AXLE AND TRANSMISSION AND WAS PICKED UP ON 8/26/03. IT HAD EXACTLY 725 MILES. ON 9/5/03 IT BROKE DOWN AGAIN WITH THE TRANSMISSION GETTING STUCK IN A FORWARD GEAR. IT HAD EXACTLY 1024 MILES. REMAINS IN THE SHOP TO THIS DAY. 9/12/03. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038185September 4, 2003
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING BRAKES FAILED, CAUSING VEHICLE TO CRASH. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10036798August 28, 2003
AIR BAGS
I BOUGHT MY FIRST BRAND NEW CAR, 2003 FORD FOCUS! SINCE IT'S A BRAND NEW CAR, I EXPECTED IT TO BE FLAWLESS. HOWEVER, I WAS SO DISAPPOINTED WHEN WE FOUND RUST ON THE MUFFLER, THEN ON THE METAL FRAME IN THE DASHBOARD AREA. WE TALKED TO THE ASST. MGR (JAY PARKER) ON 8/24. I ASKED FOR THE GM, BUT HE SAID TO CALL MONDAY, 8/25 TO SEE IF HE'S IN. HE WAS IN ON MONDAY, BUT THEY HAD ME TALK TO ANOTHER PERSON, EDDIE SUZUI. HE SAID TO BRING THE CAR IN AND ASK FOR HIM. AS SOON AS WE GOT THERE, WE WERE TOLD TO BRING THE CAR TO THE SERVICE AREA, AND ROBERT ENRIQUES, THE SERVICE ADVISOR EXAMINED THE CAR, AND WENT THROUGH THE LIST OF PROBLEMS ABOUT THE CAR. HE DID SAY THE RUST ON THE MUFFLER IS JUST "SURFACE" RUST, BUT THE OTHER RUST IS "MORE THAN SURFACE RUST". I ASKED HIM WHY FORD SELLS CARS WITH RUST IN IT. HE JUST SHRUGGED HIS SHOULDERS AND SAID NOTHING. I TOLD HIM THAT I DIDN'T WANT THE CAR ANYMORE, SO I ASKED TO SEE THE GM. ROBERT SAID HE'LL GET THE GM, BUT A FEW MINUTES LATER, THE ASST. MGR CAME TO TALK TO US. BASICALLY, JAY CONFIRMED WHAT ROBERT ALREADY TOLD US, AND TRULY EMPHASIZED THAT THE CAR DOES HAVE SERIOUS RUST ON THE FRAME, AND THAT WE'RE NOT JUST IMAGINING IT! IT IS NOT JUST SURFACE RUST!ROBERT ENRIQUES TOOK PICTURES OF THE RUST AND SENT THEM TO DIGITAL IMAGING. ROBERT TOLD ME THAT MANUFACTURER WON'T TAKE THE CAR BACK. HE ALSO SAID THAT THE FORD SERVICE REP WILL BE HERE IN HAWAII ON 9/8, AND HE'LL SHOW THE PICTURES TO HIM THEN AND DECISION WILL BE MADE. I FINALLY GOT TO TALK TO THE GM (8/27), AND TOLD HIM ALL THE PROBLEMS WITH THE CAR. HE SAID HE'LL TAKE CARE OF THE RUST, AND ALL THE OTHER THINGS CAN BE TAKEN CARE OF, BUT THEY'RE ALL MINOR PROBLEMS. I DON'T THINK THEY ARE! NOT ON A BRAND NEW CAR! JAY PARKER TOLD US ON MONDAY, 8/25 THAT THIS BRAND NEW CAR DOES HAVE SOME SERIOUS RUSH, AND IF THE MANUFACTURER IS NOT GOING TO TAKE BACK THE CAR, I COULD GO FOR ARBITRATION. THIS CAR COULD BE CLASSIFIED AS A "LEMON" CAR. THANKS FOR YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037869August 27, 2003
STEERING, SUSPENSION
VEHICLE HAS BEEN TAKEN TO HAVE REPAIRS DONE THREE TIMES AND VIBRATION PROBLEMS HAS NOT BEEN RESOLVED.*MR THE CONSUMER EXPECTS FORD TO REPURCHASE THE VEHICLE UNDER THE PROVISIONS OF THE APPLICABLE LEMON LAW IN THE STATE OF MARYLAND, BECAUSE OF CONSISTENT PROBLEMS WITH THE VEHICLE. *CB THE CONSUMER STATED THE VEHICLE HAD A DEFECTIVE TIE ROD BUSHING, BEARING ASSEMBLY, AXLE SHAFT AND JOINT, FRONT END ALIGNMENTS AND NUMEROUS WHEEL AND TIRE ADJUSTMENTS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037730August 27, 2003
STRUCTURE:BODY:TRUNK LID
WHEN IT RAINED WATER LEAKED INSIDE THE TRUNK COMPARTMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033232August 21, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY 2000 FORD FOCUS WITH 70080 MILES SUFFERED ENGINE FAILUE WHILE AT HIGHWAY SPEED. THE ENGINE WILL NOT REMAIN RUNNING UNLESS THE ACCELLERATOR PEDAL IS HELD OFF OF IDLE. THE ENGINE WILL NOT CRANK AND STAY AT IDLE WITHOUT OPERATOR INTERVENTION. *AK THE UNIT HAS BEEN REMOVED FROM SERVICE PENDING REPAIR. THERE IS A RUMBLING SOUND FROM THE RIGHT FRONT OF THE VEHICLE AND THE STEERING WHEEL SHAKES (+-0.5" AT 3 HERTZ) WHEN AT 55MPH AND ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032792August 13, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE FAILURE;I WAS DRIVING IN HEAVY STOP AND GO TRAFFIC IN SEATTLE, WA. I WAS KEEPING ABOUT TWO CAR LENGTHS BEHIND OTHER CARS. THAT STRATEGY PROVED TO BE A MISTAKE BECAUSE A LARGE ONE TON DODGE VAN SCOOTED INTO THE GAP AHEAD OF ME. WE WERE GOING ABOUT TEN OR TWELVE MILES PER HOUR WHEN THE LARGE VAN SUDDENLY STOPPED. I HIT THE BRAKE PEDAL VERY HARD AND HELD IT TO THE STOP (FLOOR?) AND MY FORD FOCUS CONTINUED TO MOVE FORWARD ABOUT TWELVE FEET WITHOUT ANY FEEL OF SLOWING OR STOPPING. THE LARGE DODGE VAN AHEAD STOPPED ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032396August 7, 2003
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
CONSUMER STATES THAT WHILE DRIVING 25 MPH THROUGH A PUDDLE OF ABOUT 6", THE ENGINE DIED ON THE SPOT. CONSUMER HAD VEHICLE INSPECTED BY A CERTIFIED NEW YORK CAR INSPECTOR, WHO INFORMED CONSUMER THAT THE AIR INTAKE HOSE IS BELOW THE FRONT FENDER OF VEHICLE. THE MANUFACTURER AND THE DEALER HAS BEEN NOTIFIED AND NEITHER WILL CLAIM RESPONSIBILITY. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030842August 5, 2003
UNKNOWN OR OTHER
MY 2003 FOCUS STATION WAGON WILL VIOLENTLY SHAKE (THE ENTIRE CAR) AT SPEEDS ABOVE 55 - 60 MPH WHEN BOTH REAR WINDOWS ARE OPEN ALL THE WAY AND ALL OTHER WINDOWS SHUT, CAUSING THE DRIVER TO BECOME ALARMED AT HIGH SPEEDS. THIS SEEMS TO BE A DESIGN FLAW W/AIR FLOW, WHICH CAUSES THE ENTIRE CAR TO RESONATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031879August 1, 2003
SUSPENSION
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING ENGINE SHAKES AND VIBRATES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031882August 1, 2003
TIRES:TREAD/BELT
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING DRIVER SIDE TIRE HAS STRESS MARKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026446August 1, 2003
STRUCTURE
THE SUN'S REFLECTION ON THE DIAL SYSTEM MADE IT HARD TO SEE THE SPEEDOMETER. THE CONSUMER CONSIDERED THIS TO BE A SAFETY CONCERN. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030350July 29, 2003
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TRUNK LATCH FAILED TO WORK, UNABLE TO CLOSE TRUNK ONCE OPEN AND UNABLE TO OPEN TRUNK ONCE CLOSED. CAR WAS IN FOR SERVICE FOR THE 2ND TIME FOR THIS PROBLEM, ORDERING NEW TRUNK LATCH MECHANISM FROM FORD MOTOR COMPANY TO REPLACE. SERVICE DEPARTMENT STATED PART WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030013July 23, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029904July 22, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE SHUT DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025668July 8, 2003
AIR BAGS
THE ACCIDENT THAT TOOK PLACE ON 5/29/03 INVOLVED A 2003 FORD FOCUS STATION WAGON DRIVEN BY MY SON. THERE WAS IMPACT WHERE A PARKED CAR AND A TREE WAS INVOLVED,AND THE AIRBAGS DID NOT DEPLOY AT ALL. I THOUGHT AIRBAGS WERE A SAFETY FEATURE THAT SHOULD HELP PREVENT BODILY INJURIES. I WROT A LETTER TO FORD MOTOR COMPANY YET I HAVE RECEIVED NO RESPONSE TO THIS MATTER. I ALSO SPOKE TO ONE OF THEIR REPRESENTATIVES BY THE NAME OF "MARY" WHO WAS SUPPOSE TO BE GIVING THE INFORMATION TO THE ENGINEERING STAFF THAT HANDLES THESE TYPES OF PROBLEMS,"YET NO RESPONSE. WHEN THIS CAR WAS PURCHASED I DIDN'T EXPECT MECHANICAL FAILURE TO OCCUR. I'AM NOT PLEASED AT ALL THAT FORD MOTOR HAS NOT CONTACTED ME CONCERNING THIS MATTER. THE PEOPLE THAT WERE INJURED IN THE ACCIDENT ARE NOW SUING MY INSURANCE COMPANY AND MYSELF DUE TO THE ACCIDENT AND AIRBAGS NOT DEPLOYING AT THE TIME OF THE ACCIDENT. THEN WHEN SPEAKING TO THEIR REPRESENTATIVE SHE STATED IT WAS MY RESPONSIBILTY TO GET THE CAR OVER TO A FORD DEALER TO HAVE THE AIRBAGS INSPECTED,"I DONT'T THINK SO". I WILL NEVER BE ABLE TO DRIVE THIS VEHICLE DUE TO THE NATURE OF AIRBAG MECHANICAL FAILURE. MY CAR IS STILL IN THE SHOP AND I MYSELF REFUSE TO HAVE IT REPAIRED UNTIL FORD MOTOR COMPANY SENDS SOMEONE TO INSPECT THIS VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

← Back to Ford Focus