Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11287628December 7, 2019
POWER TRAIN
WE BOUGHT A 2014 FORD FOCUS NEW IN 01/2015. FROM DAY 1 THE TRANSMISSION GAVE US TROUBLE, IT WOULD HESITATE AND SHUTTER WHILE ACCELERATING CAUSING MANY CLOSE CALLS OF GETTING HIT WHILE IN HEAVY TRAFFIC. ON ONE OCCASION IT POP INTO NEUTRAL FOR A COUPLE SECONDS BEFORE MOVING. WE ARE AFRAID TO DRIVE THIS CAR BUT DON'T WANT TO BE RESPONSIBLE FOR SOMEONE ELSE'S DEATH IF WE SELL IT. WE GAVE UP ON THE DEALERSHIP WHERE WE BROUGHT IT IN NUMEROUS TIMES TRYING TO GET REPAIRED AND THEY WOULD TELL US THERE WAS NOTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287683December 7, 2019
POWER TRAIN
TYPICAL FORD FOCUS TRANSMISSION CLUTCH FAILURE. SHUDDERING, JERKING, ETC., IN INITIAL ACCELERATION. PURCHASED VEHICLE USED ON 9/2/17. TOOK IT IN TO DEALER FOR TRANSMISSION ISSUE ON 9/12/17. DEALER REPLACED CLUTCH, ACCORDING TO THE INVOICE, UNDER WARRANTY. VEHICLE STARTED HAVING SAME ISSUE, THOUGH VERY SLIGHT COMPARED TO FIRST TIME, AROUND 10/19. WENT TO DEALER MID-NOVEMBER 2019. WAS GIVEN APPOINTMENT FOR 12/3/19 FOR DEALER TO CHECK TRANSMISSION. PICKED UP VEHICLE ON 12/4/19. INVOICE STATES THEY REPLACED "SEAL ASY.-OIL 8138", "FLUID-TRANSM 5017", "CLUTCH ASY. 048090", "BRAKE CLEANER 21401". THEY ALSO PERFORMED THE RECALL REPAIR - "18S32 FUEL TANK DEFORMATION RECALL", AND, "18S32-A CHECK FOR AVAILABLE PCM SOFTWARE UPDATE, NO AVAILABLE SOFTWARE UPDATE, NO PARTS REPLACED." THE TRANSMISSION IS AN ONGOING ISSUE WITH THESE VEHICLES. WANTED TO SEND THIS TO NHTSA SO THERE IS A RECORD OF ANOTHER ONE. WILL UPDATE IN FUTURE SHOULD TRANNY FAIL AGAIN. STILL AWAITING A FORMAL RECALL ON THESE THINGS AS IT HAS BEEN A KNOWN ISSUE SINCE THE TRANNY WAS DESIGNED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287506December 6, 2019
POWER TRAIN
I BEGAN HAVING PROBLEMS WITH THE CHECK ENGINE LIGHT COMING ON. BEFORE I COULD GET IT DIAGNOSED I WAS ON THE ROAD GOING ABOUT 35 MILES PER HOUR WHEN I COMPLETELY LOST POWER. IT FELT AS IF THE TRANSMISSION HAD JUST SWITCH TO NEUTRAL AND I WAS GIVING GAS BUT GOING NOWHERE. I WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD PUT THE CAR IN PARK AND TURN IT OFF. WHEN I TURNED IT BACK ON I WAS ABLE TO PUT THE CAR IN DRIVE AND CARRY ON. A FEW DAYS LATER I WAS ON THE HIGHWAY GOING ALMOST 70 MILES PER HOUR WHEN I SUDDENLY COMPLETELY LOST POWER AGAIN. I WAS ABLE TO PULL OFF THE SIDE OF THE HIGHWAY BUT IT WAS FAIRLY TERRIFYING TO BE IN THE MIDDLE OF TRAFFIC AND ALL OF A SUDDEN NOT HAVE POWER. IT COULD HAVE BEEN DISASTROUS. I FINALLY GOT THE CAR RESTARTED AND TURNED AROUND AND WENT BACK HOME. DURING THIS TIME I RECEIVED A LETTER ABOUT A WARRANTY EXTENSION ALL THE TRANSMISSION CONTROL MODULE. I MADE AN APPOINTMENT WITH MY LOCAL FORD DEALER AND THEY CHANGED THE MODULE. I DROVE IT TO WORK AFTER A FEW DAYS AND HAD THE SAME ISSUE AGAIN. I WAS TOLD IT MUST BE A BA D MODULE SO THEY PUT IN A NEW 1. NOW HAVE ISSUES WITH THE CHECK ENGINE LIGHT COMING ON THAT CAN'T BE RESOLVED. THAT IS HOW THE TRANSMISSION ISSUES STARTED ORIGINALLY. I DON'T TRUST TO TAKE THIS CAR ON A TRIP. IT ONLY HAS ABOUT 68000 MILES ON IT BUT I HAVE LOST FAITH IN IT. WHAT IF MY DAUGHTER OR MY WIFE WERE DRIVING IT AND THIS HAPPENED. I CAN'T IMAGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287133December 5, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE ADDING FUEL TO THE VEHICLE, IT WOULD NOT START RIGHT AWAY. THE VEHICLE ALSO FELT AS IF IT WOULD STALL WHEN HAVING TO SLOW DOWN IN TRAFFIC. MALLOY FORD OF CHARLOTTESVILLE (2070 SEMINOLE TRAIL, CHARLOTTESVILLE, VA 22901, (434) 977-7960) DIAGNOSED THAT THE CANISTER PURGE VALVE FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL FOR THE CANISTER PURGE VALVE. THE MANUFACTURER STATED THE SAME AS THE DEALER AND OPENED A CASE TO QUALIFY FOR REIMBURSEMENT IF THE VEHICLE WERE INCLUDED IN A FUTURE RECALL. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287194December 5, 2019
POWER TRAIN
THE VEHICLE SHUTTERS WHEN SHIFTING GEARS AT LOW SPEED. OCCASIONALLY THE TRANSMISSION WILL HESITATE WHEN TAKEN OUT OF PARK INTO DRIVE. THE TRANSMISSION OVER HEATED WITHIN THE FIRST YEAR OF PURCHASED AND TOWED TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287193December 5, 2019
POWER TRAIN
HAD TO HAVE 4 OR 5 DIFFERENT TRANSMISSION SERVICES DONE UNDER WARRANTY TO RESOLVE HARSH SHIFTING, ERRATIC SHIFTING, BUCKING ETC. INLUDING TOTAL CLUTCH REBUILDS, SOFTWARE FLASHES, AND TOTAL TCM REPLACEMENT AND THE ISSUE IS STILL NOT RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286633December 3, 2019
POWER TRAIN
VEHICLE ALERT "STOP SAFELY NOW" CAME ON AND VEHICLE DEPOWERED WHILE IN MOTION, DRIVING STRAIGHT ON APPROXIMATELY 8/28/2019. PROBLEM REPEATED MULTIPLE TIMES WHEN VEHICLE WAS SUBSEQUENTLY STOPPED SAME DAY. SIMILAR TO PROBLEMS EXPLAINED IN NHTSA CAMPAIGN NUMBER: 13V-523. IN THE AFFECTED VEHICLES, A POWERTRAIN CONTROL MODULE SOFTWARE PROBLEM MAY RESULT IN A STALL-LIKE CONDITION. PROBLEM REPEATED ITSELF EACH TIME A START WAS ATTEMPTED 11/25-12/3/19, WHILE CAR WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286500December 2, 2019
STEERING
CAR RECEIVED A STEERING ASSIST DEFAULT SERVICE REQUIRED CODE. LEFT US WITH NI POWER STEERING. CAR ONLY HAS 50,000 MILES ON IT. WARRANTY EXPIRED DUE TO HAVING CAR OVER 6 YEARS. IRONICALLY THE WARRANTY EXPIRED THE SAME DAY THE POWER STEERING WENT OUT. DID NOT HAVE ANY ISSUES LIKE THIS UNTIL FORD MECHANICS WORKED ON THE TRANSMISSION RECALL A WEEK PRIOR AND THEN GOT THIS CODE THE VERY NEXT WEEK.CAR WAS STATIONARY IN A WALMART PARKING LOT. CODE IS CONTINUOUS ON CAR AND WE ARE NOW AFRAID TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283091December 1, 2019
POWER TRAIN
TOOK FORD FOCUS TO AN ESTIMATOR AT THE FORD DEALERSHIP TAYLOR FORD AND REPORTED A MAJOR TRANSMISSION ISSUE. THEY STATED ITS A FEE IN ADVANCE AND IT IS ONLY LOOKING INTO ONE ISSUE CALLED MODULE ONLY THE REST WOULD BE ON US INCLUDING FEE TO HAVE THIS ISSUE/ RECALL LOOKED AT. NOW WE HAVE NO TRANS AND HAVE BEEN TOLD THIS IS A REAL AND YET CONCEALED ISSUE BY FORD AND ALL THEIR EMPLOYEES ? WHAT THE HECK, WE WERE ALMOST KILLED ON THANKSGIVING AND VEHICLE WE WERE RIDING IN WOULD NOT SHIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283046November 30, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WILL NOT RECOGNIZE KEY AND THEY TRIED TO REPLACE THE BODY CONTROL MODULE AND NOW MY CAR IS JUST DEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283042November 30, 2019
POWER TRAIN
TRANSMISSION SLIPS FROM 1ST GEAR TO 2ND CREATING A DANGEROUS JERKY ACCELERATION. IT HAS ALMOST GOT ME REAR ENDED. IN TRAFFIC I WAS ACCELERATING AND IT WOULDN'T SHORT INTO SECOND CORRECTLY. WHEN IT DID IT SENT ME JERKING FORWARD WHEN TRAFFIC WAS STOPPING FORCING ME TO HIT THE BRAKES HARD AND CREATED A CHAIN REACTION WHICH THE CAR BEHIND ME NEARLY HIT ME. I WAS SENT A NOTICE STATING IT'S A KNOWN ISSUE AND FORD WOULD FIX IT AT NO COST. WHEN I BRING IT IN THEY ARE REFUSING TO FIX IT BECAUSE OF ITS BRANDED TITLE. THE NHTSA NEEDS TO MAKE THIS A MANDATORY SAFETY RECALL SO FORD WILL BE FORCED TO FIX THIS KNOWN ISSUE SO THEY CAN STOP WEASELING THEIR WAY OUT OF REPAIRS THAT ENDANGER CUSTOMERS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282891November 29, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR SLIPPED TO NEUTRAL WITHOUT ANY WARNING WHILE DRIVING 65 MPH. I WAS LUCKY THAT NO ONE WAS BEHIND ME OR I WOULD HAVE GOT REAR ENDED AND GET KILLED OR MAYBE THE OTHER DRIVER WOULD HAVE BEEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282608November 27, 2019
FUEL/PROPULSION SYSTEM
VEHICLE STALLS AND HAS HARD STARTS, CHECK ENGINE LIGHT, AN 'INACCURATE OR ERRATIC' FUEL GAUGE, AND LOSS OF POWER. RECALL WAS TO REPROGRAM THE ECM BUT DID NOT RESOLVE ISSUE. FORD DENYING TO PERFORM THE OTHER PART OF THE RECALL TO REPLACE THE CPV, GAS TANK, CHARCOAL CANISTER, AND FUEL DELIVERY MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282385November 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM
EVERYTIME I PUMP GAS IN MY CAR AND I TURN IT BACK ON , IT WANTS TO DIE IMMEDIATELY. ONE TIME IT TOOK ABOUT 5 TRIES BEFORE IT ACTUALLY WORKED. I HAD JUST GOTTEN THE RECALL DONE FOR THE FUEL TANK WHERE IT WAS REPROGRAMMED SO IT CAN DETECT AN ISSUE WITH THE CANISTER PURGE VALVE. AND NOW MY ENGINE HESITATES TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281996November 24, 2019
POWER TRAIN
VEHICLE LOSES POWER TO THE POINT OF ALMOST STALLING OUT, AND THEN SURGES FORWARD, SPINNING THE BACK TIRES. THIS HAPPENED ON A HILL, AND I WAS ALMOST HIT BY THE CAR BEHIND ME! THE RPM'S REV WAY UP AND THE ENGINE WON'T SHIFT. THE CAR SHUDDERS AND JERKS AND WON'T GET GOING UPON TAKE OFF. THIS HAPPENED SEVERAL TIMES AT AN INTERSECTION/STOP LIGHT, AND I AM AFRAID I AM GOING TO BE REAR ENDED. THE CAR WILL NOT GET GOING WHEN IT'S SUPPOSED TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281828November 22, 2019
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE FUEL PUMP AND REGULATOR FAILED AND CAUSED THE VEHICLE TO STALL WHILE DRIVING. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TOM DENCHEL FORD HERMISTON SALES & LEASING (555 S HWY 395, HERMISTON, OR 97838, (855) 878-9342) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND REGULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS STILL AT THE DEALER. THE CONTACT STATED THAT THE CLUTCH WAS REPLACED FOUR TIMES. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281843November 22, 2019
UNKNOWN OR OTHER
CHECK ENGINE LIGHT CAME ON. TOOK MY CAR TO TITUS WILL TO GET IT DIAGNOSED CAME BACK WITH CODE P0456 PART NUMBER BV67-9D289-B/BV6Z/9D289-R. AFTER DOING SOME INVESTIGATING TURNS OUT THERE WAS A RECALL ON THE ISSUE MY CAR WAS HAVING. MY CAR WAS IN SHOP IN MAY OF THIS YEAR FOR A CLUTCH REPLACEMENT. AT THE TIME THE ADVISOR AT THE DEALERSHIP LET ME KNOW THERE WAS A RECALL AND SAID IT WAS COMPLETED WITH NO FINDINGS AT THE TIME. WELL HERE WE ARE IN NOVEMBER AND MY CAR WAS HAVING ISSUES WITH THE RECALL PART. THE DEALERSHIP REACHED OUT TO FORD AND REQUESTED A REIMBURSEMENT AND THEY DECLINED STATING ONCE A RECALL IS CLOSED OUT THERE IS NO WAY TO REOPEN AND ISSUE A REFUND. MY CAR WAS STALLING AND HAVING A ROUGH IDLE AND NEEDED TO GET FIXED IMMEDIATELY SO I PAID FOR THE WORK TO GET DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281667November 21, 2019
UNKNOWN OR OTHER
I WANT TO KNOW IF ANYTHING IS BEING DONE ABOUT THE PROLIFERATION OF HIGH INTENSITY HEADLAMPS BOTH AT THE OEM AND THE AFTERMARKET LEVEL. THESE HEADLAMPS ARE BLINDING EVEN ON THE LOW BEAM LEVEL. TYPICALLY IN RURAL AREAS I HAVE TO WEAR SUNGLASSES TO AVOID BECOMING BLINDED BY ONCOMING VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279993November 14, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE SHUDDERED UPON ACCELERATION. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, INCLUDING JACK DEMMER FORD (734-721-2600, LOCATED AT 37300 MICHIGAN AVE, WAYNE, MI 48184) WHERE THE COMPUTER SOFTWARE WAS REPROGRAMMED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE CLUTCH ASSEMBLY WAS REPLACED. THE DEALER STATED THAT A CERTAIN AMOUNT OF SHUDDERING WAS NORMAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279555November 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THIS CAR IS STALLING STALLING CONSTANTLY . IT JUST GETS WORSE AS TIME GOES BY . ONCE IT GETS GOING AT A GOOD SPEED ITS FINE . YET WHEN U TAKE OFF OR PULL OUT IN TRAFFIC IT STALLS AND IS EXTREMELY DANGEROUS. I'VE HAD IT LOOKED AT BY 2 MECHANICS AND THEY SAY ITS A PROBLEM WITH THOSE MODEL CARS AND THERE ARE RECALLS ON SOME .. I WOULD LIKE TO KNOW IF ITS RECALLED ON THIS CAR BECAUSE I AM VERY AFRAID OF GETTING KILLED BECAUSE OF THE STALLING .. PLEASE HELP BEFORE THIS HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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