Ford Focus Complaints (2017)

907 consumer complaints on file.

#11109936July 6, 2018
POWER TRAIN
MY 2017 FORD FOCUS SE HAS A REALLY BAD HESITATION WHEN SHIFTING THROUGH GEARS, IT WILL ROLL BACKWARDS ON HILLS AFTER COMING TO A COMPLETE STOP. VERY HORRIBLE SHUDDERING AND VIBRATION IN FRONT END. CLUNKING AND CHATTERING WHEN DRIVING. SLOW RESPONSE WHEN ACCELERATING. I FEEL LIKE MY CAR HAS TO SEARCH FOR THE GEAR SOMETIMES. RPM WILL RISE AND LOWER WEIRDLY WHEN SHIFTING. THERE IS NO RECALL ON THIS PARTICULAR MODEL AND YEAR YET BUT I THINK THERE SHOULD BE JUST LIKE THE OLDER FOCUS'S. THIS WAS ALL IN MOTION UNDER NORMAL DRIVING CONDITIONS. I'VE TRIED TAKING TO DEALER BUT THEY SAY NO RECALL YET!!!! IT HAS BEEN HAPPENING FOR QUITE SOME TIME, FEELS TO GET WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105192July 2, 2018
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE), SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE THE VEHICLE WAS STATIONARY, THE CLUTCH PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. IN ORDER TO OPERATE THE VEHICLE, THE CLUTCH HAD TO BE MANUALLY PULLED BACK UP. THE VEHICLE WAS TAKEN TO KLABEN FORD LINCOLN, INC. (1089 W MAIN ST, KENT, OH 44240, (330) 673-3139) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER AND CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,026. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104764June 29, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE THE VEHICLE WAS IDLING, THE SUN ROOF SPONTANEOUSLY SHATTERED. THERE WERE NO INJURIES. THE FAILURE OCCURRED WITHOUT WARNING. BOB MAXEY FORD INC. (1833 E JEFFERSON AVE, DETROIT, MI) WAS CONTACTED, BUT DID NOT ASSIST SINCE THE SUN ROOF WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 14,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104811June 29, 2018
UNKNOWN OR OTHER
TRANSMISSION SLIPPING @ TAKE OFF,WHILE DRIVING. IT STALLED BETWEEN SPEED @ 18MPH AND 35MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102151June 15, 2018
POWER TRAIN
CAR HESITATES AND SHAKES AT ACCELERATION CAUSING RISK OF ACCIDENT. IT JUMPS WHEN GOING FROM A STOPPED OR SLOW POSITION TO GIVING IT GAS. IT WAS IN MOTION WHEN I TRIED TO PASS ANOTHER VEHICLE AND ANOTHER CAR WAS COMING HEAD ON. MY CAR WOULD NOT GO DUE TO THE ENGINE SHAKING. IT WILL DO THE SAME THING AT A STOP SIGN AND YOU GIVE IT THE SLIGHTEST AMOUNT OF GAS. WORSENS AS IT HEATS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097194May 22, 2018
POWER TRAIN
WHEN ATTEMPTING TO SHIFT INTO FIRST GEAR THE CLUTCH WAS DEPRESSED AND DID NOT RELEASE LEAVING THE CAR TO COAST TO A STOP IN NEUTRAL. THIS OCCURRED IN A PARKING LOT, WHILE TRAILING >5 MPH PULLING BACK ON THE CLUTCH DID NOT RELEASE IT AND VERTICAL WAS TOWED WITH IT STILL FULLY DEPRESSED . LUCKILY THIS ISSUED HAPPENED IN A SAFE LOCATION, BECAUSE THIS ISSUE RESULTED IN FULL LOSS OF POWER BEING SENT TO THE WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097269May 22, 2018
SERVICE BRAKES
THE REGENERATIVE BRAKE SYSTEM OCCASIONALLY CAUSES PROBLEMS WHEN ON BUMPY, SLIPPERY, OR UNEVEN PAVEMENT. THE BRAKES APPEAR TO LOCK-UP, OR "SKIP" WHEN ATTEMPTING TO STOP OR SLOW DOWN, CAUSING THE VEHICLE TO SLIDE FORWARD ABRUPTLY. I AM NOT SURE OF THE EXACT CAUSATION, HOWEVER I THINK IT MAY BE DUE TO THE CAR SWITCHING FROM REGENERATIVE TO FRICTION BRAKING. THIS FORM REQUIRES A DATE AND MILEAGE ENTRY, HOWEVER I WANT TO POINT OUT THAT THIS HAPPENS EVERY TIME I AM BRAKING ON LESS THAN PERFECT PAVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091407May 2, 2018
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. AFTER PULLING INTO HER OFFICE PARKING LOT, THE CONTACT SHIFTED THE GEAR INTO PARK AND TURNED OFF THE VEHICLE. SUDDENLY, THE VEHICLE BEGAN TO ROLL FORWARD AND STRUCK A STONE WALL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE SUSTAINED MINOR DAMAGE AND DID NOT NEED TO BE TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 16,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11090214April 26, 2018
POWER TRAIN
CLUTCH PEDAL STUCK TO THE FLOOR FOR THE SECOND TIME WHEN DRIVING. WAS DRIVING ABOUT 46 MPH AND SHIFTED TO 5TH GEAR AND THE CLUTCH WENT HALF WAY TO THE FLOOR WITHOUT RETURNING... TRIED TO PRESS IT IN AGAIN AND IT WENT ALL THE WAY TO THE FLOOR AND STAYED. HAD TO PULL OVER AND POP CAR OUT OF 5TH GEAR AND COULD NO LONGER MOVE AGAIN. HAVING CAR TOWED IN AND FORD WILL LOOK AT CAR FOR THE SECOND TIME. THIS WAS VERY DANGEROUS AGAIN BECAUSE CARS WERE BEHIND ME TAILGATING AND I COULD HAVE BEEN HIT WHEN PULLING OVER WITHOUT ANY POWER TO MOVE OUT OF THE WAY. PLEASE PLEASE CHECK INTO THIS ASAP. COUNTLESS OTHER FOCUS RS OWNERS HAVE HAD THE SAME ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089571April 23, 2018
POWER TRAIN
2017 FORD FOCUS SHUDDERS AND CLUNKS WHEN ACCELERATING FROM A STOP. CAR SHUDDERS SO HARD THAT IT FEELS LIKE TRANSMISSION IS FALLING OUT OF CAR. TOOK IT BACK TO BILL ESTES FORD WHERE I PURCHASED CAR AT 5000 MILES AND THEY KEPT IT FOR TWO DAYS AND SAID IT WAS NORMAL AND OPERATING WITHIN SPECIFICATIONS. CAR CONTINUED SHUDDERING PROBLEMS AND THEN I TOOK IT TO TOM WOOD FORD AND WAS TOLD IT WAS NORMAL AND TO JUST KEEP DRIVING IT. THEN TOOK IT TO DON HINDS FORD AND WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE ALL FOCUS MODELS HAVE THE PROBLEM. I THEN TOOK IT TO PEARSON FORD WITH ABOUT 10,000 MILES ON IT AND THEY REPROGRAMMED THE LEARNING MODULE. I WAS TOLD AGAIN THAT THEY ALL FOCUS HAVE THE PROBLEM AND THEIR OPTIONS TO FIX IT IS LIMITED BY FORD CORPORATE. CAR CONTINUED TO SHUDDER AND CLUNK ON ACCELERATING. TOOK IT BACK TO PEARSON FORD WITH 13000 MILES AND THEY REPROGRAMMED TRANSMISSION CONTROL, PCM AND ADAPTIVE LEARNING MODULE. CAR SHUDDERING WAS LESS FOR ABOUT 4 DAYS. NOW WITH 15000 MILES THE SHUDDERING AND CLUNKING IS WORSE THAN EVER AND SHUDDERING IS OCCURRING AT ACCELERATING FROM A STOP OR WHILE ACCELERATING AT HIGHWAY SPEED. THE PROBLEM SEEMS TO BE THAT THE DEALERS ARE BEING TOLD BY FORD CORPORATE TO SAY IT'S NORMAL TO SHUDDER AND CLUNK. CLASS ACTION SUIT FOR FORD FOCUS TRANSMISSION/CLUTCH PROBLEMS DID NOT INCLUDE 2017 MODELS ONLY UP TO 2016 EVEN THOUGH THE 2017 MODELS HAVE THE SAME TRANSMISSION/CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089313April 22, 2018
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
UNSAFE CONDITION: WHILE DRIVING AND ACCELERATING UPON SHIFTING THE ENGINE WILL CONTINUE TO ACCELERATE RIGHT TO THE REDLINE THERE IS NO CONTROL OF THE THROTTLE AT THIS POINT ALSO TRAVELING DOWN THE HIGHWAY I CAN STEP IN ON THE CLUTH AND RELEASE THE THROTTLE AND THE ENGINE WILL ACCELERATE OR MAINTAIN ITS RPM SPEED YOU CAN SHIRT TO NEUTRL AND COAST TO THE CURB AND IT WILL MAINTIN THE ENGINE SPEED WHEREVER IT DECIDES ON AGAIN THERE IS NO CONTROL OF THE THROTTLE I HAVE BEEN TO THE FORD DEALER TWICE NOW 1ST TIME THEY COULD NOT DUPLICATE SECOND TIME AGAIN THEY COULD NOT DUPLICATE THEY HANDED ME A SHEET STATING IT WAS NORMAL FOR THE ENGINE RPM TO MAINTAIN FOR A FEW SECONDS DURING SHIFT TO EASE THE SHIFTING AND MATCHING OF TRANSMISSION SPEED THIS IS AN UNSAFE CONDITION, WHEN YOU RELEASE THE THROTTE IT SHOULD CLOSE IMMEDIATLY AND RPM SHOULD RETURN TO BASE IDLE. I HAVE BEEN AN ASE CERTIFIED MASTER AUTO AND TRUCK TECHNICIAN FOR 33 YEARS. I HAVE SIT DOWN WITH THE SERVICE MANAGER AND THE GENERAL SALES MANAGER AND I DONT THINK FORD MOTOR COMPANY OR THE DEALER IS TAKING THIS MATTER SERIOUSLY SOMEONE IS GOING TO GET HURT HERE PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088509April 16, 2018
ENGINE
CLUTCH PEDAL LOSES PRESSURE/SPRING AND GOES TO FLOOR LEAVING VEHICLE IN GEAR AND VEHICLE STALLS WHEN DRIVING - DID THIS ON A HIGHWAY TWICE WHEN ATTEMPTING TO SHIFT GEARS. VERY DANGEROUS AS IT ALMOST CAUSED A BAD ACCIDENT ON THE HIGHWAY AT ALMOST 70MPH. VEHICLE LUCKY MADE IT TO THE SIDE OF THE ROAD COSTING IN AFTER STALLING WHEN CLUTCH WOULD NOT RETURN TO ITS NORMAL STATE. DEALERSHIP NOT ABLE TO REPRODUCE ISSUE BUT ISSUE IS INTERMITTENT AND I FEAR IT COULD CAUSE A SERIOUS ACCIDENT AS IT CAUSES THE CAR TO STALL WHEN THE CLUTCH GOES TO THE FLOOR AFTER LOSING PRESSURE ALL OF A SUDDEN WHEN VEHICLE IS STILL IN GEAR - IT WILL STALL OUT. SEEMS TO BE A POPULAR ISSUE AMONG MANY OTHER 2016-2017 FORD FOCUS RS VEHICLES. OTHERS REPORTED ISSUE WAS FINALLY RESOLVED BY REPLACING MASTER AND SLAVE CLUTCH CYLINDERS. SIMPLY BLEEDING LINES AND/OR REPLACING CLUTCH AND/OR FLYWHEEL DOES NOT RESOLVE ISSUE. FORD NEEDS TO RESEARCH AND ISSUE A RECALL ASAP AS THIS IS LIFE THREATENING BECAUSE THE VEHICLE WILL STALL OUT WHEN THIS OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081017March 23, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
STOPPED AT TRAFFIC SIGNAL, BEGAN ACCELERATION AND VEHICLE BECAME SLUGGISH AND CLUNKY, REVVED HIGH AND WOULD NOT SHIFT PROPERLY. SHIFTED IN AND OUT OF GEAR WITH PERIODS OF PROLONGED HESITATION. TRANSMISSION FAULT SERVICE NOW WARNING SOUND AND DISPLAY. CAME TO A STOP AT THE NEXT SIGNAL AND CAR LURCHED FORWARD IN SEVERAL JUMPING MOTIONS AND WAS DIFFICULT TO CONTROL BEFORE COMING TO A COMPLETE STOP. CAR HAS 5900 MILES WHEN THIS OCCURRED. CAR TOWED TO DEALER WHERE PURCHASED, SERVICE "CLEARED CODES, PERFORMED ADAPTIVE LEARN AND TEST DRIVE, CODE P2701-TCM STATES TO REMOVE CLUTCH AND INSPECT FOR WEAR" WHICH WAS NOT DONE. SERVICE FOUND VEHICLE NOW IS "OPERATING AS DESIGNED" AT THIS TIME. IF CODE RETURNS TECH WILL REMOVE CLUTCH FOR FURTHER DIAGNOSIS. PICKED UP VEHICLE AND WITHIN 20 MILES DRIVING SAME CODE RETURNED AND SYMPTOMS WERE WORSE THAN 1ST TIME, NOW WITH 5980 MILES ON VEHICLE. THE VEHICLE WAS IN MOTION WHEN THESE PROBLEMS OCCURRED AND WAS VERY DANGEROUS WHILE DRIVING AS THERE WAS NO CONTROL OVER ACCELERATION, SHIFTING OR STOPPING. VEHICLE WAS TOWED BACK TO THE DEALERSHIP FOR SERVICE AT TIME OF WRITING THIS DESCRIPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074123February 21, 2018
AIR BAGS
JANUARY 2018 I WAS STOPPED AT A RED LIGHT (SR 99- LAKE STEVENS, WA / SPEED LIMIT 55 MPH) WHEN I WAS REAR ENDED BY A HYUNDAI ELANTRA TRAVELING ABOUT 45 MPH, I WAS STRUCK FROM THE REAR AND PUSHED INTO THE CAR IN FRONT OF ME (NISSAN PATHFINDER). HOWEVER, MY AIRBAG DID NOT DEPLOY AFTER THE REAR (1ST) OR THE FRONT (2ND) IMPACT.THE DAMAGE TO MY VEHICLE WAS EXTENSIVE ($10K). AS A RESULT FROM THE ACCIDENT I AM CURRENTLY IN CARE FOR MULTIPLE DISC BULGES IN THE CERVICAL SPINE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11065568January 28, 2018
ENGINE
DRIVING CAR , CHECK ENGINE LIGHT CAME ON AT 5800 MILE, SCAN TOOL STATED CODE P0340 AND P0344, REPLACE CAM SENSOR. CLEAR CODES, DROVE CAR 3 DAYS 5980 MILE ,CHECK ENGINE FLASH COUPLE TIME AND STAY ON STARTED SMELL OIL AND SOUND LIKE IT WAS MISFIRING, SCAN IT AGAIN AND IT SAID CODE P0340 AND P0344, CALLED DEALER BOB BELL FORD GLEN BURNIE MD. TOLD ME NEXT OPENING FOR APPOINTMENT WOULD BE WEEK 1/2 , I SAID OK. TOOK CAR THERE, THEY CALLED AND SAID THERE A HOLE IN PISTON # 4 , NEED NEW ENGINE AND NOT COVER UNDER WARRANTY BECAUSE OF MODIFICATION, I ASK WHAT MODIFICATION AND THEY SAID CALL FORD MOTOR, WE DON'T HAVE ANY PAPER WORK. CALLED FORD MOTOR CUSTOMER SERVICE , THEY SAID CALL BOB BELL. COMPLETE RUN AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065569January 28, 2018
POWER TRAIN
DRIVING DOWN INTERSTATE 97 AT 65 MPH SHIFT TO 6 GEAR AND CLUTCH PETAL STUCK TO FLOOR, SMELL OF CLUTCH BURNING , PULLED TO SIDE OF ROAD TURNED CAR OFF. REACH DOWN AND TRY TO PULL CLUTCH PETAL BACK UP AND IT WOULD NOT COME BACK UP. WAITED 30 MIN, TRY AGAIN, COULD NOT PULL IT UP. CALL FOR TOW TRUCK.. CALL BOB BELL FORD SERVICE DEPT. THEY STATED IT A WEAR PART AND IT WAS NOT COVER BY WARRANTY, I TOLD THEM WITH ONLY 1896 MILES ON IT, THEY STATED AGAIN IT A WEAR PART. I CALL FORD CUSTERMER SERVICE AND THEY GAVE ME A COMPLAINT NUMBER AND GOT BACK WITH ME AND THEY SAID NOT COVERED IT A WEAR PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053864December 11, 2017
ENGINE
I BUY A 2017 FORD FOCUS SE. ON SEPTEMBER 2017 THE ENGINE LIGHTS TURN ON, I LEAVE THE CAR IN GREENFORD EAST COLONIAL TO FIXED. NOW ON DECEMBER THE ENGINE LIGHT TURNS ON AGAIN. I DON'T WANT A CAR THAT I HAVE TO LEAVE ON GUARANTEE TO FIXED THE ENGINE LIGHT. I DON'T WANT THIS LEMON CAR. I WANT THE RELEASE OF THIS CAR TO BUY OTHER BRAND NEW CAR. THE CAR RUNS , BUT IS A NEW CAR AND IT'S NOT SUPPOSED THAT HAPPEND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039921October 26, 2017
POWER TRAIN
CAR FAILS TO SHIFT INTO GEAR WHEN ACCELERATING, CAR WILL NOT 'GO' IN SOME INSTANCES WHEN THE GAS PEDAL IS PUSHED, 'GRINDING' NOISE COME FROM ENGINE WHEN SHIFTING GEARS, WILL HESITATE OR 'SHUDDER' WHEN YOU ACCELERATE, RPM'S WILL GO VERY HIGH IN THE 7000 RANGE BEFORE SHIFTING INTO GEAR, WILL FAIL TO GO INTO GEAR WHEN SHIFTING FROM REVERSE TO DRIVE AND CAR WILL CONTINUE TO ROLL BACKWARDS UNTIL YOU STOP AND IT FINALLY FINES A GEAR. HAVE PULLED OUT FROM A SPOTLIGHT, 4-WAY OR FROM A PARKING LOT AND CAR WOULD NOT GO. THIS HAS CAUSED US TO ALMOST BE REAR-ENDED SEVERAL TIMES. THIS HAS HAPPENED TO BOTH MY HUSBAND AND I. HAD TO PULL OVER ON THE SHOULDER OF AN ENTRANCE RAMP WHEN ATTEMPTING TO GET ON HIGHWAY BECAUSE THE CAR WOULD NOT SHIFT AND GO. THIS ISSUES ARE A HAZARD AND WE HAVE TAKEN IT IN 3 TIMES TO TWO DIFFERENT DEALERSHIPS AND THEIR RESPONSE IS THEY CAN'T DUPLICATE THE CONCERN. WE BOUGHT THE VEHICLE AT THE OF MARCH 2017 BRAND NEW AND IT HAS BEEN IN THE SHOP AND NOT IN OUR POSSESSION FOR A TOTAL OF 25 DAYS SO FAR. WE WILL NO LONGER PUT OUR CHILDREN IN THIS CAR FOR THE FEAR OF BEING INJURED OR KILLED. DEALERSHIP HAS NEVER PROVIDED US ANY TYPE OF PAPERWORK AND WE HAVE A CURRENT CASE WITH CORPORATE, BUT THEY REFUSE TO HELP IN ANY WAY UNTIL THEY GET A DIAGNOSIS OF SOME KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039629October 25, 2017
ENGINE
AS I AM DRIVING AND THE CAR WANTS TO SHIFT GEARS THE TRANSMISSION SLIPS A BIT. THERE IS A LAG FOR THE TURBO TO KICK IN. WHEN STOPPED AT A STOP LIGHT THE ENGINE TURNS OFF WHICH IS NORMAL, BUT WHEN YOU LET GO OF THE BRAKE FOR THE ENGINE TO START BACK UP, THE CAR JUMPS AS IT I JUST PUSHED THE GAS PEDDLE. THIS RECENTLY HAS STARTED TO HAPPEN. I BROUGHT THIS TO THE ATTENTION OF A DEALERSHIP WHERE MY CAR IS SERVICED BUT THEY CAN'T FIND THE ISSUE AS TO WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039162October 24, 2017
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE CAR ON I395 SOUTH, THE CAR SUDDENLY STALLED AND WOULDN'T NOT START BACK UP. HAD IT TOWED TO THE CLOSEST FORD DEALER AND IT TURNED OUT TO BE A FUEL BUMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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