Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11319822March 31, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I'VE NOT HAD A FUEL GAUGE SINCE MY 4TH WARRANTY REPAIR (TURBO REPLACEMENT TURNED CATASTROPHIC AND INCURRED WARRANTED ENGINE REPLACEMENT AS THEY BLEW IT IN SHOP AND HAD IT FOR ALMOST THREE MONTHS) AND I AM NOT HAPPY AT ALL. AND I AM NOW GONNA HAVE TO GO BACK AND GET IT FIXED AS THIS IS DANGEROUS FOR ME. I KEEP A GALLON OF FUEL I'N MY CAR, SO I'M BASICALLY HUFFING FUMES ALL THE DANG TIME IM IN MY CAR.. I MUST KEEP A GALLON OF FUEL IN THE CAR DUE TO THE SUDDEN STALLS AND THE SUBSEQUENT CRANK, WONT START ISSUES. UP UNTIL AFTER MY CAR WAS "REPAIRED".. I DIDN'T HAVE ISSUE UNTIL ID DONE RUN OUT OF FUEL AND OR RUN OUT OF OUTA FUEL AND STALLED IN MOST PRECARIOUS PLACES WHILST IN MOTION AND DRIVING DOWN THE ROAD. I'D RUN OUT OF FUEL AND MY CAR WOULD SPUTTER AND DIE. I'VE WALKED UP TO 12 MILES TO GET TO A GAS STATION LUCKILY. I AM NOT COOL WITH THIS [XXX] CAUSE I BOUGHT IT WITH LIL TO NO MILEAGE AND NEW OFF THE LOT.... [XXX] HAS A RING TO IT IF ANYONE COULD HELP... TO AN ERRATIC AT BEST CASE I'VE BEEN STRANDED WITH NO PHONE, NO FOOD NOR WATER AT LEAST THREE TIMES. AND THEY THINK I'M GONNA BRING IT IN FOR SERVICE AND ALLOW THEM TO SCREW ME OVER AGAIN? DON'T THINK I HAVE A LOT OF TRUST FOR FORD NO MO.... I HOPE THEY STOP PLAYING AROUND WITH PEOPLE'S LIVES AS SEEMINGLY EXPENDABLES AND WASTING OUR VALUABLE TIME AND MONEY. I'VE LOST A JOB FROM IT AND THAT'S NO JOKE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318800March 20, 2020
POWER TRAIN, STEERING
POWER STEERING HAS GOTTEN STIFFER IN THE LAST FEW DAYS. I BELIEVED IT MAY JUST BE FLUID BUT I CAME TO FIND OUT THE STEERING IS ELECTRIC ONCE THE CAR WOULD ABSOLUTELY NOT MOVE AFTER BEING PARKED. I AM GLAD IT DID NOT GO OUT WHILE DRIVING BECAUSE THE SYSTEM HAD BEGUN TO FAIL AS I WAS MAKING A 15 MINUTE COMMUTE. DEFINITELY WILL NEVER BUY A FORD AGAIN. THIS IS THE SECOND EXPENSIVE FIX I HAVE HAD TO ENDURE AND HAVE ONLY HAD THIS VEHICLE A LITTLE OVER 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318779March 20, 2020
POWER TRAIN, SUSPENSION, UNKNOWN OR OTHER
1. THE CAR HAS A REAL BAD POPPING IN THE FRONT END LIKE THE FRONT ENDS ABOUT TO JUST FALL OUT. ON ANY ROAD & BOTH STRAIGHT OR TURNING 2. TAKING OFF FROM A DEAD STOP FRONT END & THE TRANSMISSION TAKES A MINUTE FOR THEM BOTH TO CATCH & THE CAR GO ON ANY ROAD & BOTH STRAIGHT OR TURNING 3. THE CV AXEL POP WHEN TURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318488March 17, 2020
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT AT VEHICLE START-UP THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED IN THE MESSAGE CONSOLE. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO OPERATE. THE CONTACT RECURRED SEVERAL TIMES. THE VEHICLE WAS TURNED OFF AND BACK ON AND OPERATED AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318195March 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE SHUDDERED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CAPITAL FORD OF HILLSBOROUGH DEALER LOCATED AT 350 CHURTON ST, HILLSBOROUGH, NC 27278, WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE IN THE FUEL TANK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317748March 12, 2020
ENGINE, UNKNOWN OR OTHER
ON MONDAY MARCH 9TH AROUND 5PM MY CAR HAD STALLED WHILE TAKING A LEFT HAND TURN. IT TOOK ABOUT AN HOUR TO RE-START WITH KEY FOB. ON MARCH 9TH AT 11:30 PM TURNED OFF VEHICLE TO GO INTO A STORE AND WOULD NOT START FOR OVER 2 HOURS. I FOUND OUT THERE WAS A RECALL TO THIS VEHICLE TODAY ON 3/12/2020 I HAD PURCHASED THIS VEHICLE ON 01/06/2020 WITH OUT ANY KNOWLEDGE OF A RECALL. I WANT OUT OF THE VEHICLE AS IT IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317591March 11, 2020
POWER TRAIN
VEHICLE WAS TAKEN TO DEALER ON A RECALL FOR JERKING ,SHUDDERING 6 MONTHS AGO.I HAD NECK SURGERY 5 MONTHS AGO & VEHICLE AGAIN STARTED JERKING CAUSING ME PAIN TO THE EXTENT THAT I WILL TERMINATE INSURANCE & PARK VEHICLE UNTIL FORD CAN. PURCHASE OR FIX VEHICLE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317238March 10, 2020
POWER TRAIN
CAR JERKS AND STUTTERS COMING OUT OF A STOP AS SOON AS ACCELERATOR IS PRESSED ON DOES IT A FEW TIMES EVEN WHEN THE CAR IS COLD OR WARM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317031March 9, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WE PURCHASED THE VEHICLE IN 2016. WE IMMEDIATELY NOTICED THE PROBLEM WITH THE TRANSMISSION DURING ACCELERATION. WHEN YOU ACCELERATE THE CAR STUTTERS AND LAGS AND FEELS LIKE A STALL ON EVERY ACCELERATION. WE TOOK IT IN AND WAS TOLD THAT IS WAS THE ECONOMIC PART OF THE VEHICLE AND IT WAS SUPPOSE TO DO THAT. IT HAS NEVER BEEN BETTER NOR DID THEY EVER FIX IT UPON SERVICING. NOW WE LEARNED IT'S AN ISSUE WITH ALL FORD FOCUS FOR THESE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317051March 9, 2020
POWER TRAIN
AT AROUND 20K THE CAR STARTED JUMPING AND SHUDDERING FROM A STOP AND WOULD ALSO ACCELERATE AND THE RPM'S WOULD INCREASE ON ITS OWN WHILE ON THE HIGHWAY, VERY SCARY. I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY SAID THEY WOULD REPROGRAM THE COMPUTER.I TOOK IT BACK AT AROUND 40K AND THEY INSTALLED THE NEW TRANSMISSION, SO THEY SAY. I TOOK IT BACK AT JUST OVER 60K (AROUND 60,500) AND THEY SAID IT WAS A BAD TRANSMISSION AND IT WAS OUT OF WARRANTY AND WOULD COST AROUND $1,600 TO $1,800. THEY GAVE ME THE RUNAROUND AND I LEFT NEVER WANTING TO DO BUSINESS WITH THEM AGAIN. THE PROBLEM HAS INCREASED IN FREQUENCY TO THE POINT OF INSECURITY. MY ODOMETER IS AT ABOUT 118000. I DIDN'T HAVE THE MONEY TO FIX IT THEN AND I DON'T HAVE THE MONEY TO FIX IT NOW. WHAT ELSE CAN I DO? I'M AT WITS END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316925March 8, 2020
ELECTRICAL SYSTEM
THE RADIO/ SPEAKERS WILL LET OUT POPPING, CRACKLING, AND STATIC AT VERY LOUD VOLUME AT RANDOM TIMES THAT IS EXTREMELY FRIGHTENING AND CAN CAUSE THE DRIVER TO BECOME FRIGHTENED, SWERVE, OR LOSE CONTROL OF THE VEHICLE. THE ISSUE IS ONGOING AND HAPPENS SEVERAL TIMES WITHIN A SHORT TRIP. EVEN WITH THE RADIO COMPLETELY TURNED OFF THE SYSTEM WILL STILL MAKE THE SOUND. IT WILL DO THIS AT ANY SPEED, IN ANY GEAR. THIS IS A WIDESPREAD ISSUE, AS I HAVE SEEN MANY OTHERS ONLINE IN MY SEARCHES FOR A FIX COMPLAINING OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316662March 6, 2020
STEERING, UNKNOWN OR OTHER
THE CAR WAS DIFFICULT TO DRIVE FROM DAY ONE, HARD TO STEER AND KEEP ON THE ROAD, ALONG WITH THE TRANSMISSION PROBLEM, HAD IT CHECKED SEVERAL TIMES AND TOLD THERE WASN'T A PROBLEM WITH THE STEERING, THEN IT IT STARTED MAKING A GRINDING SOUND WHEN THE WHEEL WAS TURNED, KEPT GETTING WORSE UNTIL THE CAR WAS NOT DRIVE ABLE, AND IT WAS STORED. THE TRANSMISSION WAS RECALLED, BUT TOLD THE STEERING IS NOT. FORD SAYS IT NEEDS A NEW RACK AND PINON BUT IS NOW OUT OF WARRANTY, AS OUR COMPLAINT WE TURNED IN WHEN IT WAS UNDER WARRANTY HAD BEEN WIPED OUT, DUE TO A NEW COMPUTER SYSTEM. IT ONLY HAS 32,000 MILES ON IT, AND NOW THEY WANT $2200 TO REPLACE THE RACK AND PINON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316265March 5, 2020
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR SHUDDERS WHEN STARTING FROM A STEP POSITION TO AN ACCELERATED SPEED. EXAMPLE: SITTING AT A STOP LIGHT AND WHEN THE LIGHT TURNS TO GREEN AND GAS PEDAL APPLIED THE CAR SHUDDERS OR DOES NOT MOVE. WHEN IT DOESN'T MOVE FORWARD WHEN APPLYING THE GAS PEDAL IT FEELS AS THOUGH THE WHEELS ARE JUST SPINNING. AT OTHER TIMES THE CAR WILL AUTOMATICALLY JERK FORWARD WHEN NOT INTENDED. AT OTHER TIMES THE CAR DOESN'T MOVE FORWARD WHEN YOU APPLY GAS THE PEDAL. I HAVE HAD THE TRANSMISSION REPLACED 4 TIMES. I HAVE HAD SEVERAL SOFTWARE UPDATES. I HAVE HAD SEALS REPLACED. MILAGE AS TO DATE IS 31400
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316261March 5, 2020
POWER TRAIN
TRANSMISION R-CALL, DEALER KEEPS TELLING ME THAT THE TRANSMISION SUPPSED TO ACT SKIPPING AND BOUNCING BECAUSE IT HAS A DUAL CLUTCH WHEN GOING UP A HILL OR STARTING TO MOVE FROM STANDING STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316062March 4, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE ACCELERATING, WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO CLASSIC FORD LINCOLN LOCATED AT (8540 TYLER BLVD, MENTOR, OH 44060) HOWEVER, THE DEALER DECLINE TO PERFORM THE RECALL REPAIR DUE TO THE VEHICLE HAVING A SALVAGE TITLE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER HAD TO AUTHORIZE THE REPAIR FOR THE DEALER TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE HOWEVER, A DECISION WAS NOT REACHED AS TO HOW TO PROCEED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316165March 4, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE STOPPED AND ATTEMPTING TO ENTER THE VEHICLE, THE KEYFOB FAILED TO UNLOCK THE DOORS. THE CONTACT HAD TO MANUALLY UNLOCK THE DOORS USING THE KEYS. THE CONTACT ALSO WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS JUMP STARTED BUT WAS NOT DRIVABLE. THE VEHICLE WAS TOWED MULTIPLE TIMES TO CHENANGO SALES INC LOCATED AT 976 NY-12, GREENE, NY 13778, WHERE IT WAS DIAGNOSED WITH NEEDING BODY CONTROL MODULE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 78,713.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315765March 3, 2020
POWER TRAIN
THE TRANSMISSION LIGHT KEEPS SAYING THE TRANSMISSION IS HOT AND THE CAR STOPS AND YOU HAVE NO GAS POWER AT ALL. VERY DANGEROUS. MY DAUGHTER WAS IN 4 LANES OF TRAFFIC WHEN THE 2014 FORD FOCUS LOST ALL POWER. FORD KEEPS SAYING THEY CANNOT FIND ANYTHING WRONG. THIS CAR IS DANGEROUS AND NEEDS RECALLED IMMEDIATELY! THIS HAS HAPPENED TWICE AND TWO FORD DEALERS SAID THEY CANNOT FIND THE CAUSE. RIDICULOUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315944March 3, 2020
POWER TRAIN
I AM SUFFERING WITH THE KNOWN SHUDDIRING OF THE DPS6 TRANSMISSION. I AM NOW ON MY 3RD CLUTCH AND IT ISN'T A PERMANENT FIX. FORD CUSTOMER SERVICE REFUSED TO HELP OR ESCALATE TO SOMEONE WHO COULD HELP DEFRAY THE $2000 I JUST HAD TO PAY FOR A REPAIR WHICH WON'T PERMANENTLY FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315706March 2, 2020
ELECTRICAL SYSTEM
CAR EMITS LOUD (HURTING MY EARS) STATIC AND CRACKLING SOUNDS AT THE SPEAKERS HIGHEST VOLUME. THIS HAPPENS WHEN DRIVING AND EVEN WHEN THE KEY IS NOT IN THE IGNITION CAUSING BATTERY DRAINAGE. THE SOUND IS TERRIFYING AND WHEN IT RANDOMLY HAPPENS DRIVING IS STARTLING ENOUGH TO CREATE A JERK REACTION/JUMP THAT COULD EASILY CAUSE A DISTRACTION OR AN ACCIDENT AS A DIRECT RESULT. IT IS NOT JUST STATIC - IT IS SO FRIGHTENING AN LOUD ON MY EARS THAT MY EARS RING FOR A LONG TIME AFTER DRIVING AND I FEEL LIKE THE CAR IS PRETTY MUCH UNDRIVABLE WITHOUT EARPLUGS. NEARBY DRIVERS CAN EVEN HEAR IT WITH MY WINDOWS ALL UP. IT HAS BEEN MAKING POPPING SOUNDS FOR YEARS THAT ARE ALSO TERRIFYING, BUT NOW IT;S SO MUCH WORSE AND HAPPENS EVERYTIME I USE THE CAR. F I WERE TO PULL THE FUSE AND JUST NOT HAVE A RADIO, FORD TELLS ME IT WILL PREVENT ME FROM USING TEMPERATURE CONTROLS AND DOOR LOCKS. FORD SAYS WITHOUT LOOKING AT IT THAT IT WILL COST ME 1100 FOR EACH PART DISFUNCTIONING WHICH IS EITHER THE APIM OR THE AUDIO CONTROL MODULE OR BOTH BUT OF COURSE THEY WILL HAVE TO CHARGE ME TO FIGURE OUT WHICH PARTS NEED REPLACING. ANY SEARCH SHOWS THAT THIS IS HAPPENING CONSTANTLY TO ALL POOR FORD OWNERS. THIS HAPPENS DRIVING, PARKED, CAR ON/ NO KEY IN IGNITION
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11312135February 28, 2020
STEERING
RECENLTLY WITHOUT PRIOR NOTICE OF SYMPTOMS, MY FORD 2014 FORD FOCUS DISPLAYED STEERING ASSIST FAULT WHEN ATTEMPTING TO START THE CAR AND LEAVE THE OFFICE. THE CAR LOST ALL POWER STEERING. I SHUT OFF THE ENGINE, AND RESTARTED THE CAR. THE POWER STEERING WAS RESTORED AND I WAS ABLE TO MAKE IT HOME WITHOUT FURTHER ISSUE. THE CAR PERFOMED FINE FOR THE NEXT WEEK. THE FOLLOWING WEEK, THE CAR DISPLAYED THE SAME FAULT, BUT THIS TIME THE RESTART TRICK DID NOT WORK. I TRIED MANY OF THE SUPPOSED FIXES DISCUSSED ON THE INTERNET, BUT NONE OF THEM WORKED. I HAD TO HAVE THE CAR TOWED TO THE SHOP AS I WAS UNABLE TO DRIVE THE CAR. FURTHER INVESTIGATING ON THE INTERNET REVEALED NUMEROUS OTHER COMPLAINTS OF THIS SAME NATURE. I REACHED OUT TO FORD CUSTOMER SERVICE, AND WAS HUNG UP ON EACH TIME. THEY PEOPLE AT THE CALL CENTER ARE LIKE ROBOTS REPEATING THE SAME LINE OVER AND OVER REGARDLESS OF MY QUESTION. THEN THEY HUNG UP ON ME. I WAS MADE AWARE OF A SERVICE BULLETIN THAT WAS FOR PROBLEMS WITH THE STEERING ASSEMBLY, BUT APPARENTLY IT ONLY APPLIES TO A SMALL NUMBER OF VEHICLES. FORD CUSTOMER SERVICE IS A JOKE, AND THEY REFUSE TO TAKE RESPONSIBILITY FOR SELLING A FAULTY PRODUCT. I WILL NEVER BUY ANOTHER FORD VEHICLE. I HAVE BEEN QUOTED A REPAIR PRICE OF $2500 TO REPLACE THE RACK AND PINION SYSTEM, AS THE COMPONENT PARTS ARE UNAVAILABLE FOR PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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