Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11210015May 26, 2019
VISIBILITY/WIPER
WHILE DRIVING AT HIGHWAY SPEEDS IN THE RAIN, FRONT WIPERS STOPPED WORKING CAUSING VISIBILITY ISSUES. REAR WIPERS CONTINUED TO WORK CORRECTLY. AFTER PARKING, WE TRIED THE WIPERS AGAIN, STILL WOULD NOT WORK. TRIED WIPERS AGAIN LATER IN DAY IN A GARAGE, THEY STILL WOULD NOT WORK. CHECKED FUSE, FUSE IS STILL GOOD. SWAPPED FUSE WITH ANOTHER KNOWN WORKING FUSE, BOTH FUSES WORKED BUT WIPERS STILL DID NOT WORK. LATER WIPERS STARTED WORKING WITHOUT PROMPT, AGAIN CAUSING VISIBILITY ISSUES AS IT WAS NOT RAINING, BUT WOULD NOT SLOW DOWN OR TURN OFF. SHUT CAR OFF, REMOVED KEY FROM IGNITION AND WIPERS CONTINUED TO RUN UNTIL FUSE WAS PULLED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209630May 24, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AND ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 7 MPH, THE FRONT PASSENGER DOOR OPENED. THE CONTACT HAD TO STOP THE VEHICLE AND HAVE THE PASSENGER HOLD THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO SUNRISE FORD (5435 US-1, FT PIERCE, FL 34982) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED REPLACEMENT. THE CONTACT STATED THAT THE SAME DEALER REPLACED ALL FOUR DOOR LATCHES IN 2017 AS PART OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRENCE. THE VEHICLE WOULD HAVE TO BE REPAIRED AT THE CONTACT'S EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209471May 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 55 MPH, THE VEHICLE DECELERATED AND LOST POWER IN THE MIDDLE OF TRAFFIC. THE CONTACT COASTED THE VEHICLE OFF THE ROAD. IN ADDITION, THE VEHICLE LEAKED FUEL. ALSO, WHEN THE CONTACT FILLED UP THE FUEL TANK, THE FUEL TANK GAUGE WOULD NOT MOVE. CURRENTLY, THE VEHICLE WOULD NOT START AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED BILL NIGHT FORD (9607 S MEMORIAL DR, TULSA, OK 74133, (918) 526-2400), BUT THE DEALER WOULD NOT SCHEDULE A TOW TRUCK TO RETRIEVE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209514May 23, 2019
FUEL/PROPULSION SYSTEM
FIRST SIGN OF AN ISSUE WAS THE CHECK ENGINE LIGHT ILLUMINATING IN OCTOBER OF 2018. SHORTLY AFTER THE ENGINE RANDOMLY STARTED LOSING POWER AND SHUTTING DOWN COMPLETELY AT RANDOM INTERVALS. IT COULD EITHER BE WHILE DRIVING OR SITTING AT A STOP LIGHT. I GO TO ACCELERATE AND NOTICE THE ENGINE HAS SHUT OFF. THE CAR WILL FREQUENTLY BEHAVE AS IF IT HAS REDUCED POWER WHEN PUSHING THE ACCELERATOR PEDAL. THE RPMS OF THE CAR WILL ALSO RANDOMLY FLUCTUATE AS THE CAR IS STRUGGLING TO GET ENOUGH FUEL TO KEEP IT RUNNING WHICH ALSO BRINGS A VERY ROUGH IDLE. THE RPMS DO NOT CLIMB AS QUICKLY AND THE ENGINE HAS A LOW RUMBLE TO IT SOUNDING LIKE IT IS STRUGGLING. THIS IS ALSO ACCOMPANIED BY WHAT SOUNDS LIKE BACKFIRES COMING FROM THE EXHAUST. WHEN REFUELING AND PUTTING THE GAS PUMP INTO THE CAR THERE IS A LARGE HIGH PRESSURE RELEASE FROM THE GAS TANK. UPON TRYING TO RESTART THE CAR THE STARTER MOTOR HAS TO SPIN FOR AN EXTRA 5 SECONDS OR SO UNTIL THE ENGINE TURNS ON. WHEN IT DOES TURN ON IT SPUTTERS AND STRUGGLES TO GET TO A STABLE IDLE RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209303May 22, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER SIDE TAIL LIGHT IS OUT (BRAKE LIGHT BULB FAULT WARNING LIGHT IS ON). AFTER SEVERAL BULB CHANGES, THE BRAKE LIGHT EITHER DOES NOT COME ON OR IT BURNS OUT VERY QUICKLY. AN ON-LINE SEARCH REVEALED THAT THIS IS A COMMON PROBLEM AND FORD HAS DONE NOTHING ABOUT THIS SAFETY CONCERN. I DO NOT KNOW WHEN THIS PROBLEM FIRST STARTED BECAUSE IT MAY HAVE BEEN A LONG TIME BEFORE SOMEONE ELSE NOTICED IT AND ALERTED ME. THE PROBLEM IS PRESENT AS SOON AS THE KEY IS TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209316May 22, 2019
FUEL/PROPULSION SYSTEM
FORD HAS NOT ACTED ON THEIR RECALL (FORD RECALL #) 18S32, FOR OVER 7 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209390May 22, 2019
POWER TRAIN
THE CAR JERKS AND SHUTTERS WHEN TAKING OFF FROM A COMPLETE STOP. THIS IS WORSE WHEN THE A/C IS ON. WHEN ACCELERATING THE CAR WILL JERK BETWEEN SHIFTING GEARS CAUSING THE CAR TO MOVE SLOWER AT TAKE OFF WHICH HAS ALMOST CAUSED MULTIPLE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208766May 20, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEATS
ONE DAY WHILE FILLING CAR UP.. I NOTICED A FEW DROPS OF GAS ON THE GROUND AFTERWARDS. TODAY I WANTED TO ADD $8 TO MY GAS TANK. THE MOMENT I STARTED PUMPING THE GAS STARTED COMING OUT. I TRIED A FEW TIMES TO CONTINUE BUT I KEPT COMING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208852May 20, 2019
STEERING
POWER STEERING FAULT NUMEROUS TIMES AND CAR HAS TO BE SHUT OFF AND RESTARTED SOMETIMES MULTIPLE TIMES TO GET POWER STEERING TO WORK SO THE CAR IS DRIVEABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208526May 19, 2019
STEERING
MY 2013 FORD FOCUS HATCHBACK POWER STEERING STOP WORKING! THIS IS NOT GOOD BECAUSE NOW I HAVE NO CHOICE BUT TO HIT SOMETHING BECAUSE I CAN NO LONGER MANEUVER AROUND IT. THE CAR IS HARD TO STEER AND SHOULD NOT HAPPEN ON ANY VEHICLE! LUCKILY THIS HAPPENED HOURS AFTER GETTING HOME FROM WORK. NOW I HAVE TO DRIVE MY CAR LIKE THIS UNTIL I PAY IT OFF OR TRADE IT IN! THAT'S CRAZY AND I HAVE FOUND OUT THAT I AM NOT THE ONLY ONE THAT HAD THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208198May 17, 2019
POWER TRAIN
WHILE IN MOTION ON A HIGHWAY OR STREET, THE VEHICLE HESITATES AND SHUTTERS AS THOUGH THE TRANSMISSION ISN'T ENGAGING CORRECTLY, WHICH CAUSES THE VEHICLE TO EITHER ACCELERATE TOO QUICKLY OR NOT ACCELERATE AT ALL SOMETIMES AND WHILE STOPPED AT A TRAFFIC LIGHT THIS VEHICLE WILL AND DOES SHUTTER AND HESITATE TO GO FORWARD WHEN THE TRAFFIC LIGHT TURNS GREEN TO GO, WHICH IN TURN ALLOWS THE VEHICLE BEHIND IT TO ASSUME MY VEHICLE IS IN MOTION AT THE CORRECT SPEED FOR THEM TO FOLLOW WHEN IT IS NOT. I HAVE TO BE CAREFUL WHEN PULLING ONTO A HIGHWAY THAT THERE IS NO OTHER VEHICLES COMING FOR QUITE A DISTANCE SO I CAN PULL ONTO THE HIGHWAY SAFELY WITHOUT MY VEHICLE HESITATING TO GO FORWARD OR SHUTTERING, WHICH IS A HUGE SAFETY HAZARD FOR MYSELF AND MY PASSENGERS. THIS IS A VERY DANGEROUS SITUATION TO BE PUT IT, AND IT SCARES ME TO EVEN DRIVE THE CAR. THE CAR HAS ONLY 40,000 MILES ON IT AND SHOULD NEVER BE DOING THIS. I'VE HAD IT TO DIFFERENT REPAIR SHOPS TO SEE WHAT COULD BE WRONG AND EVERY ONE OF THEM HAVE TOLD ME TO CONTACT THE DEALERSHIP WHERE I PURCHASED IT, AND I'VE DONE THAT AND THEY SAY "THERES NOTHING THEY CAN DO, TO CONTACT YOU". I WOULD LIKE TO JUST TRADE IT OFF, BUT, I WOULD FEEL HORRIBLE IF SOMEONE ELSE GOT IT AND ENDED UP IN A SERIOUS/FATAL CAR ACCIDENT BECAUSE OF THIS ISSUE. PLEASE HELP ME FIGURE OUT WHAT IS GOING ON AND WHAT TO DO ABOUT IT. THERE HAS BEEN OTHER SIMILAR PROBLEMS WITH OTHER FORD FOCUS VEHICLES THAT HAVE BEEN RECALLED, BUT I'VE NOT RECEIVED A RECALL ON MINE AS OF YET AND I HONESTLY BELIEVE THAT SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS SERIOUSLY INJURED OR DIES DUE TO THIS MAJOR MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207809May 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE ACCELERATING FROM A STOP OR ATTEMPTING TO SWITCH LANES, THE VEHICLE HESITATED. THE FAILURE RECURRED AND THE VEHICLE SHUT DOWN, BUT LATER RESTARTED. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED HALL FORD ELIZABETH CITY AT 877-475-0723 (LOCATED AT 1310 N ROAD ST, ELIZABETH CITY, NC 27909) AND WAS INFORMED TO BRING THE VEHICLE TO THEIR FACILITY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CALLED, BUT THE REPRESENTATIVE WAS DIFFICULT TO UNDERSTAND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207458May 14, 2019
FUEL/PROPULSION SYSTEM
I AM HAVING AN ISSUE WITH FILLING MY CAR WITH GASOLINE. IT CAN TAKE ME UP TO 20 MINUTES TO PUT $10 WORTH OF GAS IN THE CAR. THE GAS NOZZLE CONSTANTLY WILL CLICK OFF WHEN I AM FILLING THE TANK. IT DOES NOT MATTER IF I AM DOING IT MANUALLY OR IF I SET THE GAS NOZZLE TO THE AUTOMATIC FEATURE. I HAVE TO CONTINUALLY DEPRESS THE NOZZLE TO FILL MY CAR AND IT CONSTANTLY CLICKS OFF. I HAVE TRIED DIFFERENT GAS STATIONS, AND I WILL TRY TO HOLD THE NOZZLE IN DIFFERENT WAY, BUT IT NEVER WORKS PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207512May 14, 2019
SERVICE BRAKES
I WAS DRIVING DOWN THE HIGHWAY WHEN MY VEHICLE STARTED LAGGING AND THE RPM WAS GOING UP TO 60. STOP AT RED LIGHT THE PASSENGER SIDE FRONT WHEEL CAUGHT A FIRE. BRAKE CALIBER LOCKED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11207592May 14, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
STALLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207392May 13, 2019
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, POWER TRAIN
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207172May 13, 2019
ENGINE, POWER TRAIN
WHEN ACCELERATING THE CAR MAKES A LOUD NOISE WHEN TRYING TO SHIFT AND HESITATES WHEN GIVING IT GAS. CAR WAS PURCHASED IN JAN 2019 AND HAD BEEN DOING THIS SINCE WE OWNED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207272May 13, 2019
POWER TRAIN
TRANSMISSION FAILS TO ENGAGE, SKIPS GEARS, ACCELERATOR DOES NOT MOVE CAR INITIALLY BUT WILL REV HIGH THEN ENGAGE. MULTIPLE REPAIR ATTEMPTS HAVE FAILED TO CORRECT THE SITUATION FROM REPLACED CLUTCH PLATES TO TCM REPLACEMENTS TO REPROGRAMS OF THE MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207056May 12, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SINCE IVE PURCHASED MY FORD FOCUS BACK IN 2013 I HAVE TAKEN THE CAR BACK TO FORD DEALERSHIP ON NUMEROUS OCCASIONS IN RELATION TO THE FAULTY TRANSMISSION AND ELECTRICAL ISSUES. ON MY 5TH ATTEMPT MY TRANSMISSION WAS REPLACED. THIS WAS AROUND THE END OF 2017 TO 2018. ON MAY 2ND 2019 I WAS DRIVING TO WORK AND AS SOON AS I TURNED ON THE CAR THE WINDSHEILD WIPERS STARTED TO GO OFF AND FOR SOME REASON I COULD NOT TURN THEM OFF. ONCE I ARRIVED ONTO MY WORK CAMPUS I TURNED THE CORNEE TO PARK MY CAR... WHEN ALL OF A SUDDEN MY CAR FLASHED AN ERROR MESSAGE ON MY DASH STATING THE FOLLOWING, " TRANSMISSION FAILURE REPAIR NOW". I CALMLY PARKED THE CAR AND WITHIN SECONDS OF TURNING OFF THE CAR I SEE SMOKE AND THEN FLAMES FROM THE BOTTOM OF MY ENGINE HOOD. I QUICKLY EXITED THE CAR ABD THE FLAMES GOT BIGGER AND BIGGER. THE FIRE DEPARTMENT WAS CALLED AND THE HAD TO SMASH THE BACK WINDOW DUE TO THE FLAMES THAT HAD OVER TAKEN THE FRONT OF THE CAR. UNFORTUNETLY MY CAR IS NOT A TOTAL LOSS. I WAS AT THE END OF MY CONTRACT AGREEMENT WITH FORD AND INLY HAVING TO PAY 6400 LEFT ON MY LOAN. IVE CALLED THEIR CUSTOMER SERVICE TO COMPLAIN AND SEE WHAT CAN BE DONE AND WAS TOLD I WOULD GET A LETTER IN 2 WEEKS BY THEIR LEGAL COUNCIL. THIS HAS CAUSED ME TO DELAY MY ENTRY INTO NURSING SCHOOL SINCE NOW I HAVE TO WORK TO HANDLE THE CAR THE NEW CAR I JUST HAD TO BUY. I NEED TRANSPORTATION FOR WORK AND FORD TOOK THAT FROM ME. IVE NOW SEEKED OUT A LAWYER TO SEE WHAT CAN BE DONE. WITH ALL THE TIMES I ASKED FOR HELP AND I ENDED UP SEEING MY CAR GO UP IN SMOKE. IM JUST SO THANKFUL I WAS ABLE TO GET OUT IOF THE CAR IN TIME. BUT BELIEVE ME IM STILL SHAKEN AND THIS HAS CAUSED ME TO NEVER BUY FORD AGAIN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11206754May 10, 2019
FUEL/PROPULSION SYSTEM
MANUFACTURER RECALL NUMBER18S32 NHTSA RECALL NUMBER18V735 OUR VEHICLE'S FUEL TANK COLLAPSED OVER A YEAR AGO AND WE ARE UNABLE TO FULLY USE THE VEHICLE. FORD DOESN'T APPEAR TO BE PROVIDING NECESSARY PARTS TO DEALERS FOR REPAIR. WE ARE GETTING NOWHERE AND THE CAR IS UNSAFE. PERHAPS YOU CAN COMPEL FORD TO FIX THIS RECALL IN A MORE TIMELY MANNER. I SUSPECT THERE ARE OTHERS WITH THE SAME PROBLEM. THANK YOU IN ADVANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus