Ford Focus Complaints (2011)

113 consumer complaints on file.

#10806768November 25, 2015
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH WITH THE CRUISE CONTROL WAS ENGAGED, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. IN ADDITION, THE CRUISE CONTROL FAILED TO DISENGAGE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE VEHICLE AHEAD. THERE WERE FIVE OTHER PASSENGERS IN THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10790147November 13, 2015
ELECTRICAL SYSTEM
THE ELECTRICAL COMPONENTS ARE NOT REGISTERING CORRECTLY. THE ODOMETER AND THE MILES TO EMPTY DO NOT AGREE. THE AC WILL CUT OFF THEN BACK ON. THE WIPER BLADES WILL ONLY WORK ON HIGH BUT LATER CORRECT. THE MILES PER GALLON ARE NOT CORRECT. IT WILL REGISTER 34.8 TO 22.0 SITTING STILL PANEL LIGHTS WENT OFF WHEN I TURNED HEADLAMPS ON HIGH LATER IN THE DAY IT WAS ALRIGHT. THESE PROBLEMS HAVE BEEN ON GOING FOR 2 YEARS. I HAVE HAD IT TO FORD MOTOR ON 11/8/2013 AND 11/4/15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786976October 29, 2015
ELECTRICAL SYSTEM
RIGHT FRONT & REAR DOORS WILL NOT ALWAYS UNLOCK FROM INSIDE OR OUT. CANNOT UNLOCK REAR DOOR BY PULLING UP ON THE DOOR LOCK AS IT WILL NOT MOVE. LOCK ISSUES ARE DIFFICULT TO DIAGNOSE BECAUSE IT IS SPORADIC. RADIO SPEAKERS ON LEFT SIDE COME ONE & OFF. HESITATES WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748904August 15, 2015
UNKNOWN OR OTHER
REAR DOORS DO NOT OPEN FROM INSIDE OR OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748534August 13, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS, THE DOOR AJAR WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR AJAR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733699July 13, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE THE VEHICLE WAS PARKED, THE REAR DOORS FAILED TO UNLOCK UNTIL AFTER SEVERAL ATTEMPTS. THE CONTACT CONTINUED TO LOCK AND UNLOCK THE DOORS UNTIL ONE OF THE DOORS UNLOCKED. THE FAILURE RECURRED ON SEVERAL OCCASIONS WITH ALL FOUR DOORS. THE CONTACT MENTIONED THAT THE WINDOW WAS ROLLED DOWN AND SHE WAS STILL UNABLE TO OPEN THE DOOR FROM THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730451June 25, 2015
STEERING, ELECTRICAL SYSTEM
UPON ENTERING A SCHOOL ZONE AND DECELERATING TO 35 MPH, WHILE ENTERING INTO A LEFT CURVE THE POWER STEERING LOCKED UP PREVENTING THE TURN INTO THE CURVE. THIS RESULTED IN THE VEHICLE RUNNING OFF THE ROAD AND HITTING A ROAD SIGN CAUSING DAMAGE TO THE PASSENGER MIRROR AND RIGHT REAR DOOR AND QUARTER PANEL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10714361May 4, 2015
ELECTRICAL SYSTEM
MY VEHICLE HAS DISPLAYED AN INTERMITTENT BUT INCREASING ISSUE WITH ELECTRICAL COMPONENTS. IT STARTED WITH A WARNING ON THE DASH (INCLUDING THE WARNING CHIME) ABOUT A TIRE PRESSURE MONITOR FAULT, AND SPREAD TO INCLUDE MANY AND VARIOUS WARNING LIGHTS. THESE INCLUDE THE PARKING BRAKE LIGHT, AND THE DOOR AJAR LIGHT. WHEN THESE LIGHTS ARE DISPLAYING, MY TURN SIGNAL INDICATOR WILL NOT REPORT ON THE DASH, ALTHOUGH I HAVE BEEN ABLE TO VERIFY THAT THE SIGNALS THEMSELVES ARE WORKING ON THE OUTSIDE OF THE CAR. OVER TIME, THIS WENT FROM AN OCCASIONAL ISSUE TO BEING ALMOST CONSTANT. AT TIMES, THE TIRE PRESSURE WARNING LIGHT WILL COME ON WITH CONSTANT CHIMING. I HAVE EXPERIENCED BATTERY DEAD / NON-START ISSUES, ALTHOUGH AFTER JUMPING THE VEHICLE, IT WILL BE FINE FOR DAYS. I HAVE BEEN ABLE TO GET THE DASH TO WORK PROPERLY BY SLAPPING THE DECK JUST ABOVE THE DISPLAY, ALTHOUGH THIS ONLY WORKS FOR A SHORT TIME. I TYPICALLY ONLY DO THIS NOW WHEN THE CONSTANT CHIMING STARTS. I HAVE HAD A MECHANIC LOOK AT IT, AND WILL BE DOING SO AGAIN TODAY. LAST TIME, THEY TIGHTENED SOME WIRING UNDER THE DASH, AND THE ISSUE APPEARED TO GO AWAY FOR ABOUT 5 DAYS, THEN CREPT BACK QUICKLY. THE INITIAL THOUGHT WAS THE ALTERNATOR, ALTHOUGH AS MENTIONED ABOVE, THE ISSUE STOPPED AFTER WIRING WAS ADJUSTED, AND I SUSPECT SMACKING THE DASHBOARD WON'T FIX AN ALTERNATOR, OR PROVIDE MORE POWER TO DASH LAMPS. THANK YOU. BY THE WAY, I AM IN CANADA, YOUR FORM BELOW DOESN'T OFFER THAT AS AN OPTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712940April 26, 2015
ELECTRICAL SYSTEM, STRUCTURE
THE BACK DOORS WOULD POP OPEN OFTEN, NOW WE HAVE TO KEEP THE PASS, SIDE DOOR IN THE BACK LOCKED BECAUSE IF WE USE IT WONT STAY CLOSED.AND NOW THE PASS, SIDE DOOR IN THE FRONT WONT UNLOCK. WE HAD IT CHECKED AT A FORD DEALERSHIP AND THEY GREASED IT.ONE THING THAT ALSO HAPPENED WAS THE PAINT WAS PEELING WHEN WE FIRST GOT IT, THEY REPAINTED THE AFFECTED AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703535April 3, 2015
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNED A 2011 FORD FOCUS. WHILE DRIVING 15 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND THE BRAKES AND STEERING WHEEL SEIZED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND NO MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 5/15/15*CN UPDATED 09/16/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10694721March 16, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I HAVE A SERIOUS ELECTRICAL PROBLEM IN MY FORD FOCUS 2011. DURING THE DAY TIME THE DASH LIGHTS THAT ARE SUPPOSED TO COME ON AT NIGHT WHEN YOU CUT THE LIGHTS ON COME ON DURING THE DAY TIME AND WON'T CUT OFF WHICH CAUSES THE BATTERY IN MY CAR TO GO DEAD. I'VE ALREADY REPLACED MY CAR BATTERY TWICE BECAUSE OF THIS PROBLEM. I HAVE TO BEAT ON MY CAR FOR IT TO CUT ON AND LATELY THAT HASN'T BEEN WORKING AT ALL. ANOTHER PROBLEM I'M HAVING IS THAT THE CAR SAYS THAT THE TRUNK IS AJAR WHEN IT'S CLOSED AND THE REAR DOOR IS AJAR WHEN IT'S CLOSED, THE EMERGENCY BREAK IS ON WHEN IT'S NOT. MY CAR CUTS OFF EVERY TIME I STOP. EVERYTHING IN THE DASH CUTS OFF AND FREEZES SO I WON'T BE ABLE TO TELL IF I NEED GAS OR HOW FAST I'M GOING. BOTH CAR KEYS AREN'T BEING RECOGNIZED BY MY CAR. I'VE REPEATEDLY CALLED THE DEALERSHIP THAT I GOT MY CAR FROM AND THEY KEEP TELLING ME TO COME ON SATURDAY AND WHEN I GET THERE THEY SAY THEY DON'T HAVE ANY MECHANICS AVAILABLE. I'VE CALLED TRIPLE AAA EVERY OTHER DAY TO JUMP START MY CAR AND SOMETIMES THEY CAN'T GET IT STARTED BECAUSE THE DASH IN MY CAR WON'T CUT ON. MY DASH IN MY CAR DOESN'T CUT ON WHEN I TRY TO CRANK UP MY CAR MY CAR DOESN'T START. EVERYTHING ELSE COMES ON IN MY CAR BUT THE DASH. I WENT ON VACATION THE DAY AFTER I BOUGHT THIS CAR AND I HAD TO BUY A NEW BATTERY BECAUSE OF THE ELECTRICAL PROBLEM IN MY CAR AND THEN IT WASN'T THE BATTERY THAT WAS THE PROBLEM. I WENT ON VACATION TO FLORIDA AND IF I DIDN'T GET THE DASH TO COME ON I WOULD'VE BEEN STUCK IN FLORIDA. I'VE HAD THIS PROBLEM EVERYDAY SINCE I BOUGHT THIS CAR ON SEPTEMBER 19, 2014. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670459January 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE INTERIOR LIGHTING AND THE PARKING LIGHTS ILLUMINATED INDEPENDENTLY. THE DRIVER DOOR AJAR INDICATOR ILLUMINATED WITHOUT THE DOOR OPEN. IN ADDITION, THE CONTACT WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670274January 5, 2015
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS 2011 FORD FOCUS. THE CONTACT STATED THAT ONE OF THE WHEEL LUG NUTS THAT HELD THE TIRE TO THE AXLE ON THE FRONT PASSENGER SIDE OF THE VEHICLE BECAME FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661896December 3, 2014
LATCHES/LOCKS/LINKAGES
LOCKING MECHANISM FOR TRUNK FAILED. NO LONGER POPS OPEN.....DEALER STATES THE REPAIR WILL COST $250. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638670September 24, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE POWER LOCKS ON ALL FOUR DOORS MALFUNCTIONED. THE DEALER STATED THAT THE LOCKING MECHANISMS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON THE FRONT PASSENGER DOOR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632491September 11, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD BANGING NOISE EMITTED FROM THE TRANSMISSION CAUSING THE VEHICLE TO JERK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE SHIFT SOLENOID WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631479September 8, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT DRIVER SIDE DOOR FAILED TO UNLOCK BOTH MANUALLY OR WITH THE KEY FOB. THE CONTACT HAD TO CRAWL INTO THE PASSENGER SEAT AND EXIT THROUGH THE FRONT PASSENGER SIDE DOOR. THE DEALER STATED THAT THE DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621450August 11, 2014
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER AND DRIVER SIDE DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE MECHANIC STATED THAT THE REPAIR WOULD COST $1,000. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614655July 18, 2014
SEAT BELTS
THE DRIVER'S SIDE SEAT BELT MALFUNCTIONED UNDER COMPLETELY NORMAL CONDITIONS OF USE. THE MALFUNCTION WAS IN THE BELT RECEIVER, NOT THE PART NEAR THE DOOR WHICH EXTENDS AND RETRACTS THE BELT. THE METAL BIT THAT RETRACTS TO ALLOW THE SEAT BELT TO BE PUSHED IN MALFUNCTIONED SPONTANEOUSLY- WE STOPPED AT A STORE AND WHEN WE GOT BACK IN THE SEAT BELT COULD NOT BE FASTENED. ONE TOW TRUCK LATER, OUR MECHANIC SAID IT WAS UNFIXABLE- THE PART HAS TO BE COMPLETELY REPLACED. BECAUSE THE CAR IS ONLY 3 YEARS OLD/ 74K MILES THEY SUGGESTED GIVING FORD THE CHANCE TO FIX IT. FORD SAID "FAT CHANCE"- THEY ONLY WARRANTY BELTS TO 50K MILES. SPONTANEOUSLY NON-WORKING SEATBELTS= VERY BAD. SHAME ON FORD FOR NOT MAKING IT RIGHT. IF I'D HAD THE MISFORTUNE TO BE IN AN ACCIDENT, NHTSA WOULD HAVE MARKED ME DOWN AS NOT WEARING MY BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610115July 13, 2014
ELECTRICAL SYSTEM
A/C BLOWS HOT AIR AND COLD AIR . IT HAS INTERMITTENT PROBLEM AND I CALLED FORD . FORD SAYS MY CAR IS OUT OF WARRANTY AND NHTSA HAS NOT ORDERED ANY RECALL. I TOLD FORD NHTSA IS ALWAYS SLOW AND BEHIND THE CURVE FEW YEARS . I PERSONALLY THINK IT IS A WASTE OF TIME CONTACTING NHTSA . GOOGLE FORD FOCUS INTERMITTENT A/C PROBLEM AND LOTS OF FORD FOCUS HAS SAME PROBLEM AND NHTSA IS SLEEP . I WANT MY A/C FIXED . ARE YOU LISTENING NHTSA ?. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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