Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11232756July 17, 2019
STEERING
AS OTHERS DESCRIBED. WHILE DRIVING THE POWER STEERING STOPS. PULL OVER AND RESTART THE ENGINE AND THE STEERING ASSISTS COMES BACK. THIS HAS BEEN HAPPENING FOR A YEAR INTERMITTENTLY ABOUT 6-8 WEEKS APART. THIS WEEK IT HAPPENED BUT THE STEERING ASSIST HAS NOT RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232798July 17, 2019
POWER TRAIN
MY CAR DOES NOT ALWAYS SHIFT INTO GEAR PROPERLY WHEN IT FIRST STARTS TO GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232803July 17, 2019
UNKNOWN OR OTHER
WHEN I TAKE OFF FROM STOP POSITION THE CAR SHAKES AND SOMETIMES LUNGES TOWARD . YOU NEVER KNOW HOW LONG IT WILL TAKE TO GET THROUGH THE INTERSECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232844July 17, 2019
POWER TRAIN
I HAVE HAD 3 TRANSMISSIONS IN THIS CAR IN 6 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232910July 17, 2019
ENGINE
SINCE I BOUGHT THE CAR NEW IN 2013, IT HAS HESITATED AND SHUDDERED BADLY, ESPECIALLY WHEN BEGINNING TO MOVE FROM A STOP AND WHEN SHIFTING FROM FIRST TO SECOND GEAR. PEOPLE WHO RIDE IN THE CAR ALWAYS ASK ME WHAT'S WRONG WITH IT. I HAVE TAKEN IT BACK TO THE FORD DEALER REPEATEDLY, BUT THE SERVICE MANAGER HAS ALWAYS CLAIMED HE DOESN'T FEEL ANYTHING OUT OF THE ORDINARY. HE SAYS IT'S JUST THE AUTOMATIC TRANSMISSION SHIFTING GEARS. ONCE I GOT SO EXASPERATED I TOOK IT BACK AND TOOK THE SERVICE MANAGER FOR A RIDE IN IT MYSELF. IT SHUDDERED AND HESITATED BADLY DURING THE ENTIRE RIDE. HE STILL CLAIMED HE COULDN'T FEEL ANYTHING UNUSUAL. TWICE WHEN I HAVE BEEN DRIVING IT, THE CAR HAS SHIFTED ITSELF FROM DRIVE INTO NEUTRAL AND THE VEHICLE HAS COASTED TO A STOP, TOTALLY WITHOUT POWER. WHEN I TOOK IT BACK TO THE DEALER AFTER THESE OCCURRENCES, THE SERVICE MANAGER HAS SAID THAT IT IS SIMPLY IMPOSSIBLE FOR A CAR TO SHIFT ITSELF FROM DRIVE INTO NEUTRAL. I HAVE RESPONDED THAT IT VERY CLEARLY IS POSSIBLE FOR A CAR TO SHIFT ITSELF FROM DRIVE INTO NEUTRAL, BECAUSE THE CAR HE SOLD ME HAS DONE IT TWICE NOW WHEN I HAVE BEEN DRIVING IT. THE LAST TIME WE SPOKE, I POINTED OUT TO THE SERVICE MANAGER THAT HIS DEALERSHIP SOLD ME A CAR I CAN'T DRIVE ON THE FREEWAY FOR FEAR OF LOSING POWER DOING 70 MILES AN HOUR WITH A LARGE TRUCK RIGHT BEHIND ME AND BEING RUN OVER. I ALSO POINTED OUT THAT THEY SOLD ME A CAR THAT I CAN'T IN GOOD CONSCIENCE ALLOW MY WIFE AND KIDS TO DRIVE. I ASKED HIM TO MAKE IT RIGHT. HE REPLIED THAT THE CAR IS PERFECTLY SAFE AND THAT IT IS COMPLETELY UP TO ME IF I CHOOSE NOT TO DRIVE IT IN FREEWAY TRAFFIC, AT HIGH SPEEDS, OR LET MY WIFE AND KIDS DRIVE IT. CLEARLY, FORD AND ITS DEALERS HAVE NO INTENTION OF 'DOING THE RIGHT THING' HERE. I TRUST THAT NHTSA FINALLY WILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232962July 17, 2019
STEERING
WHILE DRIVING, MY POWER STEERING RANDOMLY GOES OUT, LUCKILY I WAS PARKING WHEN IT DID, BUT THE MESSAGE POPS UP AS -STEERING ASSIST FAULT-. NOW I WOULD HAVE BEEN WORRIED IF IT WASNT FOR THE FACT THAT IT WOULD WORK FOR SHORT PERIODS OF TIME THEN RANDOMLY CUT OFF IN THE MIDDLE OF DRIVING, GOT ME ONCE ON A TURN ALMOST CAUSING ME TO CRASH. NOT SURE IF THERE IS A REAL DIFFERENCE WITH THE OTHER FOCUSES BUT MINES A 2013 FORD FOCUS SE HATCHBACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232262July 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE HAS REPEATEDLY HAD TRANSMISSION ISSUES COMING IN A VARIETY OF FORMS. AT TIMES I WILL BE UNABLE TO ACCELERATE, WITH MY PEDAL TO THE FLOOR, WHILE THE CAR SEEMS TO 'COAST' AND WITH NO EXPLANATION. OTHER TIMES I HAVE HAD THE VEHICLE'S ALERT LIGHTS COME ON WITH A WARNING THE TRANSMISSION HAS OVERHEATED AND TO PULL OVER 'IMMEDIATELY.' THIS IS DIFFICULT TO DO WHEN ON A 55 MPH ZONE OR ON THE HIGHWAY; THE INABILITY TO ACCELERATE HAS LED TO MULTIPLE INCIDENCES PULLING INTO TRAFFIC OR ATTEMPTING TO MERGE WHERE VEHICLES HAVE HAD TO SWERVE OR STOP BECAUSE I AM IN THEIR WAY. IN DAILY DRIVING, THERE IS A CONSTANT SHUDDER THAT MAKES ME BELIEVE THE VEHICLE WILL FAIL AT ANY MOMENT. THIS VEHICLE WAS THE DAILY DRIVER OF MY WIFE AND WE WERE FORCED TO LEASE ANOTHER VEHICLE BECAUSE SHE DID NOT FEEL SAFE. IT HAS BEEN IN FOR A MULTITUDE OF REPAIRS AND REQUIRES MORE. HOWEVER, NO DEALERSHIP IS ABLE TO SCHEDULE AN APPOINTMENT OR PROVIDE A LOANER, EVEN THOUGH IT IS SUPPOSED TO BE A COVERED REPAIR. I EXCEEDED MY WARRANTY TO HAVE IT ENTIRELY COVERED SIMPLY BECAUSE NO DEALER COULD SCHEDULE ME. THE PROBLEMS BEGAN IN 2013 AND HAVE PERSISTED SINCE, TO THIS DATE. THE MOST RECENT SAFETY-RELATED MATTER OCCURRED ON A WINDING TWO LANE ROAD A MONTH AGO WHERE THERE WAS NOWHERE TO PULL OVER SAFELY AND THE CAR THREATENED TO SHUT DOWN DUE TO THE TRANSMISSION OVERHEATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232297July 16, 2019
UNKNOWN OR OTHER
TRANSMISSION OVERHEATING LIGHT COMES ON, SAYING STOP SSAFELY, WAIT 5 MINUTES, JERKING FROM STOP, SHIFTING LIKE A MANUAL TRANSMISSION, WITH A PERSON WHO DOES NOT KNOW HOW TO USE THE CLUTCH.. FRONT END NOISE, VERY LOUD.TOOK TO DEALER, WAS TOLD NOTHING WAS WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232306July 16, 2019
POWER TRAIN
MY VEHICLE USES THE DPS6 AUTOMATIC TRANSMISSION. I HAVE HAD SOFTWARE UPDATES APPLIED TWICE, AND THE CLUTCHES REPLACED TWICE (MAY 2016, OCTOBER 2018). I HAVE ALSO HAD THE TRANSMISSION CONTROL MODULE REPLACED ONCE (APRIL 2017). ALL OF THIS HAS BEEN UNDER AN EXTENDED WARRANTY, BUT I AM CONCERNED ABOUT THE FUTURE, WHEN THE EXTENDED WARRANTY RUNS OUT. AT THE MOMENT, THE TRANSMISSION IS BEHAVING NORMALLY. AFTER THE LAST SET OF CLUTCHES WERE INSTALLED, I WAS INSTRUCTED TO "DRIVE LIKE A 16 YEAR OLD". THAT IS: TO DRIVE AGGRESSIVELY, TO PREVENT THE PROBLEM FROM HAPPENING AGAIN. DOING SO WOULD MEAN I WOULD BE UNABLE TO ACHIEVE THE MPG ANYWHERE CLOSE TO WHAT THE CAR WAS ADVERTISED AS ACHIEVING. MY ANSWER TO THE "WHEN DID THIS HAPPEN?" QUESTION IS THE DATE OF THE FIRST REPLACEMENT OF THE CLUTCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232310July 16, 2019
POWER TRAIN
DPS6 TRANSMISSION SHUTTER HAS BEEN ATTEMPTED TO BE REPAIRED 4 TIMES. WAS TOLD THE LAST TIME THAT IT SHOULD BE A PERMANENT FIX. IT'S STARTING TO SHUTTER YET AGAIN. EVERY TIME I'M TOLD IT'S OKAY AND HAVE TO FIGHT TO GET IT REPAIRED. THIS WORRIES ME AS ENTERING A HIGHWAY VIA ON RAMP WHEN YOU NEED TO BUILD UP SPEED AND IT SHUTTERS IT CAN BE VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232315July 16, 2019
POWER TRAIN, UNKNOWN OR OTHER
CAR WAS SOLD TO ME FROM DRIVE TIME, I WENT BACK AND FORTH WITH FOR SERVICE MANY OF TIMES WITH SLIPPING TRANSMISSION ISSUES. I HAD TO DO A REPOSSESSION ON THE CAR DO TO FORD NOT WANTING TO BUY IT BACK I HAVE DOCUMENTATION OF ALL THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232361July 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65-70 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WITHOUT WARNING. THE CONTACT WAS UNABLE TO PLACE THE GEAR SHIFT BACK INTO THE DRIVE POSITION. THE VEHICLE WAS TOWED TO BEACH FORD (LOCATED AT 2177 VIRGINIA BEACH BOULEVARD, VIRGINIA BEACH, VA 23452, 855-802-4534) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 57,714. THE VIN WAS NOT AVAILABLE. *TR CONSUMER 25 JAN 2018 CAR NOT SHIFTING PROPERLY. NEW CLUTCH ASSEMBLY INSTALLED UNDER WARRANTY AT 42,930 MILES BY BEACH FORD, 2717 VIRGNIA BEACH BLVD, VIRGINIA BEACH, VA 23452 MILEAGE AT TIME OF INCIDENT WAS 57,714 THE VIN IS LISTED ABOVE. THIS IS THE 2ND TRANSMISSION REPAIR COMPLETED ON THIS VEHICLE. THE FIRST REPAIR WAS THE REPLACEMENT OF THE CLUTCH ASSEMBLY BECAUSE OF POOR SHIFTING. THIS WAS DONE UNDER WARRANTY ON 25 JANUARY 2018 AT BEACH FORD IN VIRGINIA BEACH, VA. THE MILEAGE AT THAT TIME WAS 42,930. ONE FINAL NOTE. MANY ARTICLES WRITTEN ABOUT THESE TRANSMISSION PROBLEMS CONSISTENTLY CITE NO IMMINENT DANGER CAUSED WHEN THE CAR GOES INTO NEUTRAL SINCE THE VEHICLE CAN STILL STEER TO THE SIDE OF THE ROAD. HOWEVER, THE SUDDEN LOSS OF POWER CAUSED BY THE SHIFT INTO NEUTRAL COULD BE CATASTROPHIC IN A PASSING OR MANEUVERING SITUATION. THESE TRANSMISSIONS ARE TERRIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232395July 16, 2019
UNKNOWN OR OTHER
THIS VEHICLE HAS HAD A SHUTTER AND POOR INITIAL ACCELERATION. THE CLUTCH HAS BEEN REPLACED TWICE AND TCM ONCE WHILE IN MY OWNERSHIP. I WAS JUST TOLD THAT BECAUSE I AM NOW OVER 100, 000 MILES THE CLUTCH IS NO LONGER COVERED UNDER WARRANTY BUT THE TCM IS. I HAVE HAD SEVERAL INCIDENTS WHERE THE CAR LOST ALL ACCELERATION ABILITIES WHILE DRIVING ON A BUSY HIGHWAY OR SIMPLY FAIL TO ACCELERATE AND A TRAFFIC LIGHT CAUSING MAJOR DELAYS FOR ANYONE AROUND ME. IT HAS BEEN A SAFTEY CONCERN FOR YEARS DUE TO THE UNPREDICTABILITY OF THE TRANSMISSION INTERMITTENTLY NOT ALLOWING ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232363July 16, 2019
UNKNOWN OR OTHER
OUR CAR HAS ONE OF THE DPS6 TRANSMISSION AUTOMATIC CLUTCH SYSTEMS. WE PURCHASED THE CAR NEW IN 2013 FOR APPROX. $26,000. WE STARTED HAVING PROBLEMS WITH THE CAR AT ONLY ABOUT 10,000 MILES. THE CAR TO DATE HAS 68,000 MILES AND HAS BEEN IN THE SHOP FOR REPAIRS OVER 20 TIMES WITH 6 NEW CLUTCHES AND SEVERAL OTHER ADJUSTMENTS. THE SAFETY ISSUE IS YOU NEVER KNOW WHEN THE CAR WILL STALL AND START TO SPUTTER AND BUCK. SOMETIMES IT HAS NO POWER AND SOMETIMES IT SHOOTS FORWARD. ONE TIME IN PARTICULAR WE PULLED OUT INTO TRAFFIC AND HAS TO CROSS THREE LANES OF TRAFFIC ON A LEFT TURN. THE CAR STALLED AND WE WERE ALMOST HIT, IT WAS SO CLOSE THAT I STARTED TO CRY AND SCREAM. THIS CAR IS A NIGHTMARE. SOMEONE NEEDS TO LOOK TO SEE IF ANYONE HAS DIED BECAUSE OF THESE CARS. AS A REALTOR, BECAUSE OF THE LACK OF DEPENDABILITY, I HAD TO BUY ANOTHER CAR AND AM NOW STUCK WITH TWO CAR PAYMENTS BECAUSE THIS CAR IS WORTHLESS I CAN'T TRADE IT IN. PLEASE HELP. ALL OF MY LIFE I DROVE FORD AND QUITE HONESTLY I CANNOT IMAGING HOW CALLOUS FORD IS ABOUT THE SAFETY OF THESE VEHICLES. PEOPLES LIVES ARE IN DANGER... PLEASE DO SOMETHING....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232410July 16, 2019
POWER TRAIN
I HAVE HAD TO TAKE MY VEHICLE TO THE SHOP MANY TIMES BECAUSE THE TRANSMISSION SURGES AND LOSES POWER. THE DEALER SAYS THEY JUST RESET THE COMPUTER. BUT A FEW DAYS LATER THE ISSUES RETURN. THEN THE DEALER SAYS THERE IS NOTHING WRONG. THE ISSUES CONTINUE. I AM AFRAID THAT I WILL GET HIT IN AN INTERSECTION BECAUSE THE CAR LOSES FORWARD DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232446July 16, 2019
POWER TRAIN
WHEN TRYING TO ACCELERATE FROM A STOP, THERE IS A MAJOR HESITATION/LAG. EXPERIENCE SHUTTERING WHEN ACCELERATING FROM A STOP. ENGINE REVS, BUT TRANSMISSION WILL NOT ENGAGE. STALLED IN MIDDLE OF AN INTERSECTION WHEN TCM FAILED. MULTIPLE OCCASIONS. ALL PAPER WORK HAS BEEN ATTACHED. TCM REPLACED AND CLUTCH REPLACED MANY TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232469July 16, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE ENGINE AND TRANSMISSION STUTTER WHEN TAKING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232461July 16, 2019
POWER TRAIN
DAILY OCCURRENCE. IT SPEEDS UP ON IT'S OWN. IT LOSES POWER IN INTERSECTIONS AND WHILE MERGING. IT SOMETIMES DOESN'T RESPOND TO ATTEMPTED ACCELERATION. IT SHUTTERS SO BAD, AND I CAN'T PREDICT WHAT IT WILL DO. IT'S BEEN HAPPENING FOR YEARS, AND THE DEALERSHIP SAYS FORD HAS NO LONG TERM FIX. I WAS ALMOST HIT.MULTIPLE TIMES BECAUSE IT STOPPED ACCELERATING. I ALMOST HIT OTHERS MULTIPLE TIMES BECAUSE IT ACCELERATED ON ITS OWN. IT'S BEEN HAPPENING SINCE 17000 MILES WHEN I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232501July 16, 2019
POWER TRAIN
I TOOK MY VEHICLE IN FOR SERVICE AT MY LOCAL FORD DEALERSHIP DUE TO THE TRANSMISSION SHUDDERING AND NOT ACCELERATING WHILE DRIVING AND INFORMED MY ADVISOR THE TRANSMISSION IS NOW SLIPPING MORE OFTEN, UNEXPECTEDLY AND MORE SEVERELY AND IS BECOMING A REAL DANGER WHILE ACCELERATION. THIS IS ANOTHER INSTANCE OF SEVERAL THAT I HAVE HAD TO HAVE THE TRANSMISSION RECALIBRATED OR CLUTCH REPLACED. DURING THIS OCCASION, I WAS TOLD THE PARTS NEEDED TO BE ORDERED AND WOULD BE ANOTHER 6-8 MONTHS BEFORE THE TRANSMISSION CAN BE SERVICED AND FIXED DUE TO HAVING NO PARTS. I DON'T WANT TO PUT MY 6 MONTH OLD DAUGHTER IN DANGER BY DRIVING THE CAR AND SINCE THE CAR. WHEN ASKED FOR A LOANER CAR UNTIL THE PARTS COME IN I WAS TOLD FORD COULD NOT DO THAT AND MY ONLY REMEDY WAS TO WAIT FOR THE PARTS TO COME IN. AFTER ESCALATING THE ISSUE TO FORD LEADERSHIP THROUGH EMAIL, MY TRANSMISSION WAS SERVICED WITHIN THE WEEK. HOWEVER THE TRANSMISSION STILL SHUDDERS AND SLIPS UPON ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232557July 16, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I PURCHASED MY BRAND NEW 2013 FORD FOCUS, FROM THE DEALER IN MAY OF 2013. I TOOK IT BACK A WEEK LATER BECAUSE IT WAS "CLUNKY" WHEN ACCELERATING. THE FORD DEALERSHIP TOLD ME "THE CAR JUST NEEDS TO LEARN HOW YOU DRIVE, WE WILL RESET THE COMPUTER". SINCE THEN I HAVE HAD IT "RESET" 4 TIMES AND AM ON MY 3RD CLUTCH REPAIR. LAST WEEK WHILE BRAKING MY CAR DECIDED TO ACCELERATE INSTEAD. THIS IS THE 4TH TIME IN A YEAR, ONE RESULTING IN A BUMPER ON BUMPER ACCIDENT WITH MINIMAL DAMAGE. I DONT FEEL SAFE DRIVING MY CAR, I COMMUTE TWO HOURS A DAY. FORD SHOULD BE ASHAMED OF THEMSELVES! IF THE I HAD BEEN TOLD BACK IN 2013 WHEN I PURCHASED THAT THERE WAS AN ISSUE I WOULD HAVE TRADED THAT CAR THE FIRST WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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